Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
5/5
GoogleChloe G was very pleasant, warm and professional. Provided quality service and very efficient.
Hi Irese and thank you for leaving a review for Chloe Gretton in Property Management.
5/5
GoogleChloe G came for a property visit, she was nice and polite, also very professional! 5/5
Thank you for the review for Chloe G in property management. Kind Regards Abigail Lettings Manager
5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
GoogleChloe G has been for property inspection she was very helpful and pleasant , thank u
Dear Jan, Thank you for the lovely review here for Chloe G on our property management team. If you need anything further then you know where we are. Thanks again & best wishes, Ryan Cheetham ~ Sales Branch Manager at BJB Newcastle
5/5
TrustpilotMoving house during lockdown.
I moved house recently during a lockdown situation, which I thought was going to be very stressful, luckily for me the house I wanted was through, Butters John bee, and I dealt with a extremely professional and helpful gentleman called Michael. I would definitely recommend this estate agent to anyone.Thank you.Briget
Dear BridgetThank you so much for your great 5 star review, and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
1/5
TrustpilotScammed a charity!
Avoid this lettings agency! They scammed a charity who work with vulnerable women into renting a property that was disgusting and unsafe. Fully well knowing the property was for vulnerable women, they handed over keys for a property filled with rubbish, no working boiler and no fire escapes. Callous and unprofessional.
Dear Tallulah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleReally happy with the service from Georgina. She was time and profesional!
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
4/5
GoogleHad lots of issues at the start of our tenancy but Stacey came for our property inspection and reassured me that all the issues will be reported dealt with.
Hi Bridget, Thank you for leaving me a lovely review, it was a pleasure to meet you. Kind Regards Stacey O'Hara Property Management Manager.
5/5
GoogleOlivia plant showed us around some flats in Tunstall and she was amazing! She was polite, friendly, knowledgeable and answered every question I gave her. Brilliant customer service x
Hi Lucy, Thank you for leaving Olivia a lovely review. BJB Newcastle Lettings
5/5
TrustpilotExcellent attitude and service.
Debbie Lomas handled the sale of my property recently and provided excellent service to me throughout the process.I got regular updates without prompting and I was kept informed and advised in a very professional and courteous manner.Well done to Debbie and all at Butters John Bee a real pleasure to deal with you.Sean LavinWestlands
Dear Mr Lavin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Regards, Julia Bramfitt (Branch Manager)butters john bee Newcastle under Lyme
5/5
GoogleDid the viewing with Georgina, happy with her service
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleAbi has helped us with two rental properties now and has been brilliant. Thanks for all your support and advice
Aww that's lovely Sophie thank you very much! All the best to you and your family in your new home :) Kind Regards Abigail Lettings Manager
4/5
TrustpilotMolly Farrelly has been great
Molly Farrelly has been great. She has really restored our faith in Butters John Bee. She has kept us updated regarding our repair, which has put our minds at ease during these times.
1/5
TrustpilotYet again lied to by butters John bee
Yet again lied to by butters John bee. How this company is still a company I will not now staff rude never return calls. Even when u contact the company who brought them out spicehart they are as useless has them.
Hello, we're sorry you felt compelled to leave this review and you haven't had a more positive experience. If you could contact reviews@bjbmail.com with your name and details on the situation, we would be happy to look into this further. Thank you.
5/5
TrustpilotWinsford Branch - Fabulous Team
I recently had my house valued as we are hopefully purchasing a property via private purchase which is proving to be quite testing. We had valuations done from various local agents including Butters John Bee. Amit from the Winsford Cheshire Branch has given valuable advice on the property we are looking to purchase and a true valuation on our property that we would be marketing through them. I have raised some questions re some concerns about our purchase property and he has talked things through with me and advised how to find the answers through various other channels ie council, surveyor etc. At no time have we felt any pressure to market our house (it’s going to be a slow process) and he has assured us he and the team will be with us every step of the way to get us in our dream property for which we have faith in the BJB team to help us achieve our goal, this is purely from how Amit presented himself in a highly professional manner whilst in our property during covid restrictions, putting us at ease. Amit has assured us that the minute we are ready to give the “go ahead” they will set the wheels in motion to achieve a sale. Well done to Amit & Team for giving us the confidence to choose your branch.
1/5
TrustpilotThe worst agent to deal with! Fraudulent
The worst agent to deal with! They are fraudulent and deceptive. I paid holding deposit but was refused access to the property for more than 2 months. They kept on postponing move in dates. Only for them to put the same property back into the market and still write available now.
5/5
TrustpilotPatient, honest and understanding.
Just had a long and detailed (and honest) conversation with BJB's representative about my house which is currently on the market. As well as the state of the market, some time was spent discussing my situation and various options. This was reassuring and helped, in particular with the current circumstances. She showed patience and understanding. I am well aware of the problems that I face but feel that I am certainly getting the service I was promised. I would be happy to recommend BJB to others in my position.
5/5
GoogleGreat customer service from Dominika ⭐️⭐️⭐️⭐️⭐️ She was incredibly helpful and fantastic to deal with.
Thank you for leaving Dominika in property management a 5* review. Kind Regards
5/5
TrustpilotFantastic service from BJB Property Management
We have only just moved our properties to Butters John Bee Property Management service...and I couldn't be happier. The service we have been getting is fantastic with extremely quick and efficient answers to email queried.I am very happy we moved our properties to BJB and look forward to a very long working partnership.
Thank you for your 5 star review we are so happy that you are happy with our service thank you for sharing your positive experience!Kind RegardsBJB
5/5
GoogleDominica has provided me with excellent service and made me feel very welcome. Thankyou
Thank you for the lovely review for Dominika . Kind regards Butters John Bee Newcastle Property Management Team
1/5
TrustpilotI've heard about Butters John Bee…
I've heard about Butters John Bee taking advantage of a local womans charity to the tune of £5000! Theyre supposed to be a local company and theyre pulling stuff like this. genuinely shameful. I will never use them in my life knowing how they treat vulnerable people in our communities.
Dear Brandon,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotGreat people to deal with!
Great company to deal with - as contractors we have a good relationship with the guys there...we regularly correspond with Ben Parry, the Property Manager at one of the local branches, with regard to arranging engineer visits to inspect & repair kitchen appliances, or supply new...He is very efficient and gets things resolved, liaising with ourselves and the landlords so as to get maintenance issues sorted quickly - which makes our job easier, and goes down well with the tenants, of course. We can highly recommend BJB!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
