Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Trustpilot

Stacey is always at the end of the…

Stacey is always at the end of the phone even after hours... Very efficient and goes the extra mile to help. Great to work with and would highly recommend

Richard · 24 March 2021

★★★★★ 5/5

Trustpilot

Many thanks to lucy

Thank you for helping us with all the steps into moving in our new house. I cannot thank Lucy enough for all the work and keeping us informed with everything stage by stage.

James · 30 January 2020

★★★★★ 5/5

Trustpilot

Warm welcome at Newcastle under Lyme

I have viewed many properties with bjb and have been impressed with the service I have received. The person I have had the most contact with has been Emma Spanton who has a warmth and professionalism I have really appreciated. She is efficient, caring, and a real asset to the branch.

Jillian · 1 March 2019

★★★★★ 5/5

Trustpilot

EXCELLENT SERVICE FROM BJB at CREWE

I got a call back from BJB in CREWE agent Stacey just few minutes after making a call to book a house viewing. She is absolutely wonderful. Kindly answered all questions about a property and buying process. Many thanks !

Rima · 1 February 2022

★★★★★ 5/5

Google

Had a house viewing today with Olivia, she was really friendly and approachable. Provided essential information about the property, and made sure she answered all our questions.

Cassandra · 16 June 2023

★★★★★ 1/5

Trustpilot

The most awful & unprofessional company

The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.

Dal · 24 October 2023

★★★★★ 5/5

Google

I deal with Jacob on a regular basis, he is always very professional and polite and is very responsive to all emails and phone calls, I hope to continue to dealing with Jacob in the future :)

Ben · 16 June 2022

★★★★★ 3/5

Trustpilot

Only as good as the people at BJB

Having dealt with Butters John Bee for many years while renting out my property, I have discovered that it very much depends on the person in the Property Management Team who is dealing with your request or issue as to how good they actually are.I have had a couple of really good people in the Property Management Team who keep you up to date with regular emails, replying to emails and calls, but I have had some really poor people dealing with my account on occasions. This can be really frustrating when trying to get a straight answer and when they are dealing with large sums of your money for work that needs to take place on the property, unfortunately in the past this has resulted in work not being carried out that had been paid for and me being non the wiser for over 6 months, resulting in very unhappy tenants and further unnecessary expense on actually trying to put the issues right.I have to say that my most recent issue was dealt with swiftly by Carol Yearsley and I was kept up to date with progress and the completion of the work, which was a refreshing change.

Adele · 12 March 2020

★★★★★ 1/5

Trustpilot

Honestly having to deal with Butters…

Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude!Let me list all the problems so far-Initially misleading us as to the demand for properties in this area.Failure to contact us within the initial 14 day cooling off period at all.Marketing the property without us signing off on the advert as discussed.Marketing the property at the wrong price and description. (we have proof).Trying to arrange viewings before any of the above issues wererectified.(again told there were people queuing to view)Failure to arrange an ECP before marketing the property as discussed and then removing the property because of this and blaming us.Recommending 'Move With Us' as a conveyancing company which purposely misquote and hide their fees in the small print The above company were rude, arrogant and incompetent. And it was left to me to cancel their services although initiated via BJB.Excuse after excuse as to why we experienced all the above but at no point did anyone think to follow up with a phone call.Failure to reply to my email wishing to discuss the above issues.Having been informed of people queuing to view, we have had 2 viewings in as many weeks.Being told the first offer we get on the property is going to be thebest and we should accept.Arrangement now cancelled!

The · 11 March 2020

★★★★★ 5/5

Google

Very helpful advise from Georgina Johnson, she had lots of time to explain the auction process to me, thank you very much.

Glen · 19 October 2023

★★★★★ 4/5

Trustpilot

The team are amazing

The team are amazing, they have excellent communication skills and always come back with the information that I required for my property. I liaised with Gurdia and Nicola for several weeks and at no point did they make me feel that I was taking up their time or when I asked a silly question they always gave me sufficient information. I felt very relaxed in dealing with them. They arranged to appointments to suit my busy working schedule, Nicola even went out of her way and contacted me during the weekends to prioritise appointments. Thank you very much to you all.

Shaida · 3 March 2020

★★★★★ 1/5

Trustpilot

Still waiting no reply .

Wrote a review last year .About the terrible state our new property after butters John bee letting company had supposed to have maintained it .When got in touch they said was okay when we last saw it .It was in a terrible condition .More or less said ,tough .From the review the housing side said they would pass it on to letting department .End of June now still no reply .Butters john bee a company to be proud of

David · 26 June 2020

★★★★★ 5/5

Trustpilot

I spoke to a lady called Liz today as I…

I spoke to a lady called Liz today as I was looking for some advise as a first time investor. She was very helpful and informative and I look forward to an association soon.Thanks again for your time and help. Great service and some fab tips !

Karen · 23 June 2020

★★★★★ 5/5

Google

Ryan provided a courteous and professional service. Honest and straightforward. Highly recommend.

Elke · 18 May 2024

★★★★★ 5/5

Google

Georgina answered all of our questions thank you very much. Brilliant service

Fasinu · 16 May 2024

★★★★★ 5/5

Google

Had a great experience with Chloe L , fast and easy process

ANISAH · 16 May 2024

★★★★★ 5/5

Google

Registered for an auction with Kris. She was lovely to speak to and very helpful!

Samman · 17 March 2024

★★★★★ 5/5

Google

Happy with the service from Georgina, she was very professional and clearly knows her job!

Jonathan · 17 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service!

Excellent Service! Buying a property was made easy and hassle free. Elizabeth Ladd from Butters John Bee's Hanley branch was very helpful and efficient! Prompt responses to emails and telephone calls etc. Overall had a fantastic experience with Butters John Bee's Hanley branch and would highly recommend them to everyone!

Li · 22 February 2019

★★★★★ 5/5

Google

Very helpful, friendly and professional service from Georgina

Farzana · 24 July 2024

★★★★★ 5/5

Google

First of all I want to say congratulations to Stacey Ohara, she solved my problem very quickly, proper Star.

Mateos · 18 December 2023

★★★★★ 5/5

Google

I viewed a property hosted by Olivia and found her to be knowledgeable, pleasant and professional. Very happy with the service from Butters John Bee

Adrian · 21 July 2023

★★★★★ 4/5

Google

Claire at BJB is absolutely wonderful person to work with as she is very professional, experienced and helpful. Also she is responsive whenever I contact her.

Thin · 16 June 2023

★★★★★ 5/5

Google

Really happy with the service me and my partner received. Super helpful team and Stacey walked us through every step with our best interest in mind

Abbie · 16 June 2023