5/5
TrustpilotMy Property Box - Jesmond
Matt & his team have always rented our properties in Jesmond in a timely manner and Property Box are always happy to accommodate our requests.
Trusted Agent profile · Newcastle Upon Tyne
My Property Box Newcastle Upon Tyne reviews
★★★★★
367 reviews across 2 platforms
38 Acorn Road, Jesmond, Newcastle Upon Tyne, NE2 2DJ
My Property Box's office in Newcastle Upon Tyne, at 38 Acorn Road, is rated 3.7 out of 5 across 367 reviews on two platforms, including 148 Google reviews rated 3.3.
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Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMalcolm and Jasmine provide an excellent service in the management team. Any problems are dealt with swiftly and efficiently. They come to me with solutions and have a team of reasonably priced tradespeople they use. Our tenants have also commented that they are the best management company they have dealt with.
1/5
GoogleThe absolute worst student landlords in Newcastle. Avoid renting a house with these under all circumstances
5/5
GoogleI am very happy with the recent experience of renting out my rental properties with Groves. Both of my properties let very quickly and I was most impressed with the friendly and efficient service I received from the staff in the Jesmond office. I would have no hesitation in highly recommending them should I need to re-let or sell my properties in the future.
1/5
GoogleAvoid at all costs! I have rented 5 different properties over the past 5 years and never had any issue until I rented through Groves. Worst customers' service ever. Keep away!
Agent replied · 24 August 2024
We are sorry to hear you were unhappy with the service received. I have check the file and can find no record of any compliant from you or any of your fellow tenants at any point during your tenancy or in the months following it. Had you contacted us with your concerns we would have dealt with the matter immediately for you. We are concerned that you both have waited four months after you vacated a property to bring these things to our attention. We would have like the opportunity to address your concerns and to reassure you at the time of them. Although we do disagree with your accusations we have taken onboard your comments.
1/5
TrustpilotLeft family homeless
Paid fees and said we would be ok with one ccj. Turned us down and robbed us of nearly 400 pounds. 3 small children and no where to live. DISGUSTING!!!!! DO NOT USE.
Agent replied · 29 August 2024
Hi Victoria, I am sorry to see you have rated us 1* and unfortunately we cant identify you with just your first name, so we cant comment specifically on your application, however generally we put every ones referencing to the landlord and it is them who has the final decision. If we advised you the CCJ, was ok, but then still rejected your application there would have been a reason for this, whether it was down to the landlord reference/employment reference/guarantor. If you would like to call the office to discuss further our number us 0333 358 3676. kind regards, my property box
5/5
TrustpilotQuick and easy no issues
Quick and easy no issues, Top bloke as well.
5/5
TrustpilotGreat House Viewing
Our agent (Aidan) has great charisma and is a very sound guy. He knows his stuff, what needs to be done and acted swiftly once we reached a decision.
5/5
TrustpilotThe team were amazing and very…
The team were amazing and very efficient and informative, so far excellent communicators very smooth running on a tight time scale overall very professional people!!
1/5
TrustpilotLazy staff, incompetent and unprofessional
Been in the property over 2 months now, still waiting for many repairs, etc to be arranged. This company is a joke.GO ELSEWHERE AND CHOOSE A PROFESSIONAL LETTING AGENCY
Agent replied · 29 August 2024
Hi Danny, thank you for taking the time to provide additional feedback.We’re sorry you felt that we didn’t address your maintenance issues in a timely fashion, however I believe that they have all been resolved. Except for a window repair which is now in hand and will be completed next week.The mailbox issue you’ve referenced did take a while to resolve, we weren’t supplied any keys, we had to exhaust all other options before arranging for entry to be forced and the locks changes, which we subsequently did. The length of time was also compounded by having the Christmas holidays in-between which is a notoriously difficult time to arrange for contractors to conduct non-urgent jobs.If you have further issues, please don’t hesitate to contact us - 0333 358 3676My Property Box
1/5
GoogleTerrible estate agents for students. Never fixed any problems we reported and very slow in responses.
5/5
TrustpilotSuperb Customer Service and Communication
I have recently moved homes and used My Property Box - Darlington and they were superb. Rachel and Vicki in particular was extremley friendly and helped us every step of the way.The customer service and communication was excellent and made the move for us so straight forward.Thank you very much.
5/5
GoogleBought 2 properties in Gosforth back in 2014 - interviewed several companies and settled on Groves - been excellent ever since. Doesn't matter which department I deal with , all professional and responsive - certainly helps being a local , independent company . Would recommend to any landlord. Peter TaylorPositiveResponsiveness, Professionalism
5/5
TrustpilotAmaan has gone above and beyond doing…
Amaan has gone above and beyond doing house viewings out of hours for him and being be try communicative via text. Asset to the team.
5/5
GoogleI had an excellent service from groves whenever I required any help . I am happy and I always recommend groves to all my friends and family . Once again a big thank you to all the team members for your response.
5/5
GoogleI have used Groves for many years and they have always managed my property very well, dealing with any problems quickly and efficiently. Val has always handled the finance side of the business in a professional way and to my total satisfaction.
5/5
TrustpilotReally helpful and organised
Really helpful and organised. Amaan’s been so efficient and patient answering all our questions and has made everything super easy. Would definitely recommend :)
5/5
TrustpilotFirst class service with great customer…
First class service with great customer service - pat on the back to Georgia Richardson
5/5
TrustpilotHad a great experience with Aiden!
Had a great experience with Aiden!! He was so reassuring, answered all our questions and provided us with all relevant information.
1/5
GoogleAbsolutely not worth your time, they are unprofessional and couldn't organise a toddlers birthday party if they tried.
Agent replied · 24 August 2024
Dear Herbie We have no record of you as a client so ask that you remove your fake review.
1/5
GoogleAwful customer service and extremely stressful exit experience- Groves refused to provide receipts for claims they were making against our deposit. Would not recommend.
Agent replied · 24 August 2024
Dear Paula I am sorry to hear that you feel have had a bad experience with ourselves. I am afraid I have not been able to find your client file. If you are happy to please could you contact me via e-mail wendyl@groves.co.uk or call our Gosforth office on 0191 2466666 with your contact information and the property your were resident in so I can help resolve any problems. Wendy Leonard Area Manager.
5/5
TrustpilotA truly fantastic team
A truly fantastic team. I use for ALL of my property finding across 30+ properties & wouldnt dream of going elsewhere.
1/5
TrustpilotUSELESS COMPANY - DO NOT USE
AWFUL customer service and awful property management. I STILL don't have access to my mailbox and despite being told several times about the same issue that I'll receive a call back within a certain time-frame, I am the one initiating contact. Had the keys over a month and still got other unresolved issues.
5/5
TrustpilotRequest regarding a repair speedily…
Request regarding a repair speedily dealt with and as a landlord I was kept informed by Jasmine Henderson.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. My Property Box hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
