Trusted Agent profile · Newcastle upon Tyne
★★★★★
636 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.4 out of 5 across 636 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleIt was a pleasure to have Northwood sell my house they put you at ease from the very beginning leanne Olivia and zoe delt with everything taking the stress out the sale I'd recommend Northwood to anyone wishing for a sympathetic and professional sale from people that really put the client first
5/5
GoogleWe used Northwood to recently sell our house and I was very impressed with the service. It sold within 2 days for more than expected. Leanne and Jayne were great dealing with viewers/appointments and advised on offers, making the process very easy for us. I'd also recommend making use of the sales progression agent as this did help push the sale through later on. We'd definitely use them again and recommend to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSales team were extremely efficient in dealing with a difficult seller and a number of challenges. They went the extra mile to get the sale over the finish line. I can thoroughly recommend Leanne and her team at Northwood.
5/5
GoogleI have recently sold my house through Northwood, who have provided an exceptional service from the initial listing to completion. Special thanks to Sadie, Leanne and Olivia who helped over the course of the sale ensuring everything ran smoothly!
5/5
GoogleSadie is an excellent negotiator. She is a polite and professional person. She is explain any details. She is working hard to get a best for all parties. I am very happy to work with her again. Sam is also a good negotiator too. He shows me the house properly.
5/5
TrustpilotCar repaired like brand new!!
Customer service was exemplary the BEST I have experienced with car garages. They were communicating on a daily basis so I was fully aware of the works and expected time of repair. I recommend them and will be using them again!! The repair made my car look like brand new!! Thank you for an excellent service 😻
1/5
TrustpilotAbsolutely disgusting! Never use them! Awful Eastbourne branch!!
Absolutely disgusting and unprofessional, snobby and rude! Manipulative, liars and never felt so angry or upset from anyone, especially when you trust them with the home you rent. Conned and just wanted to take money and left me and my family in mouldy damp home.
5/5
GoogleSmooth and easy experience renting with Northwood - fast communication and been no issues. Can’t fault them & would recommend. Big thanks to Michaela and Alex for always sorting us out :)
Thank you for this five star review for our rentals team! 🤩 …
1/5
TrustpilotNot worth hassle, stress or your money
I would honestly say that Northwood Heswall are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam she tried on some occasions to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actually cleanliness of the property at handover, Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant.Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically take no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office. Some of the issues we had Northwood Heswall were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place.The staff are rude and incompetent and appear to never talk to each other or have mastered the art of playing dumb. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract. Northwood Heswall don’t reply to formal complaints raised just more evidence of the lack of professionalism and customer service skills of the management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged there was no formal rectification or response from the management pertaining to the issues just a statement trying to absolve themselves of the issues raised. If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organization that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.
5/5
GoogleLeanne and the team at Northwood have been outstanding with the sale of our property. They provided clear advice, managed all the viewings and kept us informed every step of the way. Five star service, would definitely recommend.
5/5
TrustpilotGreat customer service
Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away. Although I didn't go ahead with them I most certainly would use them again.My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.
1/5
TrustpilotA complete bunch of C##TS
Do not rent from Northwood without taking a qualified surveyor!! We rented a property for 6 months and had nothing but trouble. Mold was painted over, damp so extreme that they said that the building had to be completely stripped to find its source, windows that didn't fit frames, doors falling off, boiler not working and improper insulation. Advised to turn heating up and open windows to deal with damp and mold...... In the middle of winter.....When we moved out they tried to claim against our deposit for damages that was actually there contractors bodge jobs!! There houses are decorated to look fresh when you view and move in but it only takes a week or two to show it's true condition.Avoid the Stoke office!!!!
5/5
GoogleJust had a viewing with Andrew, he was very helpful and approachable and made the whole experience very comfortable! Thanks again! :)
1/5
TrustpilotWorst experience ever
I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside, St John's Walk, B5 4TH.Aside from the rude and unacceptable tone, the employee ('Mo') insisted that money would be taken from our deposit because there was a hair in a drawer and some dust under the sofa. In other words the flat was very clean, but he wishes to nitpick about hairs, and thinks that he has a right to insist that we pay.So I just want to re-cap a few items over the tenancy:We moved in in January. One of the key fobs didn't work. So the inventory check didn't capture something as important as that, but you captured a hair in a drawer. I didn't make a big fuss, we just got it resolved.Northwood also informed the Council that Andrew Green and Emilie Tao had moved into the property. My boyfriend’s name is not Andrew Green. So again, happy to criticise a hair in a drawer, but couldn't get the name of the tenant correct? This was a bit of a pain to correct with the council tax. They got water and electricity meter reading wrong as well I had to be hold on call for hours to try to get them resolved! Such a pain!There was dust under the sofa, and the windows weren't clean. The floor was sticky and although generally clean, I am sure there were hairs if one were to look. Perhaps they can provide a picture of under the sofa and the windows to see a before and after, including the insides of every drawer.Soon after moving in we scanned our passports in the office, then we were contacted to come and scan our passports. I said we already have. Eventually Northwood accepted they already had our passport scans.One of the employees (also I believe 'Mo') turned up at the door and tried to get in. He said he was here to do a normal property check. I said that's fine, but not right now, because I was working from home. I just asked him to contact us in advance. He said he had contacted us in advance and wanted to come in. I said I didn't see any email. He said "he definitely had", again quite rudely essentially calling me a liar, so I asked did he receive a reply? He didn't answer. I then checked all my email and there was no email. I sent an email to Northwood and Mo to say this and to let me know about the next inspection. No apology, no proof of email from Northwood. Quite rude.The elevator in our building was broken for approximately 3 months (could be longer now). We did raise this with Northwood, but didn't hear anything back. Why was nothing done?So 1, 2, 4, and 5 are all Northwood Lettings or inventory clerk errors in the space of about 6 months.Number 6 is actually the biggest issue for me. That was not only extremely inconvenient every day, it also cost us approximately £100 or more extra costs in moving because the delivery men had to go up and down 4 flights of stairs with each box which obviously takes longer. So given that you want to ask for extra money to clean a hair in a drawer or some minor dust under a sofa, I would like to know what compensation they will be providing for the fact that the lift didn't work for all those months? It is part of the service fee and is why we paid the rent we did. So we should receive some compensation for:that service was not provided for months but was paid for in the rentwe had to pay extra for removal costs due to it.Perhaps there should have been more focus into looking after the tenants and making less mistakes over the tenancy than there has been on this hair in the drawer or whatever else. I'd also like to add that the flat was clean when we vacated it, and if there is any hair anywhere, it may well have been from the inventory clerk, or perhaps someone else was in the property. Either way, we will refuse any deduction from deposit and raise a dispute unless we can reach satisfactory agreement.
1/5
TrustpilotA company that discriminates against women
I have complained against the Northwood Estate Agency on 568 Mansfield Road, Sherwood, Nottingham, NG5 2FS for the following reasons:I have rented a property with them and when I was present on the 16th of August 2021 to check the inventory with the Northwood representative Mr. Paul Gill arrived about more than 30 minutes late and he did not apologise for his lateness and I was obliged to wait for him.During the inspection, I explained to Mr. Gill the house had a leak that Northwood only fixed after we sent them two emails asking for a solution. This leak caused mould on the wall that ruined our wardrobe; I showed him the pictures. I was sneezing due to the mould but Mr. Gill just said it is my obligation to clean the mould caused by the leak without any apologise again.At the end of the inspection of the property, I asked Mr. Paul about the next steps but he ignored me completely saying that he would check everything with my husband. I insisted that I am a part of the contract but he refused to let me know.I waited for him to send some information without success and I have sent to Northwood Estate Agency an email saying he refused to explain to me the next steps on 20th August. On 24th August Mr. Gill sent an email to my husband without giving me a copy ignoring again that I am a part of the contract.I have sent an email to the Northwood head office without much success. Mr. Paul Gill is a prejudiced person who will discriminate against you because of your gender, nationality. He is definitely not professional. He is also very rude, he always wants to take advantage of you and he will not treat you with due respect. I am really impressed that in a country like the UK the kind of person like Mr. Paul Gill still has space and support in the society to have this kind of behavior. I really recommend that if you are doing something with them do not have an expectation you will be treated with due respect.
5/5
GoogleNorthwood were appointed to sell our house, Leanne Aiken was our Sales Negotiator and was helpful and efficient throughout, no matter what our queries were Leanne dealt with them swiftly and professionally. We found her to be very friendly and approachable. We wouldn’t hesitate to recommend Leanne and Northwood to friends.
5/5
GoogleWould definitely recommend Northwood ,Newcastle, Leanne, Zoe and Olivia are very helpful, nothing was any trouble with any questions or queries on my recent purchase. Will use them again.
5/5
GoogleExceptional service from Northwood! I'm absolutely delighted with my new home. Sadie and Leanne were outstanding throughout the process. Their expertise, communication and prompt responses made every step seamless. Thank you for all your help.
5/5
GoogleI would highly recommend Northwood, the experience we had was fantastic with no hassle what so ever, they sold our property in under 24 hours, massive thanks to Leanne and the team, Thanks Jonny
1/5
TrustpilotNorthwood, Ashford
I feel it is only fair to share our experience. We viewed a house and was informed that it 'fell through' due to a situation with a heart attack. We found out that this wasn't even the half of it(and potentially this was a false claim)!There is not enough space in this review to discuss all the permutations and lies that were fed to us, unfortunately Northwood were naive to believe that we didn't speak to our solicitor who painted a different picture and one we found to be true.Irrespective of the above, our move fell through due to events that Northwood were aware of and did not communicate these effectively. When the move fell through, Gavin nor Mark had the decency to let us know that the house we were committed to buy was taken off the market. This is poor, it wasn't like we were spending £20 in a local store now, was it eh?!Poor show, poor form.I know the team have been in the 'profession' a while. I only wish I had known more back then, it would have saved a lot of time, energy and money,I hope they seek to learn from their mistakes. I highly doubt it as reading the reviews, they just object to everything that is written. I have no doubt you will do the same here, it will be wasted on me or the audience. It reminds me of your approach when challenged on the phone. I don't know how you can remember half your lies!Take care and just remember to hold your hands up sometimes and acknowledge you made a mistake, you may then begin to learn from this.
5/5
TrustpilotGood service
Arjan has been very helpful. Recommend.
5/5
TrustpilotCarys Lock was fantastic in both her…
Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her to getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.
5/5
GoogleGreat company I have just bought my house though them. They are very knowledgeable and Sadie is a pleasure to deal with. They kept me updated throughout the whole process. Making the process a pleasure. Would highly recommend them.
5/5
GoogleHad a great experience with Andrew at a viewing, would highly recommend his service!
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