5/5
TrustpilotExcellent service
Excellent service. Hayley Kelly is always there when I have any questions/queries. Should a pleasure to work for. Mark @ NEC Group
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleWe had a sales viewing today with Georgina Johnson she was so supportive.
Agent replied · 15 June 2024
Hello, Thank you for leaving Georgina a lovely review. Regards, Newcastle Sales.
1/5
TrustpilotHome Buyers Report
I had a home buyers report done by Butters John Bee.Lots of problems I have found out when moved in none of the issues mentioned in report.Wont walk on pavement to see side of house will just put can’t see.Had to have roof done shortly after moving in they didn’t pick up ridge tiles falling off and Dry verges had nails in which they shouldn’t.Had to have these replaced loads of money !!!
5/5
TrustpilotThanks to sophie for continued help in…
Thanks to sophie for continued help in looking to buy , great service.
Agent replied · 12 June 2024
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotLucy at BJB Hanley
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful when looking around the property. She had lots of information and suggestions for the property. A brilliant estate agent.
Agent replied · 12 June 2024
Hello Robert,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotRented our property out with Lydia Monk…
Rented our property out with Lydia Monk from the Newcastle branch. Always helpful, polite and professional. Every problem sorted out even an issue whilst we were abroad on holiday. Would highly recommend. Chelsea also assisted and again was really helpful.
Agent replied · 12 June 2024
Thank you for the positive feedback on the service Lydia and Chelsea have provided you. We hope that your tenants will be very happy in their new home. Kind RegardsThe BJB Newcastle Team
5/5
TrustpilotStacey O Hara is the most professional…
Stacey O Hara is the most professional person i have ever had the pleasure of working with. 5 * evertime
4/5
TrustpilotWe have just purchased a house for a…
We have just purchased a house for a buy to let. Lauren at the hanley office was very helpful. Excellent communication can't fault the service. Thankyou for all your help.
Agent replied · 12 June 2024
Hello Hayley. Thank you so much for your review. I am certain that Lauren will be delighted. Kind regards Phil Jones. Branch Manager. Hanley.
5/5
TrustpilotGreat service
I dealt with Michael Ferris who was very helpful and helped sort out my tenancy quickly which was really appreciated!
5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Agent replied · 12 June 2024
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotGreat service once again
It would have been easier to build the house from scratch than buy this one. Everything that could go wrong did! Throughout it all Diane ensured that everyone was kept up to date with what was happening and followed up on every email i sent straight away. I have bought and sold several houses through Butter John Bee over the years and their great service keeps me coming back every time.
5/5
TrustpilotLiz Thompson : Butters John Bee
Been speaking to Liz Thompson over the last couple of months to pay back my arrears. She has put me at ease and been very helpful. Need to be more people like this at Butters John Bee.
Agent replied · 12 June 2024
Good morning Oliver, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotButters John Bee have been exploiting a charity
Butters John Bee have been exploiting the COVID situation to deceive a charity into letting a property not fit for purpose. Avoid at all costs, they are unscrupulous and will take your money without a second thought.
Agent replied · 12 June 2024
Dear Wam, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleOlivia showed me a property and she was great, very knowledgeable and polite! Thank you!
Agent replied · 15 June 2024
Hello, Thank you for leaving Olivia a lovely review. Regards, BJB Newcastle Lettings
5/5
TrustpilotEllie Ratcliff - very efficient
Ellie Ratcliff has been very helpful, professional and diligent in order to successfully manage a recent change of tenancy.
5/5
TrustpilotStacey O'Hara
Stacey is always very helpful professional and polite when we are dealing with her, a great asset to BJB
5/5
GoogleI deal with Jacob on a weekly basis as a contractor for BJB, He is always polite, responsive to emails and real pleasure to work with
Agent replied · 15 June 2024
Thank you for taking the time to leave a lovely 5 star review! Kind regards, Jacob McNally
1/5
TrustpilotPlease do not use this agent I’m a…
Please do not use this agent I’m a landlord and neither me or my tenants can get any answer from there head office they do not respond to emails or return calls the worst agent I have ever used I’m on a fully managed contract and they do not manage anything my tenant had to drive to my business address to report a problem stay clear
5/5
TrustpilotSophie from Winsford branch
Sophie from Winsford branch has been fantastic. With great advice and knowledge. Highly recommended
Agent replied · 12 June 2024
Thank you for your kind review for Sophie. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotMet Lydia on a viewing
Met Lydia on a viewing, she was very helpful and knowledgeable. She kindly answered all my questions with an impeccable degree of professionalism and courtesy. I would return to Newcastle branch thanks to her overall customer experience.
Agent replied · 12 June 2024
Ben Gleave, we are glad we could help!
5/5
TrustpilotExcellent service by Luke and…
Excellent service by Luke and Charlotte, who found us a tenant during lockdown in less than a month from completing a purchase. Very comprehensive referencing service. I would highly recommend BJB for both sales and lettings.
Agent replied · 12 June 2024
Dear Maria, Thank you for your five star review regarding Luke and Charlotte. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
GoogleAbi at Newcatle office is very helpful and professional. She listens to the demands of the client and helps the client to fulfill their demands in a very professional and friendly way.PositiveProfessionalism
Agent replied · 15 June 2024
Thank you for the 5*s and the lovely feedback you have given around the service provided by Abigail. Kind regards BJB LETTINGS - Newcastle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
