Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Google

Amazing customer service, nothing was ever too much trouble in the lead up to fetching our keys thanks to Olivia Plant. Stacey at the Newcastle-under-Lyme branch was fabulous, she was on it from the get go, even multi tasking by doing her own work whilst helping her colleague with ours! Move in day was seamless, thanks guys!

Alisha · 18 December 2023

★★★★★ 5/5

Google

We spoke to Chloe G this afternoon at Butters John Bee. We’d got a few issues with our water system she was extremely helpful thorough and polite and explained precisely to us what the issues were and could we forward videos onto her email address. Many thanks Chloe

John · 1 June 2024

★★★★★ 5/5

Google

Absolutely top notch service from Kristianne at BJB throughout the sale process. From initial consultation and advice on marketing the property, right through to the end of the process, Kristianne has been fantastic. Friendly, knowledgeable, always accommodating, we simply can't fault her. Thank you, Kristianne. Bill and Lisa

Lisa · 1 June 2024

★★★★★ 5/5

Google

I’ve used butter John Bee for over two years and had the pleasure of using Abigail Iliff, the Lettings Manager at the Newcastle branch to arrange the Lettings on my property. On the last occasion when I needed a new tenant Abbi and the team worked quickly to find me a new tenant and there was no down time (which as everyone knows cost money if a house is empty). Everyone is Curti ours and the whole move went through to plan. Cost to find a tenant and manage are very competitive. I’d recommend Abbi and the team there to anyone Thanks again

Val · 16 June 2021

★★★★★ 5/5

Google

My service from Butters John Bee has been excellent from start to finish. Julia showed me round the bungalow I am buying, Amy came to sign me up and value my house, then Leanne took over. It has been a difficult and frustrating process all round as a lady at the end of the chain had two buyers withdraw! However Leanne has been in contact with everybody in the chain and has always phoned me at least once a week even if there was no real news. She has always been cheerful and has gone beyond what I would have expected. Well done Butters.

Pam · 16 June 2021

★★★★★ 5/5

Google

We would like to thank Julia for her help with trying to get us our much wanted home. All of the team were really helpful, friendly and professional. We cannot thank you enough for all your help. Thank you Julia for the help with the online application ! We were useless with technology. We really were gutted that things did not go well at our end and unfortunately, we were unable to get the house that we were so excited about. Take care and thank you again , Janet and Mick

Janet · 16 June 2021

★★★★★ 5/5

Google

To be brutally honest, for the first week or two communications were a bit sporadic but once we got into the flow updates were provided regularly and sometimes it felt a little too regularly :-) but I can't deny that we were kept fully up to date on the process as it progressed. From the outset Leanne was friendly whilst maintaining a professional tone that gave us confidence that we were in good hands and no matter what (potentially silly) questions we asked, she always responded in a professional manner. I would use BJB in Newcastle again, without hesitation. I must also mention Nathan who came and took the photos of our home. He was a really nice guy who clearly knew his stuff. Again, he was friendly and made us feel that selling our home by marketing it properly was the most important thing in the world to him. So, thank you to all at BJB, you are a credit to your company. :-)

Martin · 16 June 2021

★★★★★ 5/5

Google

Thanks so much Gabriel for your professionalism. I was very pleased meeting you at your Crewe office and really looking forward to working with you in future. You are great asset to Butters John Bee.

Yenkong · 21 December 2024

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 1/5

Trustpilot

If I could give a 0 I would!

If I could give a 0 I would!I would absolutely not go through this company again far too many wrong doings to list them all, however myself and my landlord both decided to leave Butters John Bee and go elsewhere (one reason being that Butters were holding the land lords money even though it was paid by ourselves) You just get messed about and passed from pillar to post when wanting answers or something done they really couldn’t care less! Molly Farrelly is a complete waste of time and so is everyone else to be completely honest!I certainly would never recommend this company to anyone and I know a couple other people who have had extremely bad experiences with them also. AVOID! I’m now with Bellwood Lettings and they are 1000000x better!

Jenny · 6 May 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience as a buyer

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances.

Riana · 15 July 2026

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 5/5

Google

Teri was absolutely fantastic throughout the sale. Nothing was too much trouble for her and she went up and above to make sure the sale went through quickly and smoothly. She was really easy to get hold of both via email and the telephone. Working awkward hours myself, Teri was really flexible around this. She has been extremely professional but friendly throughout. I would highly recommend Butters John Bee Estate Agents, particularly Teri Lawton who is excellent.PositiveResponsiveness, Professionalism

Charlotte · 16 June 2021

★★★★★ 5/5

Google

I can not recommend Stacey enough. She has been so helpful through a difficult situation and has done everything in her power to make sure my next move is smooth and fuss free. Always there if I needed to ask a question or a problem needed solving. Thanks so much, hopefully you'll be hearing less from me now 😀 Louise …

Louise · 16 June 2023

★★★★★ 5/5

Trustpilot

Appreciate the valuable assistance…

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Mridula · 26 August 2026

★★★★★ 5/5

Google

Had an excellent experience dealing with butters John bee.Nathan Cooper has been exceptional throughout the whole process.from the very beginning he has been constantly in contact with regular updates and his enthusiasm and assurance taking away any stress.thank you Nathan and any others involved for everything.would highly recommend to all and would deal with butters John b if needed again.

Denise · 16 June 2023

★★★★★ 5/5

Trustpilot

Customer Service Second to None

Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB

L · 12 March 2023

★★★★★ 5/5

Google

Very professional. Abigail kept me updated and her approach to the process was brilliant. She kept on top of things and even with the tight time restrictions and hurdles thrown in she made the whole situation flow. Great service from Butters and thanks Abigail for your hard work.

Dean · 17 March 2024

★★★★★ 5/5

Trustpilot

Top notch service!

I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.

Mark · 22 June 2020

★★★★★ 5/5

Google

Butters John Bee of Newcastle under Lyme recently supported me with the sale of my property, from the initial contact of the estimate through to the final completion, the team were always available, understanding and polite. Leanne was the negotiator and my main contact, who is certainly a great asset to the Newcastle Butters John Bee office, and together with Tom and all the office staff it has made me appreciate the work that estate agents offer. Leanne was always approachable and polite, very responsive and persistent in moving things forward, I would like to express my gratitude for all the help, effort, and tenacity she as shown throughout the process, and I am certain that without her resolve the sale would have taken much longer. Finally if you are hoping to sell or purchase a property in the Newcastle area and are looking for an estate agent this is the team you require, I would definitely recommend Butter John Bee to anyone

Neil · 16 June 2020

★★★★★ 5/5

Google

Myself and my partner have just brought our first house from Butters John Bee. We worked with Leanne and I can’t express how easy she made the process- Leanne was available at any time to help with any questions we had as first time buyers and she always managed to answer our queries or concerns. Leanne remained professional throughout whilst being a comforting and knowledgable person- even though there were some spanner’s in the works. I can not thank Leanne and the team at Butters John Bee enough for helping us find and buy our first home- we will always be grateful for their help and if in the future we look to buy anymore properties, we will 100% be looking with them.

Olivia · 16 June 2020

★★★★★ 5/5

Google

Kristianne was very understanding and caring at my valuation for my late mums probate and spent much longer than the other estate agents we had round explaining the process thoroughly. Very impressed with the service from BJB

Karen · 24 September 2024