Trusted Agent profile · Newcastle Under Lyme
★★★★★
495 reviews across 4 platforms
The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB
Heywoods's office in Newcastle Under Lyme, at The Estate Offices Blackfriars Road, is rated 4.6 out of 5 across 495 reviews on four platforms, including 431 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
431
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
60
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. Heywoods hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Heywoods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleOnce we decided to sell our house. Charlotte came out and gave us a true and honest appraisal. Very professional and helpful at all times and kept us fully informed and updated. Thank you Charlotte and HeywoodsPositiveProfessionalism
Hi Gary, thank you for your kind words. Anything we can do to help, just get in touch!
5/5
Google10/10 service from Louis, thank you!
Thank you, Samuel, for your fantastic review! We’re thrilled to hear that Louis provided you with a 10/10 service, he’ll be delighted to know his efforts are appreciated. We truly value your feedback and are so pleased your experience with Heywoods was a positive one., The Heywoods Team
1/5
YellBeware Heywoods
Utterly dreadful. Hard to know where to begin. I was a landlord with this company. I have worked with many lettings agents over the years, this must be the worst. I have published a website: heywoodslettings dot com to detail, in full, my experiences with this company. A few highlights: 1. Taking money out of my account without any permission, written or otherwise, 2. Taking 4 months to arrange signing a new contract, 3. Pathetic inspection reports- ignoring damage done at the property, not including pictures (this is standard at hunters), 4. Getting all quotes from a very expensive company specializing in all areas of property maintenance (lazy on their part), refusing to get cheaper quotes from specialists, 5. Ignoring my repeated requests to contact me via email and instead repeatedly ringing me at work for non emergency reasons, 6. Doing a dreadful check out inventory, including ignoring an entire building- a garage, and refusing to lift up rugs to check for stains on carpet (when I raised this with them, the letting agent, Mike rose his voice at me on the phone and became most unpolite), 7. Finally, failing to notice or inform me of a 4ft long sunflower growing out of my soil stack. They ignored this, didn’t inform me, and now I have raw sewerage running down the walls of my property. These are just highlights. There is more. Perhaps not you can see why I have created a website about my experiences. I suggest you really reconsider using Heywoods as a landlord. Doubtless they will reply to this review. Be forewarned, it will be lies. They seem to have a pathological inability to take responsibility for any of their actions, speaking to them is like attempting to nail jelly to a wall. They ignore even the most basic of requests, and are incapable of admitting wrongdoing. For more information, read my website. AVOID.
5/5
GoogleBrilliant service provided by Charlotte and team in enabling me to rent out a property. Quick communication and found a tenant instantly. Will definitely let out more properties with them in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review! Thank you for using Heywoods
5/5
GoogleI would highly recommend Haywards,my experience has been completely stress free,lovely friendly staff,
Dear Lesley, Thank you sincerely for taking the time to share your positive experience with Heywoods! We are thrilled to hear that your journey with us has been stress-free, and we truly appreciate your kind words about our lovely and friendly staff. If there's anything more we can assist you with, please feel free to reach out. Thank you once again for choosing Heywoods, and we wish you all the best! Kind Regards Heywoods
5/5
GoogleThe service from Heywoods so far is excellent. Chelsea did a great job of explaining the process and helping with the value of the property. If I'm honest, there were too many unnecessary emails pinging in my inbox. This lead to confusion regarding an appointment to meet at the property and no one turned up.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
5/5
GoogleHeywoods and Sara in particular have done an amazing job selling my property. I will be using them again to sell another property Thanks team
5/5
GoogleProfessional and friendly
Thank you, Charlie, for your kind review. We’re delighted to hear that you found our team professional and friendly, that’s exactly the experience we strive to provide for all our clients. We appreciate you taking the time to share your feedback!, The Heywoods Team
5/5
GoogleNikki Talbot’s entire team at Newcastle-under-Lyme were both personable and reliable throughout the entire process of the sale. Nothing was too much trouble and every small hurdle we encountered along the way was overcome in a swift and professional manner.
Just now Thank you for your review! Thank you for using Heywoods
5/5
GoogleHeywoods are currently handling the sale of a rental property they have managed for my family for several years. I find them very helpful, keeping me informed & updated regularly. They are always friendly and knowledgeable and I recommend their excellent service with no reservations whatsoever.
Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.
1/5
GoogleMoved in to a property and had nothing from them since moved in no contact no inspection left me and my partner and 7year old and new born with no hot water and heating for 3days left us on pilot light on boiler for 5 months just had some one come for electric test and the walk out not even half way through. I have now moved out of there property and after we looked after the property cleaned sorted the garden out jet washed reported problems that was for the landlord benefit as it there property and there investment for them. To say (were waiting on landlord) like they say every time you call them o and that's if they answer the phone they also trying to claim on my deposit nowNegativeQuality, Professionalism
Hello and thank you for your feedback. I understand this review was published over 2 years ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods
5/5
GoogleHeywoods were great. Kelly came to do our valuation and the property was sold in less than a week. Chelsey was really helpful in providing updates on our sale and purchase.PositiveProfessionalism, Value
Thank you for your review! Thank you for using Heywoods
1/5
GoogleSix weeks ago I posted a letter to this agent and left two phone messages about a property I was interested in buying - they had just sold it subject to contract, so I asked to be kept informed should the situation change. They never responded. I phoned again today because I found it back on the market. They had no recollection of my 3 attempts to contact them. I was given a cursory, insincere apology - frankly I'm stuck now because although I love the house, I don't want to deal with this agent again - ever!NegativeResponsiveness, Professionalism
Hello and thank you for your feedback. I understand this review was published over 2 years ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods
5/5
TrustpilotFirst Class Service!
Big thanks to Lottie and Natalie for all their help in letting my property so quickly and efficiently! Excellent service from start to finish. Thank you both!
Thanks for the great feedback, our Lettings Team are glad to hear you're happy with the service and your new tenants!
5/5
GoogleI used Haywoods to sell my house, and I could not have wished for a better estate agent to do the job. Jade in particular was professional, courteous, and a fountain of knowledge when it came to the housing market. Nothing was too much trouble, communication was spot on, couldn’t have wished for more. Thank you!
Dear Amie, Thank you so much for taking the time to share your positive experience with Heywoods! We are delighted to hear that your experience selling your house exceeded your expectations, and we appreciate your kind words about Jade. Thank you for choosing Heywoods as your estate agent. Kind Regards Heywoods
1/5
GoogleMade an appointment for a viewing and requested paper version of the property, viewing for my mum who doesn't have a computer to look online, never received, asked for one at the viewing, not got a copy on the day. Requested again from the viewing, never received or a follow up call. I would not use Heywood's when selling, if they can't follow up on viewers or send out/give out details when requested, simple actions I would have thought.NegativeResponsiveness
Hello and thank you for your feedback. I understand this review was published over 2.5 years ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods
5/5
TrustpilotReally helpful and professional
Really helpful and professional. Found this whole experience very efficient as a landlord. Lottie has been amazing, been there every step of the way. Thank you
Many thanks for such a great review for our lettings team, we will ensure your kind words are passed onto Lottie!
5/5
TrustpilotReally helpful and professional
Really helpful and professional. Found this whole experience very efficient as a landlord. Lottie has been amazing, been there every step of the way. Thank you
Many thanks for such a great review for our lettings team, we will ensure your kind words are passed onto Lottie!
5/5
GoogleExcellent service. The communication was exceptional with regular updates on how our sale was going. If you are thinking of selling your property look no further than Heywoods..
1/5
TrustpilotDo not use if you want to reach all potential buyers!
I contacted Heywood's last week to request a viewing on a property in Clayton. I also requested a viewing on the adjoining property which is also for sale through them. I was advised by return email that no further viewings were being booked in due to high interest. I contacted the sales office again this afternoon for an update on the weekend viewings and to further request if it was possible to now view this property. I was advised that one viewing was cancelled, one was a no-show, one decided to stay in their current property and that you needed to follow up on the final viewing for feedback. I asked to arrange a viewing and was told no due to the viewings already booked in. I expressed my disappointment at you turning away potential buyers and actually said from a seller's point of view, I would be annoyed if I was paying for a service which wasn't being fully utilized due to the estate agent deeming a high threshold is 10 viewings. So basically you are telling me that of the current 10 people booked in to view this property, 20% were no show/cancelled and a further 20% were not interested, the other 6 have yet to view the property. I am disheartened at your approach to selling properties, especially as you market yourself as a leading local estate agent. I wouldn't recommend as a buyer, nor would I ever consider using to sell a property.
5/5
Google5 stars all round for Heywoods Charlotte helped us all the way through and she is very fast at responding and really helpful and understanding. Definitely recommend!
5/5
GoogleThe whole team has worked really hard to sell our property. Sara, Jessica and Derith in particular have worked tirelessly to guide us through difficult negotiations. They always replied promptly and clearly to any queries.
Thank you for your wonderful feedback! We're so pleased to hear that our team, especially Sara, Jessica, and Derith, were able to support you through the challenges of selling your property. It's great to know that their hard work and prompt communication made a difference during the negotiations. We truly appreciate your trust and are glad we could assist you every step of the way. Best of luck with the next chapter!
5/5
GoogleVery helpful and support staff. Nothing is to much trouble. On the few occasions we have had to contact any of the teams they act quickly and professionally. Lottie/Becky (the agents we have had the most dealings with since the start of our tenancy have always been very patient and understanding whilst maintaining professionalism.
Hi Jamie, Thank you for sharing your positive experience with our helpful and supportive staff at Heywoods. We're thrilled to hear that our teams have consistently acted quickly and professionally when you've needed assistance. Lottie and Becky are valued members of our team, and we're pleased to know that their patience and understanding have made a positive impact on your tenancy experience. If there's anything else you need, feel free to reach out, we're here for you! Best regards, The Heywoods Team
1/5
GoogleThis company have no respect for their clients, they never phone you, you can not get in youch with them. I have been asking them to ring me instead of doing everything by email. Don't give them a deposit, and do not let them have your Bank statements as they appear to have lost mine and they are not bothered and are in no rush to try and find them to give them back to me. They are breaking GDPR as all my details and personal information is on these statements and they have lost them.NegativeResponsiveness, Quality, Professionalism
Hello and thank you for your feedback. I understand this review was published over 2 years ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods
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Yes. In The Trusted Agent 2026 awards: Heywoods, Newcastle Under Lyme won Gold.
Tell us what you need and we'll put you in touch. Heywoods hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
