5/5
Googlematt was very friendly and helpful with questions
Agent replied · 12 October 2026
Thank you for this review for Max following your lettings Viewing. Kind Regards Butters John Bee Lettings
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTaking advantage of lockdown to mislead charities
TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Agent replied · 12 June 2024
Dear Harriet, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotShameful
Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Agent replied · 12 June 2024
Dear Pete, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleKristianne was very understanding and caring at my valuation for my late mums probate and spent much longer than the other estate agents we had round explaining the process thoroughly. Very impressed with the service from BJB
Agent replied · 24 October 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team
5/5
TrustpilotI am giving 5 stars to Andy Pass
I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩
Agent replied · 12 June 2024
Hello Andy,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotRebekka - Hanley Lettings
So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!
Agent replied · 12 June 2024
Hello Alex,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotWe have had an excellent experience…
We have had an excellent experience with Buttersjohnbee estate agents in Congleton. Denise Mellor has been fantastic in keeping us informed and up to date with the progress of our property sale. She pushed our property and achieved the full asking price. Denise has great people skills and even better sense of humour that made the whole process more enjoyable.
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us and Denise from the Congleton branch!
1/5
TrustpilotBeen trying to get a house in telford…
Been trying to get a house in telford to rent, and was honest to the best of our ability and knowledge. We was rejected for the house and was told there keeping the holding deposit for misleading information, we have evidence to to prove we had no knowledge of the issue via emails and family members as verbal witnesses. I'd like to point out that this should be made illegal and they shouldn't be able to do this. Not now we have a pandemic and money is tight for everyone. We are now out of pocket for for £138. That they will keep for themselves. We was told we had to pay unordered to continue with with application. Why would we pay that then lie? Who is that silly? We want our money back!
Agent replied · 12 June 2024
Hi We are sorry to hear this is how you feel and not the service we strive to achieve. We would like to look into this if that is ok? Please email details of the branch and your complaint to help@bjbmail.com and we can investigate.Regards,butters john bee
5/5
TrustpilotDuring the pandemic of covid 19
During a pandemic of the covid 19 virus and myself being a key worker I am so greatful to the staff at Butters John Bee in the Crewe branch specifically Corrie for making the application and move in to my and my sons future home a success. There was never any question to small an issue to big. Your constant reassurance and positive attitude made all of this possible. Even though we could not meet face to face the time and effort you put in speaking and explaining things to me via phone and email was amazing. I just can not thank you enough! You gave me and my son a home in which I can watch him grow....I am forever grateful to you Corrie and the team. I look forward to any contact we may have.
Agent replied · 12 June 2024
Dear AprilThank you so much for your fantastic review, we will ensure your comments are passed on to Corrie and the team, please do not hesitate to contact us if you need further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotGreat letting agents. Their communication is A+
I've recently purchased a BTL property in Wolverhampton and contacted various letting agents to see who I'd like to manage the property. After speaking to Elisha at BJB, I was very impressed with her professional and friendly advice. Her communication is great and always returns my calls, unlike other letting agents I've worked with. When Elisha wasn't available, Luke was always happy to help. BJB was quick at marketing my property and are doing all they can to let it in these uncertain times during the U.K lockdown. Keep up the great work.
Agent replied · 12 June 2024
Rob Hills, we strive for 100% satisfaction, and it is great to see you had such a positive experience at butters john bee Wolverhampton Lettings. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
TrustpilotI have recently used Butters John Bee’s letting agency
I have recently used Butters John Bee’s letting agency after being with another agency for nearly 4 months without them getting me a tenant. After 3 days with Butters John Bee they have found me a tenant! Charlotte Foden has been dealing with my property and I can’t praise her enough. She has kept me informed of all viewings and provided feedback after each viewing. She has also answered any questions I have and even though the office is shut due to the COvID-19 lockdown, Charlotte is still working hard on getting the let completed whilst working from home. I am very impressed and can’t recommend BJB and Charlotte enough!
Agent replied · 12 June 2024
Hello Lisa,Thank you for your review and kind words about Charlotte, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleMax showed us the property,was excellent and patient answering relevant questions
Agent replied · 12 October 2026
Thank you for this review for Max following your lettings Viewing. Kind Regards Butters John Bee Lettings
5/5
GoogleMax did a ace job answered all our questions top guy
Agent replied · 12 October 2026
Thank you for this review for Max following your lettings Viewing. Kind Regards Butters John Bee Lettings
5/5
TrustpilotWe recently marketed a property with Butters John Bee, Winsford.
We recently marketed a property with Butters John Bee in Winsford and found the team, particularly Lauren and Kathy who we dealt with in the main, to be extremely helpful. As we didn't live at the property, and worked full time, not only did they fit all necessary appointments around us but also took care of all the viewings, ensured all necessary information was to hand for the interested parties, and gave great feedback on all viewings. Extremely pleased with the service we received and very happy to recommend to anybody looking to put their property on the market.
Agent replied · 12 June 2024
thank you for your kind words and this wonderful review!
5/5
TrustpilotGreat advice From Michael at Butters
Been speaking to Michael at Butters in Crewe as interested in buying an investment property in the area, as a novice to this I have needed some good advice on types of property to buy and the best areas to get the best rental amounts, he has always given me plenty of his time to discuss the best options and I have never been made to feel like I was pestering him with all the questions and queries I have had, I have really appreciated his help and would recommend all novices to speak to him if needing any advice on buying rental properties in the Crewe area.. Thanks Michael
Agent replied · 12 June 2024
Dear Mrs ThompsonThank you so much for your fantastic 5 star review and your lovely comments, if you need any further help or advice please do not hesitate to contact us.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotButters John Bee Crewe Main Office &…
Butters John Bee Crewe Main Office & Winsford lettings office have a wonderful management team. Staff at all levels are consistently friendly & helpful when help or advise sought via telephone, email or face to face contact . They provide an efficient professional service & communication is excellent . A special thank you to Danielle Thompson at the Crewe office for all her help & guidance at the end of our recent tenancy . The experience has highlighted the value of good communication throughout when working with tenants & landlords . Thank you Danielle & to all the team for your good work. Thank you to Jenna Stelfox & the teamat Winsford for continuity with securing a new tenancy & their support to date. Highly recommended.
Agent replied · 12 June 2024
Hello,Thank you for your kind review about Jenna & Danielle, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotGreat Property Manager!
Many thanks to Danielle Thompson BJB property Manager! As I am a Landlord not living in the UK I rely on a joined up service which is what I got last week when we had a leak that ruined the dining room laminate floor. Danielle helped me to coordinate the investigation into the leak and then sent a great contractor round to replace the floor - all in the space of a week. Danielle also made sure that we had feedback from the tenants who were thrilled with the service too! Peace of mind is what I need, and I got it!
Agent replied · 12 June 2024
Hello Julie,Thank you for such a positive review! If we can help with anything at else at all please don't hesitate to contact us! Kind regards, Charlotte FodenAssistant Branch Manager
5/5
GoogleBJB have been managing my property’s for years I am very happy with the service they provide,and big thanks to Claire who helped me sort out very quickly the new agreements.highly recommend
Agent replied · 9 December 2024
Hi Elton, thank you for leaving a review here for Claire on our property management team, much appreciated. BJB Newcastle
5/5
GoogleMax, was amazing, answered all of my questions.
Agent replied · 12 October 2026
Thank you for this review for Max following your lettings Viewing. Kind Regards Butters John Bee Lettings
1/5
TrustpilotAbsolute waste of time
Absolute waste of time. Extremely rude staff that try to talk over you and belittle you. Have no control over their own tenants and don't want to know unless your a paying customer. Which were the actual words used by one jumped up member of staff that I had the misfortune of talking to. Do not go near them or you will seriously regret it. I am now off to report them to watchdog. Well done Butters John Bee. Another unsatisfied customer!
Agent replied · 12 June 2024
Dear Claire, We are sorry to hear of your experience, this isn't good enough and I apologise, we would like to investigate if that is ok with you? Please send details of the branch you were in contact with to help@bjbmail.com and we can look into it. Regards Hannah
1/5
TrustpilotWhen buying our property the staff were…
When buying our property the staff were could only do their their best .Recommended solicitors Talbots of Wolverhampton were in my opinion were poor .Did nt seem to know what was going on from one day to another .Seemed a lot of its all in hand .Things were kept from us people dropping out of sale in the chain therefore extending time of moving .Butters jon bee lettings had rented property for two years .Property was a disgrace nothing seemed to have been maintained .Told us everything was ok when they saw it last and would nt move on that .All work had to be done by ourselves they just did nt want to know .So thanks for nothing.
Agent replied · 12 June 2024
Dear Mr Parsons, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. As the review relates to the service received from our lettings department in 2018, I have forwarded your review to them to respond accordingly. We are disappointed to hear that you did not have a more positive experience with us at butters john bee, but assure you of our best attentions at all times.
5/5
TrustpilotButters J Bee are the best!
Butters J Bee have been a really efficient and pleasant company to sell our property with and we recommend them wholeheartedly. Melissa, Natasha and the team have been great to deal with and we thank them very much for all their hard work.
Agent replied · 12 June 2024
What a lovely review Nicole, we pride ourselves on being pleasantly efficient! Thank you for recommending us wholeheartedly, it means the world. We have passed your kind words to Melissa and Natasha who will go on to share them with the team. Thank you for trusting us with your sale. All the best, BJB Sandbach.
5/5
TrustpilotWe have Just used Butters for our…
We have Just used Butters for our rental property and I have to say they were amazing. It was no trouble for them to reply to my many emails answering all my questions. (New landlord) Lucy was amazing keeping us up to date all along the way to getting our new tenants moved in. Would not hesitate to use them again in the future. Thank you Lucy, Charlotte, Grace and Ellie and the rest of the team and butters
Agent replied · 12 June 2024
Hello Emma,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotVery Professional
I needed a valuation on my property and used Butters John Bee as I had previous dealings with them . They were very punctual and Amit was extremely friendly and professional. My valuation was much as what I thought and Amit sent it to me via E-Mail as I needed it in writing. He even arranged for another estate agent valuation for me as I required two. Great service and will definitely use them again if I need to
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
