5/5
GoogleWe were shown a property by Olivia who was super helpful and had the answers to our questions before we asked them!
Agent replied · 15 June 2024
Thank you for leaving me a great review. Kind regards Olivia Newcastle Lettings
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
GoogleVery friendly agent. Would highly recommend. Thorough with showing us around and was a delight to talk to. Great customer service. Thankyou!
Agent replied · 15 June 2024
Thanks you for your lovely 5 star review. It is greatly appreciated. Julia Bramfitt, BJB Newcastle, Sales
5/5
GoogleWe have been so pleased with the service from Butters John Bee and would highly recommend them. They took excellent photographs and all the staff have been really helpful. Joshua Adams updated us every step of the way, ensuring everything moved along smoothly. Thank you!
Agent replied · 15 June 2024
Dear Hannah, Thank you very much for your kind feedback. It was a pleasure to help you throughout the sale process. Best Wishes, Joshua Adams Sales Negotiator Butters John Bee
5/5
GoogleRecently joined BJB and what a very professional person Stacey O'hara is ,very pleased with the service so far looking forward to working with BJB moving forward.. thanks StaceyPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Thank you for your lovely feedback and the 5* review. Kind Regards Abigail Lettings Manager - BJB NEWCASTLE
5/5
GoogleI have just rented a house from Abigail Iliff and I am very pleased. She was always helpful with us and the whole process was completed very quickly. Thank you for everything!
Agent replied · 15 June 2024
Thank you for the lovely 5* review, I am pleased to have found you a great home. Kind Regards Abigail Lettings Manager
5/5
TrustpilotWow what a service
From start, very experienced fast moving. My house details and images were very professional. I sold and purchased all within 9 days . Excellent service
Agent replied · 12 June 2024
Hi Jane, Thank you so much for your great review! We are happy we managed to get you under offer and an offer accepted in 9 days! Best wishes, Melissa & the team at BJB Sandbach
2/5
TrustpilotDisappointed
Quite disappointed overall from my experience with BJB. Had multiple issues with the property i was in, including a faulty front door which was reported December 2019. I moved out last month and this still hadn't been sorted. Its the letting agents job to ensure the landlord keeps the property in a livable and safe condition. This was not done and as a tenant i shouldn't have to be chasing for updates every week.
4/5
TrustpilotI would recommend BJB
Their initial valuation was way out (but the same as 2 other agents I invited to quote). Professional service and they obtained a sale.They kept me up to date with viewings and feedback. All their staff that I had contact with were professional and helpful.
Agent replied · 12 June 2024
Good morning John,thank you for taking the time to leave us a review. I am really pleased that you found my team to be both professional and helpful.Kind regardsFran WheatcroftBRANCH MANAGER
4/5
GoogleGeorgina showed me around and was curtious and helpful throughout
Agent replied · 15 June 2024
Thank you for taking your time to leave a review here & with a special mention to Georgina. I will be sure to pass on your kind words. If we can assist moving forward in any shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle less
5/5
TrustpilotTenancy
Absolutely brilliant, helped me find the perfect house. Lucy was great in making sure everything was organised and planned in time for the move in date.
5/5
TrustpilotFantastic experience with Laura and…
Fantastic experience with Laura and Hayley from the Stafford branch. Very straightforward process from viewing to move in. All my queries were answered quickly and the staff couldn't have been more helpful. Would definitely recommend to anybody looking for a hassle free letting agency.
Agent replied · 12 June 2024
Dear Sarah Jane Thomson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Good Luck in your new Home.Stafford Butters John Bee Lettings
5/5
TrustpilotThank you so much to the team in…
Thank you so much to the team in Winsford. Very professional,friendly, and helpful. All the team Layla , Kathy, Lauren and Tresa.. whoever you spoke to. Also mentioning Amit who came and valued and took brilliant photos. Had an offer in the first week.
Agent replied · 12 June 2024
Dear Barbara, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. Thank you again for your star rating!Regardsbutters john bee Winsford
5/5
TrustpilotFantastic service
Brilliant service from the begining,from taking photos to completion.Never sold a house before and they helped every step with what to do with regards to selling.Was informed on a weekly basis of progress by Nicola and had a successful sale,would recommend this company.
Agent replied · 12 June 2024
Thanks so much for your review Jean. We enjoyed working with you on the sale of the Bungalow and wish you all the best for the future. Thanks for the chocolates too!Vicki HoughButters John Bee
5/5
GoogleI’ve been looking for house and spoken to Nathan Barclay on the phone who has been extremely helpful and very professional
Agent replied · 15 June 2024
Ryan, thank you so much for providing a 5 star review following our telephone conversation. Regards. Nathan Barclay, BJB Newcastle Sales.
5/5
GoogleSpoke to a Stacey today, she was really friendly and helpful, managed to resolve all my queries really quickly. Very satisfied.
Agent replied · 15 June 2024
Thank you for the 5* review for myself. Kind Regards Stacey Newcastle Property Management
5/5
GoogleTurn up on time! Informative, all questions are answered by Georgina
Agent replied · 15 June 2024
Hi Ayshen, Thank you so much for leaving me this lovely google review, Regards Georgina BJB Newcastle Sales.
5/5
TrustpilotDenise has helped us sell our house and…
Denise has helped us sell our house and has been amazing throughout the process. Huge thank you to her and the team!
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotBenjamin Parry - BJB
Benjamin Parry assisted me with some maintenance that needed carrying out on my flat, he was very communicative and reliable, friendly and very helpful! Very understanding of my timetable and didn't keep me on the phone too long (which is always annoying when you're told a conversation won't last too long and then end up listening to somebody speak for forty minutes) - very concise and fixed my issues quickly and calmly!
5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to me and put my mind at rest which is exactly what I need as a landlord living abroad.
5/5
TrustpilotMolly Farrelly has been great to with…
Molly Farrelly has been great to work with at bjb and when ever needed is there to help. Great asset to the team.
5/5
TrustpilotThank you Carol Yearsley
I have been trying to sort out something for about 2 weeks. Thanks to Carol Yearsley She managed to help me resolved with 1 call
5/5
TrustpilotBJB rental
Had a very easy and positive experience with Lucy Strassmann, when going through the rental process for a property. Got responses nice and quick and a very enthusiastic environment was provided by Lucy making the process run through alot smoother.Definitely would recommend.
Agent replied · 12 June 2024
Hello Dinesh,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotExtremely unprofessional letting…
Extremely unprofessional letting agents. Disorganised, underhand, dishonest and unethical. Their only interest is in profits. Customers are not treated well or respected. I will not use this company to let a property again.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotVery happy customer.
Very happy with the exceptional service from bjb Crewe Lettings team - Emma Sandland and Steve Parker have both gone above and beyond to help me overcome some difficult, unforeseen issues- nothing is ever too much for them. Very pleased, thank you.Many thanks,Mr Bass
Agent replied · 12 June 2024
Thank you Mr Bass for your 5 star review We are so pleased that your are so happy with the service you have been given. Always happy to help.Many thanks Butters John Bee
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
