My Property Box reviews

★★★★★ 3/5

Trustpilot

Staff are friendly but the care is not.

Ellis was helpful and the move in was fast and simple but the repairs and maintenance has been severly lacking, on the intial viewing I brought up the broken wardrobe and chest of drawers then on the move in it hadn't been repaired phoned and emailed regarding it and added the other issues like the light switch sparking bed frame being split the door damper failing and the cupboards Falling off in the kitchen. still non of which repaired regardless of the 3 days policy about household electric failures. the customer service was good but the rest was lacking.

Blake · 17 September 2026

★★★★★ 5/5

Trustpilot

We had a great experience with My…

We had a great experience with My Property Box when getting our house on the market. Holly was fantastic from start to finish, always friendly, helpful and professional. Holly kept us informed throughout the whole process, was quick to respond to any questions and made everything feel straightforward and stress-free. We really appreciated all her help and would definitely recommend MPB to anyone looking to sell their home. Thank you, Holly!

Mags · 17 September 2026

★★★★★ 4/5

Trustpilot

I had a really good experience with My…

I had a really good experience with My Property Box. Ellis was very helpful and professional from start to finish. He kept us updated throughout the process and worked around our schedule to arrange our moving date. He was hardworking, dedicated and always willing to help, which made the whole letting process smooth and stress-free. I would definitely recommend My Property Box and Ellis to others.

Fahmida · 17 September 2026

★★★★★ 1/5

Google

Honestly the worst estate agent I have ever dealt with, Adam is completely useless at his job and caused no end of issues which almost resulted in our landlord taking me and my friends to court due to his mismanagement and miscommunication.The service was so bad that our landlord chose to ditch ditch My Property Box. Honestly whether you’re a tenant or a landlord do not go with this business and as for Adam he should be sacked.

George · 26 September 2025

★★★★★ 1/5

Trustpilot

This company took over the management…

This company took over the management of the property I have let (with no issues for 9 + years) in July. I immediately changed the payment the bank details supplied by them. They are yet to confirm any rent has been received despite the address being used as the payment reference. There was also a huge mix up with which property was assigned to me. Hugely disappointing

ELIZABETH · 31 August 2026

★★★★★ 4/5

Trustpilot

I have had a complicated period with…

I have had a complicated period with this property following the end of a tenancy and the subsequent works required before re-letting. More recently, Elle Hoodless has been particularly helpful in coordinating contractors, obtaining competitive quotations, keeping me informed and getting the property ready to return to the rental market. I have appreciated her professional and helpful approach throughout this process.

Florence · 22 September 2026

★★★★★ 5/5

Google

I recently rented a property through My Property Box and have been pleased with the service. I was helped by Jess and Lizzie who were responsive on messages and dealt with queries I had promptly. When I moved in, the property was in a good …

Lauren · 16 March 2026

★★★★★ 5/5

Google

Geri has been absolutely brilliant. She took my enquiry initially and helped me through the whole process which was great for a first time renter like me. All of the Newcastle staff were dead friendly and professional throughout all my dealings with them so far.

Jordan · 16 March 2026

★★★★★ 5/5

Trustpilot

Seller

I used MyPropertyBox to sell my BTL property recently. Dealt with Georgia and Megan who I found to be friendly and professional throughout the process and took the stress away from me as I had no previous experience in this area. I would have no hesitation in recommending this Company

Angela · 15 September 2026

★★★★★ 5/5

Google

Extremely great service, quick and efficient process throughout also Sam and Lizzie were exceptional they were very helpful, polite and Thoughtful throughout done a great job at getting us in a new home would strongly recommend this company to anyone. Many thanks guys

Lewis · 16 March 2026

★★★★★ 5/5

Google

Recently rented out a property through MPB and had a great experience from start to finish. Lorcan met us at the property and showed us around, he was really friendly, helpful and made the viewing process very smooth. Jess was outstanding …

Charlie · 16 February 2026

★★★★★ 1/5

Trustpilot

AVOID!!!

AVOID!!!Where to start.. Absolute shambles of a company! Reported issues over the 2 years of been in the property including black mold, water leaks, utilities broke, safety concerns. Not one staff member was helpful especially Georgina on communication with myself and landlord.When moving into the property we requested a shower to be installed. A fit over the tap thing was installed but no cladding to protect plaster on the walls, no shower screen fitted and no extractor fan installed. After squatting down in the bath to use the shower head without damaging the plaster they finally agreed to install a extractor as the mold was getting to much. Came out and did a cowboy job on the extractor which we had to clean up all the debris left. Moving on a year MPB had sent out a contactor to come look at all the issues we had been complaining about. The contactor then says noting was water tight regarding electrics and this is very dangerous.The damp was that bad in the dining room and living room the second surveyor they sent out says this is one of the highest damp level readings has seen. This had caused the chalk to come out from the walls. (They painted this over twice instead of dealing with the problem).We had to take the ourselves and child to Tesco toilets for 3 days as the sewage pipe was not fitted to the toilet correctly which MPP blamed Northumbrian Water. Had the water board come out and stick a camera in there for them to tell us it was all to do with the plumbing in the property.We had a massive crack in the bedroom roof due to a hole in the roof which the last two surveyors had picked up on. We would wake up in the night with plaster from the roof all over the bed.3 House checks had been booked over the 2 year period of us been there. Each time i had to put holidays in at work for no one to turn up. No apologies or compensation given.Finally upon asking for our bond money back which we are still waiting for they state they want to take £250 from me due to furniture been left in the property and a cleaner to go in. The furniture left was already in the property when we moved in! We paid for our own cleaner once we moved into the property as the filth was unbearable. (They referred to the cleaning products left under the sink and a few cig ends left in the garden). We also paid for the council to remove a oven which was left in the garden when we moved in. (Where's my compensation?)Been so close to Christmas we have accepted a £150 to be taken off as the kid is not going to have a Christmas otherwise! Absolutely shocking company and want to be ashamed of themselves and there staff that handle the property's.

Matt · 18 December 2024

★★★★★ 5/5

Trustpilot

I used My Property Box to sell a Durham…

I used My Property Box to sell a Durham property, for my parents. Megan kept us well informed throughout the sale process and chased updates when things went quiet. The sale has now completed smoothly. Would recommend for a managed sale.

Lorna · 18 September 2026

★★★★★ 5/5

Google

I had an excellent experience with My Property Box - Estate & Letting Agents in Newcastle upon Tyne. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always responsive and kept me fully informed at every stage. What really stood out was their excellent communication and attention to detail. They took the time to understand my needs and ensured everything was handled efficiently and with care. I would highly recommend My Property Box to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 5/5

Trustpilot

Georgia greenstreet

Georgia. Greenstreet was amazing nothing was any trouble keeping me up to date all the way answering all my questions I am a very happy customer and would highly recommend my property box for a stress free experience thank you Georgia

Sharren · 17 September 2026

★★★★★ 1/5

Google

22/12/2025: I was lucky enough to have Geri and Polly from the Jesmond office helping me out with getting my tenancy sorted, both of which were communicative throughout the process - I'm yet to move in the entirety of my belongings and settle down, but so far things have been good Edit @ 21/03/2026: Turns out the building was completely missing the plumbing connecting my room out to the street, and despite making it known that the pipes weren't draining properly/too slowly, this issue was not address seriously until the pipes backed up enough for flushing the toilet to force water out of the shower drain, and leaked through the kitchen ceiling. Even after the plumbing was resolved, no care was given to the kitchen and mould is growing *IN* the laminate sheet used for flooring the en-suite, so I can't scrub it out. To add even further to the bullshit, the mould was mentioned to them a day before a "scheduled" room inspection that came suspiciously soon after recieving an email complaining about my electricity usage (despite it already being covered by the rent payment, and five other residents living here). It's been over a week since the inspection and I've had zero follow-up.

Alex · 26 March 2026

★★★★★ 5/5

Trustpilot

Ellis’ Great Service

Ellis made the process of finding a property to rent incredibly smooth and efficient. He was always on hand to help with anything at all times and very attentive. I can’t recommend him enough for all your property needs.

Oliver · 17 September 2026

★★★★★ 5/5

Trustpilot

Great experience with My Property Box

Great experience with My Property Box. The whole moving process was smooth and straightforward. Ellis was very helpful, professional, and responsive throughout. Thank you for making the process easy. I would definitely recommend My Property Box to others.

Hemanth · 21 September 2026

★★★★★ 5/5

Google

The Jesmond team were absolutely class and dead supportive. Big thank you to Geri as well for getting us through the process so quickly right up until getting keys 😊 …

Blaine · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish, it was never a problem getting through to them and they kept you up to date all the way through the process. Thank you big thanks to Megan, Georgia and Nicola

MR · 17 September 2026

★★★★★ 5/5

Google

Recently rented out a property through property box, the customer service was absolutely amazing, Jess is outstanding in her job, getting the whole process completed quickly and efficiently, would recommend using this estate agents.

Toni · 16 February 2026

★★★★★ 2/5

Trustpilot

Hoping for improvement!

Unfortunately the service has really declined recently at My Property Box in my opinion. There seems to be a high turnover of staff so not sure if this plays a part but really unhappy with the current service I receive from them as a landlord. At this stage I am not even sure who my tenancy manager is as they change so often with no communication. There has been a catalogue of errors affecting my property recently, from moving tenants in without my say so, to not arranging inspections as promised, to letting the gas safety certificate expire! I’m now unable to get a call back from anyone to see if these have been resolved. Hopefully standards will improve again because I used to be really happy with them managing my property but at this moment in time it feels like wasted money paying them to ‘look after’ my property.

Joanne · 26 August 2024

★★★★★ 1/5

Google

Jesmond Branch - AWFUL EXPERIENCE, AVOID No concern, empathy or basic care whatsoever for tenants from landlord and from property management. We had multiple safety issues such as the back door not locking after we moved in, we had a rat infestation in the kitchen due to a hole in the wall due to property being not monitored. Rats were found in kitchen draws. - The boiler/heating wasn't fit for purpose as there was no way of controlling heating. The gas safe record left at the property confirmed this. - Boiler flue also appeared too close to the back door, which was not compliant in regulations. - The gas hob had no labels on so couldn't control temperature. - The entire bottom of the oven was scratched off and didn't feel safe to use. - Microwave/toaster were both in terrible state - Electrical test not provided, no PAT tests for all the electrical appliances. - Property was not clean when handed keys to move in, but still charged as we left despite the property being in a better state then when we moved in. - The house was majorly dirty as we moved in, thick dust everywhere, mattresses so dirty it was not safe to sleep on. - We even asked for a clean initially after moving in because of the state of the property, which was refused. There was no way a professional clean had been carried out prior to us moving into the property, but they now expect some of our deposit to do a "professional clean", which I highly doubt given there consistent lack of concern for the state of the property. - The track record showed that the property company let multiple tenants move into a property without a back door even being able to lock? Either they didn't even bother checking, or did check and couldn't be bothered/didn't want to source the money to solve. - Property company requested a fee for "cleaning", out of the deposit, which we didn't agree with, so we challenged it. We got a concerning response: pictures with issues that were the same as when we moved in plus an invoice from a cleaning company. - This 'report' was conveniently only provided after we challenged them taking a fee from our deposit. - Upon further investigation, heavily researching the legitimacy of the cleaning company, there were absolutely no results for this cleaning company in the area, there was no website, Facebook page, or single result for this cleaning company. - Even searching up phone number on the invoice showed absolutely no results, so did the name. - I rang the number and the receiving end hung up on me abruptly. - The editable excel document seemed very suspicious it was labelled invoice 101. - Even the 'logo' of the cleaning company was just a calligraphy font easily made on excel, which I could easily replicate in seconds. - Multiple dates contradicted each other on their invoice, suggesting that it could have been copied or edited from another. - Ironically, the cleaner on the invoice was not the cleaner they provide as one of their contacts recommended for end of tenancy cleans. - So, I'm left to assume it was a fake invoice which is so concerning, deeply unprofessional. Rather than fairly returning the deposit money, we are being fought with a fake invoice for a fraudulent cleaning bill, so they can take deposit money either for themselves or for the landlord, after providing no genuine care for months on end. I'm just worried for the next tenants in that property. Personally wouldn't trust the company or the landlord we rented from again.

A · 28 September 2025

★★★★★ 1/5

Trustpilot

As my last review was deleted I have…

As my last review was deleted I have had some many problems with this company and I was electrocuted in one of there homes. Georgina is very unhelpful and also very arrogant. They are trying to cover their own backs by calling this my version of events even after electrician told me they have unplugged the earth of the cooker which caused me to be electrocuted. I know this as Georgina sent an email mistakenly to me instead of the electrician.

Hollie · 8 August 2024