Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
1/5
TrustpilotThey value your house way too low
They value your house way too low. Dourish and valued our house at 260k and they said for a quick sale £230k disgusting
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleJoe came to my house for a few viewings, really professional and friendly
5/5
TrustpilotExcellent
We've just rented a beautiful house with the help of BJB and everything was very thorough and the team is very nice and helpful. We are extremely pleased with everything so overall I strongly recommend BJB for anyone looking for professionalism. Thank you!
Hello Alexandra,Thank you for your kind words and 5* review, it really means a lot! We're glad we were able to help during your move. If we can ever help you with anything in the future, then please don't hesitate to get in touch!Kind regards,Lottie Hanley Lettings
5/5
GoogleSpoke with Jacob this week, had issues with my boiler and he got it fixed quickly. He was very professional and helpful, especially when it was his first week!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave Jacob a lovely review. Regards, Stacey.
5/5
TrustpilotStacey Ohara
Stacey is a great person to work with! Whenever I needed any urgent assistance, she was always very supportive and helpful. Great service!
4/5
TrustpilotGood service
Good service, had an easy tenancy, always good communication. Special thanks to Andy Pass for sorting some issues with overpayments in a matter of days.
5/5
GoogleStacey completed a property visit at my home and was professional, polite and extremely helpful.
Hi Maisie, Thank you for leaving me a lovely review, it was a pleasure to meet you. Regards, Stacey Property Management Manager
5/5
TrustpilotHow lovely to walk into your crewe…
How lovely to walk into your crewe branch and everyone looks up to acknowledge your presence. From Rachael to Sam and the rest of the team thank you for your help, support and professional guidance.Excellent communication from the whole Team. Much appreciated.
Good morning,thank you for sending a lovely review. I am incredibly proud of my super team.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotI can't recommend BJB highly enough
I can't recommend BJB highly enough, especially Stacey O'Hara who has always been very helpful and efficient with everything i've asked. Thank you.
5/5
TrustpilotBeen dealing with Michael at Congleton
Been dealing with Michael at Congleton, whilst I haven't found a property to rent I have been so impressed by how he has kept in touch and his valuable advice, hopefully it won't be long till I find something with Michael's help.
Dear SuzieThank you for taking the time to give this great 5 star review of our service, hopefully it will not be long until we find your new home, please do not hesitate to contact us if you have any questions or need any guidance.Kind RegardsMichael FerrisLettings ManagerBJB
2/5
TrustpilotSlightly Unprofessional
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotHighly recommended
Highly recommend Butters John Bee Newcastle-under-Lyme Had a great experience in letting out my property. Prompt first visit, property advertised online within hours and viewings arranged within daysApplicant chosen within seven days and fantastic communication from their office. Couldn’t ask for more.
Thank you for your positive feedback and lovely kind words. We are all very pleased that you are happy with the service provided. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleGeorgina's work is efficient and she has a kind friendly manner. Very happy with the service so far.
Hi Grace, Thank you for leaving Georgina a lovely review. Kind Regards Newcastle BJB sales
5/5
GoogleStaceys absolutely brilliant, helped us so much can’t fault her 👍🏼 …
Hi Jordan, Thank you for leaving me such a lovely review :-) Regards, Stacey O'Hara Property management manager
5/5
TrustpilotAll good especially given the current…
All good especially given the current circumstances. Communications were good, info provided in a timely manner, tenants found quickly so overall no complaints.
5/5
GoogleAmazing service from Stacey at the Newcastle under Lyme branch. Very knowledgeable and helpful.
Thank you for the 5* review Julie. Kind Regards Stacey Ohara Property Management Manager
5/5
TrustpilotA credit to BJB…
Molly has been very approachable and has gone above and beyond in helping us. Very much a credit to BJB. Thankyou
4/5
TrustpilotI spoke to an agent called Andrea who…
I spoke to an agent called Andrea who was very pleasant and she explained she had only just started the role she was in but nevertheless she dealt with my needs in a very professional manner
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleGeorgina the service was wonderful very helpful and well informed.
Hello, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
5/5
GoogleGeorgina, was very helpful
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
TrustpilotStacey O Hara is the best PM i have…
Stacey O Hara is the best PM i have ever had the pleasure of dealing with Id recommend her every time
5/5
TrustpilotButters John bee manage my property
I would just like to say ive had the pleasure of dealing with Stacey O'hara who has been looking after some issues ive currently got with my property, she is informative and polite everytime we speak. Great customer service!
Dear Peter, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotAbsolutely disgusting company!!!
Absolutely disgusted to hear that this company has taken advantage of a local charity supporting vulnerable women, totally misled them and refused to rectify the situation or return the money which they’ve taken. Would not recommend at all. 😡
Dear Kelly-Louise, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotToday Adam from the Stafford office…
Today Adam from the Stafford office visited my late mother's house to value it. It was obvious that he knew the local housing market and he was very professional and had a pleasant manner and gave excellent advice regarding the valuation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
