Trusted Agent profile · Newcastle Under Lyme
★★★★★
494 reviews across 4 platforms
The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB
Heywoods's office in Newcastle Under Lyme, at The Estate Offices Blackfriars Road, is rated 4.6 out of 5 across 494 reviews on four platforms, including 431 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
431
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
59
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Heywoods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service and the staff are friendly which made me feel at ease. Always very efficient when replying to any queries. Thank you all.
Thank you Nikki for your review, Customer service is our primary focus and we're thrilled you felt the benefit of having an experienced, passionate and friendly team. Heywoods,
5/5
GoogleAs a first time renter, Heywoods have always been available to answer any questions and make the process and smooth as possible.
Thank you, Giovanna, for your positive feedback. We understand that being a first-time renter can come with many questions and uncertainties, and we're delighted to hear that Heywoods has been there to assist you and make the process as smooth as possible. If you have more questions or need further assistance in the future, please don't hesitate to reach out. Your comfort and satisfaction are important to us. Warm Regards, Heywoods Team
5/5
GoogleFANTASTIC! As a new landlord I needed guidance through the whole process of letting my property. Everyone at heywoods have bin absolutely brilliant. Very friendly, Knowledgeable and incredible efficient. All of my queries responded to immediately. I would highly reccomend heywoods for all property management.
Just now Thank you for your review! Thank you for using Heywoods
5/5
TrustpilotFabulous people skills and top service.
After being let down a number of times by agents and landlords, we were so nervous and starting to think we would never find a home. Lottie at Heywoods has been great at making everything straight forward and transparent, even calling to reassure us everything was moving along so we weren’t left feeling anxious. All in all, a very professional, friendly and straight up great experience.
5/5
GoogleVery professional, friendly and speedy service.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleIt's been a very quick and easy viewing process, communication has been very swift and helpful to us.
Thank you, Kathryn, for your feedback. We're pleased to hear that you've had a quick and easy viewing process with us, and that our communication has been swift and helpful. Your satisfaction is important to us, and we're here to assist you throughout your journey. If you have more to share or any questions in the future, please don't hesitate to reach out. Warm Regards, Heywoods Team
5/5
TrustpilotA thoroughly professional, friendly and carering company to deal with.
We have used this company for buying and selling properties for over thirty years and cannot fault their overall quality. Geoff Gallimore offers an honest and considered appraisal based on many years of experience within the sector and invariably has a knack of correct valuations. In Kelly Pepper the company has a most sincere, professional and dedicated negotiator who has a great understanding of situations and awareness for her clients. We would never hesitate to recommend this agency to anyone considering putting a property on the market or for buying.
5/5
TrustpilotKelly Pepper - Fantastic service
We placed our house on the market in April and are now in the process of both selling and buying with Kelly's support.The service she has provided has been nothing short of exceptional throughout. She has been and remains an absolute pleasure to work with. Her manner is excellent, and the way she keeps us updated, acting proactively and always responding in a timely manner is without fault.A good example would be when we were in the period of not having received any offers. My past experience has been a suggestion of dropping the price, but we discussed in detail other options around incorporating different elements into the advert, an open house, reviewing website hits, amending photos and lots of other opportunities - which clearly worked.I cannot speak highly enough of Kelly and feel that she deserves to be recognized for this. She has definitely made the fee excellent value for money.Well done Kelly!
5/5
GoogleCan't say enough about the friendliness of the whole Heywood's team. They are kind and thorough in their work.
Thank you for your kind feedback, we are very appreciative and glad we could help. Heywoods,
5/5
TrustpilotLettings team
Lottie from the letting team has been amazing. She will answer all your worries and queries and puts your mind at rest. Thank you so much for making my house rental easy!
We're very pleased you're happy with the service from Lottie and our lettings team, good luck with your new tenants!
5/5
GoogleIf I could put six stars I would. We are very pleased with the help and service we have received from Heywoods .Trust me there is no one to touch them. The market is particularly tricky in this area and we were given sound and advice and help from them all the way through. Kelly in sales worked very hard and we got viewings every week .She constantly kept me up to date with negotiations and feedback from prospective customers. She was a pleasure to deal with. I felt we were on the same wavelength and I can honestly say that if I were to start another business I would want her to be my right hand woman. Heywoods also negotiated and got me the property I wanted. Both my husband and I feel that without them we would not have been able to make the move. It was money well spent. A big thank you!
5/5
GoogleUsed Heywoods now for 2 sales & a rental. They were brilliant start to finish. Can't fault them.
Thank you Elliott, We hope to continue to support you on your property journey! You know where we are should you need us. Heywoods,
5/5
GoogleCannot recommend the Heywoods team more - great service and support throughout the entire process. Thank you!
Thank you Joanna, We were glad to help, from start to finish, we are here to provide that hand holding service during what can be a very busy and stressful period. Heywoods,
5/5
TrustpilotBecky Evans
We have rented a property with heywoods since 2021. Unfortunately we are moving due to property being sold. Becky Evans as been a huge credit to the company by helping us in every way with finding a new property and helping the move as comtfable as possible.
5/5
GoogleGreat service from start to finish from Derith, Rachel & Sara.
Dear Rhys, Thank you for taking the time to share your positive experience with us! We are delighted to hear that Derith, Rachel, and Sara provided you with great service from start to finish. Our team takes pride in delivering exceptional service, and it's wonderful to know that they left a lasting impression on you. We will be sure to pass along your appreciation to Derith, Rachel, and Sara for their outstanding efforts. Kind Regards Heywoods
5/5
GoogleVery prompt and very professional service. We've used haywoods on a number of occasions, and would highly recommend their services. Kelly and Rachel are both fantastic and nothing is too much trouble, communication is brilliant. Thank you both.
Just now Thank you for your review! Thank you for using Heywoods
5/5
TrustpilotExcellent service
Excellent service throughout the purchase through to the management of the property. Would highly recommend and will definitely be going through Lottie again for future property lettings.
Thank you for your feedback, we're glad you're happy with the service from our Lettings Team. We look forward to continue working with you in the future!
5/5
TrustpilotExcellent service
Excellent service throughout the purchase through to the management of the property. Would highly recommend and will definitely be going through Lottie again for future property lettings.
Thank you for your feedback, we're glad you're happy with the service from our Lettings Team. We look forward to continue working with you in the future!
5/5
TrustpilotRented Property
I must say how impressed we are with Lottie and Heywoods in general. Communication has been second to none. Our rental property was taken up in a matter of days. I wanted an agent who is pro-active and have not been disappointed yet. Will definitely be looking at a long-term relationship with Heywoods
4/5
GoogleGreat service friendly agent and really quick and efficient processing
Thank you Kevin for your kind feedback. We strive to provide a 5 star service, if there's anything we could do to improve your experience with us, please let us know. Heywoods,
5/5
GoogleExcellent, very caring and professional. Cannot recommend more.
Thank you Andrew for taking the time to leave this kind review and for choosing Heywoods as your estate agency of choice. Heywoods
5/5
TrustpilotThese guys could not do enough for you
These guys could not do enough for you. Fantastic, friendly, efficient service. Exactly how customer satisfaction should be
Thank you for your five star review, we really appreciate it! Heywoods would like to wish you the best of luck in your new home.
5/5
GoogleI had been looking for a property for some time and was lucky enough to find one through Heywoods. Nick Cliff helped me through the purchase and was brilliant at keeping me informed even when things didn't go the way I wanted at first. His skill and care made the overall experience great, even though I was a stress head at times.
5/5
FacebookLottie F and Amy O ( Newcastle under Lyme ) were very professional and helpful when I was looking for a property urgently after a last minute disappointment. They were friendly, professional and kept the necessary checks and communication clear and timely. Just want to acknowledge the great work you both do. Much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Heywoods, Newcastle Under Lyme won Gold.
