5/5
TrustpilotThanks to the team
Thanks to the team, I cant wait to move in today. Everything has been top-notch from the day of viewing to the day I was handed the keys to he flat. Keep up with the marvelous work<3
Trusted Agent profile · Newcastle Upon Tyne
My Property Box Newcastle Upon Tyne reviews
★★★★★
367 reviews across 2 platforms
38 Acorn Road, Jesmond, Newcastle Upon Tyne, NE2 2DJ
My Property Box's office in Newcastle Upon Tyne, at 38 Acorn Road, is rated 3.7 out of 5 across 367 reviews on two platforms, including 148 Google reviews rated 3.3.
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Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMy Property Box Darlington
brendan c. on Birdeye2 days agoI want to highly recommend Georgia Richardson in the Sale department at My Property Box, Darlington. She is very helpful and efficient. 5 stars.Would will be recommending her to my Colleagues.Brendan Carney.
5/5
Trustpilotgood and professional
Very good and professional services. Everything was organised very well.
1/5
GoogleAbsolute lol that in 2 weeks MPB has had 19 5* reviews, yet 15+ 1* over the previous year. They must be running a ‘Give us a 5* review and we will actually email you back’ competition. MBP are absolutely shocking and any landlord wanting to have their property looked after or Tennent wanting to have a good rental experience, do yourself a favour and stay well clear.
5/5
TrustpilotFantastic service from Amaan & Jess at…
Fantastic service from Amaan & Jess at My Property Box. They advised me on what rent to charge & organised viewings. They then sent me a list of possible tenants & vetted the one I had decided on. Flawless service from beginning to end & constantly kept me updated. I would 100% recommend them.
5/5
TrustpilotAmaan has been extremely helpful and…
Amaan has been extremely helpful and kind to insure a smooth transition into our new home when we needed it the most.
5/5
TrustpilotVery Friendly and Helpful Service
Our My Property Box consultant Aidan was extremely friendly and helpful in finding us flats that met all the criteria we were looking for, even when we couldn’t attend viewings he sent virtual tours which were great for informing our decisions!
1/5
GoogleWe have been reaching out to the property management team for over two weeks regarding an issue with the house we are currently renting. Despite reading our messages on WhatsApp, they have not responded, and their email replies consistently state that they are waiting for a response from the property owner. Avoid renting from them!!!
5/5
TrustpilotI’m still living in the flat for which…
I’m still living in the flat for which property box helped me a lott…Thank you to Jasmine and team who is been still being there whenever I need help . Once again thank you to property box and team👍👍👍excellent service
1/5
TrustpilotDon't be fooled by the friendly…
Don't be fooled by the friendly approach before you move in, as soon as you leave, they look for any excuse to take as much damage deposit off students.State an oven needs to be professionally cleaned, which is incorrect. It needs to be clean, which it is.Stating a bedroom has been redecorated, which it hasn't.The flat was dirty when it was moved into and we had to spend a day cleaning. Just disappointed we didn't take before photos, as now have no proof, but it's a shame you have to.Just a downright confrontational approach taken by the lady carrying out the last check and looking for any chance to take money off students who can't afford it
5/5
TrustpilotMy Property Box were probably the last…
My Property Box were probably the last chance saloon for my uncle. He had put his bungalow up for sale with about six other estate agents with no luck.
5/5
TrustpilotNice
Nice, friendly and efficient
5/5
TrustpilotI made the move from London up to…
I made the move from London up to Newcastle for work.Polly, Rachelle and the team was very helpful in finding me the right place!!! I couldn't be happierI would strongly recommend my property box if you are looking for the right place for you. Massive thanks to Polly,Rachelle and the team .Thanks again,Jordan Davies-Roper
5/5
GoogleSo far my experience had been really positive! Caitlin has been really supportive in getting all the paperwork sorted before moving in and is very quick in responding to emails and queries which is great! Any jobs/ repairs have been seen to quickly.
5/5
TrustpilotJessica is so helpful
Jessica is so helpful, couldn't do enough to help and was just absolutely lovely to go through the process of renting with!
5/5
TrustpilotAidan was very helpful with finding us…
Aidan was very helpful with finding us a student house. He was great showing us around multiple properties and made it a quick and easy process once we had made a decision on a house.
5/5
TrustpilotJessica was absolutely amazing
Jessica was absolutely amazing, she helped us from start to finish with the whole process and went the extra mile for us!
5/5
TrustpilotFriendly & experienced!
Aidan was great! He showed us around 5 different homes he felt would be suitable for our group and had all the information to immediately answer any questions we asked. Definitely would recommend this company
1/5
TrustpilotOne of the worst propery hosts I've ever dealt with
I've been renting an apartment in Newcastle since October 2023 and thing were going smoothly until My Property Box decided that they're selling the apartment since the there has been viewing each week without my permission. They only send n email approx. 24 hours before that and if you don't see it, there is no way of telling them not to schedule the viewing. I called the company and they told me that there isn't any way that I can stop the viewings even if I'm not there. So while I'm working people are waling around me and showing off the apartment which is totally not okay, also if I'm not there they got their own keys so they can come in whenever they want. The customer support is also atrocious, besides the viewing I got another problem and it's mold. We have mold on the kitchen ceiling, in the bathroom, under the carpet in the bedroom and in the boiler room. We contacted the company and sent photos but they haven't done anything on the matter since October. As a conclusion I can say that this is the worst experience I have renting an apartment in my entire life.
1/5
TrustpilotThese people robbed me and my brother…
These people robbed me and my brother of admin fee and left us homeless my brother has mental health problems shame on you my name is Paul beevers my brother peter beevers paid with his Yorkshire bank card it was a property in easington village.no4 I will keep writing reviews on everything possible till my brothers money is refunded and I am trying to take it further for the missery you have caused look through your records I'm sure you will find it
Agent replied · 29 August 2024
Hi, thank you for your review.All letting agents can not charge an admin fee anymore since 2019 are you a previous applicant of ours? We have seen a similar review on google and are still unclear as to what property and who this is in connection to. If you could get in contact with us that would be great, our email address is: info@mypropertybox.co.ukMany thanks,My Property Box
5/5
TrustpilotExceptional Service and Innovative Approach
I recently had the pleasure of working with My Property Box to find rental accommodation, and I must say, their service exceeded all expectations. From the moment I reached out to them, they demonstrated a level of professionalism and dedication that truly set them apart.First and foremost, I was impressed by their proactive approach to finding me the perfect rental property. They took the time to understand my specific needs and preferences, and then went above and beyond to identify suitable options. Their attention to detail and commitment to customer satisfaction were truly commendable.One aspect of their service that particularly stood out to me was their full paperless approach. Embracing modern technology, they streamlined the entire rental process, making it incredibly efficient and hassle-free. Not only was this approach environmentally friendly, but it also saved me a significant amount of time and effort.Overall, I cannot recommend My Property Box highly enough. Their exceptional service, combined with their innovative approach, made my rental experience truly seamless. If you're looking for a reliable and forward-thinking property management company, look no further than My Property Box.
4/5
GoogleGroves have managed my properties for the last 12 years in a professional and efficient manner. Malcolm, Jasmine and Sarah are very pro-active and sort out any problems that may arise - Val is also excellent on payroll. I would have no hesitation in recommending their services for current or future landlords.
5/5
TrustpilotAidan was very accommodating when we…
Aidan was very accommodating when we were looking for our 3rd year student house and made sure to provide us with as much information as possible to make the process easy. Thank you!
1/5
TrustpilotUnprofessional
Initially the guy was very helpful, he went through my application on the phone.Because of the distance between me and the property he arranged for a video virtual tour of the property for the next day and he said that he would send it to me using WhatsApp The next day… nothing, the day after… nothing I emailed them and they didn’t have the decency to respond… I went onto the Rightmove website to find out that the property was “ let agreed “.. without letting me know.This is extremely frustrating and unprofessional especially as I had taken about £2,500 from my savings account to my current account, to cover the rent in advance, deposit and the removal fees.I had also painstakingly gone through arranging a removal company.To be ignored and treated with such disrespect is shocking.I would NOT recommend this company
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Tell us what you need and we'll put you in touch. My Property Box hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
