Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleReally happy with the service me and my partner received. Super helpful team and Stacey walked us through every step with our best interest in mind
Hi Abbie, Thank you for leaving me such a lovely review, you were a pleasure to deal with. Regards, Stacey O'Hara Property Management Manager
5/5
GoogleJames did our inspection and was very kind and fast, he ordered us another smoke detector and was very helpful
Hi Emily, Thank you for leaving James a lovely review. Regards, Stacey Property Management Manager
5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
GoogleLauren and the rest of the team have been amazing. They have been very quick to contact me and get things sorted. The whole process so far have been professional and no hassle for my part.
Luke, Thank you so much for taking the time to provide this super 5 star review. Much appreciated. Lauren Tagg, BJB Newcastle sales
5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
5/5
GoogleStacey has always been a massive help with everything we’ve had to deal with over the years.
Hi Ashleigh Thank you for leaving me a lovely review. Regards, Stacey Property Management Manager
5/5
GoogleGood experience with Chloe L L. She explained all the details
Thank you so much for leaving Chloe L a fantastic review. Its lovely to hear feedback from our clients, and I will ensure that this gets passed back to her. Kind Regards Abigail Lettings manager
5/5
TrustpilotA pleasure to work with...
Worked on various jobs and projects for liz over several years and she has a very efficient "can do" attitude. Wouldn't hesitate to recommend liz as a good point of contact and I look forward to working with her again for many years to come 😀
Dear Richard, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
5/5
GoogleBJB service was speedy, professional, courteous and they kept us informed at each step. The whole process was stress free. I would recommend them unreservedly.
Olive, thank you so much for this lovely review. Gratefully appreciated! Regards, Julia Bramfitt CPEA FNAEA, Butters John Bee Newcastle, Sales.
5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
5/5
GoogleI viewed a property with Georgina, thank you, Very friendly and helpful
Hi Jack, Thank you for taking your time to leave a review here & with a special mention to Georgina - I will be sure to pass on your kind words. If we can assist moving forward in any way, shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleRyan met me at property today and was really helpful. Thank you
Dear Tim, Lovely to meet with you this morning, salt of the Earth guy, pleasure all mine. I have advised my Lettings manager about your sentiments regarding renting. If you need anything more from me then you know where I am, Speak soon & Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleMet with Ryan for valuation and he was really helpful. Thank you
Dear Lesley It was a pleasure to meet with you & I thank you for your time earlier today. Thank you for leaving myself a review here - much appreciated. Look forward to catching up soon. Any questions or queries in the meantime then please do not hesitate to contact me. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
TrustpilotStacey is excellent
Given the current circumstances, Stacey is doing a remarkable job. Really good communication, info provided in a timely manner, a very professional & efficient member of your team.
5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thank you so much for lovely comments, it means a lot to us.
5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
5/5
GoogleFantastic speaking to Georgina about properties in the local area.
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
