Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJo was excellent
Jo was excellent, very friendly and willing to find a way to solve problems when they arose. Would definitely recommend them, would definitely use them again in the future.
Jackson · 11 December 2019
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help! Many thanks, Butters John Bee Stafford.
★★★★★ 5/5
TrustpilotExcellent communication kept informed…
Excellent communication kept informed of all events as they took place. Quick to instigate letting availability and information of prospective tenants. Would be happy to use in the future.
Cynthia · 3 December 2019
Agent replied · 12 June 2024
Dear Cynthia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to be of service to you again in the future. Best wishes, butters john bee Newcastle under Lyme Lettings
★★★★★ 1/5
TrustpilotUtterly and truly shocking
Utterly and truly shocking , I have never experienced such an unprofessional and incompetent approach in my thirty plus years of letting properties, they must be avoided at all costs
Vincent · 23 January 2024
★★★★★ 5/5
GoogleI got all the information about the property and extra information about the process. Very good job.
Aleksandar · 16 June 2022
Agent replied · 15 June 2024
Aleksandar, many thanks for taking the time to provide a 5 star review for us. Regards, The BJB Newcastle Team, Newcastle Sales.
★★★★★ 1/5
TrustpilotI wouldn’t trust this Company with…
I wouldn’t trust this Company with selling on Markets. Don’t expect a response to emails or telephone calls because you won’t get one.
Patricia · 3 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 3/5
TrustpilotOK as an Estate agent but don’t use their solicitor referral
Although the as an estate agent BJB provided an adequate service. But their solicitor referral is something I would not recommend. I found out that BJB are paid a large fee for each referral and that fee is no doubt clawed back through the solicitors fees, The solicitors recommended were Poole/Alcock and we are not happy with their performance at all.
Mike · 31 October 2019
★★★★★ 5/5
TrustpilotMolly Farrelly
Molly has been very helpful and proactive. Thank you.
CW · 5 January 2021
★★★★★ 1/5
TrustpilotDon't use this agency
Don't use this agency! They have completely deceived a local charity supporting those in need: Providing them a building strewn with rubbish bags, without a working boiler!
Davinder · 1 June 2020
Agent replied · 12 June 2024
Dear Davinder, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotMolly (based in Stoke)
I was fortunate that Molly (based in Stoke) took my phone call. Molly took the time to understand my issue and took the necessary steps and resolved the matter. The 5 stars are for Molly, and not for BJB, they have too many departments and locations. It’s always a struggle to get through to the right person.
A · 19 December 2020
★★★★★ 5/5
TrustpilotExcellent service from Danielle Thompson
Excellent service from Danielle Thompson whose combination of professionalism, competence and common sense makes dealings incredibly easy and straightforward. Always responds quickly, efficiently and to the point. Very impressed!
Catherine · 16 August 2019
Agent replied · 12 June 2024
Hello Catherine,Thank you for your 5* review and kind words. Please let us know if you ever need any help in the future.Kind regards,Charlotte Foden Hanley Lettings
★★★★★ 5/5
TrustpilotDebbie Lomas at Butters John Bee…
Debbie Lomas at Butters John Bee Newcastle Office provided an excellent five star service throughout the whole process of purchasing our family home. Thank you for all your help Debbie!
Debbie · 1 February 2019
Agent replied · 12 June 2024
Thank you for taking the time to let us know how we did. Debbie is delighted you had a good experience with her.RegardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee, Newcastle under Lyme
★★★★★ 5/5
TrustpilotVery professional and friendly team
Very professional and friendly team. Thanks to them choosing, applying and moving in to the new house was nice and easy. Very big thank you for all of you.
Adam · 23 June 2019
Agent replied · 12 June 2024
Thank you for your kind review Adam. We hope you are very happy there.
★★★★★ 5/5
TrustpilotMichael & Suzanna at Butters John Bee…
Michael & Suzanna at Butters John Bee Congleton have been very professional and helpful and kept me informed at every stage. I would recommend BJB going forward. Penny Greenwood
Penny · 14 June 2019
Agent replied · 12 June 2024
Dear PennyThank you so much for your fantastic review, we really appreciate your time in providing these great comments, it has always been a pleasure dealing with you and your lovely flat, please do not hesitate to contact us if we can be of help in the future..Kind RegardsMichael FerrisLettings Manager - BJB Congleton
★★★★★ 5/5
TrustpilotFirst class service
First class service from Elisha at butters John bee in Wolverhampton. Found me a flat which I am now happily settled in. Couldn’t be happier. Thank you!
Claire · 28 March 2020
Agent replied · 12 June 2024
Claire Taylor, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
★★★★★ 5/5
TrustpilotLovely staff and service
I have rented with them for 2years now and never had any problems. Staff are very helpful. Andrea and Charlotte are both lovely.
Paige · 9 April 2021
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotSuch courteous and helpful service
Such courteous and helpful service, as a first time buyer I’m incredibly grateful for all of their guidance and help! (Review based on service at the stafford branch).
Emily · 7 September 2019
Agent replied · 12 June 2024
Hi Emily, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Many thanks, BJB Stafford.
★★★★★ 5/5
TrustpilotMichael from Crewe branch
Michael from Crewe branch has been brilliant for me and my partner! His talkative, bubbly but straight forward personality really gripped us. He showed he has good knowledge of the house, area and the current state of the business right now. So we have now sorted a viewing, a deposit and a moving date in 2 days!
James · 11 September 2020
★★★★★ 5/5
TrustpilotGreat service !!
Great service , help push my move and I have a new home , I appreciate everything and all the help I Received during my application.
Dan · 22 May 2020
Agent replied · 12 June 2024
Dear Dan Blaise, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 1/5
TrustpilotJohn butters are a disgusting cowboys
John butters are a disgusting cowboys . I have a hole in my roof in kitchen that has not been fixed my conservatory is literally falling down dangerous and leaking and nothing . They harass the elderly who.are trapped in there houses in lockdown for.rent but never ever fix the repairs DO NOT EVER USE
Alexis · 27 February 2021
★★★★★ 1/5
TrustpilotButters JB
Butters JB, please please please (AVOID) like the plague. I don’t have enough time to write how bad this letting agency is.
Paul · 10 May 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotBen was excellent
Ben was excellent, very pleased with his assistance.
Anthony · 13 November 2020
★★★★★ 4/5
TrustpilotGood service
Although we decided to take our house off the market in the end we found the staff at BJB congleton friendly, knowledgeable and extremely helpful. The pictures taken were top quality and really did the propety justice. When we decide to eventually go back onto the market we will certainly be looking to working with BJB again.
Lizzie69 · 3 August 2020
★★★★★ 5/5
TrustpilotAmazing
Michael at crewe was amazing always kept us up to date during the whole process made things a lot easier and went out of his way to answer questions I had even at 8:30 at night great service very much appreciated looking forward to being in one of there properties for the foreseeable future thanks again Michael
Mr · 12 July 2020
★★★★★ 3/5
TrustpilotDidn’t turn up for valuation
Didn’t turn up for valuation. Not very reliable. Lack of communication between head office and base. But did apologise.
Laura · 6 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
