Trusted Agent profile · Newcastle upon Tyne
★★★★★
580 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.3 out of 5 across 580 reviews on two platforms, including 302 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleJust sold my house with Northwood Denton Burn. Leanne, Olivia and Sadie were amazing. Kept me up to date with how the sale was progressing. Leanne was able to progress the sale when it needed a helping hand. I honestly believe we’d still be waiting for the sale to go through if it was not for Leanne’s persistence. The sales team are always available to answers questions, when needed. Thanks again so much for all your support guys.
1/5
TrustpilotThey are just dreadful
They are just dreadful. I’ve had a electric charger fitted on the property for over 12 months and I’m now being conned into having a new connector fitted. I’ve forwarded the original safety certificate which confirms the right connector is fitted but don’t stop ringing me. Today’s phone call resulted in me having to put the phone down because of the lady at the Sale office would not let me speak they just rant and rant and rant. I’m absolutely not paying this awful terrible letting agent and another £199 to change you connected it’s already been fitted. This isn’t my first complaint of Northwoods. They never reply to you if you’ve got a problem it’s taken me over six months to get the roof tiles replaced and now we’ve got damp in the bathroom. It took me over six months to get a response from them, but if they’ve got a problem with you, they’re all over you. Definitely definitely would never rent a property from these people again. They’re just about the worst agents I can ever imagine. Don’t waste your time rent somewhere else.
4/5
TrustpilotThanks to Marie at Northwood Sale!
Marie at Northwood Sale has been really helpful getting my oven replaced - quick to respond and very patient when I was juggling too many things and not being very helpful! Was sorted quickly and efficiently
1/5
TrustpilotDishonest , deceitful poor service too.
I had rented out my property with Northwood Wigan, I was on their guaranteed rent scheme, for over 15 years until last year a new individual took over the franchise / management, by the name of Shaun Farrar. When that happened the service they provided took a nose dive. I did speak to him, by phone , when he first took over about a problem with my house, he was dismissive, aggressive and unhelpful. An indication of things to come from him being now head of Northwood WiganSome of the problems I had, and there were more than I have listed below these are in my mind the more serious 1. They managed work to be carried out at my property which I was asked to pay for in advance and the work wasn't done. So someone was claiming payment for work that should have been done and wasn't . I understand that amounts to dishonest behaviour.2. There were other incidents of this nature, so I told them well before my contract expired with them I would not be renewing with them. However as I was on good terms with the tenant, he liked the house , He wanted to stay when I changed to another agency. As shown on the contract with Northwood if this was the case I needed to pay them for that. I informed them and they told me I had to pay them X amount as agreed . They said this amount was calculated on the rent paid by the tenant to Northwood plus VAT. I asked them for the figures and they provided them. I later found out that the figure they gave was more than the rent being paid by the tenant to Northwood . So they had over inflated the figure to claim more from me than they were entitled to. So I suggest an act of deception/ fraud. Theft Act 68 , Fraud act 2006.3. They then wrote to the tenant telling him they were going to increase his rent by some £200 or so because I had asked them to do that. When I had not . So they lied to him and on top of that did not increase any payment they made to me . So again an act of deception/ fraud. As defined in the Theft Act 68 and Fraud Act 2006. Lying to the tenant to get a higher rent from him.4. They made it very difficult for the passing over of my property to the new rental management agency I had identified. By providing wrong documents and not co operating with the new agency. 5. The tenant was also, I understand, suffering at the hands of Northwood so decided to move so not to be involved in the process, He and I are still on good terms.6. My contact expired in May with Northwood and they tried to obstruct my taking back the house and made claims of payment from me that contradicted the contract I had with them. I visited their office in August ( my contact expired with Northwood in the previous May) when the tenant had moved out, the house was empty, to take my keys back they refused to hand over my keys. I then told them they had no right to them, the keys were for my house and if they refused to give me them I would involve the police. If they kept my keys to my house and my contract with then expire months ago it constituted theft . They then handed over my keys. I signed a paper to say they had handed them back to me. I have taken advice on the above incidents and have been told they are crimes which should be reported to the police so they could be investigated. It may at last bring them to task and stop them from doing the same to others . When looking for a letting agency to take on my house i spoke to quite a few and one in particular told me they had other landlords making enquiries with them moving from Northwood Wigan due a steep decline in service Northwood Wigan now provided All in all now a dishonest , deceitful company who lied to benefit themselves. I wouldn't trust them with anything.. I can evidence all the above in emails between myself and Northwood Wigan
5/5
GoogleI had a fantastic experience with Northwood Newcastle. The team was professional, friendly, and highly efficient throughout the entire process. They made everything straightforward and stress-free, always keeping me informed at every stage. What really stood out was their excellent communication and attention to detail. They took the time to understand my needs and ensured everything was handled smoothly and with care. I would highly recommend Northwood Newcastle to anyone looking for reliable and trustworthy property professionals. A well-deserved five-star review!
5/5
GoogleMe and my partner had an absolutely brilliant experience buying our home through Northwood. Leanne and Zoe were so amazing throughout and were always happy to help with any questions that we had. They were so helpful when it came to chasing up solicitors and kept us up to date throughout the whole process.
5/5
TrustpilotBig Shout out to Emma Reid
I viewed two properties advertised by Northwood recently and the agent, Emma Reid was absolutely amazing in booking the viewing, reminding the appointment & showing me around the property. She is extremely friendly, professional & passionate about getting the best suitable accommodation to the clients. Thank you so much Emma!
1/5
TrustpilotDO NOT RENT FROM THE SALE BRANCH
I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now this is where all of my problems really escalated. Daniel likes to use what can only be described as bullying tactics in order to force you into submission. Back in 2018, I had the audacity to raise a formal complaint to Northwood about the damp and mould. This had been a long standing issue since I moved in back in 2012. I escalated my concerns to the environmental health department. During their visit to my home, Daniel showed up. He proceeded to argue with the environmental health officer and accused me of causing the damp. After this visit, a workman came and put a bit of plasterboard on the roof in the pantry and used some anti mould paint. That was it. And so the damp and mould continued. Along with the this there were constant slugs and silver fish in the property. And I continued to complain. However, Daniel refused to address this properly and instead reluctantly sent a contractor to re paint the affected areas with mould paint. The bullying aspect comes in the form of threatened evictions and intimidation. If you can't afford a rental increase and ask if you can negotiate, he'll send you a section 21 notice. If you still don't agree, he'll send you a section 13 to legally force the increase. It's not the increases that cause me to leave such a scathing review. It's the way in which Daniel conducts himself. As a single mother with two young children, I was told on two occasions when I'd been served that I would end up in a dingy horrible BnB with my kids and it'd be my fault. So after having had enough of this bullying and berating from Daniel, I decided that should I receive another notice, I'll risk the horrible BnB. So at the start of 2024 when Daniel wanted to increase the rent by 25%, He was crafty and actually had the work done to fix the damp that should have been done YEARS ago. After that, I didnt agree to the rise, I was served and this time I let it play out. I'm now in a beautiful property with no damp, mould, slugs or silverfish! Even though they didnt maintain the property as they should have over the 12.5 years, they have had the cheek to claim almost all of my deposit! The man has literally no shame. Steer clear of any company that this man is affiliated with. You only have to google his name and Northwood Sale to see what people think of him.
5/5
TrustpilotWe recently sold our house using…
We recently sold our house using Northwood Estate agents. From start to end they went above and beyond to make the sale of our house smooth. We cannot thank Leanne, Sadie, Sam and the team enough for the top class service they provided. From the respect and interest shown in our house to the commitment given to keep the sale process going as smoothly as they could was impressive. Leanne's interpersonal skills are very refined. She is diplomatic and caring yet knows when to say what needs to be said, including with us! The team is always at the end of the phone ready to help and offer advice. The patience and experience of the team is calming in the stressful process of sellling houses. Thank you all.
5/5
GoogleUsed the West Road branch to buy and sell. Leanne, Olivia and Zoe are all so lovely, they were so efficient and helpful - Always there at the end of the phone or an email if You have any enquiries. Moving is stressful but these girls definitely helped to ease the process.
5/5
GoogleNorthwood were excellent when buying our house. We were having a nightmare with solicitors, but the girls at Northwood dealt with them very efficiently and updated us regularly. Olivia went above and beyond to help. Thank you all for your great work, and I would highly recommend for selling and buying.
5/5
GoogleI can't recommend Northwood enough. Met with a few agents and Leanne was by far the most helpful and professional, making me feel at ease and taking time to answer all my questions and explain the process. Throughout the whole process the team, especially Jayne have been beyond helpful and available to answer any queries and helped the sale of my property go as smoothly as possible.
Thank you! Jayne and leanne are a great team 😊 …
5/5
GoogleExcellent service by Northwood. I would highly recommend for selling property. The staff were knowledgable and very experienced and the communication throughout was brilliant. They had the valuation, photographs and upload of our property turned round super quick, which helped with a very speedy sale of our home. Leanne, Olivia and their team were all fantastic acting and following up between me and my buyer. Thank you for making a stressful process hassle free!
1/5
TrustpilotNorthwood scammers
This company lies to tenants puts lives in danger fails to maintain properties in time and I had to give a star to write this as a warning to anyone who is thinking of signing anything with them , the property I'm in is a house that was turned into 6 flats but the basement was constantly flooded due to it being built on a natural spring in the 1900 an as all things have lifespan this building is wrecked with stress signs showing and fractured walls and mould and electrical issues and false advertising of communal garden, windows that was never fitted properly and rooms that don't hold heat for more than 2 minutes, leaking taps smoke alarms that go off that nobody can shut off until maintenance chap turns up , constant damp smell, having to paint six times a year to stop over growing of mould,not one issue solved after 5 years of back and forth emails , they are scummy humans and wish they all get fined. After checking lifespan of the building it's spent it's 100 year life span and that's only when maintaining properly and as the basement has been constantly exposed to the elements it more than likely to be at the point of structural failure.
5/5
GoogleWOW! These ladies went above and beyond for us from start to finish! We had an extremely difficult time, even had a buyer fall out, but Northwood never let us down! They always answered the endless phone calls and emails from us. They were always honest and helpful. I couldn't recommend them enough! 10 star from us!! Thank you Leanne, Olivia and Sadie!
1/5
TrustpilotI would give 0 stars if I could!
I would give 0 stars if I could!Arranged for a virtual viewing in Liverpool and no one called both times. It was first rearranged after waiting an hour for them to call - we called the office and was told that someone would call us in a few minutes but no one did. Waited all day for the second time after rearranging for no one to call for us to virtually view. Me and my partner are from hull and so going back and forth to Liverpool is a lot between our work commitments. We even called to check at the time of the second viewing to ensure we wouldn’t be missed!No communication, false promises and definitely terrible customer service. We felt extremely undervalued and forgotten about. DO NOT RECOMMEND
5/5
GoogleAimee Gilan is so nice, she attended to me very well. Both on call and email. Even after I got keys to my apartment and I needed assistance about something in regards to the apartment, she always answers respectfully.
5/5
GoogleFirstly I would like to thank Aimee the letting agent who has had to put up with me constantly emailing her, this lady needs a meddle for the work alone she has done for me, Thank you for finding my hopefully forever home. But also may I say all the staff I've dealt with and spoke to are lovely, very polite and very helpful and very nice to deal with so I would like to thank all of Northwood for all your help and kindness. 10 out of 10 Many thanks Elaine x
5/5
GoogleJayne helped us in the sale of our home and we could not wish for anyone better, she has stuck through the whole sale and given us advice on anything we needed. I can wholly say she has gone above and beyond for us, and even given advice on our purchase of our new property. We will 100% go through Northwood in the future if we decide to move again, as the service from all the office staff has been great, but Jayne has gone the extra mile to help us. Thank you Jayne, you’ve been amazing.
Thanks so much!
5/5
TrustpilotCredit where its Due
I've been in the property business in the Basingstoke/Reading area for 47 years, yes that's right we first started letting property in early 1977. As you can imagine I have had "some" experience of dealing with agents for buying, selling and letting over the years, so I believe I have earned the right to comment. I have been using Northwoods in Basingstoke since about 2019 when I moved all of our rental properties to them having exhausted my patience with several other agents for a multitude of reasons. Since then I have found the Northwoods staff to be very professional, helpful and honest in all my dealings with them. In that five years plus I have never had any issue that couldn't be discussed and cleared up, as you would expect in any business relationship. In addition, to date I have not had any complaint from any of my tenants, with whom I keep good clear lines of communication and so would know very quickly if a tenant had a problem.All I can say to Northwoods Basingstoke is; Keep up the good work, you're doing a first class job.
5/5
GoogleWe have leased two separate properties through Northwood in the last 10 years, one in Winlaton and more recently one in Denton Burn. They are a truly local Estate Agents with a very professional, customer focussed team, in the agency, lead by Michaela Burn. Throughout the last year, during this dreadful pandemic Michaela and the Northwood team went to great lengths to ensure they were always there for us and they ensured their customers were able to access the services we needed to enable the arranging of repairs etc. Megan Galloway has been a real friend in need, overseeing any repairs needed and ensuring we were kept updated as repairs were progressed to completion. We are sad that we are now leaving our current property, but if we do need to lease another property in the future I will definitely use Northwood again.
You are fantastic tenants and we love working with you. Thank you for your kind words!!
5/5
TrustpilotExcellent professional service
The house of my dreams came on the market and I needed to sell my house quickly to enable me to put an offer in.Sam from Northwood Denton Burn came that same day to value mine (the only agent in the area able to). Sam was like a breath of fresh air and so friendly. He guided me through the process and made me feel so comfortable. My house went live the next day and was sold by day four. Just amazing.We hit a problem when my onward purchase fell through as the sellers pulled out! A special thank you to Sam, Leanne and Sadie who were always there to provide help and support and literally saved me from a breakdown!All the staff were always so friendly, helpful and professional and really cared.A lovely touch was receiving a bottle of wine and a new home card on completion day.Northwood came as a recommendation to me and I would not hesitate to recommend them to others. First class service from people who really do care.
1/5
TrustpilotAfter many years living as a Tenant of…
After many years living as a Tenant of Northwood, I can, hand on heart, honestly say they are the rudest team I've ever had to deal with. They lie about not receiving emails, they don't follow up on complaints within the property without chasing them. They don't respond to Sunday calls, if your heating breaks down or your boiler goes on the blink! The staff sidetrack their responsibilities and a lady in the Nottingham branch called Dawn is horrendously rude! If i spoke to people in my job the way she did, I'd have been sacked. Treating tenants like 2nd class citizens does not sell your company well at all. Bring back Marriotts... who were so lovely and sorely missed. Avoid like the plague if you can and save yourself, find a better agency.
1/5
TrustpilotPut in an application to rent a…
Put in an application to rent a property and they didn't get back to me. For 3 day kept calling to see if there was an update from the landlord, to be told that I should 'probably keep on looking' as they hadn't heard back. Did they even ring the landlord? Doubtful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood incorporating Bowes Mitchell's Newcastle upon Tyne office has 580 reviews across two platforms: 302 on Google, 278 on Trustpilot (across the whole business).
Northwood incorporating Bowes Mitchell Newcastle upon Tyne is rated 3.3 out of 5 across all 580 reviews, and 4.7 out of 5 on Google from 302 reviews.
Northwood incorporating Bowes Mitchell Newcastle upon Tyne, 676 West road, Newcastle upon Tyne, NE5 2UR.
