Butters John Bee Newcastle Under Lyme reviews

★★★★★ 1/5

Trustpilot

Guilt Tripping [and terrible service]

Received a letter in the post trying to guilt trip us into selling our home so a family of adults can move in? We have a child living here, so I don't see how adults are a priority. Never dealt with BJB before and certainly won't after reading this! Besides, the family want a detached house and most houses around the target areas are semi-detached/terraces, so clearly BJB don't know the area too well.Update: spoke with the brach over the phone to find out why it's acceptable to be posted this letter, and we were greeted by rude, condesending staff. Terrible service. Maybe BJB should consider the residents that are receiving their letters as they don't know their personal circumstances.

Andrew · 13 August 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 5/5

Google

Georgina Johnson has been extremely helpful in the sale of my property, she even went to the extreme of helping me complete my onboarding instruction forms with my solicitor.

Mick · 26 September 2024

★★★★★ 5/5

Google

Spoke to Abigail about investing in properties to rent to families and her knowledge of the area is superb. She knees which areas were preferred, should be avoided, local issues and opportunities. On top of it all, she was a delight to speak with.

Noor · 18 December 2023

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 5/5

Google

Francesca at the Newcastle branch has been fantastic! With little knowledge of how auction purchases work, she has helped me to understand the process and has been very approachable and responsive with any queries I've had. From start to finish Francesca has been so helpful and informative and I would have no hesitation in using Butters again in the future.PositiveResponsiveness, Professionalism

Joanne · 16 June 2022

★★★★★ 5/5

Google

Georgina has been absolutely brilliant in helping us through the process of selling our property. So glad we chose BJB as our estate agents.

Linda · 2 December 2024

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025

★★★★★ 5/5

Google

I was very impressed with how helpful Gabriel Davies was with regard to helping me find a future property and at the viewing.

Stella · 2 December 2024

★★★★★ 1/5

Trustpilot

Not very professional

Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.

Parminder · 5 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

Cannot thank BJB - particularly Kyle Mellor - enough for their professional approach in our recent house rental. Kyle held our hand every step of the way through the process as he understood just how much it meant to us to secure the property. Nothing was too much trouble! Thank you BJB and thank you Kyle!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 16 June 2022

★★★★★ 5/5

Google

All the staff at Butters John Bee have been great. A special thanks to Kyle Mellor who has been really looking after my property portfolio & tenants. I have had my properties fully managed by Butters for 11 years now & they always provide a great service at a great price. I would highly recommend !! Paul Tawn :)

Paul · 16 June 2022

★★★★★ 5/5

Google

We have been with BJB lettings for 2 years as tenants now and our experience have been great. Dominika particularly, one of their Senior Property Manager, has helped us tenants a lot. She is an active listener and does her best in addressing our concerns or questions. She is also a competent, approachable, friendly, and proactive property manager. It has been pleasant and wonderful communicating and dealing with our tenancy with Dominika, and we would love to continue working with her.

Norain · 24 June 2024

★★★★★ 5/5

Google

Abi has been a delight to deal with. She has been professional and compassionate at the same time. The whole process was simplified. Can't thank Abi enough for her support during the whole process.

Rubab · 16 May 2024

★★★★★ 5/5

Trustpilot

I am writing say how much I appreciate…

I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael

Gillian · 10 October 2019

★★★★★ 5/5

Trustpilot

I have been dealing with Kylie Palin…

I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.

Mrs · 12 August 2021

★★★★★ 5/5

Trustpilot

Thank you Michael Ferris for being such…

Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!

Adele · 21 January 2020

★★★★★ 5/5

Google

Georgina has been so helpful in my first purchase. Nothing but professional, friendly and great at communicating. Thank you :) Sarah

S · 5 December 2024

★★★★★ 5/5

Google

Francesca has been very helpful and explained everything as we have progressed with the sale of our house. The photos were an excellent reflection of our house, much better than the agency that sold our previous home. I would strongly recommend BJB and especially Francesca. As I write this, we already have 6 viewings!! Thank you 😊PositiveResponsiveness, Professionalism

Paul · 16 June 2022

★★★★★ 5/5

Trustpilot

As a family we would highly recommend…

As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.

Abigail · 19 June 2019

★★★★★ 5/5

Google

From the moment we got in touch upto today, Nathan has been very helpful, considerate and prompt with any questions or queries we have had. Would highly recommend.

Peter · 16 August 2024

★★★★★ 5/5

Google

Had reason to call lettings office this afternoon. Spoke to James Purvis who could not have been more helpful, friendly and professional. Although the issue I had turned out to be nothing whatsoever to do with BJB James nevertheless helped me enormously.PositiveResponsiveness, Professionalism

Wendy · 19 October 2023