Trusted Agent profile · Newcastle upon Tyne
★★★★★
636 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.4 out of 5 across 636 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
1/5
TrustpilotNorthwood Northampton
Northwood Northampton - Awful experience trying to let my property through this agency, The staff managed to completely alienate the tenant who the sued me. When I asked Northwood to attend court to to support me they refused unless I paid them £150 pus VAT. When I explained to the judge what they had done he suggested that I sue them as they have been negligent and unprofessional.
1/5
TrustpilotUseless I arranged a view for a…
Useless I arranged a view for a confirmation and waited outside apartment no one turned up rang them and they give me a useless excuse don’t trust these clowns
1/5
TrustpilotVile
Like all the other reviews on here, absolutely dreadful experience. The customer service standard is horrible. The company don’t care because it’s a franchise so it doesn’t affect them. I know it’s not always possible to avoid using a particular estate agent if you want to buy the house they are selling, but I’d go to the ends of the Earth to avoid Northwood.
5/5
Google5*, Great communication to get my property sale over the line after a challenging process. Thanks especially to Leanne who provided very fast responses and helped to get this over the line. Recommended!
5/5
GoogleIt was a great experience with Northwood, especially with Aimee, the representative. All enquiries were attended to with ease. I will always recommend Northwood anytime, any day
5/5
GoogleNorthwood have managed my investment property for two years. Very efficient, very professional, great communication and with rent always received bang on time. Great company, I highly recommend them.PositiveProfessionalism
Fantastic, thank you!
5/5
GoogleWe both had a fantastic experience the whole team were extremely helpful, Aimee in particular she was amazing and went above and beyond to help us.
5/5
Google5*, Great communication to get my property sale over the line after a challenging process. Thanks especially to Leanne who provided very fast responses and helped to get this over the line. Recommended!
1/5
TrustpilotTerrible service.
In over twenty years of renting, Northwood is the worst estate agent I have ever encountered. Lots of staff that don't communicate with eachother or with us. Any issues we had would take ages to resolve. Staff were rude and unhelpful.
5/5
GoogleOnce again a brilliant experience with Northwood who I always use to sell / purchase properties. Leanne’s customer service is second to none. Always a great experience. Thankyou.
1/5
TrustpilotIllegal practices in Scotland! Avoid!
Operating illegally in Scotland. They ask for a holding fee, which is illegal in Scotland. Now on the third business day waiting for a refund for the holding fee after they changed the move in date. They advertised property as available immediately, only for us to find out it would be available in a months time.
5/5
GoogleBrilliant! They move people forwards.
5/5
GoogleTop class from the first day. Nothing was too much bother and everything was sorted fast and efficiently.
5/5
GoogleI bought a house through Northwoods and I only wish my estate agent had been as proactive as Leanne from Northwoods. She kept everyone informed every step of the way, absolutely brilliant service.
5/5
GoogleIt has been a pleasant experience working towards the move in date and making the process faster for this i am really grateful Thank you
1/5
TrustpilotIf you want to have your day ruined, these are the best to use. Attention to Peterborough branch
Couldn't have a worst experience with the branch in Peterborough. They don't follow their own contract as they entered in the flat I was renting without my permission and in other circumstance they entered with less then the 24h warning.Do not even consider them, is my advice. They will use you and abuse from your rights and change the rules to suit them.
1/5
TrustpilotLess than helpful when trying to…
Less than helpful when trying to organise a viewing on a property from their Ashford branch in Kent. Funny how they are as nice as can be when there’s a property slump but as soon as the market turns the other way. Refused a viewing as they were too busy. I’d never put my house on the market with them.
1/5
TrustpilotHarrow Weald branch staff always…
Harrow Weald branch staff always mis-communicated and was committing to anything to get contract signed.Please stay away from them if possible.
5/5
GoogleHad a wonderful advisor Katie. Was so kind and helpful. Really accommodating with extenuating circumstances. Would totally recommend
5/5
GoogleHave always found Northwood Tyneside very responsive if I have had any issues. I would use again if the situation arose no problem. Mike HenryPositiveResponsiveness
Thank you! 😊 …
5/5
GoogleVery efficient..helped me through the rental process as a foreigner renting in the UK for the first time
5/5
GoogleBrilliant communication by Sadie throughout the whole sale process and kept us and my solicitors informed throughout the whole process.
1/5
TrustpilotWarning they are rude
Fellow landlords I just want to warn you about these cowboys they are useless.Need to contact them by email and guess what no response try and call them and get a rude member of staff who won’t let you speak to who you want to and Promise a call back that never comes.Honestly do not bother with these they are useless
1/5
TrustpilotRACIST !!! They discriminates people from other countries.
Northwood are RACIST !!! They illegally discriminates foreigners. When I sent them an email explained I am Polish they answered the house is not available anymore but when friend of mine called them day after without nationality explained they said the house is available. I am considering legal action against them via The Equality Act 2010.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
