Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRecent Viewing
We recently viewed a property for rent. Grace from Hanley conducted the viewing with us and she was excellent. We found her to be friendly, knowledgeable,and professional in her manner. Overall a very positive and enjoyable experience.
Heath · 11 February 2020
Agent replied · 12 June 2024
Hello Heath,Thank you for your kind review about Grace, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotI spoke to Molly recently on the phone
I spoke to Molly recently on the phone, she was an absolute delight and extremely helpful! Thanks Molly
Liv · 11 December 2020
★★★★★ 5/5
TrustpilotPortal problems
I needed help and information relating to the portal. Carol Yearsley was of great service.She did an excellent job.
Paul · 4 September 2020
★★★★★ 5/5
TrustpilotLots of helpful advice
Have used BJB to let my second property after bad experiences with my other letting agent. Had nothiing but help and advice from Jenna at BJB Winsford even before I agreed to use them on my second property. When my first property becoomes vacant I'll be using Jenna to manage that one too. I would recommend anyone with a property to let to use Jenna and BJB.
Clwyd · 28 August 2020
★★★★★ 5/5
GoogleStacey O'Hara & Dominika Jaszczyszyn have been managing my property. Great service, polite and helpful!
Oliver · 16 June 2023
Agent replied · 15 June 2024
Hi Oliver,
Thank you for your lovely review :-)
Kind Regards
Stacey O'Hara
Property Management Manager
★★★★★ 5/5
TrustpilotButters John Bee - Newcastle under Lyme
Second rental with BjB Lettings and same impeccable service from a professional team lead by Chelsea Woodroffe. The letting company who has the solution to find the best place for you to live. Highly recommend this company!
Flo · 30 November 2019
Agent replied · 12 June 2024
Dear Flo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotExcellent service at Butters John Bee
Excellent service at Butters John Bee, Winsford, efficient and achieved an incredibly quick sale for me within first week of property going to market. The team are extremely professional and very knowledgeable about the local market. Definitely recommend.
Julia · 12 June 2019
Agent replied · 12 June 2024
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Winsford estate agents
★★★★★ 5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to my emails or calls over any concerns I have with my property.
Gary · 30 June 2020
★★★★★ 5/5
TrustpilotSpoke to Molly Farrelly in property…
Spoke to Molly Farrelly in property management today .... great help and a credit to your company
Pat · 11 January 2021
★★★★★ 5/5
TrustpilotFantastic service
Absolutely fantastic service highly recommended Property Manager Stacey very professional would definitely recommend this company to any landlord
Dylan · 9 October 2020
★★★★★ 5/5
GoogleStaff were professional and personable. Good follow up. Knew about the properties and locations. Upfront and honest. Pleasure to deal with the BJB Newcastle branch and would highly recommend.PositiveResponsiveness, Quality, Professionalism
Tanya · 16 June 2021
Agent replied · 15 June 2024
Hi Tanya, Thank you so much for the lovely review, Regards, Thomas Hand, BJB Newcastle sales
★★★★★ 5/5
TrustpilotDeborah Birks
I contacted butter with an inside regarding a payment I made. Deborah Birks dealt with my enquire and I would like to say that she was absolutely amazing very professional land helpful. Thank you very much.
Danniie · 7 February 2020
Agent replied · 12 June 2024
Hello Danniie,Thank you for your review, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotHighly Recommended
As this was my first move, as a widow, I was extremely nervous. Each person I spoke to at Butters John Bee was very helpful and friendly making my love a surprisingly enjoyable experience. Mrs Taylor, Stafford.
Jayne · 29 July 2019
Agent replied · 12 June 2024
Hello Mrs Taylor,Thank you for taking the time to leave us such lovely feedback, it has been a pleasure assisting you with your sale.We hope you enjoy your lovely new home!Many thanks, BJB Stafford
★★★★★ 1/5
TrustpilotGet somebody to contact you back is…
Get somebody to contact you back is impossible. I have been calling them for ages to report a problem at the house, nobody bothers to contact you back or send the engineer
Paul · 26 February 2021
Agent replied · 12 June 2024
Dear PaulPlease contact the office to discuss the issues you are having and we will look into this for you, we apologise over the lack of communication you have received from us.Kind RegardsBJB CreweLettings
★★★★★ 5/5
TrustpilotButters John Bee Lettings, Stafford
Jason and Hayley at the Stafford branch continue to give an excellent service, in my experience it is a gold standard that other branches would do well to replicate, I would have no hesitation in recommending them.
Liz · 24 May 2019
Agent replied · 12 June 2024
Dear Liz Sherratt, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Hayley Butters John Bee Lettings
★★★★★ 5/5
TrustpilotI deal with Stacey on a regular basis…
I deal with Stacey on a regular basis and find that she's always courteous, informative and polite. Nothing is too much trouble for her and she really is willing to go above and beyond as she has on many occasions. As the face of butters John bee she really is a credit to the company. An absolute delight to deal with keep it up girl
Mr · 30 October 2020
★★★★★ 5/5
TrustpilotVery helpful great staff
Very helpful , very professional , Would recommend We have used them before All the staff are really nice And would use them again
Cheryl · 7 June 2022
Agent replied · 12 June 2024
Thank you for your 5 star review and lovely comments much appreciated (Winsford Sales) Lauren Ellison
★★★★★ 5/5
TrustpilotAfter having a tenant move out whilst…
After having a tenant move out whilst in a covid lockdown, with the property in need of renovations and updating, Rebekka Gill has gone above and beyond in her efforts to get the property turned over and ready for a new tenant. Nothing has been a problem for her and I can’t recommend her highly enough. The personal touch has made all the difference. Thank you
Angela · 6 July 2020
★★★★★ 5/5
TrustpilotPeace of Mind
As a Landlord based in London it is such a blessing to be able to have agents such as Abigail and Lydia They have both been very professional and responsive in helping me resolving all my problems and helped finding good tenants This is the third property I have purchased via BJP all through auction and I have given them all to AbigailAmazing Team - Thankyou
Mr · 28 April 2020
★★★★★ 5/5
TrustpilotThanks to BJB Crewe
Thanks to the team at BJB Crewe for your complete support, from the Sales team, Mortgage Broker and through to Lettings. Michael in particular has been a great help, from brief interactions whilst seeing through the purchase of the house, to ensuring the property was ready to let, marketed promptly and tenants moved in.Thoroughly recommended and certainly a part of my team for moving forward.
Tim · 6 July 2020
★★★★★ 5/5
TrustpilotChanelle Smith great service
I spoke to Chanelle Smith this morning and she delt with my enquiry straight away
Dean · 15 January 2021
★★★★★ 1/5
TrustpilotAwful from start to finish
Awful from start to finish, Gary the manager lied about issues with the property and was unhelpful to solve them.
Leo · 1 October 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotBig thanks to BJB Stafford Branch
Big thanks to Jo Evans at BJB Stafford who has helped us to successfully complete our house sale. It has been a difficult time, but she has been helpful at every stage, from finding us the perfect buyers, negotiation to completion. She is friendly, knowledgeable and was always up to date with the progress of our sale. Jo, you are a credit to BJB !
Tracy · 9 June 2020
★★★★★ 1/5
TrustpilotImmoral
Using the pandemic and lockdown restrictions to move properties that are not up to standard. Sending unrepresentative photos of the state of the property and forgetting to mention the lack of working boiler.
Ellie · 2 June 2020
Agent replied · 12 June 2024
Dear Ellie, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
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