Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotRubbish
First time buyer and considering it's meant to be one of the biggest achievements of your life they made it fell like any other day.
After viewing the property I tried putting in an offer to be told I couldn't afford the house. Then after my offer being accepted they still left it on the market for over a week, even with the seller agreeing for it to be taken of the market.
Then the icing on the cake when I get the date to go and collect my keys they decide to close early but not tell me so half hour before I should be getting my keys I'm told by my solicitors I need to travel to the other side of stoke to collect the keys.
Only good thing that came from buying a house through these was meeting Spencer the mortgage broker. Top bloke alot of help and support given. Thankyou Spencer.
Kalum · 4 January 2025
★★★★★ 5/5
TrustpilotExcellent service from Heywoods they…
Excellent service from Heywoods they are very professional in what they do, I can’t fault the service myself and my partner have received. Would definitely recommend this company. Thank you Lottie for helping us to move in our new home.
Hayley · 4 May 2022
Agent replied · 13 June 2024
Thank you for leaving us a five star review, we really appreciate your comments. The best of luck to you in your new home!
★★★★★ 5/5
GoogleJade was Fantastic very professional very friendly, made the selling experience easy, definitely will tell my friends about Jade at Heywoods
Scott · 27 December 2023
Agent replied · 23 August 2024
Dear Scott, Thank you so much for taking the time to share your experience with us! We are delighted to hear that Jade provided you with a fantastic and professional service during your selling experience. Once again, thank you for choosing Heywoods, and we look forward to any future opportunities to assist you. Kind Regards, Heywoods.
★★★★★ 4/5
GoogleJust starting out into the rental market and the help I've had so far from Charlotte and Martin has been both professional and knowledgeable in helping me finding the right property and finance I hope the partnership between us continues in to the futurePositiveProfessionalism
Nigel · 24 August 2021
Agent replied · 23 August 2024
Thank you for your feedback Nigel, we are glad you had a great experience with Heywoods, we look forward to working with you.
★★★★★ 1/5
YellDO NOT GO THERE
Totally agree with sunflower, my tenants and I continually berated them to repair a minor leak in the heating system some years back...nothing but procrastination numerous calls and letters to get a tradesman in to no avail, eventually the radiator burst causing £4000 damage (luckily insured) they would not take any blame. Sunflower is very generous with his one star rating I have been forced to give a rating by the system and therefore one is only option but there should be a minus scale
MichaelL-963 · 27 July 2020
★★★★★ 4/5
GoogleWe have recently spoken with Jess with regard to increasing the market coverage of our house. She gave a thorough account of the options available to us. She always returns calls in a professional and timely manner, and we believe she is a good ambassador for Heywoods.
Marie · 17 December 2024
Agent replied · 24 December 2024
Thank you for taking the time to share your positive experience with Jess! We're thrilled to hear that she was able to provide you with a thorough and professional overview of the options available for increasing the market coverage of your house. Jess truly embodies the values we strive for at Heywoods, and we’re so pleased to know that her responsiveness and expertise made a difference for you.
Your feedback means a lot to us, and we’re proud to have Jess representing our team. Should you need any further assistance or have any questions down the line, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Heywoods Team
★★★★★ 5/5
GoogleI would highly recommend Rachel, she was very informative and efficient when arranging viewings on properties to rent.
Definitely a credit to Heywoods Property.
Tia · 24 August 2023
Agent replied · 23 August 2024
Thank you Tia,
We're glad Rachel provided you with a quality, five star service, it's what the whole team works so hard to achieve on a daily basis.
Heywoods,
★★★★★ 5/5
Trustpilot1 Refinery Street
2 Offers within one week of valuation. One was the asking price and offer has been accepted.
This is the fastest we have ever sold a property, lets hope for a quick and happy completion
Edmund · 8 August 2022
Agent replied · 13 June 2024
Thank you for leaving our sales team a five star review, we're pleased you're happy with the service and the offer you have received on your property.
★★★★★ 1/5
GoogleThey appear to be great when selling/buying house from them.
If you are trying to rent, the experience is shocking.
I think they need to understand that a tenant is also their customer and not just a landlord.
They are not responsive to calls, emails or anything really.
Avoid.
Jana · 28 October 2024
Agent replied · 11 November 2024
Thank you for sharing your experience, and I’m sorry to hear that you faced challenges while trying to rent through us. We value all our customers, including tenants, and it’s important to us that everyone receives prompt and responsive service. I’d like to address your concerns directly and see how we can improve. Please reach out to us at info@heywoodsproperty.co.uk, and we will do our best to assist you. Your feedback is crucial in helping us enhance our services.
★★★★★ 5/5
GoogleJade was very knowledgable and helpful. Nothing was ever too much trouble. Would highly recommend Jade and the team
Tom · 27 November 2023
Agent replied · 23 August 2024
Hi Tom,
Thank you for taking the time to share your positive experience with Jade and our team at Heywoods! We're delighted to hear that Jade's knowledge and helpfulness stood out to you, and we appreciate your recommendation. Our team is always here to assist you, and we look forward to serving you again in the future.
Best regards,
The Heywoods Team
★★★★★ 5/5
GoogleVery professional, caring anc tries her best to get the best outcome for you
Tracy · 26 November 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! I'm truly grateful for your feedback. It's always my goal to provide the best service and ensure the best outcome for those I work with. I’m glad to know that my efforts are making a positive impact!
★★★★★ 5/5
GoogleWhat an absolute pleasure and a delight it’s been dealing with Charlotte Tomkinson throughout my Tenancy application.
Incredibly quick to respond to messages or queries. Such a friendly and professional disposition. Nothing has been too much trouble for her. She’s kept me informed at every stage of the process, and reassured me during any anxious moments.
She’s an absolute diamond.
Doug · 26 March 2024
Agent replied · 22 October 2024
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleI had an unpleasant situtation with broken bioler 2 days ago no heathing no hot warer.
Thank you for quick help and flexibilty to Lucy, Hannah and the maintanence team in the office. They managed everything properly to install a new boiler asap. Thank you.
Attila · 4 December 2024
Agent replied · 11 December 2024
Thank you for your feedback! We're so sorry to hear about the issues you faced with the boiler, but we're glad to know our team was able to assist you quickly and efficiently. It's great to hear that Lucy, Hannah, and the maintenance team were able to resolve the situation and get your new boiler installed without delay. We truly appreciate your understanding and patience throughout the process. If you need any further assistance, don't hesitate to reach out. Thanks again for your kind words!
★★★★★ 5/5
GoogleHeywoods recently organised the sale of my late parents' bungalow in Trentham and I am very happy to recommend them strongly. The valuation they provided was very detailed and carefully reasoned, and the sales staff were consistently helpful as the sale progressed. The price achieved was at the upper end of the valuation range I was given initially. Heywoods did a thoroughly good job all round.
Alan · 25 April 2025
★★★★★ 5/5
GoogleBecky was really helpful and gave great advice when we were looking for a home to rent.
Rachel · 27 November 2023
Agent replied · 23 August 2024
Thank you Rachel for taking the time to leave this review and recommend us as a preferred estate agency in Newcastle under Lyme.
★★★★★ 1/5
GoogleAfter a prearranged viewing of a property the agent did not turn up and were not contactable.
An email complaint eventually had someone respond, but with no solution. Upon enquiring about something else there has been no contact from an agent. Buying, or selling I do not recommend.
EDIT. 29.3.22 I gave them another go after searching for a property. I went through an online enquiry form and I never got a reply. I am wondering if they have any interest in selling.NegativeProfessionalism
Helen · 24 August 2022
Agent replied · 23 August 2024
Hello and thank you for your feedback.
I understand this review was published almost 1 year ago but I would like to reach out and apologise for the poor service you received.
In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service.
As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received. I hope should you use our services again, you will recognise the improvements we have made.
Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client.
All The Best,
Heywoods
★★★★★ 1/5
GoogleWent for a viewing where a member of Heywoods met us there. She was very uninterested, couldn’t answer any of questions and we ended up walking out. She even said she wanted to go to Morrisons to do her shopping.
Also, called to arrange a viewing of another property first thing Monday morning by Tuesday afternoon still not had a call back or anything.
Waste of time. I now dread it when I see a house that’s under Heywoods 😓
Joanne · 24 August 2022
Agent replied · 23 August 2024
Hello and thank you for your feedback.
I understand your review dates back to almost a year ago but I would like to apologise for the poor experience you encountered.
In October 2022, we had a new business owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service.
As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received. I hope should you use our services again, you will recognise the improvements we have made.
Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client.
All The Best,
Heywoods
★★★★★ 5/5
GoogleReally pleased with the excellent service that we have received from Heywoods. Completely professional and friendly. Lottie has made this whole process easy and seamless. Thank you Lottie, you have been amazing!
Lisa · 24 August 2022
Agent replied · 22 October 2024
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
★★★★★ 5/5
GoogleSian from Heywoods is amazing, very responsive, always keeps you in the loop, even when on holiday.
Back office team are also super helpful, great setup and awesome agency.
Pargan · 11 April 2026
★★★★★ 5/5
TrustpilotI'm thankful to Heywoods for their…
I'm thankful to Heywoods for their services and kindness, I was desperate looking for a house and they found it, thank you so much to Natalie Harding, you are amazing and so kind.
Blessing · 12 June 2022
Agent replied · 13 June 2024
Thank you for such a great review, we really appreciate your comments about Natalie and our lettings team. We would like to wish you the best in your new home!
★★★★★ 5/5
GoogleJessica at Heywoods has been great to work with, always on hand and keep me up to date on everything. Very friendly, clear communication with informed advice. I was new to this whole process and she has helped at each step along the way.
Emma · 27 November 2024
Agent replied · 11 December 2024
Thank you so much for your kind words! We're thrilled to hear that Jessica was able to provide the support and guidance you needed throughout the process. At Heywoods, we aim to make every experience as smooth and informed as possible, so it's great to know that Jessica's clear communication and friendly approach made a positive impact. We truly appreciate your feedback and are glad we could assist you every step of the way. If you need anything further, don’t hesitate to reach out!
★★★★★ 5/5
Google10/10 service from Louis, thank you!
Samuel · 16 January 2026
Agent replied · 16 April 2026
Thank you, Samuel, for your fantastic review! We’re thrilled to hear that Louis provided you with a 10/10 service, he’ll be delighted to know his efforts are appreciated.
We truly value your feedback and are so pleased your experience with Heywoods was a positive one., The Heywoods Team
★★★★★ 5/5
TrustpilotHeywoods Property
I have very recently decided to put my property on the market and was unsure which agent to use. I was aware that Heywoods were a reputable company and decided to ask them for a valuation. I also arranged another agent to value my property on the same day but they unfortunately let me down by cancelling the day before stating they did not have the time.In the end I did not miss the other agent. As it happened Heywoods provided an excellent service. Geoff was punctual and obviously had a wealth of knowledge of the area and demonstrated his vast experience through professionalism and a positive attitude towards house selling.I decided on the same day as the valuation to proceed with Heywoods. Within an hour or so of accepting Heywoods as my agent contracts had been drawn up, legal representation arranged and photographs had been taken. What made this all the more remarkable was that this was conducted during unsocial hours emphasizing the effort, dedication and efficiency of the staff towards their customers and their profession.Today my house was formally placed on the market and I have already escorted two prospective buyers around my property and hence I'm quite confident my house will be sold quickly with Heywoods.
R · 22 August 2016
★★★★★ 5/5
GoogleFast and friendly service so far from Amy, Becky and team at Heywoods. Fastest service I’ve encountered thus far.
Celine · 24 August 2023
Agent replied · 23 August 2024
Thank you Celine,
We're a customer service focussed business, regularly looking to improve our client's experience. Speed is definitely one of the factors we focus on and we're glad you had a swift service.
Heywoods,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
