Trusted Agent profile · Newcastle upon Tyne
★★★★★
637 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.4 out of 5 across 637 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Northwood incorporating Bowes Mitchell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle upon Tyne.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleReally good experience. Got keys only 7 days after first enquiring. Great communication and very quick turnaround, reece was very helpful and spot on!
Thank you so much for taking the time to review your experience.
1/5
TrustpilotNorthwouldn't Preston
Its difficult determining where to begin with this lot. My experience with them has been awful. Its been 10 months since I reported a problem with the boiler causing cold showers with intermittent periods of scalding hot water. Its still not fixed. I reported exterior flashing that had fallen some time ago allowing wasps to nest behind it. Their reply? I have to pay to have the wasps exterminated before they'll repair the flashing. Still not fixed. They've tried to charge me for a vendor's service call simply because they couldn't figure out why the electrics weren't working properly - they figured it must be my fault. Still not fixed. I reported that water was leaking from an outside pipe connected to the boiler. Still not fixed. I reported a leak in an interior water pipe. Miraculously, its been fixed, but they'll likely do nothing about the ugly stain left on the dining room wall or look into potential mold remediation. Based on my experience, a better name for this agency is Northwouldn't.Update: Shortly after posting this review Northwouldn't sent me an eviction notice.
1/5
TrustpilotVile company, do not use them.
I would advise anyone attempting to use this company to steer clear.
1/5
TrustpilotWorst estate agents to ever deal with…
Worst estate agents to ever deal with don’t be fooled by the “guaranteed rent”. Northwood do nothing but collect the rent which you are owed and take a commission. All the hassle of maintaining and managing the property is still left to you exactly the same as it would be if you privately let it your self or were with another agent. It is in fact worse as they are the middle person that just go back and forth between you and the tenant. I urge anyone reading this to AVOID NORTHWOOD AT ANY COSTS!
1/5
TrustpilotDO NOT GO WITH THEM
The worst agency I have ever been with. They lie about the flat, the inventory and try to scam me of money at the end. I had to leave the flat after 1 month, thats how bad they are. Also had to call the Citizen Service Bureau about them. Extremely bad services unhelpful and unwilling to take any responsibility of their faults. Not the award winning experience, all lies, DO NOT GO WITH THEM!
5/5
GoogleThis as a fantastic estate agent with a personal touch. They genuinely care about you and your property and what you want to achieve. Fantastic communication and regular updates.
2/5
TrustpilotNorthwood UK letting agents
I have been a landlord who rents through Northwood in York. I am fair minded to tenants, and generally try to keep them happy,which means that I pay for repairs and upkeep, until a ridiculous situation occurred.I was asked to provide new carpets, and found that the tenants had had dogs in the house for 2 years. Northwood did not inform me of this, they pocketed the money for themselves that pet owning rentals entail. I rang them, and found Northwood had increased rentals to clients over 5 years, whilst not informing me either of rent increases nor of the presence of dogs in my house.I had a rent guarantee agreement with them, which I renewed every year from 2010 to 2013, but after this a new manager appeared and I was sent no information whatsoever for 5 years about anything, until I started to investigate them. Northwood kept me on a low rental whilst charging tenants more and more, and did not pass on any increases to me. Thus the tenants suffered also, as I would have replaced the carpets for them were I to obtain a reasonable share of the rent. Their rent guarantee scheme says they take 25% of the rent in order to cover their costs when a period of no rent comes about, whether due to the house being empty or a tenant refusing to pay. In the final 3 years of the rental, Northwood were paying me as landlord £465 p.c.m whilst charging the tenants £700 p.c.m.,which means they were grabbing £235 p.c.m , which amounts to 33.6 % for themselves.The woman on the switchboard who dealt with my property was friendly and helpful,I can't criticize her, but I would say be careful of Northwood's rental guarantee scheme, as you may be charged a lot more than you wanted. Northwood also charge half a month's rent for ''renewal'',even when the same tenants are in there from one rental year to the next.
2/5
TrustpilotWARNING! CYA!
WARNING!Aberdeen.Despite a great few years with them, upon leaving, they are attempting to take money from our deposit for issues that not only did we not cause, that are not in the exit itinerary but is believed to be caused by their own workmen while property in their possession. Tying to hold previous tenants liable for damage they cause despite exit video evidence to the contrary.
5/5
TrustpilotFirst-Class Communication and Real Results
Northwood UK (Benton) inc Bowes Mitchell
1/5
TrustpilotSo unprofessional and dangerous for health
Damp and mould issues never dealt with! They just painted over mould with paint before we moved in and charged us over £300 for wear and tear when we left.We had no heating for almost a year including winter 2020.Every issue was always answered with ‘but everything is slowed down due to COVID (we were having issues before the pandemic began). Staff sound lovely but will send you passive aggressive emails when you complain.
5/5
GoogleNorthwood have always been really helpful and supportive from day one and throughout our tenancy. Their staff are very kind and friendly, always looking to provide assistance and guidance where needed. Would absolutely recommend their services to anyone!PositiveResponsiveness, Quality, Professionalism
Thank you!
5/5
TrustpilotHelping us sell and move
The lees office are helping us buy a new house and sell our own, and they have been absolutely amazing. Emma Owen and David Yates have been extremely helpful and very knowledgeable on all aspects of the buy and sell, and both very responsive to all communications. Would highly recommend this office and the staff there and would definitely use them again if ever needed. Thanks Northwood Lees!
5/5
GoogleFantastic service from Leanne who made the sale of my flat very straightforward. Great customer service and diligent staff, so I've no hesitation in highly recommending to all
1/5
TrustpilotNorthwoods are totally useless!!!!
Absolutely useless letting agents!!!!!Just want to take your money but very poor customer service. Get you in so fast you can't find out what is wrong with the house and that the house hasn't even got a TV aerial or washing line and you are expected to install it yourself out of your own pocket.We even had to pay extra deposit for our tortoise who weighed 150g who never left his inside rabbit cage, did they think he was going to destroy the house???????Upon leaving they expected us to be at their beck and call to show people around. The landlady wanted the carpets to be professionally cleaned and house to painted and cleaned, this all costed us nearly half of our deposit and looked better than when we moved in.Northwoods called us to tell us that we had mail and a few days earlier I had arranged for redirection of post. They told me they would pop it back in the post. After calling serveral times found out they had witten on all mail 'Return to Sender' and all of the mail has returned to the orginal sender and not to us!!!! They are very incompetent and I would never use their services again if I needed to use them.
5/5
TrustpilotThis estate agents are very efficient…
This estate agents are very efficient worked with us very closely i would highly recommend to any person who wish to sell there property Alison and Tony Youmans
1/5
Trustpilot“We will contact the landlord”, “We will chase the landlord” PRESTON, LANCASHIRE
NORTHWOOD PRESTON, LANCASHIRE.Flexible viewings, very responsive to all marketing enquiries, and prompt communication. Once you have signed on the dotted line and stepped over the threshold then that’s where it ends. Poor communication and relationships with both tenants and landlords alike. If you are lucky enough to have a landlord that actually cares then things will get done through direct communication. It says a lot when the landlord would rather cut out the middle man and ensure that everyone is happy and safe. Surely this defeats the object of a managed service? Hey, what do I know? After all, we were just merely tenants.Northwood are all take and no give. They are all over you and straight on the phone when they need your help with something. When the shoe is on the other foot they will happily leave you hanging. After many years my advice to tenants and landlords alike would be to get out and stay out!!
5/5
GoogleExcellent service when selling my mother's house, despite the best efforts of some very poor Scottish solicitors. Now excellent service in renting out my aunt's house. Very rapid response to issues such as the boiler not working!PositiveResponsiveness, Quality
We are so pleased we were able to help push things along. This part of our service is often overlooked and underrated but in the current climate its imperative we keep pushing solicitors through the process. We are glad to help on the lettings side, as well. Thank you for your review!
1/5
TrustpilotAvoid Northwood Sandbach & Crewe
Avoid Northwood Sandbach & Crewe, Extremely Disappointing Experience
5/5
GoogleGood service and quick dealt with Liam who was real helpful and professionalPositiveQuality, Professionalism
5/5
GoogleThe team at Northwood were amazing from start to finish. They guided me through the process, kept me updated when things got stressful and chased everything when needed.
5/5
GoogleBoth Katie and Aimee have been fantastic in helping me find a new flat in North Shields. The whole process has been so smooth and I really appreciate the great communication.
5/5
GoogleNorthwood have been fantastic every step of the way with regarding our purchase. As first time buyers we had so many questions but Leanne always responded so quickly and was so friendly. Highly recommend. 😊 …
5/5
GoogleHave let a flat through Nortwood for the last 4 years. They have been excellent to deal with. Any problems with the flat were dealt with swiftly. Overall a very professional service. Would highly recommend
Thank you so much!
5/5
TrustpilotHi ,Emma from your Portsmou branch…
Hi ,Emma from your Portsmouth branch was very helpful , friendly and very lovely. She answered all my questions I needed to know she really is a credit to you ! Char .
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Tell us what you need and we'll put you in touch. Northwood incorporating Bowes Mitchell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle upon Tyne.
