My Property Box Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience with Property Box. The team has been professional, helpful, and responsive throughout the process. Communication has been clear, and they’ve made the moving process much easier than expected. Any questions or concerns were handled promptly and professionally. Overall, I’m very happy with the service and would definitely recommend them to anyone looking for a reliable and professional letting agency.

Olajide · 6 October 2026

★★★★★ 5/5

Google

Geri has been absolutely brilliant. She took my enquiry initially and helped me through the whole process which was great for a first time renter like me. All of the Newcastle staff were dead friendly and professional throughout all my dealings with them so far.

Jordan · 16 March 2026

★★★★★ 5/5

Trustpilot

Seller

I used MyPropertyBox to sell my BTL property recently. Dealt with Georgia and Megan who I found to be friendly and professional throughout the process and took the stress away from me as I had no previous experience in this area. I would have no hesitation in recommending this Company

Angela · 15 September 2026

★★★★★ 5/5

Google

Extremely great service, quick and efficient process throughout also Sam and Lizzie were exceptional they were very helpful, polite and Thoughtful throughout done a great job at getting us in a new home would strongly recommend this company to anyone. Many thanks guys

Lewis · 16 March 2026

★★★★★ 5/5

Google

Recently rented out a property through MPB and had a great experience from start to finish. Lorcan met us at the property and showed us around, he was really friendly, helpful and made the viewing process very smooth. Jess was outstanding …

Charlie · 16 February 2026

★★★★★ 5/5

Trustpilot

Elle is extremely helpful with…

Elle is extremely helpful with answering any of my tenancy queries

Natascha · 23 September 2026

★★★★★ 1/5

Trustpilot

AVOID!!!

AVOID!!!Where to start.. Absolute shambles of a company! Reported issues over the 2 years of been in the property including black mold, water leaks, utilities broke, safety concerns. Not one staff member was helpful especially Georgina on communication with myself and landlord.When moving into the property we requested a shower to be installed. A fit over the tap thing was installed but no cladding to protect plaster on the walls, no shower screen fitted and no extractor fan installed. After squatting down in the bath to use the shower head without damaging the plaster they finally agreed to install a extractor as the mold was getting to much. Came out and did a cowboy job on the extractor which we had to clean up all the debris left. Moving on a year MPB had sent out a contactor to come look at all the issues we had been complaining about. The contactor then says noting was water tight regarding electrics and this is very dangerous.The damp was that bad in the dining room and living room the second surveyor they sent out says this is one of the highest damp level readings has seen. This had caused the chalk to come out from the walls. (They painted this over twice instead of dealing with the problem).We had to take the ourselves and child to Tesco toilets for 3 days as the sewage pipe was not fitted to the toilet correctly which MPP blamed Northumbrian Water. Had the water board come out and stick a camera in there for them to tell us it was all to do with the plumbing in the property.We had a massive crack in the bedroom roof due to a hole in the roof which the last two surveyors had picked up on. We would wake up in the night with plaster from the roof all over the bed.3 House checks had been booked over the 2 year period of us been there. Each time i had to put holidays in at work for no one to turn up. No apologies or compensation given.Finally upon asking for our bond money back which we are still waiting for they state they want to take £250 from me due to furniture been left in the property and a cleaner to go in. The furniture left was already in the property when we moved in! We paid for our own cleaner once we moved into the property as the filth was unbearable. (They referred to the cleaning products left under the sink and a few cig ends left in the garden). We also paid for the council to remove a oven which was left in the garden when we moved in. (Where's my compensation?)Been so close to Christmas we have accepted a £150 to be taken off as the kid is not going to have a Christmas otherwise! Absolutely shocking company and want to be ashamed of themselves and there staff that handle the property's.

Matt · 18 December 2024

★★★★★ 5/5

Trustpilot

Im a landlord of a HMO property in…

Im a landlord of a HMO property in middlesbrough. I live down south, 5 hours away. From the start the communication had been amazing, weekly calls and updates. Always keeping me in the loop with how the property is going. Would recommend them anyone and everyone. Thank you My property box for your hard work.

Ben · 2 October 2026

★★★★★ 5/5

Google

I had an excellent experience with My Property Box - Estate & Letting Agents in Newcastle upon Tyne. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always responsive and kept me fully informed at every stage. What really stood out was their excellent communication and attention to detail. They took the time to understand my needs and ensured everything was handled efficiently and with care. I would highly recommend My Property Box to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 5/5

Trustpilot

Georgia greenstreet

Georgia. Greenstreet was amazing nothing was any trouble keeping me up to date all the way answering all my questions I am a very happy customer and would highly recommend my property box for a stress free experience thank you Georgia

Sharren · 17 September 2026

★★★★★ 1/5

Google

22/12/2025: I was lucky enough to have Geri and Polly from the Jesmond office helping me out with getting my tenancy sorted, both of which were communicative throughout the process - I'm yet to move in the entirety of my belongings and settle down, but so far things have been good Edit @ 21/03/2026: Turns out the building was completely missing the plumbing connecting my room out to the street, and despite making it known that the pipes weren't draining properly/too slowly, this issue was not address seriously until the pipes backed up enough for flushing the toilet to force water out of the shower drain, and leaked through the kitchen ceiling. Even after the plumbing was resolved, no care was given to the kitchen and mould is growing *IN* the laminate sheet used for flooring the en-suite, so I can't scrub it out. To add even further to the bullshit, the mould was mentioned to them a day before a "scheduled" room inspection that came suspiciously soon after recieving an email complaining about my electricity usage (despite it already being covered by the rent payment, and five other residents living here). It's been over a week since the inspection and I've had zero follow-up.

Alex · 26 March 2026

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, great experience. Marie is fab.

Sophie · 18 September 2026

★★★★★ 5/5

Trustpilot

A Great Team Who Do Their Best To Deliver Good Outcomes In All Scenarios.

The staff are very helpful & live in the real world for delivering suitable outcomes for my clients - I know i can count on them for both sales & lettings related queries, issues and suitable service responses. I have no hesitation in recommending or dealing with MPB on a personal or professional level.

John · 24 September 2026

★★★★★ 5/5

Trustpilot

Ellis’ Great Service

Ellis made the process of finding a property to rent incredibly smooth and efficient. He was always on hand to help with anything at all times and very attentive. I can’t recommend him enough for all your property needs.

Oliver · 17 September 2026

★★★★★ 5/5

Google

The Jesmond team were absolutely class and dead supportive. Big thank you to Geri as well for getting us through the process so quickly right up until getting keys 😊 …

Blaine · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish, it was never a problem getting through to them and they kept you up to date all the way through the process. Thank you big thanks to Megan, Georgia and Nicola

MR · 17 September 2026

★★★★★ 5/5

Google

Recently rented out a property through property box, the customer service was absolutely amazing, Jess is outstanding in her job, getting the whole process completed quickly and efficiently, would recommend using this estate agents.

Toni · 16 February 2026

★★★★★ 2/5

Trustpilot

Hoping for improvement!

Unfortunately the service has really declined recently at My Property Box in my opinion. There seems to be a high turnover of staff so not sure if this plays a part but really unhappy with the current service I receive from them as a landlord. At this stage I am not even sure who my tenancy manager is as they change so often with no communication. There has been a catalogue of errors affecting my property recently, from moving tenants in without my say so, to not arranging inspections as promised, to letting the gas safety certificate expire! I’m now unable to get a call back from anyone to see if these have been resolved. Hopefully standards will improve again because I used to be really happy with them managing my property but at this moment in time it feels like wasted money paying them to ‘look after’ my property.

Joanne · 26 August 2024

★★★★★ 1/5

Google

Jesmond Branch - AWFUL EXPERIENCE, AVOID No concern, empathy or basic care whatsoever for tenants from landlord and from property management. We had multiple safety issues such as the back door not locking after we moved in, we had a rat infestation in the kitchen due to a hole in the wall due to property being not monitored. Rats were found in kitchen draws. - The boiler/heating wasn't fit for purpose as there was no way of controlling heating. The gas safe record left at the property confirmed this. - Boiler flue also appeared too close to the back door, which was not compliant in regulations. - The gas hob had no labels on so couldn't control temperature. - The entire bottom of the oven was scratched off and didn't feel safe to use. - Microwave/toaster were both in terrible state - Electrical test not provided, no PAT tests for all the electrical appliances. - Property was not clean when handed keys to move in, but still charged as we left despite the property being in a better state then when we moved in. - The house was majorly dirty as we moved in, thick dust everywhere, mattresses so dirty it was not safe to sleep on. - We even asked for a clean initially after moving in because of the state of the property, which was refused. There was no way a professional clean had been carried out prior to us moving into the property, but they now expect some of our deposit to do a "professional clean", which I highly doubt given there consistent lack of concern for the state of the property. - The track record showed that the property company let multiple tenants move into a property without a back door even being able to lock? Either they didn't even bother checking, or did check and couldn't be bothered/didn't want to source the money to solve. - Property company requested a fee for "cleaning", out of the deposit, which we didn't agree with, so we challenged it. We got a concerning response: pictures with issues that were the same as when we moved in plus an invoice from a cleaning company. - This 'report' was conveniently only provided after we challenged them taking a fee from our deposit. - Upon further investigation, heavily researching the legitimacy of the cleaning company, there were absolutely no results for this cleaning company in the area, there was no website, Facebook page, or single result for this cleaning company. - Even searching up phone number on the invoice showed absolutely no results, so did the name. - I rang the number and the receiving end hung up on me abruptly. - The editable excel document seemed very suspicious it was labelled invoice 101. - Even the 'logo' of the cleaning company was just a calligraphy font easily made on excel, which I could easily replicate in seconds. - Multiple dates contradicted each other on their invoice, suggesting that it could have been copied or edited from another. - Ironically, the cleaner on the invoice was not the cleaner they provide as one of their contacts recommended for end of tenancy cleans. - So, I'm left to assume it was a fake invoice which is so concerning, deeply unprofessional. Rather than fairly returning the deposit money, we are being fought with a fake invoice for a fraudulent cleaning bill, so they can take deposit money either for themselves or for the landlord, after providing no genuine care for months on end. I'm just worried for the next tenants in that property. Personally wouldn't trust the company or the landlord we rented from again.

A · 28 September 2025

★★★★★ 1/5

Trustpilot

As my last review was deleted I have…

As my last review was deleted I have had some many problems with this company and I was electrocuted in one of there homes. Georgina is very unhelpful and also very arrogant. They are trying to cover their own backs by calling this my version of events even after electrician told me they have unplugged the earth of the cooker which caused me to be electrocuted. I know this as Georgina sent an email mistakenly to me instead of the electrician.

Hollie · 8 August 2024

★★★★★ 5/5

Google

I've rented from My Property Box for around 3 months now. The referencing was made particularly easy by Sam and Lizzie who were brilliant and communicated with us throughout the process. Since moving in whenever we have contacted My Property Box to ask a question or report a maintenance issue, they have always responded and dealt with this quickly. Everyone we've spoken to has been really friendly and overall so far a good experience!

Kadie · 19 March 2026

★★★★★ 5/5

Google

I seen my property on my property box and contacted the letting agent. Both Lizzie & Jess dealt with me. Everything was an ease. Fantastic service

Louise · 16 March 2026

★★★★★ 1/5

Trustpilot

Darlington Office

Darlington Office, They took over an agent and failed to realise the tenant was behind in the rent. I had to point it out. They took money out of the rent for a Electric inspection was not done. They failed to report damage to a roof on on of my properties. which had been reported to them. When I asked them to increase the rent they took no action. After complaining they said that I would not have to pay for the next tenancy agreement, They took the money out of my account. After moving to another agent. My property box demanded rent arrears from two of my Tenants, they did not owe any rent, the latest demand was today 12/08/2025. My tenant complained to My Property Box, she tried to phone and she said they hung up on her. I had sent them an email which was ignored, I asked them to apologise to the Tenant in the email it was ignored. I got them on the phone I said my tenant, a young girl was worried about these demands, My Property Box said If she has paid the rent she should just ignore the demands. I was then told that the account had not been closed. Someone should have closed the account' That is their normal reply, someone should had done it. There is more, but I don't have the time, I have change agents My properties are being managed professionally now . Some of the staff in My Property Box are very efficient, but there seems to be no communication between the departments .

Bob · 13 August 2025

★★★★★ 5/5

Google

I had a great experience with moving into my property, Geri and Sam were both polite and informative and helped to streamline the process.

Jake · 16 March 2026