My Property Box Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Megan and Georgia kept me up to date on…

Megan and Georgia kept me up to date on the sale of both of my properties, they were both professional and friendly in all of my dealings with them.

Julie · 17 September 2026

★★★★★ 5/5

Trustpilot

A Positive Experience

We had sold our house and were a few weeks away from completion with nowhere to live. We found My Property Box who were very accommodating and found us a property straight away. Friendly and helpful and nothing is a problem.

Sharon · 23 September 2026

★★★★★ 5/5

Trustpilot

Ellis at mpb has been supporting me…

Ellis at mpb has been supporting me with a tricky tenancy issue ( new tenancy and upgrades ). He's given great communication and kept me up to date of all progress. Would reccomened Ellis and MPB to all. Thanks

Richard · 1 October 2026

★★★★★ 5/5

Trustpilot

Always supportive and a great team

My experience with My Property Box has always been amazing, they are so supportive throughout the whole process. No question is a silly question! I will forever recommend friends and family to My Property Box!

Sophie · 17 September 2026

★★★★★ 1/5

Google

A Total Disgrace, Jesmond Branch Prioritises profits Over Tenant Safety! I had an absolutely terrible experience with the Jesmond branch today. They don’t seem to care one bit about tenant safety! If Jeffrey Epstein and Diddy were landlords, I’m sure they’d be leaving glowing five-star reviews for My Property Box in Jesmond. I went to collect the key for a room rental in a shared house, only to be told that the key to lock my room wasn’t ready. Their response? “The room is habitable.” Habitable? It just couldn’t be locked! That means anyone could waltz in and steal my laptop, my clothing, or worse, who knows? And yet, they had no issue with that whatsoever! If this were a hotel, it would be the equivalent of refusing to provide room keys and forcing every guest to sleep with their doors unlocked. I’m sure Diddy and Jeffrey Epstein would love this kind of "zero-safety" service. Instead of acknowledging my very real concerns or even offering a basic apology, they smugly explained that the landlord was on holiday abroad and they didn’t know when a key could be issued. Seriously? Was the landlord off visiting Epstein’s island? Worse still, they had the audacity to argue with me, insisting that I was wrong and that “the room is habitable.” Yes, those were their exact words. They even had the nerve to tell me that I was obligated to pay rent, even if I was effectively being housed in an unlocked room. Have you ever moved into a flat, not been given the key, and then been told, "Don’t worry, it’s habitable!"? Because that’s the level of absurdity we’re dealing with here. I had to fight them over this and refuse to pay rent before they finally caved. After hours of arguing and multiple wasted trips between the branch and the flat, they eventually sent a handyman to fit a new lock. This entire fiasco could have been avoided if they had simply ensured a key was available in the first place. Or, at the very least, they could have shown some basic courtesy instead of doubling down and defending the indefensible. Mentioning that the landlord was on an exotic holiday while tenants are left without basic security does NOT help anyone! Where exactly was this landlord vacationing? Epstein’s island, perhaps? Let’s be absolutely clear: 💀 Expecting tenants to live in an unlocked room is insanely irresponsible. 💀 Anyone could have walked in, anyone. 💀 How would this feel for a female tenant or a vulnerable person? 💀 And yet, they still expected rent to be paid! If you’re a slumlord looking for an agency that doesn’t care about tenant safety, Jesmond branch might be the perfect fit for you. Perhaps they even offer package holidays to Epstein’s island while they’re at it! Honestly, after wasting hours arguing, driving back and forth, and being treated like an inconvenience rather than a paying customer, I can say without hesitation: 👉 Jesmond branch should be absolutely ashamed. 👉 This was NOT professional service. 👉 This was a complete and utter disgrace. 👉 A letting agent who expect tenants to move into an apartment without a key for safety, should have there operating licence revoked.

Greg · 13 February 2025

★★★★★ 5/5

Trustpilot

Great service

Smooth process, Georgia in particular was a great help and was happy to support and answer many questions, alongside offering great support and communication during the process. Couldn't recommend more! 😃

Matty · 18 September 2026

★★★★★ 5/5

Trustpilot

Jesmond branch is brilliant

Jesmond branch is brilliant! Special shoutout to Hannah she was very helpful on the phone.

Clare · 17 September 2026

★★★★★ 5/5

Trustpilot

I have used this company for every one…

I have used this company for every one of my buy to lets so far and everything has gone really smoothly. Even when there has been an issue the girls have been straight in the phone and sorted it all for me. I have also secured a couple of properties through them too and again I can only speak positively about my experience.

Dionysios · 17 September 2026

★★★★★ 5/5

Trustpilot

My Property Box worked very hard to…

My Property Box worked very hard to proactively find me a buyer and the to push the sale through, Megan Greaves in particular was key in keeping things moving.

Cliff · 23 September 2026

★★★★★ 1/5

Google

I’ve ruined my Saturday . Your no show for my viewing at 36 cordwainers is not on , especially when you can have the decency to call before hand to say yous cannot make it . But no I drive 25 mins to get there , sit for half hour waiting , call you amaan and your colleague for both just not to answer my call . Unprofessional sorry , but don’t use these guys

John · 26 September 2025

★★★★★ 5/5

Trustpilot

We have purchased a couple of…

We have purchased a couple of properties through this agency in Jesmond & Darlington & found the staff to be very helpful. We would strongly recommend them. Thank you.

SHAUKAT · 21 September 2026

★★★★★ 5/5

Trustpilot

I’ve been working as a contractor for…

I’ve been working as a contractor for My Property Box for many years. I’ve always had a great service from Victoria. I would highly recommend working with them.

Geoff · 24 September 2026

★★★★★ 1/5

Google

I’ve been renting in one of their properties since the end of March. These agents have no urgency or regards for caring about most maintenance requests you submit and will leave you constantly in the dark about whether your issues will ever get sorted or the status of them. For a month now the houseware in staying in has been infested with vermin that audibly keeps me up at night and every other day I have to ring for updates because not once have they reached out to me off their own back. I gave them the benefit of the doubt after discovering their low reviews after signing with them, but please avoid renting with these guys if you can because there may as well be no agents or landlords at all.

Piper · 23 July 2025

★★★★★ 1/5

Trustpilot

Unresponsive Service Experience

I found the support from My Property Box to be unhelpful and unresponsive on two separate occasions, which left me feeling frustrated. I even went as far as integrating their service within my Alto software, hoping for a smoother experience. My intention was simply to use this company for all our floor plans, but unfortunately, the lack of support made that impossible. I have since found an alternative software provider that better meets our needs.

Robinsons · 9 September 2025

★★★★★ 5/5

Trustpilot

We would like to say a massive thank you to Georgia Richardson

We would like to say a massive thank you to Georgia from the sales team at MyProperties Box, She did an excellent job negotiating our purchase at Salisbury Terrace and supported us every step of the way from start to finish.

Domex · 20 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Wow. I really wish I had read these reviews before I signed up. The good reviews are from new tenants, the agent will ask you shortly after sign up to leave them a review while all is rosey. When I viewed the property and called to say I wanted it I was asked what was my best offer on the rent, I was desperate and paid way over the odds. From then on it's a nightmare. I reported repairs that were not fixed and blamed on the landlord with no resolution. The worst part is when you hand your notice in, they will try every way possible to keep the majority of your deposit. The communication is disgusting and so unprofessional. I'm going to fight all the way to get my money back.

MRALANKIRK · 27 April 2026

★★★★★ 5/5

Trustpilot

Work a lot with Megan and the the girls…

Work a lot with Megan and the the girls at My Property Box and find they cannot do enough for us and for the clients Sharon

Sharon · 24 September 2026

★★★★★ 5/5

Trustpilot

Whenever I have a query the office…

Whenever I have a query the office staff are always very friendly and professional. Chloe was able to answer my questions and was very helpful. Thank you!

Amy · 18 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I chose My Property Box (Darlington) for the sale of my property on the recommendation of a family member. Georgia, from the sales team, visited to discuss the valuation, took great photos and was friendly and efficient throughout. In the space of 4 days my property was marketed, 3 viewings undertaken, 2 offers received and above asking price achieved! I couldn’t be happier! Whilst still in the early stages of the process, I’m confident that things will progress smoothly and stress free.

Diane · 6 April 2026

★★★★★ 5/5

Google

My wife and I own a couple of buy to let properties in Gosforth but live over 200 miles away , so rely heavily on Tegan and the team at My Property Box to look after all aspects of renting and managing these. Groves have been absolutely superb from start to finish ever since day one ( over 9 years ago), cannot recommend them highly enough - Peter & Alyson Taylor

Peter · 24 February 2025

★★★★★ 1/5

Google

Absolutely atrocious, incompetent, and unprofessional. There was severe damage to the flat I was staying in and despite raising the issue with them for a year, no action was taken. On the end of tenancy report, they then had the audacity to say that the issues seen needed emergent actionining. I actively recommend anyone looking to rent a flat in Jesmond to avoid any property managed by these clowns.

Vrinda · 18 March 2025

★★★★★ 5/5

Trustpilot

As a contractor providing maintenance…

As a contractor providing maintenance work for My Property Box, I have spent a lot of time working directly with Georgia Greenstreet. She is incredibly professional, highly organized, and always communicates clearly. She ensures that everything runs smoothly from start to finish, making it a pleasure to collaborate on their properties. Highly recommended!

Nick · 17 September 2026

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service, very helpful when looking for my property , recommend the company to others who are needing a property.

David · 19 September 2026

★★★★★ 1/5

Trustpilot

Absolutely awful company

If I could give them zero stars I would. They are the worst company I have had the misfortune in dealing with. Incompetent staff and non-existent communication skills from the very beginning. There are so many issues/examples of incompetence to highlight however due to a word limit I am only able to detail a few of the many issues.Upon viewing the property we called the office and paid the holding deposit to secure the property. The following day we received a call to check if we were interested in the property as they had other viewings booked...We received the inventory and contract two days before moving day. We were told that as work was being done to the property in those two days before we moved in, we would get an updated inventory. We chased this up numerous times to be told we wouldn't get an updated inventory as this was not the process, despite having an email to the contrary.The property was advertised as fully double glazed. It wasn't until we received the inventory two days prior to moving in that we saw it was only partially double glazed, something we did not pick up on in the viewing as we were shown around by the current tenant as the agent did not show up.When we moved in the recycling and waste bins were full to the brim with rotting waste and full of maggots which we had to empty and pay to be cleaned.Three days after moving in we reported the drains as blocked. This has been an ongoing issue for the duration of our tenancy with issues logged on 17th November 2020, 12th August 2021 and 31st October 2021.As the drain issue was never resolved it culminated in the drains getting so blocked that on 31st October the toilet became blocked due to the stack pipe up the side of the house being full of crap. Water was dripping out of the back of the toilet and water marks were visible on the ceiling below. This happened on a Sunday when My Property Box were closed. We logged this issue on the portal and sent an email to My Property Box. Following a call by us, Northumbrian Water came out to clear the blockage, luckily at no cost. My Property Box never sent anyone to check the bathroom floor for water damage but they did arrange investigatory work to try and resolve the drain issue once and for all. It only took almost a year.At one point early on in the tenancy when nothing was getting resolved I asked for the complaints procedure and was told this was on their website. Unsurprisingly there is nothing to be found on their website.20th November 2020, issue raised via tenants portal regarding animal sounds in the roof, a noise that woke us up in the early hours every single night. This was not resolved until 25th February 2021, when a bird's nest was found. We also found holes in the roof, discovered by us when investigating the source of the sounds.28th November 2020, issue raised for leaking radiator, not fixed until March 2021.October 2021, email received from the tenancy manager advising of a rent increase and asking if we wished to extend our tenancy for another 6 or 12 months. We advised that we accepted the rent increase but wished to remain on a rolling monthly contract. Two days later we received an email congratulating us on renewing our tenancy. We logged into the tenancy portal to see that they extended our tenancy for another 12 months, which we had to follow up to be corrected.14th October 2021 - my partner received a call to book in an inspection. He advised the staff member that he would need to check dates with me and asked for a call back. The male employee said 'it would be better if you called me as I will probably forget'...17th November 2021 - after the rent increase had come into effect, we received an email stating that My Property Box had not received the full rent payment and to pay the outstanding balance asap. This was a surprise to us as we’d updated our standing order with the bank and the money had gone out of our account. What wasn't surprising was that this was an error by My Property Box as they had not amended our rental amount on their system, which we identified when we logged onto the tenancy portal and saw we were £15 in credit, the amount the rent had increased by.22nd February 2022, we received a call from a different letting agency to advise us that they were taking over management of the property and this was effective from 18th February. My Property Box didn't even have the courtesy to let us know. At this point I wouldn't expect anything less from them.

Hannah · 7 March 2022