Living Spaces reviews

★★★★★ 4/5

Google

Good experience overall! Thanks Chris for helping me find a great property in quayside :)

Ayesha · 26 June 2024

★★★★★ 5/5

Google

I used Living spaces in 2020. I needed to move quickly and had specific requirements of places I wished to move to. Thomas was great with sending me properties and arranging viewings around me and during the pandemic too! Great service, friendly and helpful staff, I’d highly recommend.

Briton · 20 June 2021

★★★★★ 1/5

Google

This is a review for the property management department of this company in particular. We did some maintenance contracting work for them for a short while and once we were allocated a job that was in an inconvenient location access wise so after having spent time to get there and taking all the equipment up to the property, we realised that the job had already been completed by another contractor and we basically wasted all that time and missed out on other work for the rest of that day and when we sent them an invoice of a small amount for this job, Living Spaces just refused to pay and take responsibility for their own mistake. This resulted in a financial loss to us and even though our point of contact at the property management did admit that it was their mistake for double booking the job, however they still refused to pay the invoice. This is the sister company of Kingston Property Services who actually manages the residential estate where I live and they are absolutely awful at providing the services that they charge every house every year as there are always issues with all the maintenance aspects of the areas where they “manage”.

Amir · 15 January 2025

★★★★★ 1/5

Google

Never ever recommend living spaces They will try to plan and take the deposit back at any cost And zero maintenance response

Deepak · 5 November 2025

★★★★★ 5/5

Google

The whole process of the sale of my property was seamless from the very start and was expertly managed by living spaces. The whole viewing element was dealt solely by their agents with feedback provided following each appointment. I received fantastic support and communication throughout the sale up to completion. Living spaces provided a 5* service, and I would highly recommend them.

Stephen · 5 June 2024

★★★★★ 5/5

Google

Vikki was great - ensured our sale went ahead even when it was a bit rocky. Very supportive and very good communication.

Flo · 22 December 2023

★★★★★ 1/5

Google

Very disappointed at the current level of service. Been using this company since 2006 and standards have plummeted. Emails not replied to, complete lack of communication The fees are always taken but I’m not sure what we’re paying for. Edit. Since posting the above, Living Spaces has contacted me and the immediate problem has been resolved with an assurance that the issues will not recur. I appreciate the prompt response.

Gillian · 23 September 2023

★★★★★ 5/5

Google

Since the flat reverted to me, on the death of my wife, I cannot speak too highly of the help and assistance given to me by the staff of Living Spaces. As a new landlord, they have given me a huge amount of help and guidance, and I have no hesitation in recommending them to anyone.

Dave · 12 June 2024

★★★★★ 5/5

Google

My purchase took longer than I would’ve liked but through no fault of Living Spaces. They were great to deal with right from my first enquiry about viewing the property. They were constantly in communication throughout the process, and were able to help find a solution for my living arrangements while waiting for my purchase to complete. Thanks a lot!

Keiron · 20 February 2024

★★★★★ 5/5

Google

As a landlord, I have been very happy with the service I have had fro Danielle and the team. They are quick and responsive to the needs of both the landlord and the tenant and while always keeping me informed, they are capable taking responsibility for the smooth running of the tenancy. I have never had to chase them for late or missing payments and have never had a significant void period. I am happy to recommend living Spaces to other landlords.

Berry · 21 June 2017

★★★★★ 1/5

Google

Following a leak, and a break in from the fire service it has taken a month to get an update to secure the front door - which is held together with a plank of wood - and with reports of people trying doors across the block. No update on the Plummer either, or understanding of the delay to either contractor / approval. It has taken me 5 chase ups to even get this far, wholly unacceptable for a property that isn’t secure.

David · 20 June 2022

★★★★★ 5/5

Google

Diane and her team have gone beyond the norm to sort out a problem to my and the tenants complete satisfaction.

Ian · 20 June 2023

★★★★★ 4/5

Google

Providing a good service, customer friendly, and quick in dealing with things.

Z · 13 October 2025

★★★★★ 5/5

Google

Every member of the team I interacted with were professional, considerate, and went above and beyond to ensure my sale went through in a timely manner. They communicated with me every step of the way and helped make this journey as seamless as possible.

Anna · 24 August 2024

★★★★★ 1/5

Google

*AVOID LIKE THE PLAGUE* When viewing the property we lived in, we loved the flat overall but were concerned that the furniture was old, broken and dirty. The flat was also full of other tenenats furniture that made a small flat even smaller. We were told that everything would be removed that wasn't on the inventory and the old, broken furniture like sofas, matresses etc would be replaced. This was not the case. The day we moved in was hell and we had no space to move. We called living Spaces and they advised us that we would have to call the council to get stuff removed ourself, we called and when the council came they refused to remove anything because of the condition the furniture was in. I myself had to hire a van and dismantle all the furniture myself. We then asked for the sofas to be replaced as they were broken, filthy and stank. We were told that although they agreed, the landlord was not in a position to replace them. We had to buy our own sofa. When moving out we cleaned for two days but accidently forgot to wipe the cooker hood. Living Spaces tried to charge up £180 for wiping the cooker hood. They also decided to lie and say there was some dust on a skirting board which would have to be paid to be cleaned. The property had not been entered for 2 weeks after we moved out due to Covid so even if there was some dust, it was due to the flat being empty. They eventually agreed to knock the price down to £90 and told us that they would send us an itemised bill for the cleaning service. Which never happened. This company are vile in the way they treat you and act like they are doing you a massive favour by letting you live in their property's, not treating you like a customer. Avoid them at all costs

Matthew · 20 June 2021

★★★★★ 1/5

Google

Out of all the agents we have dealt with in Newcastle we were disappointed with this service the most. We were in desperate need of a new home to move into ASAP. We asked for a video viewing of a number of the apartments they had advertised and informed Livingspaces of our circumstances. We waited and waited for a confirmation email but all we got was an email from Thomas saying his colleague Harry would send a WhatsApp which we replied asking for an email link of a video instead if that was ok and we received nothing. We called 3 or 4 times the following day and it rang out and went to answer machine. They were advertised as open on Saturday and yet we still never got a response. All these calls were made at different times of the day so was not even as if we were calling on lunch breaks or once the office was shut. 5 days after our initial request we have still not heard anything from Livingspaces despite numerous attempts to contact them. The frustrating thing is the property we favoured the most was advertised by Livingspaces and no one else so we have ended up taken a second option with another lettings company. They missed out on us as likely tenants and frankly we wouldn't want to risk having them as our agent as they've proven difficult to get hold of and not very professional at all.NegativeResponsiveness, Quality

Gregory · 20 June 2021

★★★★★ 5/5

Google

My experience with Living Spaces was great from start to finish. Despite a few hold-ups due to legal issues with the sellers, Living Spaces were supportive and communicative throughout. They don't use extensive jargon or send any unhelpful emails, they have a very clear cut approach to dealing with their clients and I really appreciated this. I would certainly recommend them.

Jake · 20 June 2023

★★★★★ 5/5

Google

As a landlord, we have used Living Spaces Newcastle for the last few years, and we continue to do so. Their quality of service is excellent and, importantly, they are always happy to go the extra mile to ensure that both the landlord and tenant requirements are well looked after. Payments to the landlord are always on time, any queries are promptly dealt with and resolved, and any wear and tear repairs are carried out efficiently by their associates. We can happily recommend Living Spaces to both landlords and tenants.

Brian · 20 June 2020

★★★★★ 5/5

Google

I was a newby to Newcastle with a job move, and as such was looking for an easy transition into finding somewhere to rent. The guys in the Living Spaces office were excellent from start to finish, from sending me daily email updates about new properties, through to quick viewings, and then to the ease at which the rental process went through. I dealt with several companies in Newcastle while looking for an apartment, and these guys were by far the best. professional, friendly, with time to talk (even if it was for information not specifically related to the property- like where things were in the town) . I would recommend these guys most certainly. keep up the good work! Jase

Jason · 20 June 2020

★★★★★ 5/5

Google

We chose Living Spaces because of their prompt personal response to our enquiry . All the staff were very friendly and helpful. They responses to any queries . We always felt we were important to the office , whoever we spoke to. Excellent service all round .

Rob · 20 February 2024

★★★★★ 5/5

Google

Hannah and Tom today with also Grant during the longer process were fantastic during the signing process. Hannah and Tom especially after I got a positive covid test on the day of needing to sign the papers meaning me and my flat mate could not come into the office to sign they organised a secondary process releasing stress for us and creating a very positive experience.

Louis · 20 June 2022

★★★★★ 5/5

Google

The people at Living Spaces were frequently helpful and fast to reply regarding several queries and issues we had with our tenancy. They were transparent, friendly, reliable and informative. Would recommend.

Neil · 26 October 2024

★★★★★ 2/5

Google

Sad to say they were extremely unprofessional. Newcastle branch are rude on the phone when trying to sort problems, granted they did send people quickly but that was in part due to a firm word from my side. Once it was made clear I was leaving after my 12 month tenancy they ignored my emails and arranged viewings at their own discretion failing to consult me. I cant stress how important it is to take pictures of your flat before you leave. They tried to extort me out of a sizable chunk of my deposit after claiming I left the flat in a state. They only backed down after I argued and showed them my pictures of the flat in a clean state with dates attached. They also advertised the flat using pictures from the cleaning I did ( which was a surprise but backed my claims) - before accusing me of leaving it in a state. Only when confronted did they accept my version of events after weeks of arguments. Totally extortionate, not worth the service. I advise staying away from them if you are looking to rent.

Charles · 21 June 2018

★★★★★ 5/5

Google

The people at Living Spaces were frequently helpful and fast to reply regarding several queries and issues we had with our tenancy. They were transparent, friendly, reliable and informative. Would recommend.

Neilo3333 · 22 October 2024