Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 4/5

Trustpilot

Northwood (Warminster): Warm & professional

Northwood (Warminster's branch) is A.OK with me. As a lettings agency I have found them to be friendly, helpful, and professional. This all began with Kirsty, who first found my dog-friendly, garden maisonette haven... Kirsty was so encouraging towards the end of what had been a really tough 8-month search, even though I could only view the maisonette, virtually; whilst other would-be viewers; nearby; would surely secure it... Then, Tracey Graham (Lettings Administrator) and Charli Pearce (Lettings Portfolio Negotiator); both of whom I wouldn't hesitate to contact about anything at all; have both been friendly and very helpful.There was an unhappy hiccup, after I'd moved in (when a relentlessly determined, deceitful, overbearing, and malicious neighbour tried to persuade Northwood staff that my dog was living in the property without me, and - as I found out, eventually - that neighbour simply didn't want a dog to live in this dog-friendly property, in case there was a lot of barking). After, initially, apparently believing the neighbour's extreme efforts; the malice was pointed out (by myself) and Northwood staff then kindly reassured me about it all, as did the doggie powers that be...Since then, I have been very happy with Northwood and, above all, feel relaxed about my home and - believe me - that is worth its weight in gold. I count on Northwood staff to be warm and friendly towards me and haven't had any repair arrangement difficulties.If you want to rent in the Warminster rental zone or surrounding areas, I recommend Northwood, Warminster to you. I have no regrets. Thank you, so much, Kirsty, Tracey and Charli 🙂🙂🙂.

Ms · 18 December 2023

★★★★★ 1/5

Trustpilot

This lot couldn't organise a knees up in a brewery.

(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.

Isaac · 15 December 2023

★★★★★ 5/5

Google

Recently sold a property with Northwood, very pleased with everything they did.Leanne was the agent I mostly had contact with. She was super efficient, plenty of contact to keep us updated. A real professional and very interested in you as a client. Would use Northwood again in the future and recommend them

Patricia · 28 August 2023

★★★★★ 1/5

Trustpilot

Avoid if you want good service

Such a poor service. Rude staff. Unreliable. Used them to rent out a property, they didn’t carry out proper checks, ended up with over a year of unpaid rent. Property damaged. They would not support me so had to do the whole eviction myself. They just provided a terrible service then abandoned me. Wouldn’t help me with even basic help. Then contacted me after the tenant was forcibly evicted to ask if they could have their deposit back. £13000 rent arrears and court costs and they asked me if I wanted to release the tenants deposit. Speechless. Avoid if you can

Consumer · 27 October 2025

★★★★★ 1/5

Trustpilot

AVOID BOLTON NORTHWOOD AT ALL COSTS!

AVOID BOLTON NORTHWOOD AT ALL COSTS!! As a landlord I would NEVER EVER recommend Northwood. They are the biggest conartists going. You accept a feeble rent every month that doesn't even cover the mortgage, to have a guaranteed rent agreement and when THEIR tenants move OUT and leave the property in a poor state, they say the property isn't in a good enough state to re rent and you don't get your rent!! I can imagine they kept the deposit from the tenants through and I get diddly squat!!

Ren · 27 October 2025

★★★★★ 5/5

Google

I would totally recommend using Leanne for your house sale. I had particularly difficult circumstances of an ex abusive partner who essentially was squatting in my home and made it difficult every step of the way. He hindered the sale for an extremely long time. Leanne never gave up, she acted as go between, therapist and business woman of the year. Thank you so much Leanne you certainly went above and beyond. I hope Northwood and your manager recognise your worth and reward you appropriately. Thank you again, I finally got my home sold. THANK YOU 🙏💝x

Julie · 1 December 2023

★★★★★ 5/5

Google

Cannot recommend Northwood enough! Jack and Leanne were so helpful towards me and my partner moving into our first home! The process was so fast and professional all the way through and extensions responsive both on emails and calls. Thank you so much for all your help! Megan & Andy x

Megan · 28 August 2023

★★★★★ 5/5

Google

I have been renting a property through Northwood for 4 years and the service I have received from them has been very professional, respectable and sincere. This last year I got the opportunity to purchase the rental from the landlord and Leanne has been excellent throughout the whole purchase process liaising between the landlords solicitors and myself. It took a long time due to my divorce delaying things but Leanne kept all parties informed along the way. I would highly recommend Northwood either for renting or for sales too.

Colin · 1 November 2023

★★★★★ 5/5

Google

Couldn’t thank Northwood enough for their help moving us into our new property so promptly!! Their communication was faultless and couldn’t be more helpful with regards to answering our questions and updating us on what we need to do next! Thank you so much to Reece and the team! :)

Naomi · 28 August 2023

★★★★★ 1/5

Trustpilot

Do not use guaranteed rent scheme

Do not use guaranteed rent scheme - gave us £430 a month and rented our house for over £650. Was with them 10 years and with life events we wanted it back and found urine from cats in our carpets, fleas and lack of respect that they had not been in property inspecting for 2 years stating tenant was poorly and can’t legally enter? We expected them to manage it. No defects had been reported and staircase was broken, the radiator had been broken with errors on boiler. Mostly there was a big mast from old tv hanging off the roof onto downstairs property we could have been liable for. Handover was awful they tried to tell us our property wouldn’t go for much quoting 80k when we sold it for 40k more. They wrote list of things we needed to sort never did at end of tenancy quoting out of scope on life of carpets or fittings etc. Cleaner was meant to be cleaning it out after 5 weeks no rent off them we demanded keys back - they didn’t pay for delay quoting more contract jargon. Very poor attitudes and would certainly not get a valuation from them. Do not trust them we dealt with the Newcastle branch. Also could never get the same person always someone just starting maybe they can’t keep their staff. Avoid them at all cost your house

Emma · 25 September 2023

★★★★★ 5/5

Google

Great experience. This great team took all the work out of the selling process and even have their own conveyance solicitors so that you don’t have to worry if a company is genuine. I would highly recommend Sadie if you are thinking of selling and also recommend the rental team if you are a landlord or tenant. Marie

Mm · 18 November 2024

★★★★★ 5/5

Google

Brilliant! Leanne was great throughout the full time. Always on the ball and always happy to help with any uncertainty and gives you updates immediately. When taking the viewing are our property she was full of knowledge on our property aswell. And carried out viewing perfectly. Couldn’t recommend anymore.

Lee · 28 August 2023

★★★★★ 5/5

Google

As first time buyers we were so surprised at how helpful and involved Northwood were from the viewing through to completion. From week one we received weekly email or phone updates from Wendy and she was always chasing up solicitors or the vendor, making sure any queries or delays were dealt with. Victoria was really helpful during the week of completion, smoothing out details with the vendor and updating us regularly on moving day.

Melissa · 29 August 2019

★★★★★ 1/5

Trustpilot

Water leak from the flat above reported…

Water leak from the flat above reported nothing 4weeks later reported again leaks upstairs finally fixed sent an electrician who removed bathroom light and switch 4 months later still no light in bathroom so moved out

John · 9 September 2026

★★★★★ 5/5

Google

I’m very impressed by the calm professionalism and efficiency we found in Leanne and her team. Having by this stage been on many, many viewings, this was a relief - she knew all about the building and it’s position in the market, and most importantly she had all the information that we wanted, on the spot. From then on she kept a firm hand on the process, and was great at chivvying people when necessary! We are delighted with the house and I would totally recommend Leanne and the team at Northwood.

Nicholas · 28 August 2023

★★★★★ 5/5

Google

I have recently sold and purchased a property. Northwood wasn’t my estate agent but they were the estate agent for the property I have purchased. The service I received was impeccable, a member of staff in particular, Leanne, went above and beyond in all aspects and I don’t think I’d be sitting in my new house now if it wasn’t for her alone. Any queries I had Leanne was always on hand to answer, extremely promptly! at times I forgot I wasn’t her only client. Leanne kept me informed at every stage of the sale and purchase, provided regular updates ensuring I always new what was happening. Moving house is very stressful and she made things a whole load easier with her exceptional communication and sales negotiating skills. As I said, northwood wasn’t my estate agent which makes me want to express even further how exceptional at her job Leanne is because she went above and beyond for myself which technically she did not need to. I highly recommend northwood and in particular Leanne, if I ever move again there’s no doubt I will be using northwood and Leanne.

Shannon · 28 August 2023

★★★★★ 5/5

Google

I Instructed Northwoods Denton burn branch for my sale recently, and the team were fantastic - Sam who valued our house made sure we looked the best for the photos, Olivia, Leanne and Sadie were fantastic in securing us a sale and managing all of the stress involved with that. Couldn't recommend them enough.

Sophie · 26 December 2024

★★★★★ 5/5

Trustpilot

Northwood agency Southend branch was…

Northwood agency Southend branch was very proactive in terms of finding tenants for us. Their service is extremely good and recommended. The staff especially Brian is very approachable and efficient in terms of property management.

Anjaly · 30 July 2025

★★★★★ 5/5

Google

Thank you Claire and all the team thanks for everything you did for me x

Ronnie · 17 January 2026

★★★★★ 1/5

Trustpilot

AWFUL STAFF - DO NOT USE

Absolutely appalling experience with Chris at the PETERBOROUGH BRANCH! The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as if I had learning difficulties simply for asking a question, completely uncalled for and deeply insulting. His tone was arrogant and dismissive, like someone who’s never had a respectful conversation with a woman in his life. If you’re looking for professionalism, patience, or even basic human decency, steer well clear of him.

I · 31 July 2025

★★★★★ 1/5

Google

Nightmare of a company that shows no respect, empathy and has rude staff, please also watch out for the hidden fees. I've had the worst 4 years of my life dealing with this company. Better to stay away and use a trusted estates agent

JP · 2 September 2025

★★★★★ 5/5

Google

We have just sold my brother in law’s house following his death. The team at Northwood were brilliant from start to finish. Very professional and efficient aswell as friendly and helpful. Nothing too much trouble. I have just recommended them to a friend.

Gillian · 12 June 2026

★★★★★ 5/5

Google

As a first time buyer living abroad Leanne and Jayne were fantastic! They made this process easier due to their communication and explanations and never left me waiting or not knowing how the process was going. I recommend Northwood without a doubt!!

Sofia · 28 August 2023

★★★★★ 5/5

Trustpilot

Northwood Wigan

Northwood Wigan - faultless!I have been with Northwood renting out a property for several years and have had nothing but positive experiences. I have found all the staff at the Wigan branch professional, knowledgeable, helpful and extremely patient.I also used Northwood when selling my house recently and again , I could not be happier with the service I received. Special mention to Shannon who worked tirelessly day after day , week after week to ensure the sale went through as smoothly as possibly . Shannon is exceptional at her job , she would be a real asset to any team and is certainly one to Northwood !I cannot recommend Northwood (Wigan) highly enough to anyone looking to sell / buy / rent etc . You will not be disappointed, you are definitely in safe hands !Thank you all at Northwood!

Footymad · 22 February 2023