Trusted Agent profile · Newcastle Upon Tyne
★★★★★
367 reviews across 2 platforms
38 Acorn Road, Jesmond, Newcastle Upon Tyne, NE2 2DJ
My Property Box's office in Newcastle Upon Tyne, at 38 Acorn Road, is rated 3.7 out of 5 across 367 reviews on two platforms, including 148 Google reviews rated 3.3.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
TrustpilotDishonest and Very Poor
I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.
5/5
TrustpilotAdmin Team
Robbie was very helpful in helping us with our application on goodlord for the property we are taking this year.
1/5
Trustpilotterrible service and unfair deductions from deposit
When we moved out, Groves held on to our entire deposit for 6 weeks, fobbed us off and ignored our emails requesting it back, and finally gave us the balance after deducting hundreds of pounds for cleaning that didn't need doing as we left the property in the state we found it.
Dear Oliver, thank you for taking the time to write us a review, albeit a negative one, this feedback is incredibly important to us. We’re investigating this internally with the Groves team. According to our original inventory the property was not left as it was found so we were forced to deduct some of the deposit for cleaning purposes. I’m sorry you felt this was unfair. This case is currently being adjudicated by the independent party ‘My Deposits’, we’ll continue to let them mediate the negotiation.
5/5
GoogleHighly recommend Groves！They have been managing my property in Newcastle for nearly 3 years. I am very satisfied with their service. Staffs are all very professional and fast in response. Particularly I'd like to say thank you to Toni and Bethany for their great service. Thank you. I am so impressed!!
5/5
TrustpilotA Happy Customer
A Happy Customer. Excellent service and attention from Adele at My Property Box. Also particular special thanks to Jemma for very efficiently and quickly resolving an issue for me. Particularly impressive was the way she worked beyond office hours into the evening to bring the matter to a close.
4/5
GooglePaula from Mypropertybox handled the sale of my rental flat in Newcastle and went above and beyond to deliver an excellent service. I can’t recommend her highly enough. Excellent communication and she follows through on chasing up all parties like a terrier!!
1/5
TrustpilotI wouldn’t leave any stars if possible
I wouldn’t leave any stars if possible. One of the worst companies I’ve dealt with. Lots and lots of repairs reported but very little done. Happy to take your money but not a very good level of service. Lots of apologies and lip service but don’t follow up. Tried to enforce something that wasn’t in the terms and conditions of my agreement until I threatened legal action. Would avoid at all cost.
1/5
TrustpilotOh dear
Oh dear, it appears that they have employed the staff from the utterly criminal Ready 2 rent company who went bust recently, especially the male property inspector is an aggressive bully.
5/5
TrustpilotVery efficient in helping us sort out…
Very efficient in helping us sort out our paper work and we desperately needed somewhere as we had troubles with our last house so really helped us out and allowed us to have somewhere to stay quickly in time for us to commence university again.
5/5
GoogleI rented a property and the experience was great. Jess & Geri have particularly been extremely supportive throughout the process. Thanks guys!
1/5
TrustpilotThe worst estate agents in the country
The worst estate agents in the country. Basically they are thugs. Once the property goes on rent, they never pick up the phone and asked me to pay for the maintenance of the property which was the responsibility of the landlord.Avoid them at all cost.Fraudsters
Hi Simran, we have no record of you on any of our systems, could you possibly let us know what property it is connection to? Please drop us an email or give us a call so we can discuss this further as we really value feedback and would like to look into the issues you are having - info@mypropertybox.co.uk 01325 582101.Regards,My Property Box
1/5
GoogleI had an absolutely horrendous experience with this letting agent. Not only did they charge us a whopping £400 for a completely unnecessary cleaning fee, but they also repeatedly ignored our requests to replace our damaged vinyl floor. It's clear that they prioritize squeezing every penny out of tenants over providing even basic maintenance services. Avoid this letting agent at all costs if you value your money and sanity.
5/5
GoogleI have worked with groves for over 12 years I have always found them to be very professional and very helpful particularly Sarah who always goes the extra mile and val in accounts
5/5
GoogleRented a property from the guys at my property box. Couldn’t ask for better service. Answered all questions professionally 10/10
5/5
GoogleI have worked with Malcolm for many years and Jasmine latterly on the management of my student property and have found them to be very accommodating and helpful at all times.
5/5
Googlehello, i am giving a review of Sarah Lathbury. She was thorough, sympathetic and solved several issues I had quickly and efficently. I was very impressed thank you Sarah :)
5/5
GoogleI have used Groves Residental for many years and find their service prompt and efficient. Val, Malcolm and the team are always available to support and offer a great service.
5/5
TrustpilotGreat service again from My Property…
Great service again from My Property Box on the sale of our apartment. Despite the chain falling once they re-marketed quickly & effectively and got a buyer at the price we wanted.
5/5
GoogleGreat people to do business with. Professional and polite. Sarah Lathbury, Assistant Head of Property Management was very professional, helpful and highly experienced. Recommend with no reservation.
5/5
GoogleThanks to Joshua my friends and i were able to confirm our tenancy for next year within just 2 days of initially contacting groves. We received very helpful responses to any inquiries we had.PositiveResponsiveness
1/5
GoogleCompletely useless. Never keep us updated on works which we have been waiting for over a month and everytime we call they promise to sort it and let us know. Low and behold they never have. Every time we call they have a different excuse just as insignifiant as the last. If your a tenant stay far away.
1/5
TrustpilotIf I could leave one star
If I could leave one star, I would. Poor service is an understatement, they don't arrange repairs properly, or come back to you regarding issues you've raised. Happy to take your money but when it comes to them fulfilling a decent level of service then it's a no go. Quite happy to give lip service apologies but then nothing changes. Avoid at all costs.
1/5
GoogleThe worst service I have ever received from a business of any variety. VERY unprofessional. All of the staff members were unwelcoming and nasty, there was one member of staff who was pleasant to deal with and even she messed us around. Other members of staff were rude and unpleasant towards us. Avoid this company for sure.
We are very sorry and disappointed to hear that you are not happy with the service received by our staff members. We would like to look into this matter further but have been unable locate a client file for you. Please could you contact one of the branch supervisors so that we can look into this matter urgently.
1/5
TrustpilotTerrible
Terrible! Pasive, not co-operating!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
