5/5
GoogleOver the past 14 years, Malcolm, Jasmine and Val have been brilliant in their help and professional services. All matters big and small handled seamlessly and efficiently.
Trusted Agent profile · Newcastle Upon Tyne
My Property Box Newcastle Upon Tyne reviews
★★★★★
367 reviews across 2 platforms
38 Acorn Road, Jesmond, Newcastle Upon Tyne, NE2 2DJ
My Property Box's office in Newcastle Upon Tyne, at 38 Acorn Road, is rated 3.7 out of 5 across 367 reviews on two platforms, including 148 Google reviews rated 3.3.
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Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent from the point of viewing…
Excellent from the point of viewing till the completion.
5/5
TrustpilotGreat stuff
Agent replied · 10 October 2026
Thank you for your brilliant review! We really appreciate you taking the time to share your feedback with us
5/5
TrustpilotThe staff at property box
The staff at my property box are all very nice. They are really helpful and they deal with any quieres immediately.
5/5
Trustpilotgood
good agency and supportive
5/5
TrustpilotVery smooth and quick move into a…
Very smooth and quick move into a rental property advertised and managed by My Property Box. The team kept me constantly in the loop and the online system is a breath of fresh air in terms of application.
1/5
GoogleSpent a year in their tenancy, nothing was ever done. Incredibly rude to my flatmate on the phone. Fire alarms fitted wrong and were to make a charge for a call out. Very unprofessional and a bit of a blunder
5/5
TrustpilotVery nice
Very nice, clear and helpful
1/5
GoogleThis agency is among the most unprofessional agency with poor business ethics. I will highly recommend anyone to avoid this agency. Don't deal with them till they have successfully grown into a systematic and mature business.
5/5
GoogleExcellent service. Malcom and jasmine are a asset to the company would recommend groves and certainly use again
5/5
GoogleGood service, property management team always prompt dealing with repairs. Staff in main shop professional and friendly. Mark
5/5
GoogleQuick response from the management team when something went wrong, very happy with the service provided
5/5
GoogleExcellent company to work with, Jasmine and the property management team are always friendly and professional
5/5
GoogleStaff are very kind and helpful and professional, it is very clear that they know their job and doing it in professional way
5/5
TrustpilotI use this company to let my property …
I use this company to let my property and find them to be very honest and straightforward. They are efficient and friendly on the phone and I would recommend them to other landlords.
5/5
GoogleGroves have been attentive, understanding and cooperative following a recent issue regarding the terms of our student tenancy. For this reason, I would recomend them as a student letting agent.
1/5
GoogleRating only, no written review.
1/5
TrustpilotUse a different company
Staff seem to do the very bare minimum and are awful at maintaining communication and at resolving issues.
5/5
GoogleRating only, no written review.
1/5
GoogleThey never got back to us !!!
5/5
GoogleFive stars for Joshua, he was really sweet and accommodating upon my visit!
5/5
GoogleFive stars for Joshua, he was really sweet and accommodating upon my visit!
5/5
Google5 star agency and manager
5/5
GoogleGreat experience so far. Would recommend- very professional and quick to respond
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. My Property Box hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
