Trusted Agent profile · Newcastle Under Lyme
★★★★★
181 reviews across 1 platform
71 High Street, Newcastle Under Lyme, ST5 1PN
Reeds Rains,'s office in Newcastle Under Lyme, at 71 High Street, is rated 4.3 out of 5 across 181 reviews on 1 platform, including 181 Google reviews rated 4.3.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
4/5
GoogleLauren helped me and my girlfriend move into our new rented house, during this time she was incredibly helpful in making the move as smooth as possible and even made sure we moved in before Xmas which I know was a massive task but she made it happen, she has been in touch with us with important information from our landlady regarding gas and electricity company's which is helping us to set up payments etc, fantastic customer service, really pleasedPositiveProfessionalism
5/5
GoogleAll of my questions and inquiries were answered in a timely manner. Sophie, who I mainly dealt with, was very polite and helpful throughout the process making everything run smoothly. Their online application system also worked well for signing documents and keeping track of things.PositiveResponsiveness, Professionalism
Thank you for your lovely review about Sophie, I am pleased that you found our service to be 5 Star. Kind regards Peter O'Brien, Branch Manager
5/5
GoogleJack was very professional and helpful. He answered all our questions, and was always there to help whenever we needed. Would not hesitate to recommend reeds rains to anyone buying, selling or renting a propertyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe agents were quick to respond and extremely friendly and professional. I would recommend them to anyone looking for a house. The best service I have received in property search so far.
5/5
GoogleLauren was very helpful and responsive. She made everything very clear for me when I was wanting to rent a property. She is very good a what she does! As well as the company overall.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleReeds Rains helped us to market our property and purchase a new home that they were marketing too. Jenny in particular from the team has been absolutely amazing - she has supported us through the entire buying/selling process and is always a phone call/message away when we have any queries. We would definitely recommend Reeds Rains Newcastle-under-Lyme for their professional service and being incredibly supportive through a daunting process.
5/5
GoogleAmazing service all round. Particularly Lauren and Jack were so helpful and made the proces super easy, would recommend :)
1/5
GoogleI wanted to rent one of the properties advertised as available from 1st October. I was moving from different county and due to internal job transfer I had to rent something before 5th of Oct. I clearly described my situation. They fed me with hope that I am on the top of the landlords list for a week, to tell me at the end that credit check takes two weeks (yes, of course - I was born yesterday :) ). They also blaimed landlord for not answering phone - very professional. I was expecting straight answer: "yes, you can have it" or "sorry mate, you won't be able to rent this property before 5th." I wasted my time and money. One star is way too much.NegativeProfessionalism
5/5
GoogleI have worked with Jack on several developments recently and he has always been on the ball in every aspect of his professional service provision.PositiveProfessionalism
5/5
GoogleWe let our property with Reeds Rains and they were great. Very responsive and went above and beyond when a few challenging matters came up. Beth was especially good.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThank you Lauren for the excellent customer relationship and swift response to services required.
5/5
GoogleWe are first time landlords and have had a really good experience of Reeds Rains. We were initially trying to rent out with another agent but in 3 months they only achieved one viewing. Jack from Reeds Rains got the property on the market really quickly with no hassle and got us a tenant within a 2 or 3 weeks. We were given prompt and helpful feedback from viewings and everything has been really low hassle. Many thanks!
5/5
GoogleMegan was very helpful, great customer service and very friendly Very good estate agents 100% recommend
5/5
GoogleI put a property on the market with Reed Rains at Newcastle-under-Lyme, had 13 viewers within days and a top offer of nearly 17% above the asking price. They seem to have a list of buyers on tap for appropriate properties. Very impressed.PositiveProfessionalism
Thank you for your review, we are very pleased that you found our service to be 5 Star. 😊 …
5/5
GoogleThis was the first time that I have rented a property, so to receive the support I have from Alivia and Amy really helped. The information provided and advice was good as it showed they were on top of their job, when I required information they come back to me quickly and followed up on any issues I had, they are always friendly and ready to help showing they enjoy their job. Time will tell but I cannot for see any problems going forward
3/5
GoogleReeds Rains just recently dealt with the sale of our house. We had a few issues at the beginning of the process when our house wasn't listed when we were told it would which we had to chase all weekend for answers. However after some moaning from me they did knock some money of our final fee to make up for this. Reeds Rains have a large customer base which works in their favour and as a result of this we sold our home fairly quickly. Reeds Rains fees we found to be at the very top end from other agents we saw but as they had sold the house next door to ours twice in a year or so we felt they would do the job. When we were at the final stages of selling our house we were constantly badgered by staff asking where our solicitor was up to, moaning he wasn't doing his job properly and the buyer was getting increasingly frustrated, I feel this should have been aimed at our solicitors directly. Once the house sale had gone through and keys were exchanged we then received an email from the accounts department demanding unpaid funds which had already been paid. Again instead of contacting our solicitor they came at us to resolve the issue. The issue was eventually resolved after I called and spoke to the solicitor.......unfortunately no apology from Reeds Rains for asking for thousands of pounds we had already paid for their services before checking with colleagues to check it had been received which it had. So to summarise they will sell your house but they will charge you the earth for it and they may not make life as easy for you as they possibly could. Lee in the mortgages was however very helpful and informative.
5/5
GoogleWe used Reed Rains, Newcastle-under-Lyme branch this summer for our house move. They were the agents for our sale, and also the agents selling the property that we purchased. Moving house is always going to be a very stressful process, but …
1/5
GoogleHow can you be booked in for a viewing , then they ring and say sorry its gone. They shouldn't have booked viewings if they know it's already gone , terrible serviceNegativeResponsiveness, Professionalism
Hi Brian, At the time of booking your viewing the property was still available. We had a lot of viewings booked on the property, including yourself. One of people that viewed before you applied for the property which is why we had to cancel your viewing. I wish you well with your search for a property.
1/5
GoogleIf I could give zero stars I would. I've had a few bad experiences with Reeds Rains since me and my partner have started looking to buy our first home. The warning signs were there when we turned up for a viewing on a property we ended up putting an offer in for and they got the wrong day. When we proceeded with the purchase the property was down-valued, I contacted them immediately to instruct the seller around 3pm on a Friday afternoon. They didn't until the following Monday. They can be really hard to get hold of and didn't seem interested in having the tough conversations with the seller. That sale fell through so we continued to look for other properties and saw two in a similar area. I rang yesterday morning to speak to a member of staff from the sales department. I rang at 10:15am, I was told she would call me back and yet again I've heard nothing. Without intending to sound dramatic, it feels like they are doing the opposite of trying to sell people's houses. As first-time buyers our experiences with Reeds Rains has slightly diminished our enthusiasm.
5/5
GoogleA big thanks to Mike and the team at Reeds Rains. Very helpful on a recent investment property. Great communication and very informative, thanks again
1/5
GoogleBeen trying to get a viewing on a property for six weeks now and still nothing been emailed them last Monday and the say the be in contact within 2 days still nothing the store is poorly run and they got no clue what to do, I know people who have been trying to sell there house for a year with and only had one viewing , all there bothered about is the fees what they get for been up for a long while
5/5
GoogleGreat service from Mike and his team at Reeds & Rains, property sold within a week, well done
5/5
GoogleJust want to say what a great team at Reeds and Rains in Newcastle under Lyme. Dee especially was very conscientious and helpful. She went above and beyond so many times ! Thank you so much ! 😀 …
5/5
GoogleI AM EXTREMELY PLEASED WITH THE SERVICE THAT I HAVE RECEIVED FROM REEDS RAINS WHILST SELLING MY HOUSE, THE TEAM IN NEWCASTLE UNDER LYME HAVE BEEN VERY PROFESSIONAL AND EFFICIENT FROM THE BEGINNING OF THE PROCESS WHEN AMY SIMPKIN CAME TO VISIT AND VALUATE THE PROPERTY TO THE COMPLETION DATE, JOSH HAS KEPT ME INFORMED EVERY STEP OF THE WAY. I WOULD DEFINITELY RECOMMEND REEDS RAINS TO ANYONE WHO IS CONSIDERING SELLING THEIR HOME
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains,'s Newcastle Under Lyme office has 181 reviews across 1 platform: 181 on Google.
Reeds Rains, Newcastle under Lyme is rated 4.3 out of 5 across all 181 reviews, and 4.3 out of 5 on Google from 181 reviews.
Reeds Rains, Newcastle under Lyme, 71 High Street, Newcastle Under Lyme, ST5 1PN.
