Jan Forster High Heaton reviews in Newcastle upon Tyne

★★★★★ 1/5

Google

Awful just awful 1star is to much Poor service Poor attitude Poor management look at reviews all across the review platforms please save yourself hassle stress and your hard earned money Utterly cluelss .

Neil · 11 October 2024

★★★★★ 5/5

Google

I recently purchased a property through Jan Forster and they have been very helpful from arranging the viewing of properties and eventually completing the purchase. Lindsey and team were very nice and responsive to our queries even during the challenging working hours for everyone due to covid restrictions. Thanks for your help!PositiveResponsiveness, Professionalism

S · 26 October 2021

★★★★★ 5/5

Google

Just sold my house through Jan Forster Estates and it was an excellent service from start to finish. Very responsive to all email and calls, kept me up to date on the whole process and made everything as clear and easy as possible. Would highly recommend Lauren and her team.PositiveResponsiveness, Quality, Professionalism, Value

James · 26 October 2021

★★★★★ 1/5

Trustpilot

Very poor service

I tried to show up at their offices to arrange a viewing, but they closed the office because there were protestors. I learned from the protestors that Jan Forster has kept one of their existing tenants in disrepaired housing with mould, ivy and dangerous electrics, and served a section 21 on them after they filed a complaint with environmental health. I'm glad I bumped into them, or who knows what my renting situation would have ended up being! Do not rent from this organisation!

F · 16 November 2023

★★★★★ 1/5

Trustpilot

Damp, mould, leaks

Have you ever felt like your house doesn’t have enough greenery or water features? If so, I wholeheartedly recommend renting with Jan Forster Estate Agents. JF understand that city life often means you don’t get to spend enough time in nature, so they let nature come to you! JF allow their tenants to live for months on end with mould; ivy growing through cracks in the structure; leaks; and damp. They ignore their tenants requests for these things to be removed, to the extent that four rooms in one family’s house were totally unusable. JF are so dedicated to the idea that we should all be communing with nature and the outdoors that they even served this same family an eviction notice for 10th December, sending them out onto the streets for Christmas.

Hollie · 16 November 2023

★★★★★ 1/5

Trustpilot

appaling treatment of tennants

appaling treatment of tenants, property left in disrepair with multiple health hazards such as electrical hazards and damp/mould, when complaining about these issues, was issued with a no fault eviction. absoloutley abhorrent 'service' and treatment of tenants who have always payed rent on time. the landlord lives and works in dubai earning massive amounts. the letting agents have no care or regard for human wellbeing and care only about maximising profits and allowing tenants to either accept living in squalor or be homeless.

DownWithLandleeches · 15 November 2023

★★★★★ 5/5

Trustpilot

We had a great experience buying a…

We had a great experience buying a house through JFE tynemouth branch. Lorraine in particular was very helpful and forthcoming with communication between ourselves and the seller. Would use them again.

Abbie · 25 October 2025

★★★★★ 5/5

Trustpilot

Very happy to recommend

Jan Forster Estates have found excellent tenants for my rental property for several years, so they were my first choice when I decided to sell and I have not been disappointed.

Dawn · 24 October 2025

★★★★★ 5/5

Google

We choose to sell our house with Jan Forster after having few estate agents evaluating the property, due the Andrew McInnes who impressed us with his professional attitude. He gave us the best advice and he’s approached worked perfect for us. We wanted to sell our house quick due to relocation and we had a secure offer just 10 days after the house was added to the market. We cannot thank enough to Andrew and entire Heaton office team. They are amazing and I would not hesitate to sell a property with them again in the future!

Dana · 11 October 2023

★★★★★ 4/5

Google

Ethan from High Heaton office was very helpful and he kept me updated via phone and e-mail. He was efficient and knowledgeable in the information I required. Good communication overall.

Lisa · 11 October 2025

★★★★★ 1/5

Trustpilot

STAY CLEAR, EVICTING A FAMILY AT CHRISTMAS

Jan Forster have left a family in a damp, mouldy home for months. Now they are getting ready to evict them for complaining. Could you be more heartless, greedy and cruel than throwing a family, their children and their baby onto the street just before Christmas? Shame on this lot. They have no place in our city and we will not tolerate them leeching off of families to line their own pockets. Avoid them at all costs.

Andrew · 16 November 2023

★★★★★ 5/5

Google

Just wanted to leave a review regarding our service with Karen the branch manager she helped us secure our property made it stress free and very comfortable, she was brilliant very helpful would highly recommended

Jason · 18 August 2025

★★★★★ 5/5

Google

I've both bought and sold a flat through Jan Forster High Heaton and would highly recommend their services. For both the purchase (five years ago) and the recent sale I found all of the staff to be professional, friendly and very responsive to communication (by both email and phone). They have a great knowledge of the local property market and were also reasonably priced compared to some of the other estate agents in the local area. Tom Robinson

Tom · 11 October 2023

★★★★★ 5/5

Google

Brilliant service from Jan Foster Estate agents at Heaton. They managed both our letting and subsequent sale of our property. Special mention to Lauren Vinton who managed the sale brilliantly especially as we had some difficulties along the way. Highly recommended

Debbie · 11 October 2022

★★★★★ 1/5

Trustpilot

Listed a families home with JF

Listed a families home with JF, forced us to take off the market after we accepted an offer based on their assurance they had been vetted, months went by and buyers finally got refused an mortgage, didn't even have a credit score, by which point the market had tanked, then we had to buy ourselves out the contract. Plus charged us for a walk through video that was supposably sent out to clients, when I asked to see it they couldn't produce it and gave a half arsed reason why it didn't exist.

Peter · 25 May 2023

★★★★★ 5/5

Google

Friendly, professional and helpful staff who go the extra mile to help clients! Amy was quick and efficient at getting our property listed for sale & everyone I have dealt with here has been great.

Melis · 11 October 2022

★★★★★ 5/5

Google

After a unfortunate housing experience. All the individuals worked hard to find us our dream family home. Thanks to Lucy, Lauren and Christie we are hopefully now on our way to our new adventure. Excellent and efficient communication throughout.PositiveResponsiveness, Quality, Professionalism

Michael · 26 October 2021

★★★★★ 1/5

Trustpilot

Awful experience was looking to buy…

Awful experience was looking to buy from them. Ended up sending all my personal details about the transaction to my ex then didn’t bother to tell me that the seller had put the property back on the market after my buyer pulled out even after saying they would potentially wait for me to find another buyer. Wouldn’t buy or sell from them.

Mrs · 4 March 2024

★★★★★ 5/5

Google

Service was top notch from Courtney, it didn’t take long for my need to be established and met. She responded to my emails promptly, and explained things well enough to guide and was always ready to offer a solution.

Jonathan · 9 March 2025

★★★★★ 1/5

Trustpilot

Sellers beware: sign only on the dotted line

I contacted Jan Forster Estates early in 2022 to obtain a quote to sell my home. They promptly sent out a representative to explain the process to me. He looked around my home and then offered me his opinion on value, which I initially accepted, but then increased, after researching other properties of the same style which had sold at a higher price in less attractive positions. JFE did not question the increased price!My opinion of JFE is not related to their sale of my home, as they marketed the property quickly and secured a buyer at my requested price. However, they did not research any comparable properties which had recently sold which was why my home was under-valued. In addition, the manner in which they convince clients to sign contract documents is not only unprofessional but, as the Property Ombudsman pointed out to me, is a legal issue and I was requested to refer to my solicitor, as the complaint did not come under their remit.I was shown a contract on an ipad which I couldn't clearly read, which was not explained to me nor was I advised how many pages the contract contained. I was asked to sign in a white box on the ipad, but could not see the section to which it related. My signature was then, unbeknownst to me, inserted into all of the sections of the contract.Only when I decided not to move and withdrew my property from the market, did I understand the implications of signing on an ipad. My signature was used to agree to conditions of which I had no knowledge and which have implications for me if I wish to resell my home in the next two years.All I can say, in summary, is: seller beware! Ask for a hard copy before you sign anything and undertake your own research on property values before you meet anyone from JFE.

Jackie · 13 September 2022

★★★★★ 5/5

Google

I recently bought a flat using Jan Forster and they were fantastic in supporting me through it! I have had poor experiences with other estate agents where viewings and enquiries were made to feel like such a burden and Jan Forster were the total opposite. Their staff have been nothing but friendly, efficient and accomodating with extra viewings, answering enquiries quickly etc. I would 100% recommend them!

Hollie · 11 October 2023

★★★★★ 1/5

Trustpilot

SO DISHONEST !!!

SO DISHONEST !!!, Totally dishonest company, They have cheated me over the last couple of years. They don't honour the contract that they have with you. They have not done so much since being with them. It would take me a hour to write this review. For example: They let my tenancy go a week in the middle of the coldest time of the year without hot water or heat before they called me, then i had to sort it all out even though that is what i pay them for. I have asked to speak with the managing director half a dozen times without them getting back to me to discuses the issues at hand. During the first lock down, they were showing homes to people to rent, however they didn't go out to inspect the properties for landlords. They did still charge landlords full money for the service. The manager is unwilling to help solve any issues you have with the company. He tries to make out that you are the issue and not them. Advice to other landlords: If you want to have happy tenants, avoid this company.They are the worst !!

P · 3 August 2022

★★★★★ 1/5

Trustpilot

Don't use Jan Forster

Bought a house from Jan Forster all good, or I thought...The house next door was then let by Jan Forster a few months after completing my purchase to the neighbors from hell!Spoken and emailed Jan Forster numerous times and they have not shown one bit of interest into solving the issue. Basically we put them in, you get them out!I've been told to contact the police or the council if there anti social behaviour continues.If I could give no stars I would. I don't recommend Jan Forster and would never use them again.

Daniel · 1 August 2022

★★★★★ 5/5

Trustpilot

Fantastic service from beginning to…

Fantastic service from beginning to end. Would highly recommend this company.

Mrs · 6 December 2025