Trusted Agent profile · Newcastle upon Tyne
★★★★★
580 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.3 out of 5 across 580 reviews on two platforms, including 302 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service & support
I had a tenant who did not leave after Northwood had served them with a section 21 notice to leave. Nothwood in Worcester were really helpful to resolve this potentially difficult situation. In particular Anthony Arnold the Worcester branch manager who was proactive and always available.
5/5
GoogleI'm so lucky to have come across Leanne, Sadie and the team. They made the process so easy and pushed the sale through in an incredibly short amount of time. Stress free and absolutely brilliant!
Thanks for the 5* rating!
2/5
TrustpilotAVOID NORTHWOOD ABERDEEN AT ALL COST!!!
Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood. Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible.Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant.Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager.Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us.As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor.Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts.We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more.Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.
5/5
GoogleGreat service! very happy with them, Leanne was fantastic in making sure everything was in order and was very accommodating and understanding. Was a pleasure to have her deal with the sale and she was very pro active in making sure the listing was being viewed online and making sure the sale went through without any issues. Thank you Leanne!
Thanks so much 😊 …
5/5
GoogleFriendly professional service, the whole team were friendly and approachable in the office and over the phone, Leanne was a great help especially towards the end stages of our sale, she kept in contact frequently and was always available for help and advice, she made the process a lot more stress free, I would definitely use this company again.
Thank you for your kind review
5/5
GoogleI recently needed my house valued so I got in touch with Northwood Estate Agents. I dealt with Leanne who was extremely professional throughout. Leanne came to my property within a day of speaking to her and I had the valuation emailed to me within half an hour of her leaving the property. I would definitely recommend to others.
Thank you so much for taking the time to review us.
5/5
TrustpilotFantastic service all around (Wigan branch)
Very surprised at the reviews, however our experience with the Wigan branch was second to none! We were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!
1/5
TrustpilotTrying to blackmail me …
Tried to arrange another appointment with this company after there incompetence and put a review of my experience on here and the manager sent me Good morning Please remove your unnecessary review and we can rearrange your appointment Many thanks Lorna BignallProperty ManagerBasically if I don’t take my review down I won’t be seen goes to show how useless this company really is when they deal with there own mistakes do not use this company
5/5
GoogleI can wholeheartedly recommend Northwood's sales team for the service they provided when selling our flat. Leanne Aikin worked tirelessly to progress our sale when our buyers, and their solicitors in particular, provided endless obstacles to what should have been a quick and simple completion. Leanne went above and beyond what we would have expected, in doggedly working down the chain to get the process moving, when it often looked like we had ground to a standstill. We were always kept well-informed and Leanne did this with great courtesy and good humour
1/5
TrustpilotTrash
Trash. Keep reporting repairs and they’re not fixing anything. Moreover they say oh we cannot find your e-mails in any of our inboxes. Property full of mold, attic full of damp. Told them I want financial compensation or rent reduction from landlord and told them they have 48 hours to come back with an answer. No answer so I’ll take them to court because by the law I can claim for disrepair. Bye!
5/5
GoogleMy experience with Northwood has been absolutely outstanding!! As not knowing about selling I was completely reassured by Northwood. My experience wouldn’t be the same without Leanne and the Northwood Team she went absolutely above and beyond to sell the house. The service given by Northwood was exceptional. I am extremely grateful for all Leannes help and will recommend her over and over again to everyone. If anyone is ever in doubt ask for Leanne! Thank you Leanne and the Northwood Team.
1/5
TrustpilotExeter Northwood JAMES!
If I could give a lower star review I would! Awful people and a useless company, we viewed a property, all set to move in, payed the fee for the checks and passed them with no issues, then we get a call to say we failed their in house checks! They never told us about these checks so after fighting with them we finally got a refund.
5/5
GoogleI bought my first home through Northwood and I can’t thank Olivia and Leanne enough. They were so helpful! They constantly chased solicitors, updated me throughout the process and constantly reassured me. The whole experience was a lot less stressful because of them.
5/5
GoogleUsed Northwood to move house and they were brilliant, Leanne and her team were great at communicating any changes, updates in the chain and more. …
5/5
TrustpilotI am surprised to see so many negative…
I am surprised to see so many negative reviews for Northwood (Sandbach). Rena Andronicou and her team have always been very knowledgable, helpful and professional from my point of view and I have been with them now as a landlord for a few years. They are proactive when they need to be. I currently have excellent and happy tenant families in my properties which Northwood fully manage. It's a win-win for us all with all three of us: tenants, landlord and agent working together with mutual respect.
4/5
GoogleRecently sold an apartment via Northwood’s property auction service. Despite a cooling market Leanne found a buyer and whilst not quite achieving the reserve, got the property sold in super quick time. Leanne maintained supportive contact throughout the process and responded positively to any concerns or queries we had. Would have given 4.5 stars if the option was available and would certainly consider using Northwood again should the need arise.
5/5
GoogleI have used northwoods for a number of years now for sales, purchases and rentals. Having tried other competitors, I can safely say Northwoods service is leagues above the other agents. Particularly their attention to detail and efficiency with renting my rental properties impresses me and with being a landlord takes the toll of managing empty properties. I have to give a special thanks to Indy, Leanne, Michaela and Sam, these four employees make the process seamless and go the extra mile to provide an outstanding and professional service.
5/5
GoogleI recently rented my first UK property from Northwood. I was very impressed with the entire process. When moving in, I noticed a few small issues with the property. I'd like to thank Daniel in the maintenance team for being so communicative and for resolving my issues. -------- I recently rented my first house in Northwood, UK. I was blown away by the whole process. When I moved in, I noticed a little problem with the house. I would like to take this opportunity to thank Daniel from the maintenance department, who has been communicating with me during this process to solve my problems.
5/5
GoogleGood contact during our purchase. Followed up any queries we had with sellers promptly. Contributing to a speedy purchase. Thank you Zoe, Olivia and Leanne for your efforts!
4/5
GoogleI sold and bought a house through Northwood. Separate branches but seemed to be one big team. Leanne was the one who kept me informed the most and for that, I am forever grateful, as there were times my patience was tested to the max with the solicitor's processes! Completion day went without a hitch and I got a framed personalised purchase timeline picture and a bottle of red, which is always a winner👍 Thanks Northwood and thanks Leanne for managing and often sharing my frustrations 😆
4/5
TrustpilotNorthwood (Warminster): Warm & professional
Northwood (Warminster's branch) is A.OK with me. As a lettings agency I have found them to be friendly, helpful, and professional. This all began with Kirsty, who first found my dog-friendly, garden maisonette haven... Kirsty was so encouraging towards the end of what had been a really tough 8-month search, even though I could only view the maisonette, virtually; whilst other would-be viewers; nearby; would surely secure it... Then, Tracey Graham (Lettings Administrator) and Charli Pearce (Lettings Portfolio Negotiator); both of whom I wouldn't hesitate to contact about anything at all; have both been friendly and very helpful.There was an unhappy hiccup, after I'd moved in (when a relentlessly determined, deceitful, overbearing, and malicious neighbour tried to persuade Northwood staff that my dog was living in the property without me, and - as I found out, eventually - that neighbour simply didn't want a dog to live in this dog-friendly property, in case there was a lot of barking). After, initially, apparently believing the neighbour's extreme efforts; the malice was pointed out (by myself) and Northwood staff then kindly reassured me about it all, as did the doggie powers that be...Since then, I have been very happy with Northwood and, above all, feel relaxed about my home and - believe me - that is worth its weight in gold. I count on Northwood staff to be warm and friendly towards me and haven't had any repair arrangement difficulties.If you want to rent in the Warminster rental zone or surrounding areas, I recommend Northwood, Warminster to you. I have no regrets. Thank you, so much, Kirsty, Tracey and Charli 🙂🙂🙂.
1/5
TrustpilotThis lot couldn't organise a knees up in a brewery.
(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.
1/5
TrustpilotSnake Oil company, avoid at all costs.
So. We have three dogs and looking for a house to rent was difficult. we found this house in Thorne and the landlord was fine with dogs. We paid an extra deposit for the dogs so when we eventually moved out it would cover anything needed like fumigation etc.
1/5
TrustpilotAvoid if you want good service
Such a poor service. Rude staff. Unreliable. Used them to rent out a property, they didn’t carry out proper checks, ended up with over a year of unpaid rent. Property damaged. They would not support me so had to do the whole eviction myself. They just provided a terrible service then abandoned me. Wouldn’t help me with even basic help. Then contacted me after the tenant was forcibly evicted to ask if they could have their deposit back. £13000 rent arrears and court costs and they asked me if I wanted to release the tenants deposit. Speechless. Avoid if you can
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood incorporating Bowes Mitchell's Newcastle upon Tyne office has 580 reviews across two platforms: 302 on Google, 278 on Trustpilot (across the whole business).
Northwood incorporating Bowes Mitchell Newcastle upon Tyne is rated 3.3 out of 5 across all 580 reviews, and 4.7 out of 5 on Google from 302 reviews.
Northwood incorporating Bowes Mitchell Newcastle upon Tyne, 676 West road, Newcastle upon Tyne, NE5 2UR.
