Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 1/5

Trustpilot

BEWARE!

BEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took a parking permit and did not bring it back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors are so bad that instead of properly installing light hubs they GLUED them instead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of the absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.

Ernestas · 16 January 2023

★★★★★ 5/5

Google

We recently bought a bungalow that was sold with Northwood estates lovely staff explained everything Olivia corresponded with every aspect making our purchase hassle free. Thank you for all your professional help

Gwen · 12 August 2026

★★★★★ 5/5

Google

They have just sold my late mother's house. The service from start to finish was excelent. Sale was handled very professionaly and they got a buyer really quick. The communication was great and I was kept informed at every step. As I do not live in the area they helped out with all arangements. A special thank you to Leanne who was excelent - star employee !

Paul · 31 December 2023

★★★★★ 1/5

Trustpilot

Norwood Norwich - Landlords and Tenants avoid

This company lacks honesty, integrity and professionalism. I would urge tenants and landlords to avoid this company. A tenancy was taken out, when the keys were handed over on site, we pointed out to the manager that it was filthy, dust, dead flies etc. The response was, that it was cleaned but not they cannot meet everyone's expectations. Fast forward to leaving, and they deducted £200 for cleaning costs, when challenged, they tried to pass off photos taken 6 months prior to moving in as evidence of how clean it was. Second point, and extremely serious. They allowed the tenants to move in without an active carbon monoxide detector present. It took 7 to 10 days to install one after it was reported as missing. Their appointed maintenance team actually advised that there wasn't one fitted. When challenged, Norwood claimed that it signed by the Tenant that it was in place and working. I would be more than happy to challenge this lie and cover up with Norwood directly and review the jobs and records that they appointed to their maintenance team which would prove that they lied and covered this up. Keep away from this company

Dave · 22 June 2025

★★★★★ 5/5

Google

Outstanding survive and especially to Zoe Middlmass for a great job in updating us at every step of the way, when selling our property.

Evan · 28 September 2026

★★★★★ 5/5

Google

Just bought a house prior to going to auction with Northwood, all of the team at West Denton are brilliant to deal with. Communication especially with Leanne throughout the process was excellent, all went through smoothly and within the auction timescales, big shout out to Leanne, Sadie and Sam. I have already recommended Northwood to two colleagues.

Jennifer · 28 June 2024

★★★★★ 5/5

Google

100% recommend Leanne and the team at the West Road Branch. Quick response to any questions. Keep you informed every step of the way.

Janice · 9 September 2025

★★★★★ 5/5

Google

Leanne and all the girls in the office could not of been more professional, i was kept informed all the way through the sale of my property and helped with solicitors ect. All in all all round professionall team, i would have no hesitation in recomending Northwood, thanks again Peter Thompson.

Peter · 17 March 2026

★★★★★ 5/5

Google

Ellen from Northwood is brilliant! She conducted a clear and helpful inspection, stayed right on top of all the issue follow-ups, and was super cheerful throughout.

Niranjana · 12 September 2026

★★★★★ 1/5

Trustpilot

I gave a set of keys to this estate…

I gave a set of keys to this estate agent a while ago to market the property, through no fault of their own this was blocked over and over again. When I went to collect the key they could not locate then, then said I had already collected them (but could not provide evidence I had signed them out, eventually saying they had no evidence of ever receiving them)!

Sadie · 6 October 2025

★★★★★ 5/5

Google

From the beginning of the whole process of selling house, Leanne Robson has been there for us. She has provided advice, help and her knowledge of the housing market to help us. I would recommend Leanne and Northwood.

Peter · 28 August 2023

★★★★★ 5/5

Google

3rd time selling a house through Northwood and would definitely recommend. Leanne was great, gave me excellent advice and was very pro-active keeping me informed throughout the process from start to finish during a stressful time. Lee Convery

Iamgeordie · 28 August 2023

★★★★★ 5/5

Google

I’ve just recently completed on my home and Sadie has been really helpful throughout the whole process. Nothing was too much trouble and she was super quick at coming back to me or calling me back if needed! Great estate agents who really care about their clients!

Beth · 9 November 2024

★★★★★ 1/5

Trustpilot

AVOID - the flat is NOT worth it.

AVOID at all costs.On 23 August I made an offer for a 1 bedroom flat. I went to view it and was told by Mark Jarret that the property was was immediately available. I sent over my holding deposit, completed referencing and heard radio silence for 16 days straight. Each time I called no colleague could give me an update as Mark was “on annual leave” and his cover had covid. We’ve been living with Covid for almost 3 years now and I know that they have enough staff to do appropriate handovers.The tenancy agreement I received was full of illegal clauses and completely unreasonable terms, so unfortunately I couldn’t continue. Have been emailing for my holding deposit to be returned but silence. Complaining to the Property Ombudsman next. These people are crooks and enjoy wasting time.

Alisha · 15 September 2022

★★★★★ 1/5

Trustpilot

Northwoood Carlisle branch - be warned.

Northwoood Carlisle branch. I've been approached by this agent regarding 2 bedroom bungalow in Carlisle (45 Pennine View)Agent (Matthew) invited me to view the property. I live over 6 hours away from Carlisle and was looking for a property for short term as I've bought a new home in Carlisle area, which isn't going to be ready until later this year. Matthew was fully aware of my circumstances. During the conversation with M.A, I expressed my worry over driving several hours to see the property and not securing it due to the proposed short term tenancy, however I've been reassured by the agent that 45 Pennine is in under so called management scheme and that Northwood acting as the landlord, so they will have a say on decision making.So, on Friday (02.09) I naively drove down for 6 hours, handed copies of mine and my husbands' passport, application form and expressed the proposal to pay for the entire duration of my tenancy in advance.Matthew said that decision will be made the following week on Monday or Tuesday at the latest. I felt under pressure of time, as I was selling my house and my buyers wanted to move in asap, which meant I had to move out as soon as possible. Again, the agent was fully aware of this.The following Monday, nobody has got in touch, so I've rung the agency. I've been told that Matthew is on holidays all week and that somebody else will come back to me....Several hours later, still haven't heard anything, so I've made another call. This time, somebody else has answered who advised that the landlord of the property received 3 applications for the bungalow but also wishes to see the application from somebody she has has chosen as she knows them in person. I've been also told that if I was the only applicant, 'maybe the bungalow would be mine' but as there are other 3 applications, the landlord will go for the longer tenancy contact and more than likely for somebody they know.My final thought on this is:- Why do Northwood waste people time ?Are you really that desperate to please registered landlords that you go to the extent of purposely misleading applicants and filling them with false hopes to accumulate more applications ?- Do you have at least a tiny bit of respect to people, who made every effort to see you and showed up on time after a long travel ?After all that, there was not even a courtesy email (which I have specifically asked for) to confirm the final outcome of my application form.This is disgusting and I truly hope that with upcoming recession and your very poor customer service, you will all do yourselves out of jobs. I would certainly never register with you, made another enquiry as a tenant, or do any business as a landlord. You are the worst letting team I have dealt with. The landlord of aforementioned property also needs to think twice about her selection methods, if she indeed is the one who was making decisions. If believing Northwood's story, she has completely undermined other applicants and wasted everyone's time. Be aware of this.

Nemesis · 7 September 2022

★★★★★ 5/5

Google

We have used Northwood for our rental proeprties for many years, developing excellent relationships with them. They have consistently found good tenants even during difficult times. When it came time to sell one property, Leanne, Jayne and the team kept up the good work and found a buyer, persisting through the continued difficult sales climate. Jayne then followed through very professionally to keep up presure on solicitors who appeared to have a vested interest in delaying the outcome. We wouldn't hesitate to recommend them.

David · 28 August 2022

★★★★★ 5/5

Google

Had a couple of viewings with Andy around Newcastle. I found him to be polite and informative, he helped guide me towards the best option for my situation.

Mr · 12 August 2026

★★★★★ 1/5

Trustpilot

What a joke!

I rented a house 2 months ago and I still can't use the shower. Agency is fixing issues which we find in the first week of renting over 60 days. So I rented house which was generally not ready to rent. Agency check was also a joke. Appliances marked as "good condition" which are not working at all. Every conversation with Northwood is based on "we can't do anything until landlord is agree" but the landlord is and was agree since very beginning. I think agency is not interested in keeping tenant as long as it possible. I am going to make proper complaint today. Not recommended at all

Konrad · 25 July 2022

★★★★★ 5/5

Google

I viewed a property with one of your negotiators Andrew who was amazing. He was very well informed and knowledgeable. I would definitely recommend using there services.

Olivia · 12 August 2026

★★★★★ 1/5

Trustpilot

Cardiff Tenants Avoid

Rented with Northwood Cardiff for 3 years. Worst experience yet.Oven needed replacing, took 6 months for action to take place. Garden fence fell down in a storm, took 6 months for repairs to be confirmed (we couldn't access the garden during that time)! Gas hob only 50% operational, never repaired. Countless boiler problems. Property was basically falling apart. Raising rent costs on top of all of this was way over the line (the letter regarding this even had spelling errors).They will find the pettiest excuses to deduct deposits, no matter how decent you leave the place. Wouldn't use this agency again, not enough care for tenants; and the landlord was completely incompetent.Only pleasant time was the initial viewing process. Ryan was very professional and informative. We didn't pick on the issue that they listed the property as semi-detached when it was in fact end-of-terrace.

Sam · 14 June 2022

★★★★★ 1/5

Trustpilot

Put the rent up twice in just over a…

Put the rent up twice in just over a year, the last one by 15% in a property that needs a lot of work.

Peter · 26 August 2026

★★★★★ 1/5

Trustpilot

If I could give a zero I would

If I could give a zero I would. These people are holding my money. Money which they say they haven’t received despite my bank proving otherwise. My experience is that they are simply incompetent. The property we were taken to had a missing window, no knobs on the washing machine, dangerous sockets hanging off the wall and a carpet that looked like someone had taken a car engine apart on it. Unprofessional and certainly incompetent when it comes to refunding holding fees. They say they haven’t received it. My bank has proven otherwise. Goodness knows how they handle peoples rent. Reported to the Lettings Ombudsman and the FCA for fraudulently retaining our money. If you don’t want a headache day in and day out when you let a property, avoid these people as my experience is they are not fit to perform the task of a letting agent.

Alan · 7 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs! An awful experience in St Albans: 6 days to prep a single contract, missed the timelines I requested 10 days in advance and didn't communicate that, didn't arrange an appointment for me to collect keys to enter the flat - only for the clerk. In the end cancelled my deposit on the ground of their own incapabilities.

Irina · 30 October 2025

★★★★★ 5/5

Google

It was a pleasure to have Northwood sell my house they put you at ease from the very beginning leanne Olivia and zoe delt with everything taking the stress out the sale I'd recommend Northwood to anyone wishing for a sympathetic and professional sale from people that really put the client first

Robert · 17 January 2026