Living Spaces reviews

★★★★★ 5/5

Google

I had a fantastic experience with Living Spaces. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always responsive and kept me well informed every step of the way. What really impressed me was their attention to detail and commitment to delivering excellent service. Everything was handled with care, and their communication was clear and consistent throughout. I would highly recommend Living Spaces to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 5/5

Google

I have had a great experience renting with Living Spaces. The entire team has been fantastic to deal with from start to finish. I would especially like to thank Joanne Ridley, who has always been incredibly supportive. Whenever I have queries, she explains everything so clearly and responds in a timely manner, which has made the process stress-free. Luke was also a huge help when I was searching for properties to rent. He assisted me thoroughly in finding the right place. Additionally, Justine has been amazing regarding maintenance issues. She is always responsive and ensures that any problems are sorted out in a timely manner. I truly enjoy staying in a property managed by Living Spaces!

Mingchu · 19 March 2026

★★★★★ 5/5

Google

Outstanding letting agent, couldn’t recommend them more. I first rented through Living Spaces back in 2022. The rental market in Newcastle was absolutely crazy back then. Every other agent I tried either ghosted me, cancelled viewings last minute, or just told me “sorry it’s gone” after I’d already booked time off! Living Spaces were the only ones who actually bothered. They were very proactive and emailed new places every day and then followed up to arrange viewings. Within a couple of weeks they’d helped me secure a 2-bed apartment in a really competitive Quayside location. The referencing was straightforward and quick. I work from home, so I had to reschedule a few property inspections around Zoom calls. They were flexible about it and didn’t make it awkward. Over the three years I was there, any issues in the flat were handled swiftly through their maintenance portal, with no chasing from me. If you’re looking for a letting agent that’s actually professional, organised and responsive, highly recommend getting in touch with Luke Cowen or Lily Waller in their lettings team.

Carl · 16 March 2026

★★★★★ 5/5

Google

I have nothing but praise for Living Spaces in Newcastle. The seamless communication between Lettings, Property Management and Accounts is impressive. Luke Cowen and Lily Waller answer my queries instantly....Debbie Robson is to be congratulated on chasing if there are any late rental payments....and Jo Ridley, Ethan Jameson and Diane Mutch have all been extremely helpful in the management of my property. They all know how to look after Landlords; more than our Chancellor does !

Tony · 16 December 2025

★★★★★ 1/5

Google

During our tenancy we did not experience any major issues with this letting agency, however when we moved out the property they tried to claim significant cleaning charges. This was despite us leaving the property in a much better condition than how it was when we moved in. I called the agency and asked to speak to the property manager who had been dealing with the case, and they did not call me back until I got in contact again. They informed me over the phone the charge was ‘not significant’ and refused to discuss anything to do with the charges despite agreeing with me the property was left in a very good condition. After a few more email communications showing the inventory before and after we moved into the property, I requested the case be escalated to their manager for confirmation there was nothing further they could agree, and that is when my emails were ignored. We took this up with the deposit protection scheme, who agreed the charges were unreasonable and we were refunded back the full deposit. I would not recommend this agency to anyone for this reason, as they clearly just try their luck claiming money even when they know it is unreasonable.

Nat · 2 April 2026

★★★★★ 1/5

Google

I was living in 17 kingfisher court Gateshead. Never ever go for that property. Both agency and owner are unresponsive and greedy for your deposit. The property looks good from view perspective but it’s not maintained deeply. I faced lots of issues and quality of furniture, broken bed, chairs, pathetic sofa. And living spaces dint listen to any repair. Bulbs were old and flickering. And at the end they will take your full deposit.

Jyoti · 4 November 2024

★★★★★ 1/5

Google

I’ve been renting with this agency coming up to 4 years now. Everything has been great with them until I had to report a major repair as well as a couple of minor repairs. November 2022 there was a massive leak in the main bathroom, 4 contractors came out on different dates to advise me that new flooring and a new shower is needed to be installed. I chased this up with the agency many times to be told that a quote has been sent to the landlord and they are just awaiting approval. 18 months later and still absolutely nothing. 9 emails sent regarding this, 2 of which were delivered and read but when I rang to chase this they denied all knowledge of the emails. I called 4 days ago to get an update on what’s happening and yet again advised they’re ’awaiting approval from the landlord’ as they haven’t been able to get in touch with him the past several times regarding the bathroom. The amount of bugs and the smell from the damaged bathroom is appalling, which makes me think the agency have heard word from the landlord but they don’t want to pay the bill for a new bathroom fit. Come February 2024, I had a burst boiler which flooded a lot of the flat and damaged the carpet which caused it to rise and produce an awful smell in the flat and what also damaged the underneath flat. They were very quick to come out and change the boiler and to also get a contractor out to clean the carpet. Unfortunately the carpet in the living room was stained from the brown liquid produced by the boiler so the carpet is now discoloured. Again, this has been chased up 4 times all of which the same excuse ‘waiting for the landlords approval’ even though I’ve advised the agency the carpet smells foisty and just makes the flat smell disgusting. 3 weeks ago I reported a repair due to my washing machine being stuck on just the spin cycle. The repair was not picked up until I rang earlier this week which is going to ‘looked at’ and a quote ‘sent to the landlord’ which I strongly doubt. When I called earlier last week I requested to speak to one of the staff I’ve dealt with before as she’s very helpful and quick on getting things done. The girl I spoke to said she would pass on the message to the lady I wanted to speak to would call me back. No call/email at all. It’s a shame because I’ve had absolutely no problems with the agency before, it’s ever since I’ve reported the last few repair requests that I’m either being lied to, ignored or just forgotten about and the flat is in dire need of these repairs, especially the bathroom and carpet.

Reece · 20 May 2024

★★★★★ 1/5

Google

Very strange my review does not seem to be up from 2023 so I thought I would take the opportunity to write a new one as a friend asked me for information on this company as she knew I previously rented through them. I moved into my property in may 2023 after having paid 6 months upfront the agent asked for another 6 months upfront to commence in 6 months time which I thought was strange but agreed nonetheless. On viewing the property the agent knocked on the door lightly and entered with a key I didn’t think much of it until the tenant was still in there and look flustered that someone had just entered after not even waiting to open the door to be honest In the first week of my tenancy a man working for the agency entered my property while I was asleep in bed in a state of undress. I was very obviously distressed and he said “well I did knock” I asked why he was here and he said he was here for an inspection and I said no one has informed me about any inspections yet. He treated me like I was evading an inspection and said he would be back in 5 minutes in this time I had a panic attack and was trying to get hold of the agency he said that they don’t make mistakes. Then he rang and got hold of them straight away and they said “why is there an inspection booked for there she only moved in last week”. He then went and took photos around the property. Apparently the inspection had not been cancelled for the previous tenant. The lady on the phone told me how shaken the man was.. not shaken enough to not take photos of course. My advice is avoid this agency especially if you are a lone female.

Laura · 16 December 2025

★★★★★ 5/5

Google

I rented an apartment from LivingSpace a few months back. I am very happy with the service I received from them right from the start. There were few communication issues in the beginning but the moment it was informed to them they were able to rectify it without any delay. Also their property management team provides a very prompt service addressing any issues reported within no time. I am very happy with the service I got as of now and look forward to continue receiving the same level of service.

Shyni · 21 March 2024

★★★★★ 5/5

Google

Property management team are excellent, approachable and extremely easy to get in contact with. Every time I call or email the team about the properties they manage for us, they are quick to answer or respond. They use their initiative, are up to date and knowledgeable about the rental market, so they are on the ball when it comes to helping landlords market the property for the best fees. We recently had a fairly significant problem with one of the properties. Diane was absolutely outstanding in managing and resolving this issue for us. She really did go above and beyond to make sure everything was sorted and in a timely, efficient manner. Well worth the management fee that we pay for Living spaces to manage our property. As a landlord it can be such a difficult thing to predict when it comes to major repair works, but Diane took care of every detail so we didn’t have to worry about it. Everything was sorted with the best possible outcome. Would definitely stick with Living Spaces for these properties and any future properties thanks to our experience so far.

Andy · 20 June 2023

★★★★★ 5/5

Google

Superbly professional in all aspects of the sales process. Knew the vendor intelligently well, and worked with them and me (the buyer) to get the deal over the line at an equitable price - and in the face of multiple conveyancing difficulties and delays. Always available inside and outside office hours, and genuinely committed to the very best service. Outstanding service Vikki and the team.

John · 20 April 2024

★★★★★ 5/5

Google

Vikki was incredible - so helpful and supportive throughout the buying process. She ensured that the whole thing went smoothly and nothing was ever too much trouble. I have worked with Estate Agents in the past but Living Spaces and Vikki were exceptional - she went above and beyond, even on her non working days. I would definitely recommend them and will definitely use the Agents when buying and selling again. Outstanding.

Kerry · 20 June 2023

★★★★★ 1/5

Google

There has been no communication from this agent. Despite numerous attempts to contact them, I never received any response regarding viewings for their properties. Another agent eventually had to reach out to inform me about the situation. A total lack of customer care.

Mark · 11 December 2024

★★★★★ 1/5

Google

Me and my finance lived in a livings spaces property for 6 months, after losing our first property through them and only being offered an extremely expensive flat 2 days before we would be losing our current flat. After moving in we had no hot water for two weeks and after the boiler was fixed it broke down again, taking another week for it to get fixed. The property was in a state and we never once had contact with the landlord, only living spaces representatives who were far from helpful with any issues we had. After 6 months of living in the property we were told the flat was being sold and we were forced to find another place, causing a huge amount of stress for us both as well as our recently adopted cats, this after they increased our rent per month. If you are looking to rent I recommend avoiding living spaces as in my experience they couldn’t care less about the renters and we’ll do whatever they can to take more of your money whilst providing very little in return, they’ve caused us nothing but grief for the 6 months we were with them

Gabriel · 11 April 2025

★★★★★ 5/5

Google

Recently moved into my apartment and was assisted by the kind and friendly letting specialist, Luke Cowen! He gave me a stellar viewing of the property and was really helpful and quick on the replies whenever I had any concerns. Thank you, Luke! Your service has been amazing.

Sabeela · 16 February 2026

★★★★★ 5/5

Google

Definitely the best agents I have rented with in Newcastle over 7 years of renting from 7 different agents! Everything was clear and easy, including reporting problems. When I have reported fixes they have actually been properly dealt with rather than just 'patched up' to get by which is a first! Would definitely recommend these agents to other renters.

Rebecca · 22 November 2023

★★★★★ 5/5

Google

Vikki and her team were superb in facilitating a smooth purchase for us. Nothing was too much and they would always make sure they came back to us quickly with any queries. All in all a very pleasant experience and we would use Living Spaces again to buy or sell and highly recommend them to other prospective buyers / sellers.

Laurie · 23 October 2023

★★★★★ 5/5

Google

Jamie is very personable and professional. He is an asset to the living spaces team. He has good communication skills and kept us informed at all times throughout our sale

Karen · 19 March 2025

★★★★★ 5/5

Google

The service provided by Living Spaces in Newcastle was excellent. Communication was superb. Would definitely recommend and use again.

Peter · 30 May 2025

★★★★★ 1/5

Google

AVOID LIVING SPACES - DEPOSIT SCAM! Avoid 13 Peel House, Temple Street, Newcastle upon Tyne, NE1 4BP. Please see other recent 1 star reviews where other tenants have been through the same as me! 1) Living Spaces & the landlord will try and steal your deposit from you on behalf of the landlord. I left my flat immaculate and had to go all the way through to an independent adjudicator to finally get my full deposit back (3-month process). Thankfully, The Deposit Protection Scheme concluded that Living Spaces and their landlords were trying to scam me and so I got a refund! They tried taking £150 off my deposit for a ‘light clean’ of a 1-bed flat with 3 small rooms… They quoted an hourly rate of £17-£20 per hour for a clean which would amount to a 7.5 hour clean in total for £150. As you can imagine, this was found to be a scam and I got my money back after providing video evidence. 2) My flat had a terrible smell. Living Spaces & the landlord refused to undertake a carpet clean, it was dirty (insects, sweet wrappers, used tissues), the sofa was torn, the table had only 3 legs, and had a leaking toilet when I moved in. They also told me that the mattress needed replacing as it was filthy on the day I moved in. I had to wait a significant length of time for this to be replaced. 3) Living Spaces had no spare keys and therefore could not access my flat to make repairs/replace missing/broken items - I do not know why. I got keys cut for Living Spaces as I worked 9-5 Monday-Friday so was unable to give them my set of keys within their opening hours. Living Spaces refused to refund me for this! 4) They will not address any mould at all which left me with chronic sinusitis! A truly appalling company and landlord who do not care about their tenants. They are always on the side of the landlord. You will have to go through the independent deposit protection scheme to get your deposit back - even after sending Living Spaces clear video evidence that I left the flat immaculate! Please, please AVOID at all costs and don’t get into a position like me - avoid wasting hours chasing and fighting a battle with Living Spaces/the landlord!

Jacob · 3 December 2024

★★★★★ 5/5

Facebook

I used LivingSpaces to buy a flat I was purchasing to support a career move. They took my needs in to account; namely good location and a car parking space, and provided me with a recommendation that I have ended up buying. The sale process was extended due to the COVID pandemic, but they were supportive and reasonable throughout. Hannah Wilson was particularly helpful and her professional support was useful during the sale process. I would recommend LivingSpaces!

James · 13 October 2020

★★★★★ 1/5

Google

Didn't bother fixing issues I reported multiple times during my tenancy and tried to take money off my deposit. Seem to only care about maintenance when they can try and take your money for it. If this happens to you, dispute the amount with the DPS you will probably get most or all of it back.

J · 6 September 2025

★★★★★ 5/5

Google

My experience will living spaces can be divided into two segments 1. Buying thru them- the entire process was very smooth, the communication was spot on and I never had an issue with any of the individuals I interacted with. Over all 10/10. 2. Renting the apartment- Both Karen and Rachel have been always on top of the issues. Karen's communication has been fabulous. Danielle has been very helpful in answering my questions. I won't hesitate in recommending LS to any of my mates or co workers. Thanks

ABHI · 21 June 2018

★★★★★ 1/5

Google

This is the worse renting experience I have ever had. After moving into a flat with my partner, we discovered the place had not been cleaned at all, Door handles were not secured properly and have missing screws, there is dust everywhere that turns your socks black, dirt and cobwebs on literally everything including INSIDE the freezer, and many bugs. That's not even the biggest problem, the worst is that the windows are bolted shut and there are locked bars covering them which we were never given keys for. After reporting the issue and needing to make several phone calls for updates (which we never recieved) we finally got an email saying a contractor would be sent out. This was sent 3 weeks after the origonal report was made and after countless emails and phone calls several days every week trying to find out what is happening. We were told the contractor would be here between 9Am and 4PM as it got to 3PM and we still had not heard anything I called the property managemnt team to get an update and yet again was told I'd get a call once they know what is happening. It got to 4:30PM so I decided to call again as I know the office closes at 5PM and still had not heard anything. Turns out the contractor was too busy to get to us today so after 3 weeks of waiting for somebody to come out and after finally being given a day. We still had to chase them to see what was happening just to be told that nobody will be coming to look at things. The property management team is a complete joke and not even worth contacting. You are better off reporting your issues to your council and getting a court to force them to take action.

Remique · 26 July 2024