Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleJust had a viewing with Georgina, really helpful and was able to answer all our questions with ease and made sure we had asked everything we needed before leaving.
Thanks Shona. Greatly appreciated! Regards, Georgina Johnson, BJB Newcasle, Sales
4/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Newcastle under Lyme branch. I found the staff welcoming and friendly . They kept me informed throughout the process and were very good when a buyer pulled out without feedback! Would recommend them as they knew the local market and gave realistic valuation .
Dear CaroleThank you for your review of your experience of Butters John Bee Newcastle. May I take this opportunity on behalf of the whole team to wish you a very happy new year.RegardsJulia Bramfitt CPPEA FNAEABranch Manager
5/5
TrustpilotMy letting was turned around in a day…
My letting was turned around in a day with Lydia & Abi. They were both fast & highly efficient. I will be using Butters John Bee again for future purchases. A really good setup for landlords, good deals on a fully managed service, and refurbishments are completed at reasonable prices. Excellent service.
Dear Mr AllenThank you for your kind words and positive feedback regarding the service that has been provided to you. Kind RegardsButters John Bee LettingsNewcastle Under Lyme
5/5
TrustpilotAlthough I didn't pursue the property…
Although I didn't pursue the property that Lydia showed me around I was most impressed with her professionalism, in general, Estate Agents have a deserved bad press so it is refreshing to find a company and an employee who go the extra mile to treat potential clients with courtesy, well done.
Dear Clive Thank you very much for your lovely feedback. It was a pleasure to assist you in your next adventure in looking for a property and we wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
1/5
TrustpilotUnprofessional who over promise and under deliver
I wouldn’t recommend them to sell your property! They give Estate Agents a bad reputation. They made lots of promises to get our business, and justify their higher commission, then didn’t deliver. They had very very poor communication, they never measured the property for the floor plan. When we gave notice, an offer materialised from nowhere, which coincidentally fell through as soon it was followed up and the validity of the buyers position turned out to be contradicted. They have wasted 5 months of our time and cost us money.
5/5
GoogleDid a viewing with Georgina this evening very patient and professional thank you for showing us around Wonderful lady xx
Hello, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
1/5
TrustpilotWhat can I say usless not interested at…
What can I say usless not interested at all left waiting for a viewing no show for the second time even though went in office to arrange apparently lost the keys
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI found Dominika to be a proactive positive member of staff, professional, polite and effective. Andrew Constable
Hi Andrew, Thank you for leaving a review here with special mention to Dominika on our property management team, If we can assist you moving forward then please do not hesitate to contact ourselves. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager
5/5
TrustpilotExtremely helpful and polite staff
Extremely helpful and polite staff. I cannot mention names on the internet however A (manger) & L (our agent) explained everything from start to finish.Our property was let within 48 hours of the paperwork finished.Excellent work BJB and a pat on the back for the lettings team in Newcastle under Lyme.
Dear Tom All of the team at Butters John Bee Newcastle Under Lyme are delighted that you are very happy with the service from us all. It has been a pleasure to work with you on this property and we hope to have a continued business relationship with you moving forward. Kind RegardsAbigail Iliff Lettings Manager
1/5
TrustpilotA very stressful and disappointing experience
Interestingly, there are no reviews for the Sandbach branch. I would personally give them a miss - there are far better, more personable and respectful agents in Sandbach. Having decided against them for the sale of my own property, I was unfortunate enough to be caught up with them in the chain and sadly found them to be unprofessional throughout. I could initially empathise with staff, the majority were furloughed and a small number, working long hours and stretched to breaking point, were expected to run several branches. Things did not improve, however, on the gradual return of employees from furlough. Instead, they seemed to take a downward spiral as the emphasis appeared to shift to bringing other properties to market rather than paying attention to the service for those already onboard. A very stressful and disappointing experience.
5/5
GoogleNothing was to much trouble for Nathan, kept me informed of the progress and would definitely go through the Newcastle branch of Butters John Bee in the future.
Many thanks Tina for awarding me 5 stars! Kind regards, Nathan Cooper, Butters John Bee Newcastle, Sales.
5/5
TrustpilotAlways a pleasure!
We deal often with BJB - particularly the people who sort out maintenance issues - BJB contract out to us for kitchen appliance repairs and sales. We are frequently in touch with Stacey O'Hara, and she is always on the ball - emailing work over, and liaising with landlords and ourselves quickly and efficiently to get the repairs or installations sorted, and to get invoices sorted for payment. She is polite and friendly and generally lovely to deal with! We probably communicate most days of the week over various jobs and it's always a pleasure.
5/5
TrustpilotThank you so much, Danielle!
I don't leave many reviews as a rule, but for the level of service I have just had the pleasure to encounter, I really must comment publicly.Last weekend, there was an act of vandalism on one of my properties, where two windows were smashed. Obviously, to secure the property and the tenants within, this needed fixing and fast.No sooner had I contacted Danielle Thompson at BJB Maintenance than she was straight back to me to say that the matter was in hand, a contractor had been appointed, the windows would be boarded within the next hour, the windows measured, and replaced asap.To say Danielle's response to the problem was rapid is an understatement! She sorted it all straight away! She talked me through the process and sent me a confirmation email almost instantaneously. She liaised with the tenant on my behalf, and was polite, courteous and professional throughout the whole process.Thank you so much, Danielle!
5/5
TrustpilotFind a tenant service at Winsford BJB
We approached the Winsford branch to let out a rental property. Jenna could not have been more helpful - she has a clear understanding and extensive knowledge of what the products BJB have on offer and is very helpful. Everything we asked of her was completed and she kept us up to date with our tenancy application from our point of view and our tenants. I would recommend using BJB for the find a tenant service and especially ask for Jenna for excellent customer service!
5/5
Trustpilot5 Star Service !!!!!
Excellent customer service all the way through from initial inquiry through referencing to completion. Chelsea and Lydia could not have been more helpful. They even let me schedule a second viewing to measure up. Absolute pleasure dealing with them and I would recommend them at the drop of a hat.
Dear Jono Thank you very much for your kind words towards Chelsea and Lydia, this will be passed onto them which I am sure they will be delighted with. On behalf of all the team we would like to take this opportunity to wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleMany thanks to our agent Olivia for arranging our house move. Very supportive and informative throughout the process with great communication. Highly recommended.
Hi Oliver, Thank you for leaving Olivia a lovely review. Regards, Newcastle Lettings.
5/5
TrustpilotButters John Bee Estate Agents are the best!
Purchased a property through them last year, and the process went very smoothly! But much more, their continual customer care services for their clients is absolutely amazing! Always happy to help and very friendly! Many thanks again Margaret and Tyler of the Longton branch! You both are so kind 😊
5/5
TrustpilotI have rented off butters John bee for…
I have rented off Butters John Bee for nearly 12 months. The service I have received from start to finish has been nothing but exceptional. We met Hayley Kelly on our first viewing and have delt with her ever since.. She is a pleasure to deal with and has resolved every issue promptly and professionally . We have just signed another 12 month tenancy and we know it will be another 12 months of great customer service. Don't ever leave please Hayley!!Kat&Tom
5/5
TrustpilotHighly recommend
I don’t normally write reviews but as I always receive amazing service, I wanted to give some recognition.I’m a tenant of Butters John Bee, whenever I’ve had an issue, I always speak to Stacey, who has always efficiently dealt with things, she’s always had great communication with keeping me in the loop with what’s going on with a couple maintenance issues, and matters are always dealt with quickly. Stacey always makes me feel like nothing is too much trouble.I’ve been a tenant with a few estate agents but non of them compare to my experience with BJB.Highly recommend
1/5
TrustpilotAppalling service
I am not all impressed with the experience we are getting from BJB Alsager - I have rang through to the office asking to speak to the sales manager to be told he was in a meeting, it later came to my attention he was actually at his daughters all day - this isn't my issue, the issue is I was lied to! none the less I was told he would be put as a high priority and I would be contacted back today....9-days later I'm not holding my breath.The property listing is lazy and quite frankly unprofessional! I would not recommend I'm afraid. I have now escalated this to their customer relations department as they have failed to get back in touch with me.
5/5
GoogleRyan came to visit for valuation today and was very helpful. Thank you
Hi Linda, lovely to meet you earlier today and I thank you for your time at your home. Thank you for your review for myself here and if I can be of further assistance at all then please do not hesitate to contact me. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
1/5
GoogleTwo and half years spent with BJB and honestly, i have never had a worse customer service experience. When searching for new homes we avoid anything managed by BJB. We have seen really nice homes, great location and price but if they go through BJB, we avoid like the plague. They were informed several times via phone and email to not contact my partner due to poor mental health. Yet, they continued to do so. No compassion or empathy for the situation. I was perfectly able to deal with all matters but they chose to ignore this. Having discovered they had made a mistake or purposely taken money from our depsoit account without consent, when ringing to explain i was met with lie after lie. I was shouted at over the phone, had calls ignored and waited 4 weeks for them to sort a simple problem. In general most of the staff were incompetent at best, however, one particular member of staff was rude, out of her depth and unprofessional to the core. By far and away the most infuriating experience ive had with any company. Glad this misery is over and will never return.
5/5
TrustpilotHave had an excellence experience with…
Have had an excellence experience with Butters John Bee, they’ve gone above and beyond with helping my family relocate to the area. Special thanks to Chelsea, she’s been absolutely brilliant to us. Alfie Salih
5/5
TrustpilotStacey is always at the end of the…
Stacey is always at the end of the phone even after hours... Very efficient and goes the extra mile to help. Great to work with and would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
