Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Google

2024: I wrote a review about a year ago. Georgina's dealings with customers were and are excellent. With her you have a professional counterpart with whom you can have a value-adding business discussion. She is easy to contact for further information and fulfils her promises perfectly. Anyone who meets her during a viewing is a lucky person. 2023: Thanks to Georgina Johnson, I was able to arrange the viewing appointments at very short notice. We had two on the same day. She showed me around and understood pretty quickly what I was looking for. She actively sells and advises the client in a smart way. Thank you very much and definitely 5 stars. CG

Ch · 25 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Harriet was very professional from the start and had good knowledge of the propert and able to answer any questions I had

Claire · 19 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

Me and my partner had recent experience with butters john bee estate agents and gorginha Johnson was the agent who was the agent dealing with us while we viewed a property and she was amazing and answered any questions we had and was very helpful for us as we are also first time buyers so thank you butters john bee and a personal thank you to gorginha.

Bradley · 17 October 2024

★★★★★ 1/5

Google

Inspection done by Stacey went great today and all of the issues we had before have now been noted and I’m super confident that left with her then things will get sorted out now ☺️ UPDATE - 7 months down the line, more than half of the issues discussed have only been fixed due to us sorting them on our own backs and footing the bill for the work done and there’s still things that need doing that were noted down which have now resulted in a fly infestation in our bathroom and also a back door in the kitchen that you can see daylight through on the sides… During the inspection it was made very known about safety concerns with the decking which we have since had to rip out ourselves as my foot went through and injured me and also a very cracked kitchen floor tile from before we moved in which had cut my foot multiple times and also injured my partner and pets which we have since had to do ourselves. Really unhappy with the ‘service’ provided by BJB and even now with the flies in the bathroom, I don’t know how long it will be until the issue gets sorted, if at all. Like seriously, we’ve been waiting 7 months now for proper plugs or anything for the bathroom sinks rather than just a straight hole where they used to be before they corroded away…

Holly · 16 February 2024

★★★★★ 5/5

Google

Abi from the Lettings department is genuinely amazing. I am an “accidental landlord”, and the help, advice and support I’ve received has been 10/10. From sorting out all the legal paperwork, to sourcing brilliant tenants, I cannot recommend Abi highly enough. Having found myself in a horrid situation, with terrible tenants, Abi stepped in and stepped up to sort it out. Valuable lesson learned - always use an agent to sort your tenancy!

Emma · 24 June 2024

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience as a buyer

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances. Following acceptance, I provided the requested documentation, including my financial information and solicitor's details, and immediately progressed the sale of my own property. Within one week, my property was ready to go live on the market. Also, following acceptance of my offer, I requested a second viewing but was advised to wait until my own property was under offer. I accepted this. I was therefore extremely surprised to subsequently be contacted and told that viewings would continue for new prospective buyers and alternative offers could be considered. I found it difficult to understand why I, as the buyer with a full asking-price offer already accepted, was asked to wait for a second viewing while new prospective buyers were actively accommodated. The day before my own property was due to go live, I received a phone call from the agent specifically informing me that the property would continue to be actively marketed, further viewings would take place and another offer could potentially be accepted. I genuinely struggle to understand the purpose of that phone call. The agent had a full asking price offer on the table from a buyer whose circumstances had been disclosed from the outset and whose property was literally due to go on the market the following day. What outcome was expected from telling me that, despite progressing everything requested of me, my intended onward purchase might ultimately be sold to somebody else? I explained during the phone call that, if the property could not reasonably be relied upon as my onward purchase, I would have to continue viewing other properties. I then raised my concerns formally in writing and clearly explained that I could not confidently progress the sale of my own home while the property I intended to purchase remained actively marketed to alternative buyers. Rather than any short review period or compromise being offered, the continued marketing position was reiterated to me. I was advised that the seller “may still choose to wait” for me. At that point, what other reasonable option was I being left with? I was effectively being asked to remain committed to a purchase, progress and potentially agree the sale of my own home, while being explicitly told that the property I was purchasing might be sold to somebody else in the meantime. As a direct result of how this situation was handled, I formally withdrew my full asking price offer and restarted my property search. I completely understand that sellers want proceedable buyers and need to protect their position. However, buyers also have a position to protect. I had been transparent from day one, supplied the requested information, instructed my solicitor and progressed my own property to market within one week. In my opinion, calling a serious buyer the day before their property goes live specifically to emphasise that their intended purchase may be sold to another buyer is extremely poor sales handling. I had already made my offer and demonstrated my intention to proceed. The conversation did not accelerate my sale, my property was already going live the following day. It simply removed any confidence I had in the onward purchase and ultimately led to my withdrawal. I am still genuinely unsure what outcome the agent expected other than the buyer reconsidering or withdrawing their offer. Unfortunately, I found the communication and handling of the transaction extremely disappointing. Based on my experience.

Riana · 15 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 5/5

Trustpilot

Dealing with Liz is always an easy…

Dealing with Liz is always an easy straight forward task. Always so polite and her communication is spot on.

Emma · 7 October 2026

★★★★★ 5/5

Google

Thank you Harriet Darby for your help in assisting me to find a house, great service

Lucie · 16 March 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

I recently sold my house through Butters, Newcastle Under Lyme. It was a long and challenging process but Nathan Barclay was amazing throughout, he tried so hard to make it easier for our family, he went above and beyond to make sure that we were happy. He made a very stressful time go a lot smoother. I will actually miss chatting to him. I would highly recommend. Thank you so much Nathan, you’re an absolute star!

Stephanie · 16 February 2024

★★★★★ 5/5

Google

I had the pleasure of working with Nathan Barclay at the Butters John Bee Newcastle Under Lyme Branch, and I cannot speak highly enough of his exceptional service. Throughout the entire process, Nathan consistently demonstrated his dedication to keeping all parties well-informed. His professionalism and outstanding customer service truly set him apart. Nathan's extensive knowledge of the local property market was evident from the beginning, and he used this expertise to keep the sale on track to completion. He didn't just focus on the transaction; he also went above and beyond to support the buyer of the property. In a challenging market, his dedication and commitment to his clients were truly impressive. What stood out most about Nathan was his ability to build strong professional relationships with everyone involved. He was friendly, caring, and approachable, making the entire process much smoother and less stressful. I highly recommend Nathan Barclay at the Butters John Bee Newcastle Under Lyme Branch to anyone looking for a local estate agent. His commitment to his clients, his knowledge, and his dedication to ensuring a successful transaction make him an invaluable asset in the property market. Thank you, Nathan, for your excellent service and for going above and beyond to make our property sale a success.

A · 18 November 2023

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

Me and my family was moving from the south to Stoke area with a short deadline and the Agent/Negotiator Olivia Plant was essential in this path. She understood our concerns, our difficulties to do a viewing in the property for reasons of not living in the area yet. She could help fitting a visit for me and also helped intermediating the specific details from my family to the landlord. Butters John Bee helped a lot my family to start this new chapter in our lives. Thank you, Olivia!

Arthur · 19 October 2023

★★★★★ 5/5

Google

After my first house sale fell through…I contacted Butters John Bee to view a house I had found on Rightmove. Nathan Barclay showed us around the property which we instantly loved and made an offer. Nathan has been brilliant and supportive all the way through the sale and even after completion. When I collected my keys I was presented with a little box full of goodies which I thought was a lovely idea 😊. Big shout out to Nathan and the team at Butters, thank you for helping me reach my goal 😁✌🏻

Sam · 19 October 2023

★★★★★ 5/5

Google

Many thanks to Georgina Johnson, Senior Residential Sales Consultant at Butters John Bee for all her help and support during the process of a recent house purchase. I cannot recommend the agents enough from a purchasers perspective. (Nathan and Julia were also very accommodating with their time and advice). Georgina was always quick to respond to any queries that were raised by email or telephone. Despite encountering matters which led to a delay in the purchase, Georgina always kept in touch with regular updates in a positive, professional, approachable manner. Definitely an estate agent to use if need be and the assistance offered by Georgina was greatly appreciated.

Sharon · 19 October 2023

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 3/5

Google

Kristianne arrived to our home, however, we had not received confirmation from BJB from the week before. Due to this, we felt it inappropriate to complete a valuation as we had our daughter home from university, still in bed. Kristianne was very polite, and we agreed to get in touch next spring if we are still thinking of selling.

Kelvin · 2 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026