Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 1/5

Trustpilot

Northwood Portsmouth

If you are looking to let a property, this is my feedback from using two different lettings agents for long-term lets. In both instances, I signed up to the guaranteed rent scheme and both delivered in that respect as my rent was always paid on time. However, when it came to managing the property, they were poles apart...‘Your Move’ returned my house in a habitable condition - subject to wear and tear, as expected, and it was clean, ready to move back into. ‘Northwood’ returned my house in a dilapidated and filthy state…… yet still refused to pay for a professional clean out of the tenant’s deposit. The house needed a great deal of work before it was habitable again, however, according to Northwood, the damp mouldy walls, the rotting sink area, the extensively stained living room ceiling (from a bathroom leak that still hadn’t been fixed) and the areas of malicious damage to the property were apparently just normal ‘wear and tear’.I don’t have any pets but after spending time cleaning the house I was covered in flea bites… and although the carpets were smothered in pet hairs, Northwood stated that pets weren’t permitted at the property so there couldn’t have been any fleas and refused to compensate me just £19 for flea products! Furthermore, most of the fixtures and fittings were missing (curtains, blinds and even door bolts!) however, because these were over a certain age, Northwood informed me that they had no value and no compensation whatsoever would be given.The miserly amount of compensation finally agreed left me hundreds of pounds out of pocket, though I have no doubt that they will have taken the whole deposit from the tenant.Northwood’s website promises they will take great care to select the right tenant to look after your property and carry out regular property inspections, but when I asked for a copy of such reports, none were forthcoming.When my property was returned, I learnt a hard lesson, but with a very simple formula:‘NEGLIGENT TENANT + NO AGENT INSPECTIONS = DILAPIDATED PROPERTY’In summary, due to my dire and disappointing dealings with the management team, my opinion is that Northwood are no better than liars and thieves, interested only in lining their own pockets. Happy to take the monthly commission, but do absolutely nothing for it.I would NEVER EVER use this company again, Northwood Portsmouth, AVOID at all costs… or, like me, you may end up paying the price in more ways than one!

June · 8 March 2021

★★★★★ 1/5

Trustpilot

Takes forever to have issues rectified

Terrible service from Northwood Newcastle - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again

Amy · 12 June 2023

★★★★★ 5/5

Google

Excellent service from Leanne at Northwood, no questions left unanswered and all services carried out in a professional manner. Would recommend both parties for purchasing a property.

Peter · 28 August 2023

★★★★★ 1/5

Trustpilot

Sharing my details to a third party when I no longer even use Northwood!

Not only did I have a terrible experience when I rented from Northwood in 2016-17 (we were forced out of our property due to dangerous black mould that affected my partner who has a serious lung condition yet they had NO empathy and instead charged us an extra month's rent and supported the landlord as he painted over said mould to continue renting the flat - shocking) but 3 years on I am now being contacted by a third party because Northwood have shared my details with them incorrectly saying that I have "recently moved". I haven't lived in a Northwood property for 3 years and my details are being willingly shared to third party companies. Not happy at all! This is a breach of GDPR if you ask me!

Amy · 25 January 2021

★★★★★ 5/5

Google

Huge thank you to Northwood and in particular to Leanne for the superb service provided in respect of selling our property. Leanne's tenacity, perseverance and professionalism were instrumental in completing the sale and all done with great sensitivity and humour. Can highly recommend - great value for money and excellent service

Claire · 29 February 2024

★★★★★ 5/5

Trustpilot

Great service from Northwood…

Great service from Northwood Macclesfield branch and especially lettings manager Clare Stockell. Our situation was less than straightforward but Clare guided through the process as smoothly as possible. She was in regular communication with me as well as the landlord, Cheshire East council and other parties, providing updates and reassurance throughout. Would happily recommend Northwood to anyone in the property market

MATTHEW · 28 June 2023

★★★★★ 1/5

Trustpilot

This is the icing on top to the year 2020! Do not use!

An experience I will never forget all for the wrong reasons! For David and Jess at Northwood oldham1. Jess and David please refer to your company training guidelines and ensure you have completed all training. You have 0 people skills.2.Ensure you are honest with your tenants as oppose to selling a bag of white lies. 3. Try answering a phone call or even responding to an email sooner than 6 months. 4. Read over the tenancy agreement yourself instead of giving false information.5. Don't be quick to take peoples hard earned money only to dissappear when it comes to returning the holding deposit6. Train staff to deal with tenant queries correctly rather than giving them mixed messages7.Don't only start to reply to emails and phone calls once a tenant goes down the complaint route. 8. When a tenant is frustrated because you haven't fixed a problem that's now 6month old LISTEN and don't speak over them.10. Dont make false promises keep your word 11. David instead of talking down at people over the phone use mannerisms12. Jess maybe learn about about the property you will be showing to potential tenants instead of not knowing a thing about the house. The list could go on!!!!!!!!Terrible terrible agency.Northwood OLDHAM. Would not recommend to anyone!!!!!!13. Jess we still await a response from you!.

Rasheda · 15 December 2020

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would this…

If I could give 0 stars I would this was by far the worst letting agent I have ever come across in my life we were messed about for weeks to find out today that our property has been given to some one else the lack of communication lack of knowledge and lack of professionalism these people have no idea what they’re doing will definitely never try and get a home with them and will definitely not be recommending them to anyone I’m beyond furious to the way our application has been handled AVOID AVOID AVOID the branch in Aberdeen

Esther · 2 November 2020

★★★★★ 5/5

Google

Purchased a property recently via Northwood Estate agents and found Leanne to be extremely professional, diligent and focused. Would definitely recommend to anyone looking to instruct.

Mark · 28 August 2023

★★★★★ 1/5

Trustpilot

Northwood Wirral

Northwood Wirral, Avoid avoid avoid my partner called up enquiring about a house to let and to book a viewing due to the pictures being completely inadequate in showing off the house only to be told by the manager that they do not accept viewing unless you apply first but she doesn’t feel we are viewing for the right reasons and us viewing would stop other people “who actually wanted to rent” viewing manager was very rude and abrupt on the phone.How else would you move into a property without viewing it? Baffling.I understand with these uncertain times it must be hard with certain guidelines but a bit of good customer service and friendly attitude may go a long way, considering all of these other reviews I think we dodged a bullet, disgusting.

Ryan · 22 October 2020

★★★★★ 4/5

Trustpilot

Mandy was selling a house that we…

Mandy was selling a house that we purchased. She was very friendly and helpful and was genuinely pleased for us when it completed. I would recommend using Northwood :) thank you!

Kim · 19 January 2021

★★★★★ 1/5

Trustpilot

While my experience with the staff at…

While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there view of the house, upon leaving, i realised that they had used older photos showing the oven and other areas in the house, i went through cancer treatment while in the house, so didnt have people round or cook a lot, when i left me and my girlfriend, cleaned the house throughout, even buying a profesional oven cleaning kit, they told me they where keeping all the deposit and showed photos of an oven that i didnt get when i moved in, and some scratches on the wall, that my cat had done, easly fixed with some paint, but they decided to charge me £350 to fix this, if you use this company, make sure they give you a copy of the images you sign when you move in, if they havnt got them, go through each image and make sure there correct, i took them to a tribunal with the deposit scheme and won over half my deposit back £290, would not recomend you use them as if they will steal money from someone who was a model tennant ,paying on time every month, out of my savings, while sick, they will steal anyones money.

Sean · 21 September 2020

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

My partner and I attended an Open Day at a rental property at Ashurst Close in Sheffield.We queued with a 5 people all in line waiting to view the property.We were left on the road side with no contact or explanation of how the viewing would be.The representative of Northwood was totally unhelpful, we asked about the utility costs and other details - his reply " he had never seen the property before until today" therefore he had no idea.His name was Naz, he seemed very off hand and not really bothered if we were there or not !!!We had to ask the next procedure as we were interested in applying for the property, reluctantly he gave us an application form.We completed the application form which includes personal details, these were submitted to the office - to this day NO ONE has responded which is now 6 weeks !!! Walking past the office today we saw this has now closed down - Hillsborough !!!!!DO NOT RECOMMEND THIS COMPANY AT ANY PRICE !!!!!!!!!

Vanessa · 28 August 2020

★★★★★ 1/5

Trustpilot

Today (21.08.2020 Friday) (16:45) To…

Today (21.08.2020 Friday) (16:45) To CEOMe and my family, had a viewing at M33 2QD at apartment 94B (We came from 8 miles and were very happy to view also my I had to leave my job. And there was Lady outside saying that We can't view (Very racist) and was discriminating against foreigners and children. She also said it was two bedroom and only one person can view. Thanks for understanding (I wouldn't recommend this agency as they are very rude towards people)

Ramsi · 21 August 2020

★★★★★ 5/5

Google

Northwood made the process of selling our house totally seamless. It was marketed very efficiently taking our preferences into requirement. Sadie in particular was fabulous, communicating very well with me throughout. We would thoroughly recommend.

Jessica · 9 November 2024

★★★★★ 1/5

Trustpilot

Stay away

wouldn't recommend honestly, they don't mind coming in and out of your place even though you're paying rent and pretty much useless after you get the place.A lot of fake niceness where they're all nice with you in your face then they don't mind back stabbing you at the first chance they get.STAY AWAY.

Some · 16 November 2023

★★★★★ 1/5

Trustpilot

Northwood worthing

Northwood worthing what a waste of space, they let out a property to me only to find out the flat was unfit to be let out, dodgy electrics, a window that had fallen from frame, a toilet that leaked all over floor after every flush, a shower that leaked downstairs and the final blew, the bathroom floor had fallen threw and to top it off Darren South the landlord would let him self into the flat without promision on several times. Now I've been waiting since April for news on my deposit. Stay well away from Northwoods .

Stephen · 7 August 2020

★★★★★ 1/5

Trustpilot

disappointed and pointless

I have never been so disappointed and disgusted with a company, absolutely atrocious behaviour and lack of care, constantly fobbed off with lies and broken communication. Jackie I assume Jaqueline H couldn't be bothered to return calls that she promised, had to call back obviously she was unavailable to answer and never called back even now a week later. if you cannot communicate, then what is the point of your company? I am so very glad I do not use these jokers in business, I wouldn't recommend anybody to its a waste of time, money and stress even now the police and solicitors are involved they seem to have buried their heads well into the ground

Laura · 10 July 2020

★★★★★ 5/5

Google

Very friendly and easy to deal with, big thanks to Liam Bradshow for sorting everything out so quickly for me!

Lee · 28 August 2022

★★★★★ 5/5

Google

Recently viewed some rental properties arranged through Northwood. The process was very smooth and professional throughout. The staff are very knowledgeable and helped me with all my queries, they were also very efficient from start to finish. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Danielle · 28 August 2021

★★★★★ 1/5

Trustpilot

Do not trust them!

I rented a house but was unable to move in due to illness and then Covid-19. On doing a final check of the property (which I still made sure was clean) I was told I would have to pay for an oven and hob clean. When I told them I did not move in, let alone use it, I received an email saying that their original pictures show a 'very shiny oven and hob' then put a 'smiley face' emoji!!! They eventually agreed to release my full deposit, however 2 weeks later I still did not have it. On emailing them they told me the DPS had tried contacting me - which they hadn't. I contacted the DPS and they told me they didn't try to contact me as Northwood Newcastle had not given them any of my contact details!!! I have sorted it now MYSELF!I would never go through this agent again!

Elaine · 19 June 2020

★★★★★ 1/5

Trustpilot

Absolute crooks

Absolute crooks. I trusted that my son was renting from a reputable company being so far away from home and from his family.They were extremely helpful when it came to moving him to the apartment and taking our money. But when it came to him ending the lease they couldn’t have been more wooden. Claiming faults to the apartment when he’d left which were untrue then subsequently deducting monies from his bond. He was also promised some personal documents to be returned in the post from Northwood... which never arrived then subsequently denied they had them, even though we have emails from them admitting they were in their office. Please don’t do business with this company, they’re absolutely abhorrent.

Kerrie · 9 May 2020

★★★★★ 5/5

Google

all of the staff were really helpful and friendly and worth the 5 stars ive rated them at...cheers

Don · 6 June 2025

★★★★★ 1/5

Trustpilot

Despicable company - This is a message from them regarding recent covid outbreak

Good Morning,Following the announcement from the government yesterday I would like to confirm that all rent is still due and rent arrears will simply accrue. We do have every sympathy with anyone in isolation or affected by the coronavirus in terms of employment and whilst measures have been announced, this is not a measure of a ‘rent free’ period.    If you have genuinely been affected by this situation, in order to help we will require proof of any measures your employers have taken in regard to your employment and how this will affect you paying your rent. We will try to work with you to find a solution during this time within the government guidelines however please be aware that any rent arrears will need to be paid when this situation is over. To ensure you do not fall in to arrears that you will not be able to pay back, please continue to communicate with us as this may affect your tenancy further down the line.   If you are worried about being laid off, we can suggest contacting Brooks who can provide you with a legal and General income protection policy. You can call them on 01226720043 however this is something that we would suggest is set up asap as this product may not be available for much longer.   Alternatively, in some cases the landlord may allow your deposit to be released to cover one month’s rent however this will be dependent on the individual landlord and a payment plan would need to be put in place to pay that back.   Our office will continue as normal until we are told otherwise from Government however we will be limiting contact with tenants and some inspections will be postponed.   We will however still need to ensure your safety and ensure we are still compliant in regard to Gas Safety Checks and EPC’s so we are trying to bring forward as many checks to ensure if we are in lock down these checks have been carried out.   We wish you all the very best in these difficult times.   Kind Regards   Northwood Tyneside

Sam · 19 March 2020