Trusted Agent profile · Newcastle upon Tyne
★★★★★
636 reviews across 2 platforms
676 West road, Newcastle upon Tyne, NE5 2UR
Northwood incorporating Bowes Mitchell's office in Newcastle upon Tyne, at 676 West road, is rated 3.4 out of 5 across 636 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleThe worst lettings agency ever I have dealt with. Stay away for your own benefit!
I am sorry you feel that way. We are aware you are not happy regarding a deduction from your deposit. Unfortunately any invoices where issues have arisen where it was the tenants responsibility to cover remain unpaid, have to be deducted from the deposit which we made you aware of at the time. We wish you well in the future.
1/5
TrustpilotShady underhanded practices
I would give these clowns 0 stars if I could,they don't even deserve 1. I'm surprised they haven't been shut down yet. Terrible customer service and underhanded shady practices. Avoid this company like the plague. Bunch of cowboys!If you are selling your house, avoid! If you see a house to buy from them absolutely avoid!
1/5
TrustpilotPoor communication
Every member of staff I dealt with in the Wigan branch was the most unhelpful and unfriendly person I had to deal with during the house buying process.Apart from Pam, who jumped in at the very end, she was nice.Otherwise generally unresponsive, poor communication and miserable sounding.Would not like to deal with this company again.
1/5
TrustpilotAVOID AT ALL COSTS
As a result of the complete negligence from the Northwood Reading branch, our sale took 6 months to go from accepted offer to completed! When we quoted the estate agents' own words back to them which proved they were lying, we had an extremely nasty response from them. AVOID AT ALL COSTS.
1/5
Trustpilotbad communication youll wait ages…
They left me waiting for a long while after sending all required documents and offering to put forward the full year rent forward, past my move out day for my last property, then rejected my application.
5/5
TrustpilotExcellent service
Very good service from Keisha lee help me get back in my property in no time I locked myself out and she provided excellent service and a locksmith was round in no time thank you very much excellent job thank you
5/5
GoogleThank you to the team at Northwood. It was a pleasure to have them sell my house.
1/5
TrustpilotAsked me for a guarentor because I…
Asked me for a guarentor because I claim benefits which I can't provide and which is a ridiculous difficult request, but I'm sure they know that and thats why they ask. So in short they are bigoted and discriminate against people on benefits. How lovely
1/5
TrustpilotIf you want a company who will rob your…
If you want a company who will rob your deposit from young students this is the company to use. Rude staff absolutely clueless people who they hire. ( especially the Oxford branch ).
1/5
TrustpilotChildish rude very unprofessional when…
Their Bolton branch are Childish rude very unprofessional when selling properties they think they are above the law . If your a seller. They won’t get you the best price If your a buyer. Be prepared to be talked at and looked down on Kids playing estate agent’s
5/5
GoogleThey gave me correct guidance and awesome support till the end...i recommend to go for it
5/5
GoogleOne of the best experiences I’ve had moving. can’t thank these guys enough
5/5
GoogleThey have found me tenants for three properties. Always professional and friendly. They really know their stuff and always happy to give good advice. i couldn't fault them.
Thank you for your loyalty and humour. How about buying another property for us to rent out for you?
5/5
GoogleGreat experience with the team at Northwood, staff were so helpful and professional. Thank you!
5/5
GoogleAmazing care and attentive staff, always ready to assist with any call or query. thank you for all the help!
3/5
TrustpilotI can only comment on myself experience…
I can only comment on myself experience as renting, and my partner used Northwood. The administration was transparent enough. Using estate agents, they normally follow the same process but I found northwood perhaps the better to get the tenancy drawn up. I wasn't waiting long after checks, and my partner had the same experience.
5/5
GoogleVery helpful and professional.Provided prompt responses to my queries from start to finish.
5/5
GoogleThe staff at Northwood have been amazing...helpful, courteous and very supportive.PositiveResponsiveness, Quality, Professionalism, Value
Thanks 😊 …
5/5
GoogleEasy to do business with, worked with us every step of the way. Liam helped a lot in the process and knew what he was talking about. Would definitely recommend him to anyone else looking to secure a place.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleA straightforward process. Professional application and clear with negotiations. Leanne particularly stood out. Made the purchase as painless as possible. Well done and thanks.
1/5
TrustpilotWe rented a student house in Exeter
We rented a student house in Exeter, and they charged us for a missing key we were never given. Also, they do everything they can to keep your deposit.
5/5
GoogleLeanne & Liam have been nothing short of exceptional. Their advise has been spot on & I trust them 110%. Great service and massive peace of mind as a landlord. Definitely recommend! Thanks for looking after me!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOutstanding service. The staff was attentive and helpful, making my experience exceptional.
5/5
GoogleWe bought our sweet home recently and have been very pleased with their service, support and advice. all staff are brilliant. on the plus side Michael from sales has been very helpful understandable and was always available when needed.
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