Living Spaces reviews

★★★★★ 1/5

Google

The lettings team were absolutely fantastic can not fault a single step along the way of moving in , the property was ready on time and spotless clean with all maintenance issues mentioned prior sorted before I moved in , however my …

L · 16 October 2025

★★★★★ 5/5

Google

The team at Living Spaces have been excellent throughout the whole selling process. From the initial evaluation and sale negotiations through the whole sale process of the property their communication and support has been fantastic. I can thoroughly recommend them as an estate agent and would use again.

Angela · 20 July 2025

★★★★★ 5/5

Google

Great service from Living Spaces. All staff were friendly and professional. Special mention to Vikki who worked hard to get my sale over the line in excellent time.

Sarah · 17 June 2024

★★★★★ 5/5

Google

I had the pleasure of working with Living Spaces during the purchase of my flat, and I couldn't be happier with the experience. Their professionalism and attention to detail were exceptional, guiding me through every step of the process with ease.Moreover, their seamless coordination and proactive approach made the entire process stress-free and efficient. I truly appreciate their dedication to customer satisfaction and would highly recommend Living Spaces to anyone looking for a reliable and trustworthy estate agent. Thank you for making my flat purchase such a positive and enjoyable experience!

George · 20 February 2024

★★★★★ 5/5

Google

We recently used Living Spaces as we were looking to buy a flat in the Newcastle area. Joseph from the company showed us around a property which we thought might be suitable, as it turned out this was not the case. During our conversation …

Gordon · 16 July 2025

★★★★★ 1/5

Google

I am very disappointed at the current level of service. I have used Living Spaces since 2017and standards have dropped significantly. Emails not replied to and nobody bothered to address my concerns which I raised a week ago. Furniture in the property was replaced without my consent or acknowledgement with an eyewatering bill of >£400 which I only realized a few weeks later after it was actioned.

Tee · 25 September 2024

★★★★★ 5/5

Google

Vikki and her team at living spaces were very professional from start to finish. I have been a customer of theirs for many years and always recommend their services for sales and lettings to anyone considering property in the north east.

Chris · 20 June 2023

★★★★★ 1/5

Google

If I could give 0 stars I would. I have never had an experience renting as bad as we have endured with living spaces and Kingston properties. The estate agent managing our move in lied to us about a leak and the repairs of this. It took over 6 months after our move in date for things to finally be started for the repairs. Everytime we emailed we were ignored , when we rang we would be promised follow ups but no one ever got back to us. Managers would answer the phone and claim there were no managers in to take our calls. A manager came to view the property and take photos of the issues but never got back to us. When I called to follow this up, he was extremely rude & acted like he had no idea what I was talking about. We are experiencing another leak and a mould escalation that again is being ignored. Repairs reported over 5 months ago that again have been ignored which is damaging their property but still nothing. Staff are extremely unhelpful and don't share anything regarding progress of complaints or issues The management team have shown no empathy or any type of effective communication during our tennancy and seem to not understand the stress this can cause their customers but it seems like they do not care. If they did send contractors for work it would never be communicated and they would turn during my working hours or when out prolonging repairs further. We followed the complaint process when we first moved due to issues we were not told about and nothing was ever followed up, contact from us was once again ignored. They really don't care unless it's to do with money. The property ombudsman has been made aware because our experience has been that bad, legal advice was sought throughout all of this which advised us they are breaking their side of contractual agreements and the law. Stay well clear if you are wanting to rent in Newcastle

Jess · 21 January 2024

★★★★★ 4/5

Google

Still chasing former tenant for un paid rent. They started paying then stopped over a year ago.

Richard · 16 March 2026

★★★★★ 4/5

Google

Due to human error I accidentally payed an extra months rent. Georgia was instrumental in resolving the issue quickly and effectively

Ben · 26 July 2024

★★★★★ 5/5

Google

My property received offers on the two occasions it was marketed, within just days. The first sale fell through through no fault of living spaces and during the second sale, which completed, the sales team were proactive and communicative. The sales was then passed to Business Manager, Vikki Higginbottom, whose praises I cannot sing highly enough. Vikki, was an integral part of the progression of the sale and without her careful and timely calls and negotiations, the sale outcome may have been quite different. She was very supported of my position and was extremely tolerant of my frustrations with the sale process. If I have the choice again, I would only choose living spaces to sell my city centre property, given the high quality of service and personability I experienced.

Cassie · 22 December 2023

★★★★★ 5/5

Google

Thank you to Debbie Robson and colleagues for keeping me informed and dealing efficiently with any issues.

Norrie · 27 September 2024

★★★★★ 1/5

Google

They tried to take 100% of our deposit, listing nonsense reasons. Had to go through a 4 month long adjudication process to get our money back, where the adjudicators also thought their claim was grossly excessive and unfounded. …

Daniel · 16 August 2025

★★★★★ 5/5

Google

Having rented for 5 years of my life I can safely say Living Spaces were the easiest to deal with. Agents were prompt to the viewings and were very responsive to emails even with the busy period due to COVID. Signing was swift too compared to the other companies I have dealt with.PositiveResponsiveness, Professionalism

Jack · 20 June 2021

★★★★★ 5/5

Google

Brilliant Service! I was well supported and informed throughout the sale process by Vikki and Joseph. It was painless. Thank you All at Living spaces!!

Geraud · 16 December 2025

★★★★★ 5/5

Google

Kate was amazing & helped me out with the smooth onboarding of my new flat. She is very helpful & made sure to resolve all my queries on time. It was an amazing experience with Living Space.

SANDEEP · 20 June 2023

★★★★★ 1/5

Google

Would give 0 stars if I could, disgusting company who only care about money! I have been a good tenant for over 2 years, never missed a rent payment. Now comes the time to get my deposit back & they are making up any excuse to not give it back. Saying I had a dirty oven, the oven was dirty when I moved in, the whole flat was! My contract was with gentoo, but when these took over it’s been nothing but issues. You’re ruining gentoo’s reputation & should be ashamed. STAY AWAY FROM HAWKSLEY HOUSE APARTMENTS! & these lot all together!

Zoe · 24 August 2023

★★★★★ 5/5

Google

We’re very happy with our experience while making a purchase with Living Spaces. Hannah Wilson was very attentive and friendly and answered every query very quickly and concisely . She made everything happen smoothly and always with a smile. Would highly recommemd!PositiveResponsiveness, Professionalism

James · 26 August 2022

★★★★★ 1/5

Google

If you are looking at renting a flat avoid living spaces. My partner and I went through living spaces for rent our first home together in September 2024. The communication from them was absolutely appalling but we managed to get things …

Alex · 16 May 2025

★★★★★ 5/5

Google

LivingSpaces is the reason our sale went through! Without the support from our handler at living spaces we would still be waiting on our solicitors. Highly recommend using living spaces, they are on the ball, keep you in the loop and strive to complete your sale. Our handler built a strong relationship with us and called us frequently making sure we were aware of everything they were doing along our journey! Extremely helpful and smooth experience! Everything they said, they did!

Lucy · 25 July 2023

★★★★★ 1/5

Google

They tried charging me £93.60 to change two light bulbs in the flat after we left. We left new light bulbs for them but they were adamant it cost them £93.60 to switch two spotlight bulbs. Luckily the DPS sided with me and massively reduced the charge after disputing but come on - on what planet is it reasonable to try charge £93.60 to change two bulbs...

Jonathan · 20 April 2024

★★★★★ 5/5

Google

I had an issue with my flat elsewhere and couldn’t move in at the expected date. I was rushing around trying to find something ASAP. The market right now is crazy and most estate agents were very useless; i tried going in to speak to many. Living Spaces were the only estate agents to actually provide a helpful service. We got a viewing booked in rlly fast and the estate agent Erin helped in securing the flat i liked for me. Very grateful to the team there as i am now settled and have somewhere to stay.

Zainab · 20 June 2023

★★★★★ 1/5

Google

I wish I could rate my experience with this company lower than 1- star. I think the name, Dying Spaces would be a more apt company name. This is by far my worst rental experience having lived in many cities across the world. I moved into one of their apartments in the middle of winter (mid Feb this year) and was given information on how to pay rent but nothing on how to operate the water heater which was turned off when I moved in. After several emails, calls and days of taking cold showers, one of the property managers emailed me "a how to operate" list. I followed the instructions but to no avail. I sent another email (day 5 of no hot water experience by the way) with pictures of the heater and the switches I had turned on per the instructions given and got no response so I followed this up with a call. I was told that they would only send a contractor over if I agreed to pay the cost of the visit. Apparently, I have to pay for the cost of the visit if it turned out the heater wasn't working due to my "human error". Faced with the possibility of another cold shower (i.e. day 7) in the cold North eastern winter weather, I caved in. You can probably guess the rest of the story - They claimed the switches were turned the wrong way although I followed the exact instructions they gave me and sent them pictures (which they never even bothered to check). No consideration for the fact that I moved into a new apartment with no hot water and endured almost a week of cold showers. No consideration for the countless calls and emails. No consideration for the fact that I followed the instructions they gave me after day 4 and sent them pictures. Please rent with a different company. Living spaces only cares about your money and has no consideration or common decency for your wellbeing. To them, you are just another quid.

Albert · 20 June 2023

★★★★★ 5/5

Google

I gave Living Spaces five stars across the board because they are head and shoulders above any other agent I use or have used in other regions of the UK. In every aspect of the service they provide. Its about integrity - if they say they'll do it they do it. If I need to input new information or revisions to the sale process it is reliably taken on board and processed. They are highly efficient I feel valued whenever I interact

Mark · 20 June 2023