Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Trustpilot

I would like to thank Liz Thompson for…

I would like to thank Liz Thompson for the way in which she has dealt with the letting of my property. Initially, there were some problems with some small repairs needed on my property which did not get dealt with despite many requests.At this point Liz took over the dealings with my property and everything was cleared up and completed effectively and efficiently under Liz's superb organisational skills. Not only did she ensure that my tenants were happy with everything but, she also made sure I was too!!Thanks Liz, you are a star.

Michelle · 16 August 2019

★★★★★ 5/5

Trustpilot

We have had the best experience with…

We have had the best experience with BJB team at the Winsford branch. I can’t thank Lauren, Tresa, kathy & Layla enough for all there help you truly are the ‘A’ team. From Kathy & Tresa helping us view properties to Layla always on the phone keeping us up to date with everything! An extra special thank you to Lauren for making us feel at ease with everything as being first time buyers we were so nervous but she has put us in the right direction and helped us all the way....whether that being on the phone or in person!! We have always been kept in the loop with absolutely everything and making it a super easy & quick process from viewing the property to making an offer and that being accepted! Thanks again to each and everyone of them

Emma · 10 August 2019

★★★★★ 2/5

Google

I said it was great but after two months the property service is not replying to calls. There is a leek that hasn t been solved for 2 months and other problems. This is starting to be annoying

Popo · 2 August 2024

★★★★★ 5/5

Google

We brought are apartment from butters John bee Newcastle and the sales agent was Nathan Barclay, we found Nathan to be very helpful though out the buying process, nothing was to much trouble. I would highly recommend Nathan as an agent and would not hesitate to use butters John bee again

Jason · 18 November 2023

★★★★★ 5/5

Trustpilot

After being messed about by DBRoberts…

After being messed about by DBRoberts who made me wait a week to go and view the property and then cancelled my viewing as I was in my way to the property.I went to Butters John Bee who were so helpful and friendly. I spoke to Hayley who got me a viewing the next day. In the space of a week and a half i’d Viewed it, fell in love and was moved in. As this is the first time moving out they couldn’t have been more helpful, Sean dealt with all the checks and the back and forth phone calls and he explained everything to me step by step and encouraged me to call if I had any questions. Both Hayley and Sean were amazing and I’m so glad I went with Butters John Bee. Thank you guys, would 100% recommend using them over anyone!

Samantha · 31 July 2019

★★★★★ 5/5

Trustpilot

We had an impressive experience dealing with BJB.

We had a wonderful experience dealing with all the staff at Butters John Bee Winsford. From the moment we contacted the above to market our house we had amazing service. Everyone was professional and so proactive. Special mention goes to Lauren, it was such a pleasure to deal with her, a true professional and extremely knowledgeable Also Leyla and Theresa were very efficient and kept us updated at every stage with feedback. Amit was also a pleasure to deal with.We wouldn’t hesitate to recommend BJB Winsford to anyone selling or buying a property in this area.Rinaldo and Trish Marcella

Rinaldo · 18 July 2019

★★★★★ 5/5

Trustpilot

Absolutely first class from start to…

Absolutely first class from start to finish. Lee Dono was so professional and sympathetic, offering advice which led us to achieve more than we expected with the sale price. Not only that, he listened to our needs, circumstances and expectations before committing himself to a figure. His choice of wording in the publicity was also instrumental in the outcome. The terms and conditions and fees were made clear, as was the need for and EPC. We left the meeting on Wednesday, full of confidence, the property was sold stc the following Tuesday. Solicitors are now in contact with each other and the whole process could not have been more simple or straightforward. Probably impossible to better any aspect of the service offered. My thanks to Lee and the team at the Potteries HQ. David Wynne

David · 18 July 2019

★★★★★ 5/5

Trustpilot

5 star service from BJB

After meetings several local estate agents we found that Steve from BJB stood out to be the most professional amongst the competition due to his adept understanding and appreciation of our home. His photography was beautifully creative and captured the character of our property. Throughout the whole procedure Steve and his team have kept us up-to-date and chased where necessary beyond our expectations. We would highly recommend Butters John Bee to future purchasers and sellers. Thank you Steve and your team for your outstanding efforts.

Susan · 3 July 2019

★★★★★ 5/5

Trustpilot

Beyond excellent

A work colleague recommended Butters John Bee to me having been impressed with the service received from the Winsford office. As a result, I contacted them with a view to transferring the management of my rental property. I have to say that the service provided by Rebekka Gill to date has been beyond excellent. She has handled the whole process with minimal input from me and I feel that my property will be managed with care and professionalism. Thanks Rebekka!

Gary · 2 July 2019

★★★★★ 5/5

Google

Francesca was a great help, regarding the valuation on the house, taking the photos and getting it up for sale. Lauren, has also been an amazing help with the process from that, such as booking our viewings, she was very informative and extremely helpful! Both have really helped me with the process considering I haven’t done this before, would highly recommend and I’d definitely consider using again!

Haeley · 16 June 2022

★★★★★ 3/5

Trustpilot

3 stars - OK experience

Given 3 stars as this is rated "average". The experience with the Crewe office was OK, to be clear this is NOT a bad review at all. Whilst Emma and Steve were friendly, this was my first moving experience into my own rented property and just wasn't sure what to expect. They use a portal to pop stuff into like proof of ID etc, this had a timer to complete things, which I did but then the portal would run out of time which caused me to panic, and wa reset (and then again ran out of time) a total of three times - apparently this just happens. If thats the case maybe it is time to think about removing the timer as it just made me think maybe something was amiss. My personal experience with Emma Sandland had been good. I had to chase a few things, like the inventory as this wasn't sent. I think it was a bit of bad timing too, as Emma was on leave but I wasn't aware so when I had questions I was just asked to wait for answers until she returned. Due to the quick turnaround of rented property I was just pleased that my personal deadline meant I wasn't in too much of a rush to get stuff sorted but I was still eager to get everything signed off, I imagine this could have led to frustrations had my circumstances been slightly different. After the move I had a few queries which I had emailed to Emma, a day later I received a call from the maintenance team to say that my query had been passed on to them. Now awaiting answers so unsure how long this stuff takes. All in all, an OK experience.

Terri · 6 June 2019

★★★★★ 4/5

Trustpilot

Was looking to rent in the…

Was looking to rent in the Wolverhampton area and accidentally stumbled upon one of butters john bee's properties. I spoke to Elisha on the phone about it, and she's agreed to show be the property on the same they, as I'd come up from London to view a few properties with other estate agents. She's was really nice and assist us throughout the process. Everything was done electronically, which meant I didn't have to come back until we came to pick up the keys, which was time and money saving.

Edward · 15 May 2019

★★★★★ 5/5

Trustpilot

Rental Property

I am in the process of renting a property through Butters John Bee and will be finalising tomorrow. Hayley at the Stafford branch has been assisting me with the process. From the start I had been trying to work to a very short deadline. Thanks to Hayley, I was able to meet my deadline. I am always pleased to deal with a company who can provide a professional service, give me regular updates and promptly return my calls. Thank you.

Helen · 15 May 2019

★★★★★ 5/5

Trustpilot

Ask for Michael Ferris!

I’m not usually one to leave reviews, but after quite an arduous and frustrating few months dealing with various letting agencies and estate agents and frankly losing the will to live, I simply have to put it to the World-Wide domain that Michael Ferris has been a God send! All communication to me has been prompt, informative and rid of all jargon, and he has listened to my needs and not try to push his own agenda or make me feel silly. He has also been extremely friendly and down-to-earth, and just generally easy to deal with without ever making me like a nuisance - like I have been made to feel elsewhere. BJB this man is an absolute asset to your company - I have already recommended to friends and family and will continue to do so! Thank you so much Michael - it really has actually been a pleasure!

Adele · 14 May 2019

★★★★★ 5/5

Google

All the staff at Newcastle under Lyme branch, that I have spoken with have been very supportive, but especially Dominika who is very friendly and helpful. She went above and beyond to help me out with my matter.

DANIEL · 24 July 2024

★★★★★ 5/5

Trustpilot

I honestly cannot recommend Jenna…

I honestly cannot recommend Jenna enough, from day one she was so friendly knowledgeable and approachable and I felt at ease throughout the process, I feel she really went above and beyond to help me not only with the Move into my new rented accommodation but also some help and advice on matters that she didn’t have to and I am so grateful for that, I would happily return if needed in the future, thank you so much Jenna!

Lauri · 10 October 2019

★★★★★ 5/5

Trustpilot

Keep up the excellent work...... BJB TELFORD

I would like to thank Beverley and Sophie and all their co workers for our best experience with an agent from start to finish.BJB TelfordThe valuation was the best of 3 that we arranged... not in monetary terms as they were all close..but in her professionalism and the confidence she inspired in us. The photos & brochure excellent.We are downsizing, always difficult, but we were steered with supported viewings and good advice, & always a smile..A bereavement caused us to take the property off sale & after the notice period received private interest.We accepted the offer, then let Bev know, to ensure the buyer had not been introduced.The team look forward to assisting us with a future purchase, and we have every confidence in them...

M · 4 April 2019

★★★★★ 5/5

Trustpilot

Amazing service, Thankyou.

Recently rented a property through Butters John Bee from the Stafford Branch. Me and my partner just happened to pop in and speak to Jason and Hayley who instantly made us both feel very comfortable, we were both offered a drink before sitting down and talking about what we were looking for. Jason quickly found a property, that had JUST come back on the ladder. We arranged a viewing there and then with Hayley and by 3pm the property was taken off the market and it was to be our new home.Hayley was amazing with both of us, she knew exactly what she needed to, helped us with everything and was very thorough. The whole service with Butters John Bee has been fantastic throughout our little journey and we cant thank you all enough. If you want to be treated fairly, with dignity and if you want the whole process of finding a property to be enjoyable and easy flowing, then Butters John Bee is the agent for you. Thanks guys.

Jordan · 20 February 2019

★★★★★ 5/5

Google

Kristianne was very helpful and friendly, she explained everything related to her visit over the phone and review the same when she came in person. She is very professional and supportive answering any queries I had in relation to the process.

Emilio · 25 May 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

I have been a landlord for the past 4 years with Butters, my most recent experience has been by far the best I have received. The service has always been satisfactory however Lydia Monk has set new standards with the excellent customer service she provided when re letting my property. She was in continual contact and nothing was too much trouble for her even during Usually this terrible pandemic. Lydia is a great ambassador for the company.

Wendy · 20 May 2020

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 1/5

Trustpilot

Terrible in every way

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating, you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

Charcoal · 8 November 2025

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

Georgina has been very helpful and supportive throughout the sale of my property and very helpful advice throughout a very bad time of my life. she treated me like a best friend and helped me endlessly. the team at newcastle were all very supportive. thank you to you all.

Lai-Wah · 18 November 2023