Jan Forster High Heaton reviews in Newcastle upon Tyne

★★★★★ 5/5

Google

I am happy to recommend Jan Foster estate agents to anyone. I have been using the Forest Hall & High Heaton branches from October 2019 - December 2020. I was in the sad position of having lost my father in 2019 & having to clear and sell the home he lived in and loved for 60 years in Forest Hall. From the outset Lauren & Alayna treated me with sympathy and understanding which made a difficult situation more bearable. They also did the basics very well and marketed the house well and actively, bringing in frequent viewers. We had a buyer at the asking price within 2-3 months. When that buyer backed out they also put me in touch with their auction partners who did get the sale done. Due to Covid & my not living in Newcastle Lauren even read the meters for me on the day of completion. Very nice people, very helpful and they knew the local market in that area. Thank you all! :) Richard.PositiveResponsiveness, Quality

Richard · 26 October 2021

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could.

Would give 0 stars if I could.The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit. Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.

Jordan · 13 September 2021

★★★★★ 5/5

Google

While the sale of our house wasn't straight forward the staff at Jan Forster's went over and above repeatedly to ensure the process went as smoothly and as fast as possible. Communication was exceptional and the friendly, personal and supportive tone of the staff, particularly our lead member Lauren Vincent, meant that we always felt in safe hands. I would recommend this company and this branch to everyone.PositiveResponsiveness, Quality, Professionalism, Value

Mandy · 26 October 2022

★★★★★ 1/5

Google

Jan Forster High Heaton delivered a highly disappointing experience. After buying a flat and collecting the keys, I arrived to move in, only to discover that someone was already living there! The entire process was marked by a lack of attention and care.

Michael · 26 August 2024

★★★★★ 1/5

Trustpilot

Dishonest, do not follow published procedure.

Totally dishonest company who does not implement their published policy. As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.

Paul · 24 March 2021

★★★★★ 5/5

Google

We have used Jan Forster estates to sell a number of properties over the years, but with the last sale they really did excel themselves. The service was exemplary, supportive, proactive, positive, quick and the team were always kind, friendly and polite when speaking on the phone or over email. In particular the team at the High Heaton branch in Newcastle are outstanding, I can't say enough about how utterly brilliant they were. Thank you and keep up the excellent work.PositiveResponsiveness, Professionalism

Mark · 26 October 2020

★★★★★ 5/5

Google

I recently bought a flat using Jan Forster and they were fantastic in supporting me through it! I have had poor experiences with other estate agents where viewings and enquiries were made to feel like such a burden and Jan Forster were the total opposite. Their staff have been nothing but friendly, efficient and accomodating with extra viewings, answering enquiries quickly etc. I would 100% recommend them!

Hollie · 26 October 2022

★★★★★ 4/5

Google

Ethan from High Heaton office was very helpful and he kept me updated via phone and e-mail. He was efficient and knowledgeable in the information I required. Good communication overall.

Lisa · 2 December 2024

★★★★★ 1/5

Trustpilot

AVOID LIKE PLAGUE

Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like the plague.

LandlordsAreLeeches · 16 November 2023

★★★★★ 5/5

Google

Unfortunately our sale was made more difficult with COVID restrictions, however Jan Forster was with us all the way. They went above and beyond to keep us updated on our buyers progress, speak to the rest of the chain and were always available to answer any queries or concerns. Their friendly, professional and approachable service added the human touch which was very much appreciated in such uncertain times.PositiveResponsiveness, Quality, Professionalism

Kaye · 26 October 2021

★★★★★ 1/5

Trustpilot

I wish I had read the reviews before…

I wish I had read the reviews before engaging with Jan Forster Estates as we'd not had gone near them. My daughter had a move in date a month in advance from them, she booked her removal company etc. 1 working day before move in, the agent pulled out saying the existing tenant was no longer moving out. Something not right about the whole thing, it stinks!

Carol · 25 March 2022

★★★★★ 1/5

Google

A really poor experience, awful customer service and rude staff. When we came for the viewing the agent told us there will be a new washer dryer fitted and everything will be good to go from our move in date. When we first move in we speak to the landlord and he's telling us that we will have to buy our own washer dryer or go do our laundry elsewhere. The landlord let us know that he had not spoke with the agency about getting a new washer dryer for the property. We've been in our new home for a week now and we still have not received our agreements which we urgently need to sort out our parking permit. Before we kicked up fuss with the landlord about the washer dryer we went to the agency and they said they could do nothing to help us other than printing a piece of paper for us to go to the citizens advice bureau and usher us out the door as soon as possible before any new clients (wads of cash) walk through the door. An absolute insult to be paying £360 to an agency which has clearly mis-sold us the property. The £360 doesn't even include tenant check up fees and any other hidden fees that the tenant data company will try to slap you with. Not only that our general experience showed them to be slow to return calls for which the majority of the time I'd have to ring them back myself. I am self employed and I don't think I'd ever get single client if I treated my customers the way Jan Forsters treats theirs, but it's not a problem when you sit on prime land where property sells itself.

Joe · 27 October 2017

★★★★★ 5/5

Google

We've just finished purchasing our first home through Jan Forster Estates. Having made the mistake of employing a dreadful solicitors firm, the process was a long, and stressful process. Throughout, however, Jan Forster remained in close contact with us, were professional, and provided us with the reassurance we definitely started to need! I'd definitely recommend Jan Forster, especially for their ability to manage us at crisis point!PositiveResponsiveness, Quality, Professionalism

Emz · 26 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all cost!

If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!

Rebecca · 16 August 2024

★★★★★ 1/5

Trustpilot

Imagine....

Imagine how morally bankrupt you would have to be to evict a family of six, including an eight month old baby, from their house 2 weeks before Christmas? Excellent service if you want a pesky baby out of the house just before Christmas, otherwise avoid!!!!!!!!!!

Karen · 16 November 2023

★★★★★ 1/5

Trustpilot

Forgot to pay rent to my account…

Conveniently forgot to pay rent to tlandlord account.I only noticed 2 weeks later when the account was overdrawn. Called them and they had no idea. Not the first issue I've had with this company and I'm sure it won't be the last. Will be taking my business elsewhere when tenancy comes up fior renewal.

Kevin · 2 March 2023

★★★★★ 5/5

Google

What a great service we received from the Heaton branch! From the initial valuation, to helping us all through the sales process and finally through to that last push to get the sale complete. No question was a bother, and they gave it their all to get completion done ASAP once the ball was rolling. Massive thanks to all that were involved in the sale of both our properties.

Joanna · 26 October 2020

★★★★★ 5/5

Google

Jan Forster were great from start to finish, with no issues in between. In particular I’d like to thank our agent Lindsey, for being very proactive, especially when it seemed like communication from either side had slowed down. Had it not been for this, it probably would have been quite a bit longer before we actually managed to move in!PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 26 October 2021

★★★★★ 5/5

Google

We bought a property from jan forster, they were very responsive, and even when things got complicated they helped us solve issues quickly. Id highly recommend them and im happy the purchase has went through Regards Abdul and Aslan Property Investors

Aslan · 30 November 2023

★★★★★ 4/5

Trustpilot

keeping seller updated on progress

I sold my property took longer than expected but that was due to first buyer dropping out.

N · 22 January 2025

★★★★★ 5/5

Google

We were very happy with the service from Jan Forsters whilst selling our property. They were always helpful and responded quickly to every question they showed all the prospective buyers around the property as we lived away. Thanks foe an excellent service.

Janet · 26 October 2023

★★★★★ 5/5

Google

It has been an absolute pleasure to deal with this organisation in general, and Amber Bulloch in particular. She has gone above and beyond to help us find a suitable property while also clearly being mindful of her responsibility to the property owner. I highly recommend her and this firm!PositiveResponsiveness, Quality, Professionalism

Marion · 26 October 2022

★★★★★ 1/5

Google

very poor customer service. really rude attitude from one of the agent in the high heaton office. really sad and disappointed. But when I rang another number the agent was polite and helped me to sort out the problem.

James · 27 October 2016

★★★★★ 5/5

Google

Have been a client with the Heaton branch for about 6 years and they have never let me down in finding a tenant the experience I have had this month was amazing and the staff were very good from start to finish , dealt mostly with Jack Card who was very professional and had a pleasant mannerPositiveValue

Ian · 26 October 2021