Trusted Agent profile · Newcastle Under Lyme

Heywoods Newcastle Under Lyme reviews

4.6Gold winner · 2026View award details

★★★★★ Excellent

495 reviews across 4 platforms

The Estate Offices Blackfriars Road, Newcastle Under Lyme, ST5 2EB

Heywoods's office in Newcastle Under Lyme, at The Estate Offices Blackfriars Road, is rated 4.6 out of 5 across 495 reviews on four platforms, including 431 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

431

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Yell logo

2.3 / 5

3

Reviews on Yell

This office

Trustpilot logo

60

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Heywoods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Samantha · 24 August 2023

Agent replied · 23 August 2024

Thank you Samatha for your review. Heywoods,

5/5

Google

Rating only, no written review.

Nathan · 24 August 2023

Agent replied · 23 August 2024

Thank you Nathan for taking the time to recommend us.

5/5

Google

Rating only, no written review.

Gareth · 24 August 2023

Agent replied · 23 August 2024

Thank you Gareth for taking the time to recommend us.

5/5

Google

Rating only, no written review.

Alice · 24 August 2023

Agent replied · 23 August 2024

Thank you Alice for taking the time to recommend us.

5/5

Google

Rating only, no written review.

Beverley · 24 August 2023

Agent replied · 22 October 2024

Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.

1/5

Google

Rating only, no written review.

Roy · 24 August 2022

Agent replied · 22 October 2024

Hello and thank you for your feedback. I understand this review was published some time ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods

1/5

Google

Rating only, no written review.

Janine · 24 August 2022

Agent replied · 22 October 2024

Hello and thank you for your feedback. I understand this review was published some time ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods

3/5

Google

Rating only, no written review.

Jean · 24 August 2022

Agent replied · 22 October 2024

Thank you for your 3 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.

4/5

Google

Rating only, no written review.

Sue · 24 August 2022

Agent replied · 22 October 2024

Thank you for your 4 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.

5/5

Google

Rating only, no written review.

Napu · 24 August 2022

Agent replied · 22 October 2024

Thank you for your 5 star review for the team at Heywoods! If you need any further help please contact us on 01782 617343.

1/5

Google

Rating only, no written review.

Andrew · 24 August 2021

Agent replied · 22 October 2024

Hello and thank you for your feedback. I understand this review was published some time ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods

1/5

Google

Rating only, no written review.

Jonathan · 24 August 2021

Agent replied · 22 October 2024

Hello and thank you for your feedback. I understand this review was published over 1 year ago but I would like to reach out and apologise for the poor service you received. In October 2022, the business had a new owner and new management team who are very passionate about achieving long term success and providing quality customer care and customer service. As the new owner of the business, I would like to publicly apologise for any lacklustre service you may have received previously. I hope should you use our services again, you will recognise the improvements we have made. Should you wish to discuss any previous experiences further or if we can help you moving forward, please do not hesitate to contact us. It would be our pleasure to support you and have you back as a valued client. All The Best, Heywoods

5/5

Google

Rating only, no written review.

Benjamin · 24 August 2021

Agent replied · 22 October 2024

Thank you for your review! Thank you for using Heywoods

5/5

Google

Rating only, no written review.

Paul · 24 August 2021

Agent replied · 22 October 2024

Just now Thank you for your review! Thank you for using Heywoods

4/5

Google

Rating only, no written review.

Hayley · 24 August 2020

Agent replied · 22 October 2024

Just now Thank you for your review! Thank you for using Heywoods

3/5

Google

Rating only, no written review.

Jemimah · 25 August 2019

Agent replied · 22 October 2024

Thank you for your review! Thank you for using Heywoods

4/5

Google

Rating only, no written review.

Phillip · 25 August 2019

Agent replied · 22 October 2024

Just now Thank you for your review! Thank you for using Heywoods

4/5

Google

Rating only, no written review.

Bogdan · 25 August 2019

Agent replied · 22 October 2024

Thank you for your review! Thank you for using Heywoods

5/5

Google

Rating only, no written review.

Stuart · 25 August 2019

Agent replied · 22 October 2024

Just now Thank you for your review! Thank you for using Heywoods

5/5

Google

Rating only, no written review.

Emma · 25 August 2019

Agent replied · 22 October 2024

Just now Thank you for your review! Thank you for using Heywoods

4/5

Google

Rating only, no written review.

Bogdan · 25 November 2018

Agent replied · 23 November 2024

Thank you for your review! Thank you for using Heywoods

1/5

Google

Rating only, no written review.

Mark · 25 August 2018

5/5

Google

Rating only, no written review.

Stewart · 25 August 2017

1/5

Google

Rating only, no written review.

Daniel · 25 August 2016

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Heywoods's Google reviews

Questions about Heywoods Newcastle Under Lyme

Has Heywoods won any awards?

Yes. In The Trusted Agent 2026 awards: Heywoods, Newcastle Under Lyme won Gold.

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