My Property Box Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Extremely unprofessional company

Arrogant company that doesn’t care one jot about the safety of the tenants. The staff is rude, obnoxious, unprofessional and, when running out of excuses, simply puts the phone down on you! Extremely unpleasant experience, will be avoiding them at all costs in the future,

KL · 1 October 2025

★★★★★ 5/5

Google

My property box is awesome. Jess and Lizzie were very helpful. They helped answer questions I had and responded in good time.

Paul · 16 November 2025

★★★★★ 1/5

Google

Absolutely awful company, completely incompetent staff and terrible business practice. Take note of all the positive reviews saying the same AI generated schpiel from bot accounts. …

Amy · 16 February 2026

★★★★★ 1/5

Trustpilot

Most horrible agency you can find

Most horrible agency you can find. They put charges for which they have no accountability for, do not answer questions or respond and provide 0% service. A total spam and stay away from them at any cost.

Neerav · 22 July 2026

★★★★★ 1/5

Google

Do not use dont do any work on there propertys leaving young mum and her 2 year old asthmatic child in a dangerous house its has had sockets catch fire holes in roof which still hasnt be fix rats and now has leak from bathroom going through cell to downstairs try to contact to have a very rude woman disrespect myself for try to get it sorted I even said ill get someone professional out to fix these but the refused

Lisa · 11 July 2025

★★★★★ 5/5

Trustpilot

Genuinely thankful for Samantha Ormrod…

Genuinely thankful for Samantha Ormrod for assisting us to secure a property from MyProperyBox. She is very responsive and went above and beyond to accomodate both the landlord and prospective tenants request. I am very happy with the overall transactions with this property management. Been renting for a while and I can say that this is the smoothest deal so far.

ID · 18 December 2025

★★★★★ 5/5

Trustpilot

Would highly recommend

Holly was great with the negotiations for our purchase, she was very proactive with chasing things up with both solicitors and also with the management company, and she gave us regular updates.

Odette · 3 June 2025

★★★★★ 1/5

Google

No regards for urgency when it comes to maintenance. Since I moved in July I have had no heating in my room, even till now. So annoying. I wished I checked the review before signing my contract

Sharon · 26 September 2025

★★★★★ 5/5

Trustpilot

I have used this company for the last…

I have used this company for the last two years and have no intension of looking anywhere else in the near future ,I have mostly dealt with Rachel but also other office staff and have always had very good responses to any issues that have inevitably cropped up.I have been developing old properties for the letting market for 45 years and used many agents but at last I'm very happy with service I get and intend to stay with Rachel and her team.GT&A builders LTD

Geoffrey · 1 September 2022

★★★★★ 5/5

Google

Since We moved to Newcastle last year from london it's been a great experience with our rented property managed by Groves, especially Jasmine and Malcolm as a great property managers. Since we moved in high covid situation and I couldn't physically view the property, they helped us with virtual viewing and till date they assist with any issues extremely proactively which is an absolute piece of mind. They are highly professional and genuine in the times of periodic inspections as well as they listen to any valid existing issues and helps to resolve. Thank you Groves.

Ayan · 25 August 2022

★★★★★ 5/5

Trustpilot

Excellent service

I would like to say a special shout out to Chris Joyce from lettings, he has shown great professionalism and excellence.

Justin · 11 September 2025

★★★★★ 5/5

Trustpilot

Customer service is great and geri is a…

Customer service is great and geri is a massive help one of the nicest girls to talk to and a lovely lass.

Ashleigh · 17 September 2026

★★★★★ 5/5

Google

Great and quick, big thank you to Jess and Geri for making this transition happen as quick as possible

Malek · 26 September 2025

★★★★★ 1/5

Trustpilot

Extorting the vunerable

After my mother had rented a flat for 7 years and moved into a care home, we were charged a £160 to 'Clean dust from the skirting boards' and 'Wipe the shower door', its extortion, avoid this place like the plague. The DPS service is a joke, no chance to respond to a claim as we cant get access to the property to gather our own evidence. Making a complaint to the Housing Ombudsman Service, another example of everything that is wrong with the UK rental sector.

Phil · 28 April 2025

★★★★★ 5/5

Trustpilot

Credit when credit is due

My Property Box takes the stress and strain out of finding tenants for me. I’m communicated with throughout the process which has been a seamless transition. Amman has been more than helpful and informed which has been a positive experience from my landlord perspective. Gold star. Keep up the excellent work!

Alison · 15 July 2024

★★★★★ 5/5

Trustpilot

Great Staff (Ellis) and experience

I cannot recommend this company enough, prompt with communication and have a wide range of properties around Middlesbrough and Darlington.

Joseph · 17 September 2026

★★★★★ 1/5

Trustpilot

Don't waste your time or money

Such poor service. The photo side of things is tolerable but the floorplans are appalling, constantly incorrect and then theres no support to get them amended. The last 5 I have submitted have been incorrect, named wrong, logos missing etc. The edit facility only offers limited access. You then cant get hold of anyone to amend, my last property took nearly a week to have the word " outbuilding " removed. Pay for metropix and stay in control! Please don't insult me by posting some BS reply. Pick up the phone like a real CS team and apologise.

Heidi · 5 October 2023

★★★★★ 5/5

Google

This review is based on our experience in dealing with Malcolm Leyland - Head of Property Management. Malcolm is simply fantastic! There are numerous occasions where he has stepped in to support us. From proactively keeping everything compliant through to reacting to issues that require immediate attention (We trust him 100% and the tradespeople he uses). He always keeps to his promise and goes above and beyond providing invaluable advice when we have need.

Mick · 25 August 2022

★★★★★ 5/5

Google

I had a great experience. The staff were friendly, professional, and provided excellent service.

Denise · 16 February 2026

★★★★★ 5/5

Trustpilot

Our letting agent

Our letting agent, Aidan, was punctual, friendly, and knowledgeable! He showed us several flats and I felt he felt he was familiar with both the properties and their current tenants. I felt very welcome and was confident in his ability to show properties that met our needs! Paperwork was also well-organised and platforms were user friendly.

Victoria · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent property viewings

Amaan was really friendly and so helpful, finding us an amazing 3 bed house at a really good price in the perfect location, so much better than we expected. He showed us a lot of different options and was really efficient in helping us sign for our chosen property and explaining what we needed to do

Abi · 24 January 2024

★★★★★ 5/5

Trustpilot

Few off the lads there wonderful help…

Few off the lads there wonderful help made me feel so secure throughout my whole process

Louis · 17 September 2026

★★★★★ 3/5

Google

I am giving 3 stars At the beginning I was dealing with a guy called Joshua he is amazing so calm and polite and will go out his way to help you if you have any problems he will do his best to help and gets back to you really fast When I first got my flat the place had a few problems and this review was gonna be 1 star but I phoned about the issues and josh got things moving and all is fixed now Also a women called Steph is also really nice

Colin · 25 August 2021

★★★★★ 1/5

Google

The worst letting agents we've experienced inNewcastle Problems started at check in when house ready for us to move in and we were basically told we couldn't move in but still had to pay the rent for this. The man checking us in was rude and unhelpful. Some of the women are lovely and try to help but some of the staff really don't care and don't want to help. When moving in their was several basic issues (fridge and freezer missing shelves) that didn't get fixed for months. Throughout the tenancy they weren't responsive at all and did not help us in any way (which other agents in Newcastle do! Groves are not normal). On several occasions they brought viewings into the house without warning us (this is illegal!!). One of the times they even went into one of our housemates rooms unannounced whilst he was really ill, waking him up, turning lights on and showing the room. At the end of the tenancy they tried to charge us 1150 for cleaning and damages. These charges were absurd and when we appealed against them we got over £700 back. This just shows how happy Groves were to try and rip students off, which is sad when we hadn't actually been in the property much due to covid and everyone was struggling with no incomes. Overall we belive they are a joke of a company whos business exists to take as much money off of students as possible whilst putting in the least amount of effort they can. The landlords seemed nice and I'm sure they weren't aware to the extent Groves were ignoring our complaints, ripping us off and disrupting us. I'd recommend them to go with another company who will actually take care of the property and their tenants. Don't go with this company if you want a pleasant student experience. Other agencies we have used ( next move, pat Robson, Baskys) have given us all good experiences and seem to actually be nice business'. I'd recommend going with one of these rather than this joke of a business.NegativeResponsiveness, Quality, Professionalism, Value

Joseph · 25 August 2021