Northwood incorporating Bowes Mitchell Newcastle upon Tyne reviews

★★★★★ 4/5

Trustpilot

Falkirk Branch: Phenomenal

FALKIRK BRANCH - phenomenal customer service. Consistently kind. Always happy to support. Quickly handle issues & get the job done. Feel valued as a tenant. The most extensive inventory I've seen by any letting agents, and happy for you to edit & add until satisfied to sign. Whole team consistently worked on my behalf everyday when Scottish Power left me without power for 7 days. The Falkirk Team were persistent, their communication regular and their proactive positive attitudes made a massive difference. Complaints with carpets were handled with respect and made a priority - multiple tradesmen booked for a quote. New carpets ordered and fitted quickly (new lease of life in the flat).

Beth · 28 July 2022

★★★★★ 1/5

Trustpilot

I have no doubt that this company needs…

I have no doubt that this company needs to close. I suffered so many Rude, patronising and unreasonable comments. They are not professionals but torally unreliable ...do not use them at all. The government gave too much power to landlords. Enough is enough!

Frederique · 4 July 2020

★★★★★ 5/5

Google

Aimee dealt with my application for a rental property which went very smoothly. Kept me upto date with all the steps and what I needed to do and provide which meant it was stress free and simple. Would def recommend and thanks again

Simon · 15 December 2024

★★★★★ 5/5

Google

Great service over many years of meeting my flat. I live 300 miles from the flat I rented and the Northwood team dealt with all the process and hassle of renting. Friendly and helpful staff. Northwood are now handling the sale of the flat - here's hoping for another great result.

Tony · 6 August 2024

★★★★★ 5/5

Google

Big thank you to Northwood for all their support with my recent house purchase. Despite issues with the solicitor Leanne did absolutely everything she could to make sure things were progressing and always contactable for any queries. I’m now completed and ready to move into my first home and honestly believe we’d still be waiting for the solicitors without Leanne’s support :-D

Lorretta · 31 December 2023

★★★★★ 5/5

Google

Fab service, Northwood have been amazing Estate agents always help with queries quickly. Leanne Robson in particular has been so helpful through the process. Really friendly and would highly recommend. Really appreciate the help. Thankyou

Nicole · 28 August 2023

★★★★★ 5/5

Google

Finding a property during lockdown is challenging, however, Northwood have adapted to the situation well and made every effort to make the process as smooth as possible. The team are quick to respond to emails or telephone calls, unlike other agencies. I was made to feel like a valued customer, not an irritation.

Duncan · 28 August 2021

★★★★★ 1/5

Trustpilot

Northwood UK

Landlords please never trust this agent any branches in UK. they will never pay your rent on time and you have to beg for your money like a beggar. They told me to go to Ombudsman when I complaint about rent areas.

Landlord · 8 December 2024

★★★★★ 5/5

Google

Great Estate Agent who care about their customers and very helpful people in the team of BM Northwood. Highly Recommended to anyone! Specially thanks to Jayne, Michael and Claire!

YS · 28 August 2022

★★★★★ 1/5

Trustpilot

When the scam reach the sky

Dear People,please be aware of this:I rated Northwood Ipswich but probably it is common problem for all other their brunches. The real rating level is here on Trustpilot becasue they can't pay them to create fake reviews.Maybe they are racist and they don't like other nations or maybe they are perfect in scamming. They are using the platform Trustist where people are writing paid reviews. Be careful renting house from them. Their standard as they confirm: bathroom shower tap replacement - 5-6 months, bathroom fan replacement - 3-4 months, kitchen tap replacement - 5-6 months or more, fence replacement - 4-6 months. They inform these are not important things for them and you need to wait in queue. If you need a help ask independent lawyer or solicitor.

Michael · 12 April 2022

★★★★★ 1/5

Trustpilot

Northwood Coventry -

Northwood Coventry -BEWARE AND STAY AWAY FROM THIS AGENCY !!!!!!Signed an agreement in February 2022 under guaranteed rent scheme. Till date no information shared about the tenants and tenancy !Requested access to the property for a valuation for remortgage, been told tenants refusing access and therefore they can't do anything ! Was willing to give plenty of notice. Suggested options are - end the contract and start eviction process or pay 1 month's rent and moving cost to the tenants to end the contract !Prior to handing over the property, clearly advised them that it must have to be a single tenancy as per my mortgage provider's terms. Now neighbors raising concerns about possible HMO. Asked clarification, but yet to receive any response !Unprofessional and disrespectful. I am currently going through their internal complaint process. Don't know if anything will change as the director has already said that its my 'lack of understanding and that's not basis to complain'. It's been 3 days since i sent my complaint; no acknowledgement or response yet !I am about to lose my mortgage offer !!Singed up with them seeing good reviews, but now know that their management changed in December 2021 !!

Arun · 7 April 2022

★★★★★ 5/5

Google

Im in the process of buying my house off Northwood Denton Burn office. Leanne, Jane and Alex have been exceptional in the process. Nothing has been a bother and they have kept me informed throughout. I would highly recommend them. Great service.

Robert · 10 December 2022

★★★★★ 1/5

Trustpilot

I'm really disappointed about that…

I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.

Grzegorz · 15 March 2022

★★★★★ 5/5

Google

Northwood sold a property fo rme via Auction recenty. The service was excellent, achieving a sale for me before the actual auction date at an acceptable sale price. Evereyone in the team from Sam doing the valuations to Leanne and Sadie in the office and doing viewings were axcellent. Fully recommended.

Dave · 28 June 2024

★★★★★ 1/5

Trustpilot

Hostile from the off, needlessly difficult.

Currently in my search for somewhere to rent in Norwich my only negative experience so far has been with Northwood. Whilst all other agents I've spoken to have been professional, friendly and easy to deal with. Northwood have been the exception. After enquiring about a rented property instead of being made to feel like my enquiry was welcomed, my possible custom appreciated and go through an easy process to sort a viewing.Instead I was given a long email with what read like a series of non-negotiable hostage demands which was immensely overwhelming, the whole tone and structure of the email read as very hostile and cold and like I was being treated with suspicion from the outset. I know COVID hasn't gone away and that procedures should be followed to protect possible tenants and staff but it doesn't need to be rammed down my throat in this way. I get it.Plus you can't make someone feel they are being treated with suspicion just because there may have been incidents with tenants and possible tenants in the past. It instantly made me decide to not go any further with finding out more about the property and sorting a viewing.Whilst all the other agents I've dealt with so far I will be happy to continue dealing with, Northwood I will be avoiding and I suggest other possible tenants do aswell, there are better agents out there that make you feel more welcomed from the start and don't overwhelm and intimidate you from the outset.

James · 7 March 2022

★★★★★ 1/5

Trustpilot

Can’t be trusted at all.

Birmingham office: forced me into breaching my contract by not fixing a broken exterior lock and making my property unsecured and then, at close of tenancy, tried to dock money for black mould around the bath (in an unventilated bathroom). Derby office: did a viewing and then when we said we absolutely wanted it, told us there were two other viewings and they would let us know… never did. How they are still trading never mind award winning is baffling. Avoid at all costs unless you like being mucked around by cowboys.

Andy · 6 March 2022

★★★★★ 1/5

Trustpilot

Worst agents I have ever rented…

Worst agents I have ever rented through, total scam artists, wouldn't touch them with my own barge pole, never mind d anyone else's, refuse to give information out through fear of being caught out as liers , don't touch them you will regret it.

Alan · 21 October 2024

★★★★★ 1/5

Trustpilot

DO NOT use this company

I would give Northwood one star if I could, they are absolutely diabolical, steer well clear.

Mollie · 28 September 2025

★★★★★ 1/5

Trustpilot

What an absolute disgrace if you just…

What an absolute disgrace if you just happen to live next door to 1 of their tenants who let’s be honest should be vetted god help you . All these people are interested in is taking the benefit money these people take and have no consideration in what problems these people cause to the neighbours in the surrounding houses . If you see a board going up saying Northwood lettings get your house up for sale because once the problems start you will never be able to sell it . I am expecting the usual sorry to hear this message from Northwood lettings please contact us to discuss this well you should have sorted this out before it got to this point .

Jason · 12 February 2022

★★★★★ 5/5

Google

Very helpful, great communication.

Wendy · 17 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

Rented from the Crawley branch for near 3 years, had multiple maintenance issues which werent addressed. Terrible mould issue that we contacted them about over the space of the 3 years and was never resolved. Constant issues with the garden that were again, never resolved. Have finally left the property which was left in a better condition than we received it (was professionally cleaned)and now they are trying to charge for professional cleaning services which there are legally NOT allowed to do anymore under the Tentant Fees Act 2019. Will definitely be disputing and cannot wait to be rid of the viles vultures!

Alice · 11 January 2022

★★★★★ 1/5

Trustpilot

BRIAN DODD from Northwood Shirley…

BRIAN DODD from Northwood Shirley Solihull, absolutely patronising evil vile little man!!!! Do not rent or buy from this company as you will never hear the end of it. They will find any excuse to take your deposit. Give me a section 21 as I am chronically sick and didn’t want people steaming in my house every 5 mins for viewings with extra pressure from Brian’s cronies right before ChristmasAll BRIAN DODD is interested in is money money money. Feeble waste man. I really hope his wife if he has one, don’t come down with my illness and watch his whole life fall in front of his eyes…Thanks for nothing Northwood and Brian Dodd :-)I’m now in a lovely property, I wouldn’t want the house in denaby grove even if I was given it. Potential buyers beware********* Major work needs to happen inside and outside this property

Jodie · 30 November 2021

★★★★★ 5/5

Google

Northwood are amazing. They are always polite, friendly and helpful. We have received the best service from them, from before we moved in to now that we're in our lovely home. Northwood are beyond what we've experienced elsewhere from other letting agents and it is so reassuring knowing that they actually take care of their tenants. Michaela especially has been an absolute pleasure to deal with. The whole team should be proud because they do a wonderful job.PositiveResponsiveness, Professionalism

Felicity · 10 January 2022

★★★★★ 5/5

Google

I was so thrilled when you found this wonderful home for us. It is more than we had hoped for. Dear Leanne your advice was valuable ... Thank you so much

Nisa · 28 August 2023