Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Google

Had a very good experience and a smooth easy transition moving into our new home. The response from Leyton and Abby have been amazing help through the process keeping us updated every step of the way and providing updates when outside organisations were involved so we were in the loop through every process.

Nicholas · 16 March 2026

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 4/5

Google

Gab has been a pleasure to have showing us around. Pleasant, and friendly. I would probably offer him a bit of advise to open up the property had of people coming to view and open the blinds to show off the property. But he is doing a great job

Janice · 25 November 2024

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line. Two other local agents gave me a % price immediately over the phone, so I went with them. First question when buying a service. Roughly how much is it going to cost please?

Darren · 15 April 2026

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 5/5

Google

Me and my partner were struggling to find a property and have been under pressure to vacate the property we were in. I cannot thank Abbey enough for her time and effort in helping us with our new home in Audley. She has been truly amazing. Not only did she take time out of her own busy life but she has been at the end of the phone every step of the way! Thank you for making what is an already stressful time much easier. I would highly recommend Butter John Bee for your housing needs.

KAYLEIGH · 25 October 2022

★★★★★ 5/5

Google

I have worked with Butters John Bee in Newcastle-under-lyme branch, specifically with Georgina Johnson, and I have to say the whole experience, including communication and processes from viewing the property, to dealing with the offer side of it and exchange information, has been flawless, enjoyable and stress free. Georgina is very professional, passionate and helpful, and guides you step by step throughout the process. Thank you very much for all your work.

Basilio · 16 June 2023

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 5/5

Google

We recently appointed Butters John Bee Estate Agents to manage our property in Stafford. They have been very helpful and have got everything set up and running with our tenant in an efficient and professional manner. Great thanks to Claire and Abigail for their support.

Jason · 2 December 2024

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 5/5

Google

Such excellent customer service from Nathan Cooper at Butters John Bee in Newcastle under Lyme. I actually can't thank Nathan enough for his continued interest, guidance and understanding regarding mine and my partner's personal circumstances. He's been there every step of the way and consistently provided, prompt, clear, honest and helpful advice. An outstanding service - would definitely recommend BJB to anyone looking for a great local estate agents.

Lisa · 20 August 2023

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026

★★★★★ 1/5

Trustpilot

Keeps pestering me with phonecalls I

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

L · 1 September 2026

★★★★★ 5/5

Trustpilot

Excellent house selling service

BJB sold our house in February of 2022.From the start, the level of service from the entire team was impeccable.George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.Natasha even contacted us out-of-hours with an emergency, when we were away.Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.Many thanks

Rennie · 1 August 2022

★★★★★ 5/5

Google

We have a lovely experience with The Butters John Bee Newcastle during our letting process. Unfortunately, I don't have the opportunity to meet our letting manager Mrs. Abigail Iliff, but she was so kind during this process that I felt once very welcome in the UK. Very professional and very precise in her answers, always looking to our needs. Thanks to Abigail and the whole BJB team! Kind Regards, Gislainy

Gislainy · 16 June 2023

★★★★★ 5/5

Google

I had a few issues with my washing machine and boiler and a gentleman called Jacob McNally dealt with all the queries in a professional and timely manner, I have had problems in the past where the problems did take longer than expected and there was a lack of communication but with Jacob he has rang me straight away to get someone out for the repairs, not only that he has gone out his way to contact me back to provide updates and time scales of the visits which was just so convenient with me working from home and needing to know a rough time, can’t thank Jacob enough for his cooperation and great customer service, made the worrying issue of no heating and washing machine relaxed and and the whole service was very efficient to be repaired. Thanks again Jacob Mcnally

Jordan · 16 June 2022

★★★★★ 5/5

Google

Couldn’t be any happier with Georgina Johnson’s service, I was running late an she didn’t mind waiting for me to get to the property to view it an even though it was her last viewing of the day an she was heading home after she even let some elderly family members take there time to also view the property! she was very polite and friendly an didn’t stop smiling through out the viewing! We were very well informed with information to questions we asked an we didn’t feel rushed to leave the property. Thank you Georgina.PositiveProfessionalism

Elliott · 16 June 2022

★★★★★ 5/5

Google

I've rented through Butters John Bee for just over 5 years now, and I love our home. They have always been helpful and supportive. Jacob is a new member of staff and he has been excellent in communicating with me. He always responds to emails in a friendly and helpful manner, and keeps in touch. It's nice to receive a reply to emails and know your message has been acknowledged. I hope we never have to leave where we are, we are very happy.

Emma · 16 June 2022

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024