Heywoods Newcastle Under Lyme reviews

★★★★★ 1/5

Google

If you are a potential landlord with a property to rent out, I would recommend that you do not use Haywood’s!! Had nothing but problem from the start. If you need to rely on them to pay the rent into your account, you will be disappointed! Charging high prices for small maintenance jobs Not asking permission before getting jobs done Not paying rent. I have been given 3 different payment dates for rental income to be paid, yet have not received anything? Staff giving you misleading and incorrect information. No one takes ownership of any issue you have. 4 times I called and promised a call back, only got a call when I went online. If you going to rely on the rental income to pay the mortgage or bills, don’t choose Haywood’s. We have only been using them for 2 months and we are already leaving them.

Darwin · 24 August 2020

★★★★★ 5/5

Google

The Lady known as Jess at Heywoods is a true asset to there team.She is really professional at her job and yet so down to earth to communicate to well done Jess *****

Adrian · 20 November 2024

★★★★★ 5/5

Google

Great service & communication with Hannah. Had a few issues with the bathroom. I work nights so hard to communicate in real time so had to do it all through emails, she was amazing and sorted the people to fix it within a few days.

Philip · 25 April 2024

★★★★★ 5/5

Trustpilot

Amazing service and knowledge

I don’t normally write any reviews however Jade and the team at Heywoods were so amazing I felt that it was only right. They were so efficient and knowledgeable and I cannot thank them enough for all their help with selling my property, I would highly recommend!

Tana · 13 January 2023

★★★★★ 5/5

Google

Brilliant customer service. Massive tbanks to Hannah in the maintenance team for all her help and advice. It was hugely appreciated. Definitely recommend.

Emma · 16 February 2026

★★★★★ 5/5

Trustpilot

Recently dealt with Ryan and Derith…

Recently dealt with Ryan and Derith both amazing and went above and beyond. Very caring, professional and would highly recommend.

Linda · 30 May 2022

★★★★★ 5/5

Google

' Absolutely Gold card service from start to finish.. ' Paul & Sam from the newcastle Branch absolutely went the extra mile and more,if it wasn’t for there hard work and knowledge and team work together and also with my buyers and myself this house wouldn’t of sold...they told me honestly what I had to do to make the house saleable and they were spot on....this is the second house they have sold for me ...i about to meet Paul to arrange to sell mr third house through them...I live in cornwall and my property’s are in Stoke on trent...they deal with everything for me and keep me posted and everything immediately...my first two houses sold within 4 weeks .....I would absolutely recommend them above anyone else ....perfection from start to finish... I also bought Two of the houses from Haywoods many years ago and the buying process is also Gold card....I would never use any other agents except Heywoods...

Jane · 25 August 2019

★★★★★ 4/5

Google

I've used Heywoods to let my property for the last 10 years and I can honestly say that the service has been excellent. I live a couple of hours drive away and they've taken the hassle out of managing my property for me. Over the years there have been many occasions where they've organised maintenance work both large and small for me and have always managed to quickly find tenants - typically within a 2-3 weeks. More recently I've been dealing with them (and other agents in the area)trying to find investment property and the staff have always been professional, courteous and communicated well with me. All in all I've dealt with them both on the rental and purchase side of things and am very happy with the service.

Andy · 25 August 2019

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with and getting to know a few of the team at Heywoods over the past year. They are professional, honest, approachable, genuine and truly helpful and passionate. Want to deal with them on every transaction! ❤️

Ben · 25 May 2024

★★★★★ 5/5

Google

Very impressed with the service received by Heywoods in relation to helping us find a tenant for our newest rental property. Louis assisted us throughout the process and has been so helpful every step of the way - thank you!

Lauren · 24 June 2024

★★★★★ 5/5

Google

Excellent team with excellent homes. They provide amazing service too. Thé facilitators are great. Namely Sam who took us for the viewing was very accommodating and was able to answer all the questions and was honest to say he didn’t know. They also kept us informed throughout the process. Amazing estate agent. Thank you

Ethan · 24 August 2023

★★★★★ 4/5

Google

We sold a property with Heywoods. Prompt to come out, value, put on the market and organise viewings. Only negative I have is that communication wasn't always brilliant and I had to chase queries a few times as no one got back to me. I would use again and recommend.

Tracy · 27 November 2023

★★★★★ 5/5

Google

Heywoods staff are very courteous are always ready to help. Special mention has to be made of Louis who was ever ready to attend to my queries and concerns and his responses were quite lucid and helpful. His professionalism is topnotch.

Richard · 25 May 2024

★★★★★ 4/5

Google

Iv been with Heywood for a number of years now and don't have any real issues with there service. communication is good and they seem pretty prompt when it comes to responding. no concerns going forward.

Charles · 16 August 2024

★★★★★ 1/5

Google

Should have known from the start it would have been an issue as the tenancy start date was wrong, meaning I had to extend my current property. Poor response to emails during tenancy regarding faulty fridge but the real interesting things happened at the end of my tenancy. The landlord was kind enough to let me out one month early, but heywoods thought this meant they could come to the property with just 4 hours’ notice and do a viewing. And then be annoyed with me that the house was a little untidy. To then take this a step further they then decided they would give me zero notice and knocked on my door at 15:15 on a Saturday afternoon with a potential tenant coming at 15:30, Emily couldn’t understand why I was frustrated and declined, and in the middle of the street decided to shout abuse to me from her car, spouting terms and conditions, none of which I had been in breach of. In summary, terrible service, abusive, rude and completely unprofessional

Jamie · 25 August 2018

★★★★★ 5/5

Trustpilot

house sale

We had a very protracted sale because 2 buyers dropped out,one at the very last minute. The Heywoods team at Newcastle under Lyme were quick to respond with more viewings from potential buyers and this proved successful. Their communication was excellent at all times and we were very happy with the service. We would recommend to anyone planning to move home either buying or selling.

Peter · 1 November 2016

★★★★★ 5/5

Google

Brilliant team from start to finish. Always calm and responsive at all times of day. All extremely knowledgeable and helpful. Have used them before too and I would definitely recommend.

Erica · 4 November 2024

★★★★★ 5/5

Google

We’re selling our house with Heywoods and so far the experience has been brilliant. I’ve been kept up to date, received updates and have been able to call for advise nothing has been too much trouble.

Tracy · 26 July 2024

★★★★★ 5/5

Google

I have found Heywoods to be incredibly professional. I typically find most estate agents in Newcastle Under Lyme are a bit lacklustre but not Heywoods; they were extremely proactive. Their customer service is second to none in the area from my personal experience, and I would have no hesitation recommending them.

Adam · 24 August 2023

★★★★★ 5/5

Google

They got me a property with no hassle and all staff are brilliant. Thank you to Amy Ormond and Jayne Evans they are fantastic. 5 stars ⭐️

Ashley · 11 January 2020

★★★★★ 1/5

Google

Before you put your property onto rent with Heywoods, be aware that as a landlord your costs will be 10% per month of the rent, a letting fee of £295, £75 for an inventory, £15 to register the deposit (£30 if managed by yourself), £30 to serve a notice, £50 for a tenancy agreement if managed by yourself, £50 for a tenancy renewal, £120 to deal with a deposit dispute plus costs, £225 for a new tenant (which you will pay every 6 months as they only write 6 monthly agreements or £50 to renew the tenancy agreement if the tenant is willing to stay, who by the way is also charged £60 for the same agreement, all these amounts are excluding VAT If you still decide to let your property with them and wonder why it has not let, the tenant fees are, £210.00 for administration, £90 to move in quickly, £60 to renew the tenancy, £60 to be checked out, £60 for Heywoods to check the checkout, £36 for a reference, etc. On the plus side, their shop has had a changing room’s makeover!!! Response to Barbara's concerns regarding Heywoods fees being made public. I have listed your fees below from your terms of business and your website, please feel free to point out if my list is incorrect. If it is not, why is there an issue with anyone seeing your fees. Landlord fees All Fees & Percentages (Plus VAT) Let Only Rent Collection Management Letting Fee £500.00 £295.00 £295.00 Management Fee Commission Charges of Gross Monthly Rent N/a 7.50% 10.00% Inventory / Schedule of Condition (NEW) £75.00 £75.00 £75.00 Inventory / Schedule of Condition (UPDATE) £50.00 £50.00 £50.00 Deposit Scheme Registration £30.00 £30.00 £15.00 Tenancy Renewal £75.00 £75.00 £50.00 Re-let to New Tenant N/a £225.00 £225.00 Preparation of Tenancy Agreement £50.00 £50.00 N/a Additional Incidental Fees Gas Safety Certificate By Arrangement By Arrangement By Arrangement Electrical Safety Certificate By Arrangement By Arrangement By Arrangement Portable Appliance Testing By Arrangement By Arrangement By Arrangement Energy Performance Certificate By Arrangement By Arrangement By Arrangement Withdrawal Fee (post offer) £350.00 £350.00 £350.00 Hourly Rate for Additional Services £60.00 £60.00 £60.00 Caretaking Service £25.00 (P.W.) £25.00 (P.W.) £25.00 (P.W.) Service of Legal Notice N/a N/a £25.00 Preparation of Court Papers N/a N/a £350.00 Execution of Warrant N/a N/a £225.00 Tenant Fees (all fees shown below are inclusive of VAT) Administration & Application Fee £210.00 (For up to 2 applicants or 1 company application) Fast Track Application (5 working days) £90.00 Additional Applicants (per person) £90.00 Guarantors (per guarantor) £90.00 Renewal Contracts, periodic or assured term Administration Charge for Renewal £60.00 Check out fee (end of tenancy) £60.00 Re-visit (after initial check out) £60.00 Additional Charges 2nd Late Payment Letter £36.00 Dishonoured Cheques £36.00 Missed Appointment £48.00 Additional copy of Agreement £12.00 Reference Request £36.00 Repairs required at check out £60.00

Ben · 26 August 2014

★★★★★ 5/5

Google

Amazing experience, staff extremely polite, the follow up and chasing of things is something that I haven't come across in an agent before. Pick up the phone and give them a try x

Clare · 16 August 2024

★★★★★ 5/5

Trustpilot

I can’t thank Lottie and Natalie enough…

I can’t thank Lottie and Natalie enough … thank you for your patience with me!! Superb

Joanne · 22 April 2022

★★★★★ 5/5

Google

The team at Heywoods have been excellent during both my sale and onward purchase. Jade and Chelsey provided excellent service and advice throughout the process and took a lot of stress out of buying/selling - I would highly recommend!

Alistair · 25 July 2025