Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotwe had a wonderful service from …
we had a wonderful service from Lydia monk to help us to rent this house. she did a grate job and she was very clear about everything we couldnt have done it without her. thanks alot..
Ranuri · 18 February 2019
Agent replied · 12 June 2024
Dear Ranuri, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. I know Lydia worked very hard on making sure you were in your new home in good time I will certainly pass on your remarks.Thanks,Liberty RandellLettings Manager
★★★★★ 5/5
TrustpilotGreat experience
Great experience, Natalie was very professional and deal with me in no time at all.
Leanne · 18 December 2020
★★★★★ 5/5
TrustpilotVery smooth experience from start to…
Very smooth experience from start to finish thanks to Michael Ferris. I would highly recommend BJB.
Salouettes · 3 September 2020
★★★★★ 5/5
TrustpilotWe had the best experience with Butters…
We had the best experience with Butters John Bee. It was easy, well explained and a quick process from viewing the property to making an offer and that being accepted. We can't thank them enough!
Amelia · 19 July 2019
Agent replied · 12 June 2024
Hi Amelia Barton,We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! Please do mention names of anyone in particular that gave you great customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
TrustpilotStacey is pleasure to work with
Stacey is pleasure to work with, quick to deal with any problems. Would highly recommend.
Mark · 27 November 2020
★★★★★ 5/5
GoogleI had been in touch with Olivia, nice attention, nice person.
Thanks.
David · 16 June 2023
Agent replied · 15 June 2024
Thank you for leaving Olivia a lovely review
Kind regards
Abigail
Lettings manager
★★★★★ 1/5
TrustpilotHung up on me in the middle of the…
Hung up on me in the middle of the call after two weeks of trying to get on viewing.
Vlad · 25 October 2022
Agent replied · 12 June 2024
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
★★★★★ 5/5
GoogleGoing through a personally difficult period at the moment but with the support of Abigail Illiff, this has helped matters tremendously. 5*
Julie · 16 June 2022
Agent replied · 15 June 2024
Thank you for the review Julie, its a pleasure to assist you.
Kind regards
Abigail
Lettings manager
★★★★★ 5/5
TrustpilotVery happy with selling a house via…
Very happy with selling a house via BJB. A complex matter due to some very difficult probate issues but Teri Lawton of BJB kept things together and managed to keep the buyers on side.
Mr · 21 November 2019
Agent replied · 12 June 2024
Thank you so much for taking the time to write a lovely review for us. I know this has been a long and complicated process for you. Wishing every happiness for the future.Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
★★★★★ 5/5
TrustpilotLettings Team
Very good service from Michael and Suzanne. I was kept well informed throughout the process of letting my property. The fees are also very reasonable and I will continue to use BJB for future lettings.
Peter · 4 April 2019
Agent replied · 12 June 2024
Dear PeterThank you so much for your fantastic review, we really appreciate your kind feedback.It was a pleasure dealing with you and your lovely flat, if you need any further assistance or help please do not hesitate to contact us.Kind RegardsMichael FerrisBJB Lettings - Congleton
★★★★★ 5/5
TrustpilotI have bought my house through…
I have bought my house through buttersjohnbee with gurdia grover she did the viewing with us and was extremely informative which helped me make my decision, thank you for your service would highly recommend
Ranjan · 17 September 2019
Agent replied · 12 June 2024
Dear Ranjan Kumar Vishnubhatla, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton estate agents
★★★★★ 5/5
Trustpilotthank you so much
i cant be more pleased with the service, and with being a lady on her own its most comferting that all i ve to do is send quick email or call and my problem is fixed, ben is my personal super hero , always there to help. it not always easy moving home but thank you ben you made it alot easier
Aileen · 30 October 2020
★★★★★ 5/5
TrustpilotHayley from butters John bee in…
Hayley from butters John bee in Telford, has been very helpful when answering all my questions when viewing a property. Hayley has made the process of looking for a rental property smooth and easy
Storm · 18 May 2019
Agent replied · 12 June 2024
Good morning Miss Alicia, It's great to hear you had such a positive viewing with Hayley, if you have any further questions then please don't hesitate to contact us on 01952 263 321.Kind regardsBJB
★★★★★ 4/5
TrustpilotGreat Service!
Brilliant communication from Chelsea. She was very helpful and answered any questions I had. It was nice to deal with the same person each time who was polite and knowledgeable. 100% would recommend
Paulina · 11 October 2019
Agent replied · 12 June 2024
Dear PaulinaIts lovely to hear such positive feedback on the service in which has been provided to you. Chelsea is also very grateful for your kind words and wishes you all the best in the future. Kind RegardsAbigail IliffLettings Manager
★★★★★ 1/5
TrustpilotTerrible customer service been waiting…
Terrible customer service been waiting for a response for 3 days. Nothing phoned in can never get the letting team but get through to sales immediately. Shocker.
Liam · 9 June 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotRental
I have spoken to Corrie from the crewe branch on the telephone she has been very helpful , and happy to answer questions I have as a first time renter .
Katrina · 9 June 2020
Agent replied · 12 June 2024
Dear KatrinaThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
★★★★★ 5/5
TrustpilotGreat Professional Team
The whole team were extremely kind and professional throughout the whole process. We felt very well looked after and can't thank the team enough.
Mr · 20 December 2021
Agent replied · 12 June 2024
Thank you for your lovely review. Best of luck with your new home. All the best, BJB Sandbach
★★★★★ 5/5
TrustpilotAmazing service
Amy Freeman dealt with a house myself and my business partmer were purchasing in order to resolve a very difficult dispute. From the moment we met Amy to the day we collected the keys, she was simply AMAZING! Professional, efficient and always replied to every email or phone call we made during a 6 month period. She is fantastic, definitely recommend this estate agents!!
Carlton · 23 January 2020
★★★★★ 5/5
TrustpilotExcellent service and thank you to…
Excellent service and thank you to Jenna who kept me updated at every stage
Fay · 28 August 2020
★★★★★ 5/5
GoogleStacey and her colleague were fantastic, very polite and professional.
Ivana · 16 June 2023
Agent replied · 15 June 2024
Hi Ivana,
Thank you for leaving me a lovely review, it was a pleasure to meet you.
Regards,
Stacey
Property Management Manager
★★★★★ 5/5
TrustpilotStaff at BJB are wonderful and very…
Staff at BJB are wonderful. Julie has been extremely helpful when dealing with her :)
Mark · 12 March 2020
★★★★★ 5/5
TrustpilotMove made easier
Lydia, the agent, was extremely helpful and in constant communication as I sought to finalise my move into a rental property. Having rented multiple houses before through a conventional process, I found the fully digital contractual method alien initially, but she was always on hand to answer any questions and kept me fully informed throughout the process, even at hours considered unsociable.
Steven · 27 June 2020
★★★★★ 5/5
TrustpilotRecently dealt with Natalie and found…
Recently dealt with Natalie and found her professionalism a credit to BJB!
Barrie · 8 January 2021
★★★★★ 5/5
TrustpilotRecently marketed my property with…
Recently marketed my property with butters bee through Rebekka GillApart from their first class marketing and service, to have found a tennant in under 24 hours is REMARKABLE Thankyou Rebekka
Mr · 18 June 2020
Agent replied · 12 June 2024
Dear Vince, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
