Trusted Agent profile · Newcastle upon Tyne
★★★★★
637 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.4 out of 5 across 637 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Northwood incorporating Bowes Mitchell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle upon Tyne.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleNorthwood dealt with the sale of four properties for us and they provided us with an excellent service. The sales were far from straightforward but Leanne and Olivia worked hard to make the process as smooth as possible. They were helpful, professional and kept us updated throughout the sale. We'd very happily work with them again in the future.
5/5
GoogleHad a great experience with Andrew at a viewing, would highly recommend his service!
5/5
TrustpilotExcellent Service
I sold my flat in Chapel Allerton, Leeds, through Northwood. From start to finish, they were highly professional. Their sales representative, Matthew, was very skilled with the valuation and viewing processes and ensured CoVID guidelines were followed. A buyer offering 100% of the asking price was found and Tyler then took over the customer liaison function - another very professional member of staff with strong inter-personal skills. Enquiries were answered promptly and accurately, smoothing over what is inevitably a stressful period.
1/5
TrustpilotDisgusting Service
Disgusting Service! This should be zero stars!! This is by far the worst service I have ever received! if you want to experience something as low as this then give them a ring! (if they pick up that is) Every time I had called them most of the time I never use to get through and when I did I use to explain why I am calling and the person on the other end says ‘I will get the team to call you back’ which I NEVER got whilst living in the rented property for the duration of 6 months. I have also sent out numerous emails which have also been ignored to!I have been dealing with two people from Northwood Oldham. The first is the person who signed me up. A lady called Jess who I now realised is very useless and selfish. She was very quick to reply when we were moving in, trying to send me all the documents to sign off, however any issues we had raised with her were never looked at, she just ignored us and gave us false hope that she will be sorting them out but never did!. I’m sure if she was in my situation, she would feel the same way. Why can’t people just be honest in the first place?Upon viewing the property there was a crack on the window. Jess mentioned to us that this will get fixed prior to us moving in (we have confirmation of this via email) 1 week later, 2 weeks later, 3 weeks later, numerous calls in between, no sign of her. Every time we call all they tell us is that ‘you will get a call back’. All they think about is getting someone in the property and they don’t care for anything else. They have no customer experience, you the customer are not the priority, there role is to deal with customers, and they will not deal with you appropriately. They just want to tie you in to a contract, once they got you in the property they don’t care. I am the type of person to never complain but this is just next level. I have wasted so much of my time calling them up and dealing with quires that they themselves should have resolved for me not me chasing up countless times. Especially if they agreed to resolve them! I have also been dealing with a clown called David, I say clown because I believe he does not know what he is doing and has no knowledge of what customer service is. Every time I had spoken to him, he is very rude on the phone; he has zero people skills. I am unsure how he got the job there as he is not fit for the job. I made it very clear that he shouldn’t be speaking with people like that and I won’t settle for it and then he toned himself down. The lack of professionalism is shocking!He kept referring me to the tenancy agreement for any issues I had, however upon checking the tenancy agreement nothing was mentioned on there that I needed help with. Just because he didn’t know the answer, he kept pointing me in the wrong direction because he didn’t want sort my issue out, then later ignored me. Why have a customer focused role when you a poor at it? Does the organisation not provide training? One issue I had was paying my rent (which I paid on time and always in full). I didn’t know how to pay my rent (I have never rented before). I assumed it would be taken via direct debit for the duration of the rental period as I have already given them my bank details. Upon calling Northwood David kept advising me ‘all details are on the tenancy agreement’ to Hell! Nothing is there regarding payments. I went through the agreement numerous times while I was on hold for ages upon calling them back. But I was told eventually that I need to transfer the money with the bank details they initially provided when I sent them a deposit. This is the level of service I am talking about. Why did I have to ring twice? When you already know the answer instead of referring me to the tenancy agreement which didn’t contain the process to pay the rent in the first place? Makes me wonder has he ever seen a tenancy agreement before, or does he even know what one is? Please avoid getting a property through them, it will be your worst nightmare! Even the landlord himself mentioned to me that he is stuck in a contract with them and he knows that the service they offer is ‘crap’I hope in the future I never have to deal with them again!
5/5
TrustpilotLiverpool: Responsive & Professional
Been renting through Northwood Liverpool (West Derby) for over 4 years now. They haven't put a foot wrong as far as I'm concerned.Rachel Yeo has been the agent looking after my tenancy and she's been fantastic. I always get a quick response to any query. Tenancy renewal reminders are always sent in good time instead of leaving things until the last minute which can be stressful.My boiler recently broke so I emailed Rachel Yeo on a Saturday evening. By Sunday afternoon the gas engineer had been out and resolved the issue. Very quick response which was sorely needed as it stopped working just as the cold weather hit!I'll keep renting through Northwood Liverpool until I buy my own home in the near future (which I may also use Northwood for).Cheers!
1/5
TrustpilotWe have had the absolute worst service…
We have had the absolute worst service from Northwood in Barnstaple. They moved us in with three children on a long term let, didn't fix the boiler after multiple complaints from us of no hot water, then told us the property is being sold and we need to vacate. They tried to keep us sweet with stories throughout our notice but have now completely turned against us, claiming we have adequate systems (boiler) within the house and that we were told before we moved in that it was for 6 months only due to the landlord wanting to sell. We would never have moved in having known this!! They have lied so much over the past year that we have been here, never mind the past few weeks. We are absolutely appalled at their heartlessness and disgusting behaviour. They then called us up to tell us they would be evicting some bad tenants from another property before Christmas and that we could move in to their home, and if we wanted to look at it to do a sneaky drive by. It later came to light that these tenants had actually handed their notice in 2 months before because of their bad service from Northwood! A special mention to Emma Barnett, who has done nothing but lied throughout our tenancy, and an extra special mention to Margaret Brickley, who has also done nothing but lie to us, but has gone the extra step today in posting our personal situation all over social media for the public to see. Well done on your professionalism and confidentiality, the worst business I have ever come across and I hope and pray that one day it will be put to an end so that others do not have to suffer like we and our children have. Shame on you.
5/5
TrustpilotI used Northwood Lettings Cheltenham…
I used Northwood Lettings Cheltenham and was lucky to be dealt with by a lovely girl called Milly brooks.I was in a hard situation having moved out my flat and the property I was due to move to falling through at the last minute. Me and my nine month old baby and I were having to share a bedroom in a friends house and pay to put all my stuff into storage.Milly couldn’t have been more understanding of our situation or prompt in finding us a property to move to within our limited budget and get all the paperwork etc pushed through as quickly as possible.Unfortunately due to circumstances out of their hands this property fell through due to the landlady pulling out at the last minute for personal reasons.Milly and her team went out of their way to secure us another property and get it within budget for us and turn it around within 24 hours and we are happily due to move next Saturday.I feel she has gone above and beyond to help us. She has been kind and empathetic yet thoroughly professional and great at keeping me in the loop and updated and reassured every step of the way.I would thoroughly recommend.
5/5
GoogleI’ve recently had a viewing with Andrew Beal and I’m really impressed. He was really knowledgeable and enthusiastic!
5/5
GoogleHad an excellent experience with Northwood Newcastle. Leanne and the rest of the team were very professional, gave great advice and support through the whole selling process. Very competitive sale price and fees. Thank you - highly recommended.
1/5
TrustpilotAvoid.
Avoid.New Northwood office in Worthing. Gave them a try finding a tenant for the flat I let. Last tenants stayed six years and I wanted another long-term. Was told they had many people on the books and arranged five viewings for the first day it was free. New carpet and redecoration. New tenants are landlords moving to the area and looking to buy. How is that long-term? I challenged the salesman who had told me of ALL the people waiting, and he simply said that the other potential tenants were nowhere near as strong candidates - no s**t Sherlock!I know it's only been two weeks, but I'm having to prompt for transfer of the deposit, copy of the AST & inventory (which was bad, not covering things). And now people are sleeving my questions to other departments. It would be nice to get a statement of account too, to know what I've paid for!
5/5
GoogleHad a great viewing with Andrew Beal, he was both professional and polite.
5/5
GoogleFantastic service received from the very start of placing an offer to completing the purchase. The team was very helpful and very on top of all the communication with ourselves, the seller, the legal team & finance team. We had a few issues along the way out of our control which had an effect on the purchase. Northwood remained calm and professional to ensure the next step of action was carried out appropriately, in order to carry out the purchase successfully. Northwood sales team ensured we were receiving effective and quick responses from all parties involved. The team was very friendly and always very each and quick to approach when an issue or question needed answering. At times we thought we lost the deal due to external issues beyond our control. We had extreme pressure from the seller to complete, Northwood ensured the deal was completed successfully within the completion date confirmed. I would highly recommend Northwood. Northwood team take a lot of pressure of the buyers and sellers. Northwood even suggested on ideas how to develop a property in order to guarantee maximum rent.
4/5
TrustpilotA house move with less stress !
Moving homes is both stressful and traumatic. Thanks to the professional and friendly advice and support of Amy at Northwood in Oldham all matters went smoothly and to plan Thank you so much Amy
1/5
TrustpilotDoes anyone work at this company
Does anyone work at this company? I have emailed and called them many times to book a viewing on a rental property. If they can’t handle clients, how can they manage properties?
1/5
TrustpilotThey kept my deposit for 3 months
I moved out on the 22nd of April and they kept my deposit until the 23nd of July.There were no disputes or anything. They didn't claim we owed them money or that we left the place in a state that would warrant us losing our deposit. Just every time we asked when we will get our deposit back they said "It will take a month to process". They did this every month. It took going there to shout at them for them to finally release the deposit
2/5
GoogleWhen wanting to view a property for sale I did the polite thing and phoned up to make an appointment. I was made to wait ten days for this yet on the day I turned up on time I was told I had to wait while someone else was being shown the property who had just walked in to the office and asked if they could see it straight away as it was near their office! So in future don't be polite and make an appointment, just barge in and ask to see it straight away, you will get to see it first that way.
5/5
GoogleI have just bought a house through Northwood at West Denton, Newcastle. The service and communication from Lianne was impeccable, she kept me informed throughout the process what stage we were at and the purchase went through extremely smoothly. Thanks again Lianne.
1/5
TrustpilotNorthampton
There is no qualification or professional membership that anyone has to achieve before they can call themselves a letting agent and this is certainly the case with Northwood Northampton. From the start they had no idea about the house or how things worked referring me to the landlord each and every time I had a question. Their aim was to extract as much as they could in fees and incidentals and tried to claim my entire security deposit because I had complained about them so much. The assistant manager was a real piece of work and was so obviously completely incompetent. There are so many decent lettings agencies in Northampton so please do not rent or let through these people. I had to litigate against the landlord to get my full deposit back plus costs. Northwood were nowhere to be seen in court!
5/5
GoogleAmazing customer servise and even when I was extremely stressed the girls Leanne and Olivia couldn't do enough to reassure me that everything will be ok. All and all a very good experience in the most stressful time of someone's life. I …
1/5
TrustpilotRent
I am a landlord, last 4 and half years I was with Northwood. They never ever paid my rent on time . Now my rent is overdue for 13 days. When I called some time someone answered and shouted at me. They say contract head office. No answer from head office, no reply for email. I am really under stress. My property is 3 bedrooms house Last four years they are not even paying a two bedroom house rent . No rent review, tenants say they are taking direct debit from their account. One day their head office say go to ombudsman. Landlord please be aware, don’t put your property to this agency. You have to beg for your moneyThanks
5/5
GoogleGreat team at the branch. All members were friendly and professional. Communication was good throughout the long process. Available to answer all my questions.
1/5
TrustpilotI had a terrible experience with…
I had a terrible experience with Northwood Letting Agency, Derby branch and the landlords. They withheld my entire deposit, despite a professional end-of-tenancy clean and satisfactory inspections throughout my stay. Although they initially agreed that wear and tear was normal, they later claimed I was responsible for extensive repairs to make the property look “like new.” They also conducted unannounced visits and took intrusive photos of my personal belongings during inspections. To top it off, they raised the rent during renewal, only to list it at the original rate after I left. Avoid this agency if you’re looking for a fair and professional rental experience.
1/5
TrustpilotDONT Northwood Central
Unfortunately I had to give one star rating to allow me to rate this business. All I can say is if your property is worth a lot to you emotionally or financially If you ever think about Northwood Falkirk (Jim and his wife RUN!!!). Severe lack of communication along with lies of funds from Tennant and when challenged no reply. Also never mind the lies that I’ve been told that have cost me over £5000!! I was fooled with his chat. I’ve paid the price and lost my home of 18 years because of them. BEWARE.
1/5
TrustpilotBeware this company
Beware this company. Did the guaranteed rent scheme withh one of their branches and they've called in liquidators. Took 6 months rent from our tenant just weeks beforehand then knocked us for rent. "head office" ignored everything then send out an email at 5pm on a Friday. Apparently theres nothing they can do, even though the keys to our flat are being held by people we dont know.Want to have terrible experience and lose money? - Choose Northwood
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Tell us what you need and we'll put you in touch. Northwood incorporating Bowes Mitchell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle upon Tyne.
