My Property Box Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

After being in a property managed by groves for just over a year I am appalled by their attitudes towards their customers and by how unorganised they are. The issues with them started before we had even moved into the property, after we had viewed it we sent all the paperwork in and made the initial payment for the searches which I found over priced. This all went in and we heard nothing back for a few weeks when I got a phone call to say they were going to search for new tenants as we had not provided the requested information and that we had lost our initial payment; after some discussion with the woman on the phone I discovered that the person we had initially been speaking to had left the company and her emails were not being monitored, forwarded or even had an automatic response set. The worst part of this was when it came to the point to move out, we were buying a new house, so we were waiting for confirmation of the completion date; we notified Groves about 4-6 weeks before our initial 12 month term was finished to let them know our situation and agree a rolling contract from that point on as it we only had a 3 month window for completion at the time. They did keep trying to agree a 12 month term which they then tried to reduce to 3 months before agreeing a rolling contract. After this we then came to the point of moving out, we shifted everything out, cleaned the house (so it was cleaner than when we moved in) and dropped the keys off at the office through the letter box as the office was closed the day we moved out and they said they had to be there first thing the next morning and they wouldn't accept it if we were to be there to drop them off that morning. A few days later we had arranged for the move out inspection, and due to what I'd head of groves myself and my partner both took the day off to be there during the check. We arrived about 10 minutes early and waited, the representative from groves never arrived so when they were 30 minutes late we finally called the office, they confirmed that we had been there at the right day and time and said they'd chase up with the people who do the move out checks. A few minutes later they rang to say we were actually booked in for the following week on a different day and time, how they managed that is beyond me, but they agreed to meet us at the property later that afternoon. During the inspection they tried to add several items to the inventory that we were to pay for including oven cleaning (this had been completed to an extremely high standard for an oven over 10 years old) and marks caused by old stains on the walls that had leached through, along with minor weed grown between patio slabs. In the end we managed to argue our case and at the end of the inventory check no extra charges were to be made. We anticipated that it would take a few days to get our deposit back, but this again was no easy task, as the office we had delivered the keys to had managed to misplace them, and they were with holding the deposit as they were claiming we still had the keys. this continued for a few days until I rang the office directly where we had dropped the keys off to be told that they keys were there put away from the day we'd dropped them off. I find this company highly immoral in it's approach, it has no sense of customer service and seems to be out to rob it's clients. Keep away at all costs, it will be better in the long run.

Lee · 26 August 2019

★★★★★ 5/5

Trustpilot

Great service by My Property Box Mgmt agents.

My Property Box have been managing a few of our properties for several years now and as such, they have always been very good at updating us and communicating any issues that require attention. Likewise, more recently, the property required a full redecoration and deep clean which was managed and executed perfectly - great job specifically by Sarah Anderson at My Property Box who is always on the ball and very friendly and helpful in all our conversations. Great work My Property Box, not only a great service, but also from a fee's perspective, good value too.

Ian · 15 January 2024

★★★★★ 4/5

Trustpilot

Friendly staff

Friendly staff, Amaan was particularly helpful! Only improvement would be to have the photos accurately represent what furniture comes with the property :)

Lauren · 9 July 2024

★★★★★ 1/5

Trustpilot

AVOID

Jesmond Branch MPB. AVOID. Worst property agency I have ever dealt with and I move house almost every 1-2 years due to my job. It’s been 2 months since I have moved out and I haven’t received any amount of my deposit back yet. Had contractors coming in and out all the time and lots of times without notice to do works in the flat leaving a mess to clean up but then still want to claim a professional cleaning fee off my deposit although I have left it in a clean state. Had to also deal with a massive pile of carpet scraps for 2 months until I escalated my complaint to higher management to finally have someone take it out. They have even managed to lock me out of my flat one time after a viewing by locking the bottom lock which I didn’t have access to and after a late shift at work I couldn’t even sleep in my own flat. Have spoken to other tenants managed by Mypropertybox and none have had a good experience. Very unprofessional, incompetent, appalling communications and do not recommend at all.

Elissa · 24 December 2023

★★★★★ 1/5

Trustpilot

Utter incompetence

No inspection for over a year then an email for an inspection within 24 hours notice. When I pointed out that I needed this rearranged in order to be present because there are numerous issues to point out for repairs they sent someone within 24 hours anyway. I had a call to say they couldn’t get in and was accused of changing the locks! They couldn’t get in because they had lost the master key! I have contacted the landlord directly who explained that he has no response to his queries about the property. I would suggest anyone with problems with this letting agent contacts the landlord directly. Ultimately landlords and tenants will leave this agency due to their sheer incompetence

Kenneth · 21 December 2023

★★★★★ 5/5

Google

​We have been using Groves for over ten years and have always been very happy with the service they provide. Our main contact, Jasmine Henderson, is always friendly, helpful and responsive. We would definitely recommend Groves to anyone looking for a professional lettings service. Chris and Sarah Wilkie.

Chris · 25 August 2022

★★★★★ 5/5

Trustpilot

I could not fault this company at all

I could not fault this company at all. Right from the first viewing of our rental property, they were professional, helpful and courteous. Everything went smoothly from their office in Jesmond, Newcastle upon Tyne. First rate experience. Thanks guys.

Mrs · 2 May 2023

★★★★★ 1/5

Trustpilot

SHOCKING

We have been in our property for 4 months and it has been nothing but stress with these. They are awful at communicating with eachother and never help us with our problems. We moved in with many damp walls which they never mentioned until we found it ourselves- just been covered up with wallpaper. Contractors are shocking and leaving their tools for weeks without helping. Wouldn’t recommend

Maz · 20 December 2021

★★★★★ 1/5

Trustpilot

WARNING PLEASE READ This company is…

WARNING PLEASE READ This company is absolutely shocking. The treatment and incompetence of knowledge for good tenants is terrible. My daughter who has an excellent 5 years of renting from other reputable agencies move back to her home town only to be trapped into this company once they got your cash and your a great tenant they won’t let you go just keep on telling you can’t leave and refuse to give a genuine references to other agencies which they know will stop you from going any were as agency always request that and they want £400 for this as my daughter has been Told today she is absolutely devastated that a company can hold her to ransom she honours all her tenancy agreements and follows the rules and this is how there treat her all she wanted was a bigger home and garden for pooches she has worked hard all of her life and now her anxiety levels have been exasperated by all this I have put a complaint in but this company is a law into there own hands I wish we looked on reviews first so new tenants BE WARNED they are very nice at first then they get you trapped and reporting repairs that’s another story Hope this helps someone Regards Michelle

Michelle · 27 October 2023

★★★★★ 1/5

Trustpilot

The saga continues

The saga continues. Turns out the complaints procedure at my property box is no better than the rest of the company. Apparently it doesn't matter that certain individuals at management level give there tenant's false, inaccurate and misleading information in order to aquire a signature on the tenancy agreement via means of deceit.

Wayne · 31 January 2025

★★★★★ 1/5

Google

I wish there was a 0 star rating. Seriously an absolutely terrible company. Do yourself a favour and stay away. Horrendous organisation and communication. If anything at all goes wrong you will be chasing up for months. Any necessary communication about anything from tenancy agreements to deposits will take months off your life expectancy. You will have to initiate any conversation and continuously follow up until anything is sorted. Could not recommend you stay away enough. Update: we were due our damage deposit back 10 days ago and we haven’t even received information about how much we are getting back let alone the deposit back but we are owed three and a half grand. A nice case study for you on the incompetence of the staff at this company. Going to have to peruse legal action.

Ewan · 29 September 2023

★★★★★ 1/5

Google

This letting agent is an absolute nightmare. Their audacity to charge us an exorbitant £400 for a cleaning fee we didn't deserve is beyond belief. To make matters worse, they callously ignored our multiple pleas to replace our ruined vinyl floor, which was poorly fitted from the start. It's crystal clear they have zero regard for tenants and are only interested in profiting from our misery. Stay far, far away from this letting agent if you cherish your finances and sanity, they are the epitome of incompetence and greed.

Henry · 29 September 2023

★★★★★ 5/5

Trustpilot

Highly recommend Clare at My…

I want to highly recommend Clare in the lettings department at My Property Box, Darlington. She is very helpful and efficient. 5 stars!

BARBARA · 9 April 2024

★★★★★ 4/5

Google

Mandy and team have been helpful with my remote application, sending a virtual tour when lockdown circumstances made it difficult to view the property in person. The telephone conversations and email communication has been very professional and occurred in a timely manner to facilitate the application and approval process.PositiveResponsiveness, Quality, Professionalism

Denise · 25 August 2021

★★★★★ 5/5

Trustpilot

Amaan

Amaan was very helpful in showing us around multiple houses in Jesmond, where we found one in which we were happy to go further with

Ellis · 27 January 2024

★★★★★ 5/5

Google

Fantastic group of professional people very considerate in all aspects Can I take the time to thank Josh what a switched on calm nature and professional human being sorts any problems in such an understanding manner thanks Josh Your a gentleman keep up the good work regards Kevin 🏠

Kevin · 25 August 2021

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service, friendly and always very helpful. Safe and reliable would definitely recommend 😊

Kimberley · 17 February 2026

★★★★★ 1/5

Trustpilot

This company took my deposit and left…

This company took my deposit and left us homeless me and my brother who had a mental illness and since died my review they said contact them about it and so I did then they said basically hard luck be warned they will take your money and forget about you all the reviews are fake most of them anyway try other agents and do yourself a favour this was 4years ago should be no stars

P · 1 November 2023

★★★★★ 5/5

Trustpilot

Great company

Great company - Both the Lettings Team and Property Management work so hard and never stop. Highly recommend!

Lisa · 22 December 2025

★★★★★ 5/5

Trustpilot

Amaan is a really good and professional…

Amaan is a really good and professional agent to help with my renting.

Harry · 11 July 2024

★★★★★ 4/5

Google

We've been working with Groves for the last 28 years, during which time they have efficiently managed the letting and sale of property for us. Val, Malcolm, Jasmine, Paula and team continue to consistently provide reliable and professional support.

David · 25 August 2022

★★★★★ 5/5

Trustpilot

Amaan was really helpful during the…

Amaan was really helpful during the whole process and would definitely recommend.

Consumer · 24 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and Very Poor

I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.

Phil · 14 October 2023

★★★★★ 5/5

Trustpilot

Admin Team

Robbie was very helpful in helping us with our application on goodlord for the property we are taking this year.

Caitlin · 30 January 2024