Trusted Agent profile · Newcastle Under Lyme
★★★★★
495 reviews across 4 platforms
The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB
Heywoods's office in Newcastle Under Lyme, at The Estate Offices Blackfriars Road, is rated 4.6 out of 5 across 495 reviews on four platforms, including 431 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
431
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
60
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. Heywoods hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Heywoods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly, helpful and efficient service from start to finish. Thank you all, we would definitely recommend Heywoods and use them again.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleI had really good experience. They were really professional. I received Swift response of all my queries. I liked they way they explained everything in detail and answered my silliest queries and questions. I am all praise for them.
Thank you Khalid for taking the time to leave this review. Customer service and communication is a primary core of what we do and it is great that you experienced the benefit of this. We hope to support you again in the future. Heywoods,
5/5
TrustpilotHeywoods delivered for us, again!
Having used Heywoods to sell another property in 2020 we had no hesitation in asking them to sell our much loved home. From start to finish the communication was excellent and there was always one of the team available to assist us. There are alternative, cheaper options available today however two phrases come to mind 'you get what you pay for' and 'quality costs'. We've no doubt that Heywoods database of prospective buyers benefited us. We were delighted with the sale price achieved and would happily recommend Heywoods to anyone and they will certainly be our first and only 'port of call' in the future.
5/5
GoogleWe have used Heywood's for some time and can honestly say they are a great team to work with. We have sold property with heywoods and also currently letting property out. Thanks for all your help and support.
Thank you Adam for choosing Heywoods as your chosen local agency and the trust that requires. We're thrilled to have supported you over past years in sales and lettings and look forward to further supporting you and your family moving forward. Thank you from all of the Heywoods team.
5/5
GoogleI cannot praise Hewoods enough. All of the staff in the sales team were highly responsive to all of our queries and constantly chased up our buyers and sellers when requested and were always prompt (either via phone or email) with feedback to us. The sale of house was extremely smooth and would definitely recommend Heywoods.PositiveProfessionalism
Hi Gavin, Thank you so much for your feedback, we are so glad we were able to get you where you want to be. Good luck in your new home! If there is anything we can do in the future, you know where we are...
4/5
GoogleHeywoods have been very good in advertising the property and getting me professional tenants very soon. Happy with their service and will recommend to others
Thank you so much for your kind words! We're thrilled to hear that you're happy with our advertising efforts and the professional tenants we've secured for you. Your recommendation means a lot to us. If you need anything else or have any further questions, please don't hesitate to reach out. We're here to help!
5/5
GoogleFriendly service Thank you Louis
5/5
GoogleIt has been a pleasure to work with Charlotte Tomkinson from Heywoods. She made the tenancy application and process run smoothly through great communication. Excellent work!
Thank you for your kind review! We're delighted to hear that Charlotte provided you with excellent service and made the tenancy application process smooth and easy with her great communication. Heywoods.
5/5
GoogleA very positive experience with Louis and Charlotte at Heywoods, they responded to all our enquiries informatively and promptly, thank you.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleLottie gave me great advice about my house. Selling or renting can be very daunting when you have not done it before, but Lottie gave me great advice, full of knowledge nd trust.
Dear Deborah, Thank you for taking the time to advise us of your positive experience with Heywoods and Lottie. It is greatly appreciated. Kind Regards, Heywoods.
5/5
GoogleI am a landlord and I have used Heywoods in the past to let my property. Once again they have provided an excellent level of service and are a great team to work with!
Thank you, Debra, for your continued trust in Heywoods for letting your property. We are delighted to hear that you've once again received an excellent level of service from our team. Your satisfaction is of utmost importance to us, and we look forward to assisting you with any future property-related needs. Warm Regards, Heywoods Team
5/5
GoogleGreat service. Very efficient
5/5
GoogleCharlotte found us a suitable tenant, fast efficient and kept us fully informed all through the process, would highly recommend 👌 …
5/5
GoogleHeywoods provided me with great advice when I was looking to sell my home. The staff have been friendly and supportive. I would recommend Heywoods to my friends and family. A great Newcastle Under Lyme agency.
Thank you Holly for your kind feedback and recommending us as the go to estate agency in Newcastle Under Lyme and Staffordshire for a quality service. We hope to support you again in the future. Heywoods,
5/5
GoogleIssues at the property during your tenancy peroid gets rectified in a blink of an eye with Heywoods support
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleExcellent experience for renting with Jayne Evans and team, always there to help.
Just now Thank you for your review! Thank you for using Heywoods
5/5
GoogleEasy process to rent and quick move in. Thanks Charlotte
1/5
GoogleThey do not answer calls and putting phone down when connecting.
Thank you for your feedback. We take all customer concerns seriously and are sorry to hear that you had difficulty reaching us. Please be assured that we have a team of 11 dedicated staff members, making us the most staffed agency locally, and we are committed to providing the best service possible. We have checked our call logs and, to date, have not received any missed call alerts or messages regarding your query. Additionally, we have a messaging service in place to ensure that we don’t miss any communication. Unfortunately, we do not recognize the name associated with this review, and we would welcome the opportunity to assist you directly. Please feel free to contact us at 01782 617 343 or via email at sales@heywoodsproperty.co.uk, and we will be more than happy to address any concerns you may have. Kind regards, The Heywoods Property Team
5/5
GoogleReally lovely helped me I. Getting some feedback from a mutual contact.
We're so glad to hear that Jess was able to help you by gathering valuable feedback from a mutual contact. It's always rewarding to see our team working collaboratively to provide the insights that help our clients understand the market and make informed decisions. If there's anything more we can do to assist, don't hesitate to reach out. We're here to help! Best regards, Heywoods
5/5
GoogleVery impressed with the professional service from Heywood's. Any questions we have asked, were answered effectively. Would highly recommend!
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
1/5
TrustpilotI requested on Sunday 4th September to view a proeprty for slae/value ours
I requested on Sunday 4th September someone contact me to discuss the opportunity to buy a property in Abbot Way and also value our property to sell in Trentham. Unfortunately, to date, no one has returned the email request to view the property, nor value our own. I shall not be using them this time to buy or sell based on this poor service. I would have given zero stars, but it does not allow for this!
5/5
GoogleGreat communication, knowledgeable and experienced staff at every stage. Very helpful for a beginner in the property/rental arena like myself.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleI would highly recommend using Heywoods for Sales/ Lettings and property management. I’ve use them for Sales and Property Management and couldn’t be happier with the service that they provide. Efficient and professional. ⭐️⭐️⭐️⭐️⭐️
Thank you John for your kind testimonial. It has been a pleasure to support you with sourcing investment properties all the way through to our lettings and property management. A full end to end service we are very pleased provide. We look forward to continuing to grow your property portfolio for the years ahead. Thank you for choosing Heywoods, Heywoods,
5/5
GoogleBecky the letting agent I met was very very helpful, very polite and not to mention very cute, I recommend heywoods, they are professional, helpful and very quick to respond.
Dear Anthony, Thank you for you feedback about your experience with Heywoods. It is appreciated. Kind Regards, Heywoods.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Heywoods, Newcastle Under Lyme won Gold.
Tell us what you need and we'll put you in touch. Heywoods hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
