Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 1/5

Trustpilot

After many years living as a Tenant of…

After many years living as a Tenant of Northwood, I can, hand on heart, honestly say they are the rudest team I've ever had to deal with. They lie about not receiving emails, they don't follow up on complaints within the property without chasing them. They don't respond to Sunday calls, if your heating breaks down or your boiler goes on the blink! The staff sidetrack their responsibilities and a lady in the Nottingham branch called Dawn is horrendously rude! If i spoke to people in my job the way she did, I'd have been sacked. Treating tenants like 2nd class citizens does not sell your company well at all. Bring back Marriotts... who were so lovely and sorely missed. Avoid like the plague if you can and save yourself, find a better agency.

E.K · 13 June 2024

★★★★★ 5/5

Trustpilot

Great service & support

I had a tenant who did not leave after Northwood had served them with a section 21 notice to leave. Nothwood in Worcester were really helpful to resolve this potentially difficult situation. In particular Anthony Arnold the Worcester branch manager who was proactive and always available.

Jane · 10 September 2025

★★★★★ 1/5

Trustpilot

Put in an application to rent a…

Put in an application to rent a property and they didn't get back to me. For 3 day kept calling to see if there was an update from the landlord, to be told that I should 'probably keep on looking' as they hadn't heard back. Did they even ring the landlord? Doubtful.

Clair · 18 August 2026

★★★★★ 1/5

Trustpilot

Would rate 0 stars if AI allowed

Worst Estate Agents in Doncaster. Promise a lot deliver zero. Unprofessional. Whether Landlord or Tenant stay well away is our advice. Most unpleasant Rude Staff ever had the unfortunate Experience of. Only have to see Trust Pilot reviews are as about as low as you get, which is telling in itself. Go to this ''outfit'' at your peril, you have been warned.

Unhappy · 9 June 2026

★★★★★ 5/5

Google

I'm so lucky to have come across Leanne, Sadie and the team. They made the process so easy and pushed the sale through in an incredibly short amount of time. Stress free and absolutely brilliant!

Sarah · 26 December 2024

★★★★★ 1/5

Trustpilot

SHOCKING!!

SHOCKING!!! I would give 0 stars if I could. Absolute cowboys that should have their license revoked. I rented a 1-bedroom flat and was made a number of empty promises by an extremely pushy agent named Lisa Ellis, who told me that several repairs were required however would be completed by the time I moved in. She pushed me to move the start date forward insisting all jobs would be complete within the week. When I moved in, the jobs were far from finished and the place was FILTHY. I found old, dingy, stained, lampshades that had inches of dust and cobwebs on them. Filthy curtains with more stains. Black marks in the toilet. A used, mouldy shower curtain. Dirt, grease and grime everywhere. Defaced surfaces and holes in the walls behind doors. I had to start from scratch and clean everything myself despite having the house full of boxes. I have been unable to unpack for a week. To add insult to injury, none of the appliances had been serviced. The water tank made a deafening noise that had the neighbours repeatedly bang on the wall and made me unable to use the hot water for a week, while said Lisa had gone on holiday with my commission and no person to replace her. No other agent at the agency bothered to help, nor even answer. The dishwasher was broken. The washing machine was broken; I had my clothes swimming in the drum full of water for another entire week. The fence was completely down for several weeks. The flat is a corner house on the ground floor, totally exposed to the street. Despite Lisa promising in front of my partner that security blinds would be installed throughout by the time I moved in, this never happened. She took it all back denying she ever promised that. I had neighbours telling me they could see everything inside and I felt extremely unsafe. The place is in Reading. To top it all, Northwood broke into my property without my consent twice, despite me paying rent. They left the gate open on both occasions once again endangering my safety, and leaving an absolute mess in the garden on the way out. Trash on the floor and my tools haphazardly scattered on the ground. My deposit was never registered until I chased and finally got an instant reply by the third-party scheme TDS 9 weeks in. I should have received this within 30 days as prescribed by law. But the best part of it all is when I found PESTS!! in the carpet and reported them. I was so horrified I couldn’t sleep for days. Northwood’s answer to that was to simply ‘gently repose them outside the window’ and refused to send over for an infestation. I had to take time off work, personally purchase toxic poison and treat the bedroom myself!! My mental health has been seriously affected over this tenancy. I have been going through all this while trying to hold down a full-time on-site job of great responsibility at our busiest time. I got in trouble at work due to the stress and exhaustion, and the several enforced absences, which cost me a disciplinary and a final warning. Once referred to the senior manager Paula Elizabeth, she has been passive-aggressively ignoring every single one of my complaints and trying to shift blame and gaslight me. We had several exchanges. Northwood themselves, and that is Ms Elizabeth, offered to rescind the contract due to their numerous failures, so I moved out ahead of the break clause. They are now retracting on everything and claim that I should still pay rent for the entire duration of the contract because I am allegedly the one in breach. They are shady, twisted, plain incompetent and assumed 0 accountability. They are now withholding my full deposit claiming I caused damages (a BLATANT lie!), as in fact I am the one that has thoroughly cleaned and repaired the property, rid of pests and brought the house to a liveable standard. I even retouched the walls with white paint before I moved out to restore the occasional accidental mark. I am in possession of all photographic evidence. The landlord had an outstanding electricity bill and they are now trying to attribute it to me despite it being for a period way before I moved in. I am now pursuing this matter legally and I am taking Northwood Estate Agents to Court. STAY WELL CLEAR if you want to spare yourself of a nervous breakdown and live through a nightmare!!

Danielle · 15 January 2026

★★★★★ 2/5

Trustpilot

AVOID NORTHWOOD ABERDEEN AT ALL COST!!!

Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood. Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible.Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant.Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager.Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us.As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor.Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts.We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more.Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.

Oluwatoyin · 18 May 2024

★★★★★ 5/5

Google

Great service! very happy with them, Leanne was fantastic in making sure everything was in order and was very accommodating and understanding. Was a pleasure to have her deal with the sale and she was very pro active in making sure the listing was being viewed online and making sure the sale went through without any issues. Thank you Leanne!

Steven · 28 August 2023

★★★★★ 1/5

Trustpilot

Possibly the worst letting agency

Possibly the worst letting agency I’ve ever dealt with, and that’s saying something after seven years of private renting. Avoid them, particularly the West Derby branch. From the very start of my tenancy through to months after it ended, it was one issue after another. Communication was consistently poor, and when replies did come through, they were often unprofessional and poorly written. When I did manage to contact them by phone, the attitude was consistently rude and unprofessional. Maintenance issues I reported were left unresolved for weeks. On more than one occasion, people turned up at my flat for inspections that were never scheduled or communicated to me. Even after I had moved out, a contractor contacted me a month later to fix an issue I had reported a week before leaving (which says a lot about how badly things were managed). My deposit was and still is unfairly withheld, and overall the experience was extremely frustrating and stressful. The only positive moment was being let back into the flat when I locked myself out once, and that felt like it was down to one helpful individual rather than the company as a whole.

Anonymous · 5 January 2026

★★★★★ 5/5

Google

Friendly professional service, the whole team were friendly and approachable in the office and over the phone, Leanne was a great help especially towards the end stages of our sale, she kept in contact frequently and was always available for help and advice, she made the process a lot more stress free, I would definitely use this company again.

Samantha · 28 August 2023

★★★★★ 5/5

Google

I recently needed my house valued so I got in touch with Northwood Estate Agents. I dealt with Leanne who was extremely professional throughout. Leanne came to my property within a day of speaking to her and I had the valuation emailed to me within half an hour of her leaving the property. I would definitely recommend to others.

Jamie · 28 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service all around (Wigan branch)

Very surprised at the reviews, however our experience with the Wigan branch was second to none! We were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!

Luke · 6 April 2024

★★★★★ 1/5

Trustpilot

Trying to blackmail me …

Tried to arrange another appointment with this company after there incompetence and put a review of my experience on here and the manager sent me Good morning Please remove your unnecessary review and we can rearrange your appointment Many thanks Lorna BignallProperty ManagerBasically if I don’t take my review down I won’t be seen goes to show how useless this company really is when they deal with there own mistakes do not use this company

Jani · 5 July 2024

★★★★★ 5/5

Google

I can wholeheartedly recommend Northwood's sales team for the service they provided when selling our flat. Leanne Aikin worked tirelessly to progress our sale when our buyers, and their solicitors in particular, provided endless obstacles to what should have been a quick and simple completion. Leanne went above and beyond what we would have expected, in doggedly working down the chain to get the process moving, when it often looked like we had ground to a standstill. We were always kept well-informed and Leanne did this with great courtesy and good humour

John · 30 March 2024

★★★★★ 5/5

Google

My experience with Northwood has been absolutely outstanding!! As not knowing about selling I was completely reassured by Northwood. My experience wouldn’t be the same without Leanne and the Northwood Team she went absolutely above and beyond to sell the house. The service given by Northwood was exceptional. I am extremely grateful for all Leannes help and will recommend her over and over again to everyone. If anyone is ever in doubt ask for Leanne! Thank you Leanne and the Northwood Team.

George · 29 February 2024

★★★★★ 1/5

Trustpilot

Trash

Trash. Keep reporting repairs and they’re not fixing anything. Moreover they say oh we cannot find your e-mails in any of our inboxes. Property full of mold, attic full of damp. Told them I want financial compensation or rent reduction from landlord and told them they have 48 hours to come back with an answer. No answer so I’ll take them to court because by the law I can claim for disrepair. Bye!

Patricia · 3 February 2026

★★★★★ 5/5

Google

I bought my first home through Northwood and I can’t thank Olivia and Leanne enough. They were so helpful! They constantly chased solicitors, updated me throughout the process and constantly reassured me. The whole experience was a lot less stressful because of them.

Sophie · 10 August 2025

★★★★★ 5/5

Google

Used Northwood to move house and they were brilliant, Leanne and her team were great at communicating any changes, updates in the chain and more. …

Rachel · 17 January 2026

★★★★★ 5/5

Trustpilot

I am surprised to see so many negative…

I am surprised to see so many negative reviews for Northwood (Sandbach). Rena Andronicou and her team have always been very knowledgable, helpful and professional from my point of view and I have been with them now as a landlord for a few years. They are proactive when they need to be. I currently have excellent and happy tenant families in my properties which Northwood fully manage. It's a win-win for us all with all three of us: tenants, landlord and agent working together with mutual respect.

Lynne · 7 February 2024

★★★★★ 4/5

Google

Recently sold an apartment via Northwood’s property auction service. Despite a cooling market Leanne found a buyer and whilst not quite achieving the reserve, got the property sold in super quick time. Leanne maintained supportive contact throughout the process and responded positively to any concerns or queries we had. Would have given 4.5 stars if the option was available and would certainly consider using Northwood again should the need arise.

Mike · 17 February 2026

★★★★★ 5/5

Google

I have used northwoods for a number of years now for sales, purchases and rentals. Having tried other competitors, I can safely say Northwoods service is leagues above the other agents. Particularly their attention to detail and efficiency with renting my rental properties impresses me and with being a landlord takes the toll of managing empty properties. I have to give a special thanks to Indy, Leanne, Michaela and Sam, these four employees make the process seamless and go the extra mile to provide an outstanding and professional service.

Arundeep · 30 January 2024

★★★★★ 5/5

Google

I recently rented my first UK property from Northwood. I was very impressed with the entire process. When moving in, I noticed a few small issues with the property. I'd like to thank Daniel in the maintenance team for being so communicative and for resolving my issues. -------- I recently rented my first house in Northwood, UK. I was blown away by the whole process. When I moved in, I noticed a little problem with the house. I would like to take this opportunity to thank Daniel from the maintenance department, who has been communicating with me during this process to solve my problems.

刘纷寒 · 26 January 2024

★★★★★ 5/5

Google

Good contact during our purchase. Followed up any queries we had with sellers promptly. Contributing to a speedy purchase. Thank you Zoe, Olivia and Leanne for your efforts!

Sammiejo · 17 December 2025

★★★★★ 4/5

Google

I sold and bought a house through Northwood. Separate branches but seemed to be one big team. Leanne was the one who kept me informed the most and for that, I am forever grateful, as there were times my patience was tested to the max with the solicitor's processes! Completion day went without a hitch and I got a framed personalised purchase timeline picture and a bottle of red, which is always a winner👍 Thanks Northwood and thanks Leanne for managing and often sharing my frustrations 😆

Clare · 31 December 2023