Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 5/5

Google

Leanne has helped with my Buy To Let and the sale of my house. Her service is second to none. I felt really valued as a client and would 100% recommend!

Dean · 28 August 2023

★★★★★ 5/5

Google

I have had a great experience with Northwood whilst purchasing my first home. Whenever I phone the branch all of the staff are always very polite and friendly. Both Jayne and Leanne have been great throughout the process, always happy to help and are very responsive!PositiveResponsiveness, Quality, Professionalism, Value

Sophie · 28 August 2021

★★★★★ 1/5

Trustpilot

Tenants steer clear

Tenants steer clear, this is an estate agent for landlords. I rented a house for 4 years with Northwood Bolton, failed to sort repairs, issued incorrect information on tenancy agreements, raised rent without notifying beforehand, never chased landlord to sort repairs and kiss goodbye to your deposit, they will find a reason to keep it even if you kept and left the property spotless! They won't tell you this on the final home inspection before you leave, they will wait until after you've left and provide innacurate fabricated report. The deposit holding service is a con, they will release it to the agents based on their report and don't fairly look at disputes. Absolute disgusting process for tenants.

R · 22 October 2021

★★★★★ 1/5

Trustpilot

Northwood Bolton let my home go to ruin…

Northwood Bolton let my home go to ruin with tenants that I continuously warned them were dirty and thoughtless people. When I got the house back, it was in a vile state throughout. It is a massive mystery what Northwood was doing for 2 years. Were they visiting and not bothering to red flag the condition to me? Or were they not visiting at all? If the latter, is that a breach of contract? Naturally, COVID was a gift to agents that simpy take the money and don't bother visiting or don't care about what they see when they do visit. COVID lockdown lasted some months on and off, but to let a house get in that condition takes years. They made numerous excuses, such as the tenant not being there for scheduled visits. They are contractually obliged to be there. if not, just go unannounced. The condition report when the keys were handed back was 'unacceptable' throughout. When I mentioned to Northwood that I might take the tenants to court, I was told that I couldn't because the original condition report had been lost!!!! In sum, Northwood took around 1200 pounds over 2 years and it remains unclear to me if they visited once in that time. Just cleaning the house has so far cost around the same. I am left wondering what I paid Northwood the % commission for. Totally unacceptable.

Nawroz · 11 October 2021

★★★★★ 1/5

Trustpilot

Evil vile intrusive company. Pretty much same title as below 👇

Harassed none stop by this company, from the moment I have moved in, until the moment I will leave. As mentioned below, they paint the houses, give it a fresh appeal to the eye. Within a few months of you moving in you can really see what damage the house is in. You dare to complain you will be issued a section 21, just before Christmas with disabilities. Most evil miserable rudest worst agency I ever dealt with. I am a human being, not your pay cheque !!!!! You treat people like a disgrace.

J-s · 11 October 2021

★★★★★ 1/5

Trustpilot

Money grabbing cowboys

Literally the worst agency I have ever used and I lived in three countries, so that's saying something. They don't turn up to check if the inventory matches the reality, they ignore your emails when you complain, only extend your lease by 6 months, so they can bully you into two rent rises a year, even though the landlord knows nothing about it, so they blatantly lie and if you don't agree to pay more they issue you with the eviction notice. If you need to get anything done in the property you need to threaten them you'll report them to the relevant authority, otherwise they ignore you. They share your email address with hundreds of people which is against GDPR, they're late returning your deposit even though they have 10 days to do it. I can go on and on. Avoid like a plague. Not even worth 1 star.

Kate · 5 October 2021

★★★★★ 1/5

Trustpilot

Unfortunately today we was having an…

Unfortunately today we was having an appointment for 2 bedroom house in Crawley (Broadfield), but no one from the letting agency did not come to represent and show the house. My lady called in the office and they said that somebody(agent) must be on the place, but at least nobody did not showed up. Called them a few times more, but did not get an answer anymore. We was waiting for that appointment 2 weeks and we was very excited, but now we are feeling so disappointed and DO NOT RECOMMEND this agency!!!

Plamen · 30 September 2021

★★★★★ 5/5

Trustpilot

Cannot thank Shirley for all her help…

Cannot thank Shirley for all her help with rentals. Constant updates and emails. So helpful. Thanks so much Shirley :)

Sandra · 9 March 2023

★★★★★ 1/5

Trustpilot

Absolute bunch a crooks

Absolute bunch a crooks. Invent reasons not to give your deposit back, keep rent that was overpayed. The 1st 10 years of my tenancy, I couldn't fault them, the last 5 years they were rude and unhelpful. Maybe they were taken over and got rid of all the good people. If you're thinking of renting from these cowboys, don't!

Andrea · 14 November 2023

★★★★★ 1/5

Trustpilot

Northwood Aberdeen. Say goodbye to your deposit

Northwood Aberdeen.I rented a one-bedroom flat for 3 months, the balcony had no protection and it took them almost 2 months to send someone to install cheap lumber there.When I decided to leave they charged me for everything and they want to return only 35% of my deposit.They charged me 50 for the string to pull up the curtain (seriously?), AND 50 for painting the wall (I peeled the paint off when I remove my painting) and the kitchen, and it goes on and on. I lived there for 3 months and they cleaned as if I had lived for 1 year.My deposit is in dispute and I will not give them the pleasure of keeping my money just because they inflated the costs.

Rodrigo · 18 August 2021

★★★★★ 3/5

Google

generally speaking they are very friendly and easy to work with but as i paid 3500 pounds in total in auction fees and estate agent fees I shouldnt have to be the one having to provide information about what my solicitor is doing- they should contact them themselves. Just my opinion, but like i said they are nice people.

Turbotrout82 · 1 November 2023

★★★★★ 1/5

Trustpilot

AVOID NORTHWOOD LIVERPOOL

My partner and I applied for a house. Sent everything they asked for, matched their requirements on the application form, told them I also have a student loan on top of my job and also we do have a homeowner guarantor which they seemed to forget later on and said ‘you need a guarantor for us to consider your student loan’ when yes, we have one, have stated this several times, it’s included in the application form. They didn’t even look at our application for a week after we sent it, we had to call to ask if they’d definitely got it, could barely ever get through, always on a break/another call or ‘Ruth doesn’t do applications in the morning’, barely ever available, told me on several occasions I’d get a call back, she didn’t bother, I’d have to keep calling, they messed us around for a month taking forever to process the application, didn’t even bother to request a work reference until 3 weeks after we applied and then literally 2 days later, was saying ‘we’re still waiting on your work reference and we’ve just received another application’. First of all, why are you accepting another application when we’ve already completed ours and have been waiting 3 weeks for you to process it. I found out my work did send a reference on time, they just pretended not to have received it because they were using us as a backup until someone better came along. (Meaning someone older, I feel as though we were discriminated against due to our ages even though we both have jobs, make more than 3x the annual income and have never missed a payment in our lives.) We even offered to pay the entire tenancy upfront because she lied and pretended she had no work reference, she told us that we could do this, couldn’t get through to her for days afterwards then when my partner refused to wait for a callback that would never happen and asked to stay on the line, she instantly became available and said she’s given it to the other application. We had to call her like 10x to get that information. We applied for it a month ago and told her that we wanted it for August 1st, she didn’t even receive another application until after our desired move in date and left us hanging. We put all of our eggs in this basket and now my cat & I will be homeless in a few days when my current tenancy ends. Going to have to see if a family member will take us in whilst we try find somewhere else but where will all of my things go? Avoid this company at all costs, landlords too! You’ll be waiting months for a tenant if you go with these because they don’t bother to get off their lazy arses and process applications swiftly and are always on breaks. You’re losing money if you go with them.

Daniellee · 7 August 2021

★★★★★ 1/5

Trustpilot

Doesn't even deserve 1 star

Doesn't even deserve 1 star. Rented a house last year from the Heswall branch. It has put us off renting forever. A hole in the living room wall ignored, various other maintenance incidents removed without discussion, poor communication, took ages to fix electrical issue and forged paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Tried to fob us off by saying it was when the decision was made, however we are not stupid. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. Hard to know what to believe. The Director Joanne and husband seemed reasonable when we met and spoke to them, as did most of the other team. I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service.

Chloé · 27 July 2021

★★★★★ 1/5

Trustpilot

Should have had a viewing at 3.00pm…

Should have had a viewing at 3.00pm today with the West Derby branch in Liverpool. Waited over one hour and no one showed up; no call and no apology. What a dreadful company. I am living 260 miles away and have to rely on the goodwill of family to do viewings for me. This has put me into a really embarrassing situation and I won't like asking in future. I wonder if the vendors are aware that Northwood are losing them potential buyers? Don't use or trust them

Jaymo · 10 July 2021

★★★★★ 1/5

Trustpilot

Well what can I say that has not been…

Well what can I say that has not been said, speaking as a landlord, can honestly say you can believe most of the horror stories below, started with the hastings office then seems that office closed all business transferred to eastbourne, meant to be a years contract to start with then see how they performed before going onto a longer one, all I can say thank allah did not start with a longer contract.Yes I am aware it was difficult times due to covid but not one inspection was done during the entire length of time their tenant was there, despite asking why not even a video walk through by there tenant, who was fast enough to ask for repairs to be done, northwood even had a gas safety done two months early on a new boiler I might add without telling us, then doing other work before checking it needed doing, then when the tenant finally leaves find they have changed a new floor failed to change any bulbs that have gone taken several of them with them, ruined a new carpet with cigarette burns left a load of rubbish..and had the audacity to offer a fraction of the cost needed to put right all the faults found after there tenant moved out also pretty sure that they failed to serve notice in time telling the tennant the contract was going to end after the 12 month period despite me telling them we were not renewing, hence the tennant stayed another six months, also know they failed to pay northwood the last months rent as I travelled down from nottingham to collect the keys only to find the tenant was still there and they submitted an email to northwood saying the could use the deposit as rent..

Duncan · 11 June 2021

★★★★★ 5/5

Google

Professional from the start to finish. Very helpful and kept in touch throughout.

Mark · 17 September 2025

★★★★★ 1/5

Trustpilot

Never again

We’ve rented from Northwood for nearly 2 years now, and the only positive thing I can say about them is they really do look after the landlords. This house is riddled with damp (which they knew about, because after we reported the damp in the back bedroom the agent said they’d had problems with damp coming through that rear wall). I wish I’d recorded every conversation we’d had with them so we had proof that they are all bare faced liars. They told us at the last inspection that, if we moved out tomorrow, they would be keeping the deposit because the mould paint we’ve been forced to buy to try and tackle the damp issues doesn’t match the rest of the walls. The kitchen and bathroom have poor to no ventilation, which we’ve reported multiple times, and just get fobbed off with excuses and told that it’s our responsibility to try and stop condensation and damp. We’re looking for another rental property to move into ASAP, and we’ll be avoiding Northwood like the plague.

Susan · 2 June 2021

★★★★★ 1/5

Trustpilot

NORTHWOOD WIGAN

NORTHWOOD WIGANDreadful. Although I have to say, it depends who you get. Not everyone in the office is dreadful but 1 in particular is.We decided against Purple Bricks (don't know why tbh, maybe because Northwood gave us the highest price- which was knocked down to the price Purple Bricks originally said we'd get) & went with Northwood.After taking unflattering photos, we asked for them to be changed- only 1 person can take photos and they're not available so we missed a full weekend. When the photos were taken, the old ones were left on the website as well as the new. Even when we requested the old ones were taken down, there was still a couple of old ones left on.Still surprises me that when people are off work, Estate agents are closed. They only open till lunch on Saturday and closed Sunday.But all this is nothing compared to one person's attitude and complete unprofessionalism. This person was abrupt, unhelpful and made the whole experience very stressful. Bearing in mind, jobs like taking photos/ sorting websites/ making sure the buyer had the cash ready to go for completion- all the estate agents jobs- were all not done, or done poorly, this person got involved in things not their job- eg. emailing the solicitor and demanding when and how the solicitor had responded to enquiries. When we completed, there was a couple hours gap between our buying and selling completions & we were still emptying the house. This agent at Northwood phoned and said we had to be out, it wasn't our house, there are legal ramifications in us not being out etc. In the end, we contacted the buyer, who was lovely, understanding and said it was absolutely no issue whatsoever and to take our time.The whole experience was made far more stressful than it should have been. I think they forget buying a house is probably the biggest purchase you'll ever make in your life. If I went into any other shop and spent over 100k, they'd treat you like royalty, but for some reason, some estate agents treat you like scum.Sad really as I've used them before to rent my house out and they were great. Just be careful who you get in this office. Ask, the staff will know exactly who you mean.

DARYLL · 24 May 2021

★★★★★ 5/5

Google

In the process of buying a property in Newcastle I was dealt with by Olivia in the Newcastle office. The viewing and follow up was done very professionally and in a friendly and helpful way. I would recommend Northwood.

Garry · 22 October 2024

★★★★★ 1/5

Trustpilot

Me and my 83 year old mother moved into…

Me and my 83 year old mother moved into a dusty house, rented via Northwood. After time i realised there was a rat problem due to a property which has been empty next door for 6 years. I contacted Northwood many times and nothing was done. In the end they shored up a hole outside the property. Still the problem continued and they did nothing at all, their advice was call a vermin catcher in, so i did, the problem continued. In all my time there, 4 years, and then they had the cheek to take my deposit away.In my view, stay well clear of Northwood Warrington. Lazy, unhelpful and gave no concern to an 83 year old lady who had to live with a vermin problem. I recently contacted the previous tennants and they too verified the problem and that Northwood had ignored for them too.Beware!!!

Jason · 9 April 2021

★★★★★ 1/5

Trustpilot

Misleading and Disingenuous

I received an email from the branch manager of Northwood Franchise in Bolton at 9.30pm yesterday evening. The email apologised for not responding sooner and asked me to complete a pre-viewing questionnaire. I completed immediately and returned.The following morning I receive an email form another member of staff advising me that an application has been received, so my application would not be processed, but they would add me to the database. I have three issues - Firstly, it is clear that Northwood were 'hedging their bets' when asking me to complete a pre-viewing questionnaire. This was a complete waste of my time and the follow up email essentially fobbed me off with a "apologies, but"Secondly, the Franchisee director Steve called me, he spoke for a clear three minutes explaining all about how his landlords would be upset if they didn't stack up potential tenants right up until the point that the property is let. the fact of the matter is that Northwood's business model is to guarantee rent to a landlord if a property is empty, therefore potential tenants are 'racked, stacked and packed' until an application is complete. Customer servcice in regard to potential tenants clearly comes secondary to the attention given to landlords.Thirdly - GDPR regulations require organisations to seek explicit permission to add contact and personal details to marketing databases. Northwood made an assumption that I wanted to be added, which is not the case. Had I not specifically requested for my details to be deleted I have no doubt at all that i would have been added. I have sent a copy of this concern to the Information Commissioners Office.

Jonathan · 7 April 2021

★★★★★ 1/5

Trustpilot

Staffs without humanity

Problems comes to all human beings. Last December, I had such problem. A day before my flight to home, the main door of my flat automatically got locked and I couldn't get in. I knew that Northwood Lancaster keep a backup of my key. I called (and also emailed) Northwood Lancaster and a staff received my call. She suggested me to wait assuring that she will find some staff to help me and took my details (phone number, etc.). I waited for 3 hours (outside their office in the shivering rainy day). After 3 hours (it was already getting darker), I called her back and got a disappointing reply. I also got an email reply at the same time that they can't help me because they are closed. I had assumed that they are kind-hearted people. But, from this experience, I got the feeling that these staffs do not have any feelings. Considering a special circumstance (that was described over the phone and email), would they have not been able to help as they were still picking up the phone, available on chat and replying emails? Or is it because these people do not want to help foreigners (non-British people)?

Naya · 29 March 2021

★★★★★ 5/5

Google

Northwood have been amazing from start to “almost” finish! They have kept us up to date with viewings and feedback. They sold our house in a week! Very professional. If we ever sell or buy again we will definitely use Northwood again. Thank youPositiveResponsiveness, Professionalism

Sophie · 23 October 2021

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. I have never dealt with a more incompetent, outlaw-ish company before in my life. Over the course of a year and a half, Northwoods constantly let us down with poor maintenance and had no backbone when interacting with the landlord. If I listed everything they did wrong, this review would be longer then War and Peace, so save yourself the hassle and just stay well away from ever using Northwoods unless you like living in death trap accommodations and enjoy communicating with a bunch of morons.

Liam · 23 March 2021